Fast Expert

Privacy Policy

Effective Date: June 18, 2020

Last Reviewed on: June 18, 2020

 

This Privacy Policy (“Policy”) explains how information about you is collected, used and disclosed by FastExpert.com and its affiliates (hereinafter “FastExpert.com,” “FastExpert,” “we,” “us,” or “our”) when you access or use our website (the “Site”) and our matching services (the “Services”), which are provided through the Site. By using the Site and/or the Services, you consent to the collection, use and disclosure of your information as outlined in this Policy.

 

At FastExpert, we are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits or uses our site. All information is confidential and is never sold, rented, or otherwise shared with another business other than to help us provide the Services listed on our website. By visiting FastExpert.com and/or utilizing our Services, you are accepting the practices described in this Policy.

1. Information We Collect

In connection with your access to the Site and/or use of our Services, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). The categories of personal information we may collect include:

  • Contact information (such as name, e-mail address, mailing address, and phone number),
  • Geolocation data (such as city/state, zip code, and physical location),
  • Internet or other Electronic Network Activity information (such as log information, IP address, access times, operating system, browser type and language, Internet service provider, and website interactions and browsing history), and
  • Inferences drawn from the above categories of personal information reflecting your preferences, characteristics, behaviors, psychological trends, attitudes and abilities.

We may combine the above categories of information with other information we collect about you in order to improve the Site and/or our Services.

In addition to the above categories, you may choose to provide us with additional information when you fill in a form, update or add information to your account, send us an e-mail or interact with us in other ways.

2. How We Collect Personal Information

FastExpert collects information from a variety of sources. The following are the categories of sources from which we may collect your personal information:

  • Directly from you such as when you use our services, complete a form requesting service from us, send us an e-mail or, through your other interactions with us;
  • From government agencies or public records;
  • Through automated technologies and online browser tools, including the use of cookies; and
  • From third party service providers or business partners.

If you choose to submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Policy.

3. Use of Personal Information

We may use the personal information we collect for one or more of the following purposes:

  • Perform our Services and Respond to Requests. We may use personal information to fulfill requests, process payments, and perform other services requested by you.
  • Protection and Security. We may use personal information to protect the security and integrity of FastExpert, our users, and others.
  • Administrative Communications. We may use personal information to send you important information regarding our services, such as changes to our terms, conditions, and policies and/or other administrative information.
  • Marketing Communications. We may use personal information to show you promotions or content based on your interests. You may opt out from receiving marketing communications, as described in the “Exercising Your Rights” section.
  • Research and Surveys. We may use personal information from you, our service providers, publicly available sources and other third parties to conduct research.
  • Internal Business Purposes. We may use personal information collected from the categories mentioned for our internal business purposes, such as data analysis, audits, developing new offerings, and monitoring or improving the use and satisfaction of our services or to evaluate or conduct a sale or transfer of some or all of FastExpert’s assets in which personal information held by FastExpert about our users is among the assets transferred.
  • Testimonials and Reviews. We may display personal testimonials of satisfied customers on our site in addition to other endorsements. By submitting such information, you grant FastExpert the right to post and publish such information at our sole discretion. With your consent we may post your testimonial along with your name.
  • Legal and Regulatory. We may use personal information to comply with our legal or regulatory obligations, defend legal claims or cooperate with law enforcement.

4. Sharing Personal Information

FastExpert may disclose your personal information as described above to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

 

We may share your personal information with the following entities:

  • Affiliated Entities. We may share your personal information with our affiliates, including future affiliates of FastExpert to use your information consistent with this Policy.
  • Third Party Service Providers. We may share personal information with third party service providers who provide us with services, such as data analysis, online advertising, payment processing, order fulfillment, IT services, customer service, and other similar services. We grant our service providers access to personal information only to the extent needed for them to perform their functions, and require them to protect the confidentiality and security of such personal information.
  • Commercial Partners. We may share personal information with unaffiliated third parties who partner with us to deliver our services or on our commercial activities.  Depending on the choices you have made and the nature of the joint activity, these third parties may contact you regarding products or services of interest. However, we do not sell personal information to unaffiliated third parties for their own marketing purposes.
  • Business Transfers or Assignments. In the event of the sale of FastExpert (including without limitation, a merger, stock acquisition, sale of assets or reorganization), we may transfer any information that we collect from site users or offline to a third party.
  • Law Enforcement; Emergencies; Compliance. We may disclose personal information about you to others as we believe to be appropriate: (i) under applicable law including laws outside your country of residence; (ii) to comply with legal process (iii) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (iv) to enforce our terms, conditions, and policies; (v) to protect our operations and property interest; (vi) to protect the rights, privacy, safety or property of FastExpert, our employees, users of our service, or others; and (vii) to permit us to pursue available remedies or limit the damages that we may sustain.
  • At your direction. We may disclose your personal information as you otherwise request or consent to, such as to real estate agents and/or providers of services, as requested by you as part of our matching service.

Non-personal Information. When the information collected from or about you is not defined as personal information under applicable law, we may share such non-personal, de-identified information or aggregated information with third parties at our discretion.

In the preceding twelve (12) months, FastExpert has not sold any personal information for money. However, we may share your personal information with third parties and service providers for the purposes described in this Policy.

FastExpert does not offer financial incentives for the use or sharing of personal information.

5. Your Rights and Choices

Depending on your jurisdiction, applicable law may entitle you to certain rights and choices as it pertains to your personal information, including the right:

  • To know the categories and/or specific pieces of personal information collected about you, including whether your personal information is sold or disclosed and the purpose, and with whom your personal information was shared;
  • To request deletion of personal information;
  • To access a copy of the personal information we retain about you;
  • To opt-out of the sale of personal information; and
  • To non-discrimination based on the exercise of a consumer’s privacy rights.

In addition, California’s “Shine the Light” law (Civil Code Section §1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

Please note that a portion of the information collected and processed by FastExpert may be out of scope for certain individual rights as it falls under exemptions for information collected under applicable state or federal laws.  For example, we need certain types of information so that we can provide the Services to you and for compliance with applicable law. If you ask us to delete certain information, you may no longer be able to access or use the Site and/or Services.

6. Exercising Your Rights

In connection with promotions or other special projects, we may ask you specifically whether you have objections against a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision.

 

You may unsubscribe from marketing and promotional e-mails that we send to you by following the opt-out instructions contained in such e-mails or by unsubscribing by e-mailing Support@fastexpert.com.  If you opt out of receiving marketing and promotional e-mails from us, we may still need to send you e-mails relating to your account and the Services.

 

If personal information you have submitted to us is no longer accurate, current, or complete, and you wish to update it, please contact us and upon appropriate request we will usually be glad to update or amend your information, but we reserve the right to use information obtained previously to verify your identity or take other actions that we believe are appropriate.

 

To exercise any other rights as described in this Policy, please submit a request by contacting us using the Contact Information provided at the end of this Policy. We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information.

 

If you are an authorized agent or parent/guardian making a request on behalf of an individual or your minor child, we may require and request additional information to verify that you are authorized to make that request.

 

We reserve the right to deny your request if we cannot verify your identify. Where we deny your request in whole or in part, we will inform you of the denial, provide an explanation of our actions, and the reason(s) for the denial.

 

We will not restrict or deny you access to our services because of choices and requests you make in connection with your personal information.

7. Information Security and Protection of Personal Information

We take the necessary precautions and security measures to protect your personal information and any sensitive information that you submit via the Site, either through online or offline means. Any sensitive information such as credit card details, bank account numbers, and etc. are first encrypted before being transmitted to use in a secure way. You can manually verify that the website is secure by checking the “https” sign on the browser address bar. In addition to online data encryption, we also protect data processed offline by allowing data access only to employees that need such data to perform a specific job such as billing, returns, and etc. All computers that store personally identifiable information are maintained in a secure environment at all times.

 

While every effort is made to ensure that the integrity of the website, databases and network is secure, we do not guarantee that our security measures will be able to prevent hackers from illegally obtaining any personally identifiable information from our Site or database.

 

We employ administrative and technical measures designed to protect your information from unauthorized access and other applicable state and federal privacy and security laws; however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed to prevent any interception or other type of misuse. We also depend on you to protect your information. Please set up a strong password and keep it confidential. If you become aware of any breach of security, please notify us immediately.

8. Links to Third Party Sites

Our website includes links to other websites whose privacy practices may differ from those of FastExpert. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit. This Policy does not apply to such sites, and we are not responsible for the content, policies, or privacy and security practices of such sites.

9. Children and Minors

FastExpert does not direct services to individuals under the age of sixteen (16) and we do not sell the personal information of minors under 16 years of age. If you are under age 16, please do not submit personal information to us. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below and we will work with you to address this issue.

10. Cookies/Website Usage

When you access our website, your personal information may be collected by cookies and other similar technologies. Technologies such as: cookies, beacons, tags and scripts are used by FastExpert and our marketing partners and analytics or service providers. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the site anonymously and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an aggregated basis. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

 

We automatically collect certain usage information when you access the Site or use the Services, such as your device identifier (if using a mobile device), Internet Protocol (IP) address (if using a browser), operating system, and browser type. We also automatically collect certain usage information through cookies and related technologies, as described below. In addition, our Site may implement third-party software, such as Google’s Invisible reCAPTCHA (the “Invisible CAPTCHA”), that collects your information for security purposes.

 

Cookies are small files that we or others send to and store on or with your computer so that your computer, browser, mobile app or other application can be recognized as unique the next time you access, visit, use or otherwise take advantage of the Site and/or Services. Cookies may also reflect demographic data pertaining to you or other data linked to information you submit. One use or consequence of cookies is to enable you to receive customized ads, alerts, content, services or information. At FastExpert, we use session ID and tracking cookies to make it easier for you to navigate the Site and to better understand how you use our Site.  Session ID cookies expire when you close your browsers while tracking cookies remain in your computers for an extended duration of time. You are always free to decline any cookies we use by adjusting the settings of your browser, as your browser may permit; however, some products, services or features might not be available or operate properly if cookies are not enabled. Some of our advertisers and third-party service providers may also utilize their own cookies. For more information on how to remove cookies, please check your Browser’s help section.

 

Additionally, when you use our website, some browsers have Do Not Track (“DNT”) features that allow you to tell a website not to track you. FastExpert honors the AdChoice DNT signals.

11. Behavioral Targeting

We partner with a third-party to either display advertising on our Site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on the Site and other sites in order to provide you advertising based upon your browsing activities and interests.

12. Testimonials and Reviews

Users may perform reviews and ratings of real estate agents and service providers on our Site. By submitting such information, you grant FastExpert the right to post and publish such reviews and ratings at our sole discretion. We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.

13. Changes to Our Privacy Policy

FastExpert reserves the right to amend this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated Policy on the website and update the Policy effective date. Your continued use of our Site and/or Services following the posting of changes constitutes your acceptance of such changes.

14. Contact Information

If you have any questions or concerns about this Policy, the practices of this website, or any other matter concerning our Site, please feel free to Contact Us.

Our mailing address is:

 

2275 Huntington Drive, #101

San Marino, CA 91108

E-mail: Support@FastExpert.com