Debi Durzi

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

If you are a homeowner considering working with Debi or John Durzi, I strongly recommend you think twice. I hired them to help sell my home, expecting professionalism, support and a hands-on approach. As a first-time home buyer now planning to sell our property, they came in and it seemed to start off well. When we first met with both Debi and John to discuss potentially hiring them and they toured our home, they had positive comments and feedback about our property. After we signed the Listing agreement to work with them, we followed their recommendations to prepare for showing the home. Debi came for one open house. John came for a 2nd open house. Aside from one private showing conducted by John representing a buyer who did not have their own agent, neither of them came for any of the scheduled, private showings. They just passed on the info of the potential buyers agent to us in each case and left us to do the showings. Debi and John thus disappeared from the scene. All the showings (about 20 of them) that went that way, after which Debi advised us to do a sizeable price reduction. When we did not feel that was the right move and didnt agree, Debi then went on a verbal and email campaign of negativity about our property. So aside from the initial setup of the house for sale, we realized that we had no real representation aEUR" i.e., no one there actively selling our home to prospective buyers. And now, after the same person (Debi) took a negative approach to push us into a profit loss, we decided this was not the relationship that would work for us on selling our property. I thus requested a cancellation of contract by both email and phone with Debi. When I requested the cancellation over the phone, Debis defense was that we aEURoemade it difficult for her to do her job.aEUR? Keep in mind, that this is after we made ourselves available for, and held, all the showings timely (aka doing her job), sometimes with only a few hours notice. Right after this call and my email requesting Cancellation of Listing, is when the long emails with further negativity came in, also with threats of mediation. When that didnt work, Pinnacle Estate Properties Broker, Kent Palmer, informed me that they will be holding onto our listing until it expires in several more months and warned me against action if they find slander in any reviews aEUR" because they monitor reviews. Pinnacle Estate Properties followed up immediately with an attorney letter to me officially refusing to cancel the listing and it included a warning that leaving public reviews could violate California defamation law. These tactics are not how a client-focused professional behaves, they are how someone covers for falling short. It is shocking how fast it went from me asking to part ways, all the way to them escalating to written legal threat. I felt we were drawn in with positivity, then when the property did not sell on its own with minimal effort on their part, their tune changed to negative in order to push a profit loss, which when talking of percentage, always affects the seller much more than the agent. So honestly, it feels like we are now being held hostage and our free will and rights to choose who to do business with has been stripped away by this practice. I am not a real estate expert. I am a homeowner who hired agents to make this process easier. Instead, I have been overwhelmed with legal threats and pressure when it mattered most. If you are a potential buyer or seller reading this, take it seriously. This has been one of the most frustrating and disappointing professional relationships I have dealt with. Do not make the same mistake.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Debi and John are an awesome team. They went above and beyond to help me sell my home in Granada Hills, then they helped me find a new home. They guided me at every step of the way with their extensive experience, knowledge, diligence and likable personalities. They know their stuff. I feel my house was priced appropriately and sold reasonably quickly. Within a month, we found my new house. They worked hard to find me what I wanted and I am thrilled with my new place. They have great negotiating skills and understanding patience. I most definitely recommend Debi and John for all your real estate needs.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Debi recently sold a home for us that our parents had lived in and the experience was fantastic. Due to some deferred maintenance we had work to do. Debi and John came in and had the contacts with people who made the process quick and painless. The costs were reasonable as well. As with every home sale I've ever done were weird things that came up in the process--a buyer backing out, HOA problems, etc, but at each turn Debi knew exactly what to do and jumped in to make sure the right people were on the issue to get it resolved. Debi, and anyone I dealt with on her team, are highly knowledgeable, gracious, and have the experience to make a sale run smoothly. For me it removed my stress and evoked trust in a team that is extremely qualified. In the end we received over asking price in a quick time frame with minimal difficulty to me as the seller. I highly recommend John and Debi Durzi for all home-buying and selling needs.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Debi and John Durzi are the ultimate real estate dream team! From the moment I met Debi, I knew I was in good hands. She offered invaluable guidance and advice even before we officially started working together. Throughout the entire home-buying process, Debi and John demonstrated exceptional professionalism, communication skills, and responsiveness. They provided expert guidance, clearly explained expectations, and offered ongoing support even after the purchase of our home. Their dedication, expertise, and passion for their work made all the difference in our home-buying experience. We couldn't be more grateful for their help in finding our perfect home! If you're looking for a reliable, knowledgeable, and compassionate real estate team, look no further than Debi and John Durzi!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

I can't say enough good things about Debbie and John! From start to finish, they made the entire process of selling our home as smooth and stress-free as possible. Debbie took the time to understand our needs and provided expert advice on pricing, staging, and marketing the property. Thanks to her knowledge of the market and attention to detail, we had multiple offers within 1 day or placing the house on the market and ultimately sold for more than we ever expected! What really stood out to us was their communication and dedication. Debbie and John kept us updated at every step, answered all our questions promptly, and made sure we felt confident in the decisions we were making. They also assisted us with packing materials and assisted us with everything we needed to get the house ready. They are not only professional but also incredibly personable and made us feel like a priority throughout the whole process. If you're looking for a realtor who is not only knowledgeable but truly cares about their clients, I highly recommend Debbie and John. They made selling our home an experience we will always appreciate. Thank you again for your outstanding service! Gladys Ross