Effective Date: June 18, 2020
Last Reviewed on: June 18, 2020
At FastExpert, we are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits or uses our site. All information is confidential and is never sold, rented, or otherwise shared with another business other than to help us provide the Services listed on our website. By visiting FastExpert.com and/or utilizing our Services, you are accepting the practices described in this Policy.
In connection with your access to the Site and/or use of our Services, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). The categories of personal information we may collect include:
We may combine the above categories of information with other information we collect about you in order to improve the Site and/or our Services.
In addition to the above categories, you may choose to provide us with additional information when you fill in a form, update or add information to your account, send us an e-mail or interact with us in other ways.
FastExpert collects information from a variety of sources. The following are the categories of sources from which we may collect your personal information:
If you choose to submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Policy.
We may use the personal information we collect for one or more of the following purposes:
FastExpert may disclose your personal information as described above to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We may share your personal information with the following entities:
Non-personal Information. When the information collected from or about you is not defined as personal information under applicable law, we may share such non-personal, de-identified information or aggregated information with third parties at our discretion.
In the preceding twelve (12) months, FastExpert has not sold any personal information for money. However, we may share your personal information with third parties and service providers for the purposes described in this Policy.
FastExpert does not offer financial incentives for the use or sharing of personal information.
Depending on your jurisdiction, applicable law may entitle you to certain rights and choices as it pertains to your personal information, including the right:
In addition, California’s “Shine the Light” law (Civil Code Section §1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
Please note that a portion of the information collected and processed by FastExpert may be out of scope for certain individual rights as it falls under exemptions for information collected under applicable state or federal laws. For example, we need certain types of information so that we can provide the Services to you and for compliance with applicable law. If you ask us to delete certain information, you may no longer be able to access or use the Site and/or Services.
In connection with promotions or other special projects, we may ask you specifically whether you have objections against a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision.
You may unsubscribe from marketing and promotional e-mails that we send to you by following the opt-out instructions contained in such e-mails or by unsubscribing by e-mailing Support@fastexpert.com. If you opt out of receiving marketing and promotional e-mails from us, we may still need to send you e-mails relating to your account and the Services.
If personal information you have submitted to us is no longer accurate, current, or complete, and you wish to update it, please contact us and upon appropriate request we will usually be glad to update or amend your information, but we reserve the right to use information obtained previously to verify your identity or take other actions that we believe are appropriate.
To exercise any other rights as described in this Policy, please submit a request by contacting us using the Contact Information provided at the end of this Policy. We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information.
If you are an authorized agent or parent/guardian making a request on behalf of an individual or your minor child, we may require and request additional information to verify that you are authorized to make that request.
We reserve the right to deny your request if we cannot verify your identify. Where we deny your request in whole or in part, we will inform you of the denial, provide an explanation of our actions, and the reason(s) for the denial.
We will not restrict or deny you access to our services because of choices and requests you make in connection with your personal information.
We take the necessary precautions and security measures to protect your personal information and any sensitive information that you submit via the Site, either through online or offline means. Any sensitive information such as credit card details, bank account numbers, and etc. are first encrypted before being transmitted to use in a secure way. You can manually verify that the website is secure by checking the “https” sign on the browser address bar. In addition to online data encryption, we also protect data processed offline by allowing data access only to employees that need such data to perform a specific job such as billing, returns, and etc. All computers that store personally identifiable information are maintained in a secure environment at all times.
While every effort is made to ensure that the integrity of the website, databases and network is secure, we do not guarantee that our security measures will be able to prevent hackers from illegally obtaining any personally identifiable information from our Site or database.
We employ administrative and technical measures designed to protect your information from unauthorized access and other applicable state and federal privacy and security laws; however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed to prevent any interception or other type of misuse. We also depend on you to protect your information. Please set up a strong password and keep it confidential. If you become aware of any breach of security, please notify us immediately.
FastExpert does not direct services to individuals under the age of sixteen (16) and we do not sell the personal information of minors under 16 years of age. If you are under age 16, please do not submit personal information to us. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below and we will work with you to address this issue.
When you access our website, your personal information may be collected by cookies and other similar technologies. Technologies such as: cookies, beacons, tags and scripts are used by FastExpert and our marketing partners and analytics or service providers. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the site anonymously and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an aggregated basis. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
We automatically collect certain usage information when you access the Site or use the Services, such as your device identifier (if using a mobile device), Internet Protocol (IP) address (if using a browser), operating system, and browser type. We also automatically collect certain usage information through cookies and related technologies, as described below. In addition, our Site may implement third-party software, such as Google’s Invisible reCAPTCHA (the “Invisible CAPTCHA”), that collects your information for security purposes.
Cookies are small files that we or others send to and store on or with your computer so that your computer, browser, mobile app or other application can be recognized as unique the next time you access, visit, use or otherwise take advantage of the Site and/or Services. Cookies may also reflect demographic data pertaining to you or other data linked to information you submit. One use or consequence of cookies is to enable you to receive customized ads, alerts, content, services or information. At FastExpert, we use session ID and tracking cookies to make it easier for you to navigate the Site and to better understand how you use our Site. Session ID cookies expire when you close your browsers while tracking cookies remain in your computers for an extended duration of time. You are always free to decline any cookies we use by adjusting the settings of your browser, as your browser may permit; however, some products, services or features might not be available or operate properly if cookies are not enabled. Some of our advertisers and third-party service providers may also utilize their own cookies. For more information on how to remove cookies, please check your Browser’s help section.
Additionally, when you use our website, some browsers have Do Not Track (“DNT”) features that allow you to tell a website not to track you. FastExpert honors the AdChoice DNT signals.
We partner with a third-party to either display advertising on our Site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on the Site and other sites in order to provide you advertising based upon your browsing activities and interests.
Users may perform reviews and ratings of real estate agents and service providers on our Site. By submitting such information, you grant FastExpert the right to post and publish such reviews and ratings at our sole discretion. We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.
FastExpert reserves the right to amend this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated Policy on the website and update the Policy effective date. Your continued use of our Site and/or Services following the posting of changes constitutes your acceptance of such changes.
If you have any questions or concerns about this Policy, the practices of this website, or any other matter concerning our Site, please feel free to Contact Us.
Our mailing address is:
2275 Huntington Drive, #101
San Marino, CA 91108