Note: Reviews may include other agents on their team
What clients say about this agent....
Marie I.
Review for Member: Santiago Valdez
Santiago is a wonderful agent focused on de best for his clients, accompanying and answering all the sellers questions, as in my case. He is always aware of what is happening between people who are in the business of selling and buying properties in Chicago. For sure I will count on Santiago Valdez again for my future businesses and also recommending him to potencial interested parties. Thank you Santiago.
Janice S.
Review for Member: Santiago Valdez
He is professional. Courteous, reply to text and emails in a timely manner and will give you advise and answers any questions. My family will continue to use his services.
James Z.
Review for Member: Santiago Valdez
Santiago Valdez is very helpful. He helped us to get a hot house. We are happy with our new home.
Mike G.
Review for Member: Santiago Valdez
Gwen D.
Review for Member: Santiago Valdez
Mr Valdez is an excellent agent. I would definitely recommend him and hire again . He was extremely diligent effective agent. Excellent followup. throughtout the process he always responded to calls or requests for info and provided detailed followup on all leads. He marketed my condo excellently and found a buyer in less than a week after putting it on the market. I appreciate his extensive knowledge of real estate and marketing and the sales process overall. He also gave ne excellent advice re staging ny ynit. I highly recommend him. He iis an awesome real estate agent
Dan R.
Review for Member: Santiago Valdez
Santiago was phenomenal. He saw the potential of my brothers property and with your concierge program we were able to get the property ready to sell. We signed the agreement on Friday and he had his contractor in there on the following Tuesday. They got the property ready in two weeks and put it on the market on a Monday. Santiago had 6 showings that first day before noon and more later in the day. We got two offers right away with the strongest one backing off at the end of the week. We finalized the 2nd offer the next Monday. Throughout the remodeling Santiago kept me updated on the progress. We closed 3 weeks and 2 days after the offer. Sold for $10,000 over the listing. Santiago was very professional and personal through the process. Could have not picked a better realtor.
Alex F.
Review for Member: Santiago Valdez
Santiago came to the property to see it himself. Two of the other prospective realtors sent their associates to take photos and the assess its worth. Santiago saw its potential even though it still needed to be cleared of furniture and cleaned up. He always answered texts in timely fashion. His support team also helped in preparing the property for listing.
MedinaSophiaKrevans
Review for Member: Santiago Valdez
ZillowVERIFIEDShe was so responsive, not pushy, and felt like she had my best interest in mind. She was helpful when I was early on in my search, helping me understand what I should look for and what to expect, and then she was also great when the search got serious and I needed to move quickly on a place that I loved. Would absolutely recommend and use her again if needed!
Chrisszmurlo
Review for Member: Santiago Valdez
ZillowVERIFIEDElizabeth exceeded all of our expectations for a realtor. She truly was professional and personable. She exhibited a comprehensive knowledge of the real estate market and was always willing to answer our questions as first-time homebuyers. At every single showing, she would point out features that we missed or overlooked. She definitely has a keen eye for properties. With her help and expertise, we were able to purchase a beautiful bungalow in the far northwest side of the city. I would definitely recommend her to anyone looking to buy a house, especially if you're a first-time homebuyer.
Stephsimpsoncreative
Review for Member: Santiago Valdez
ZillowVERIFIEDI'm so lucky to have met Elizabeth a couple years ago through Zillow. I inquired about a home for sale and was impressed by her responsiveness. I asked her to help me look at some other properties and we put in an offer on one. I ultimately decided not to pursue that property, but knew when I was ready to look again, I'd call Elizabeth because she was so knowledgeable, especially of the Rogers Park area, but also pleasant to work with. So this year she helped me buy a home and sell one and I couldn't be more pleased. In addition to her expertise, she was also a great negotiator on my behalf! I whole-heartedly recommend Elizabeth and Santiago and their excellent team.
Zuser20170119191657592
Review for Member: Santiago Valdez
ZillowVERIFIEDElizabeth began helping my mom and I sell my mother's condo nearly three years prior to the sale. She gave us excellent advice about what exactly was best to prioritize while preparing for the sale. She spontaneously dropped in on my mom one day with a little orchid plant. It just happened to be a fluke snowy day mid April on my mom's birthday, while I was there, visiting. She spent her Sunday running around to other clients in the neighborhood, delivering orchids despite the crazy weather!Much of our interaction took place via emails, as I lived in another state. By the time we were ready to list mom's condo, everything went super smoothly. Santiago and Elizabeth have a team of top notch professionals working for them, down to the photographer. There was an offer for the condo within a day or two of listing it, after one day of showing. They also really love and knew the neighborhood, even tho they themselves were at the time not living there.I can't recommend Elizabeth & Santiago more highly! 10+ stars!
Caidinfeingold
Review for Member: Santiago Valdez
ZillowVERIFIEDMy husband and I met Santiago around 2014 while we were renting a home in Indiana. We decided to move to downtown Chicago to be closer to his work. He was commuting there by train each day for a year. Unfamiliar with homes in the area, we began driving into Chicago looking for homes in communities that we thought would be a great fit. After several trips driving around the city, going to open houses and looking at communities, we felt overwhelmed and had been making no progress in our decision making. One fortunate day, we were in an Open House in Lincoln Park, there we met Santiago Valdez. Although not the home of our choice, Santiago engaged us with his professionalism, courtesy and efficiency. From there on he listened to our needs, sent us listings to help us narrow our search, met with us as we looked until we found just the right home. We now have had the opportunity to work with both Elizabeth and Santiago and used them to sell our home. They assisted us from beginning to end and are deeply grateful to have such professional expertise to help us through the buying and selling process. We highly recommend them for any of your real estate needs.
Ani M.
Review for Member: Santiago Valdez
ZillowVERIFIEDI ran into Elizabeth when she was showing another property and immediately asked her to replace my current broker, because she was highly knowledgeable, organized, and understood what I needed: a home that fit my lifestyle, not just one that made it into the price range. She's done that for me twice over the last 5 years and she'll be my first call if/when I want to find a new place.
Jamie And Joce L.
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago helped us purchase our first home in 2013 and then helped us sell and purchase a new home this year. Santiago has been knowledgeable, patient, and so attentive each time we have worked with him. He pays attention to detail, anticipates needs, and also is a great resource for inspectors, contractors, etc. The home buying/selling process can be nerve-wracking and scary but with Santiago and his team, we knew we were in good hands. With our first home, he guided us through the arduous short-sale home buying process. A few years later, he sold our condo within a week of being on the market. He was aggressive with marketing, open houses and guiding us on ways to make our listing competitive. In searching for a home, he presented us with lots of options and was always patient during our months-long search for the perfect home. He was quick to answer our questions, patient when we had concerns, and never made us feel pressured to make any decisions. We often were made to feel like we were his only clients and top priority even though we knew for a fact he had a very busy portfolio. Finally-he has connected us with resources from contractors to home inspectors. All of them have been as great as Santiago has been. We can't recommend Santiago and his team highly enough. If you want the best on your side-choose Santiago and the Relux team!
Jamie A.
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago helped us purchase our first home in 2013 and then helped us sell and purchase a new home this year. Santiago has been knowledgeable, patient, and so attentive each time we have worked with him. He pays attention to detail, anticipates needs, and also is a great resource for inspectors, contractors, etc. The home buying/selling process can be nerve-wracking and scary but with Santiago and his team, we knew we were in good hands. With our first home, he guided us through the arduous short-sale home buying process. A few years later, he sold our condo within a week of being on the market. He was aggressive with marketing, open houses and guiding us on ways to make our listing competitive. In searching for a home, he presented us with lots of options and was always patient during our months-long search for the perfect home. He was quick to answer our questions, patient when we had concerns, and never made us feel pressured to make any decisions. We often were made to feel like we were his only clients and top priority even though we knew for a fact he had a very busy portfolio. Finally-he has connected us with resources from contractors to home inspectors. All of them have been as great as Santiago has been. We can't recommend Santiago and his team highly enough. If you want the best on your side-choose Santiago and the Relux team!
Mchugh M.
Review for Member: Santiago Valdez
ZillowVERIFIEDI was lucky to randomly meet Elizabeth at an open house and she quickly became my realtor. She got me into see places quickly and was extremely responsive since I made a quick buy! She did a fantastic job!
Quickslvrgrl
Review for Member: Santiago Valdez
ZillowVERIFIEDVery friendly, supportive, and extremely knowledgeable about Chicago properties and real estate procedures. Santiago also worked with my mother years ago and has assisted her throughout the years with questions about properties.
Ernest S.
Review for Member: Santiago Valdez
ZillowVERIFIEDFound us a perfect condo on short notice that fit our needs and since has appreciated in value $30,000 to $50,000. We might even buy another home in our area as an investment with Santiago.
Zuser20150415182612035
Review for Member: Santiago Valdez
ZillowVERIFIEDFound us a perfect condo on short notice that fit our needs and since has appreciated in value $30,000 to $50,000. We might even buy another home in our area as an investment with Santiago.
Andrea H.
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago was patient and helped us find the home we wanted. I would highly recommend him as a real estate buyers agent. We are very happy with the home he helped us purchase.
Nuclearman02
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago was patient and helped us find the home we wanted. I would highly recommend him as a real estate buyers agent. We are very happy with the home he helped us purchase.
Janecek1
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago was an All-Star Realtor in my book. Very personable and professional. Whenever I had a concern or question, he explained how the usual process goes. I was confident in his expertise and could tell he knew Chicago like the back of his hand. I have recommended Santiago to my friends and will continue to do so if I hear of anyone else that needs a trusted Realtor.
Deitra L.
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago was an All-Star Realtor in my book. Very personable and professional. Whenever I had a concern or question, he explained how the usual process goes. I was confident in his expertise and could tell he knew Chicago like the back of his hand. I have recommended Santiago to my friends and will continue to do so if I hear of anyone else that needs a trusted Realtor.
Trentmoan
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago was great, I was on a tight schedule and needed to buy and close an apartment in a couple of weeks. He was very responsive and I was able to do two separate home inspections within a week of each other. He was able to coordinate between the owner and me so well there was no problem at all, even when we were close to closing and had the property lawyers involved. On the day of the closing he had the keys ready to go and I was able to stay at property that day. It was such a smooth process that I am defiantly going to contact Santiago again.
Paul K.
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago was great, I was on a tight schedule and needed to buy and close an apartment in a couple of weeks. He was very responsive and I was able to do two separate home inspections within a week of each other. He was able to coordinate between the owner and me so well there was no problem at all, even when we were close to closing and had the property lawyers involved. On the day of the closing he had the keys ready to go and I was able to stay at property that day. It was such a smooth process that I am defiantly going to contact Santiago again.
Misty180
Review for Member: Santiago Valdez
ZillowVERIFIEDWe have worked with Santiago 3 times now, twice to buy, once to sell and every time he has made what would otherwise be a nightmare of stress and uncertainty to an experience that we felt confident and valued. Even with a large amount of clients Santiago always made time to either take our calls or return them as quickly as he was able. He personally provided us services to make our transitions easier and provided us with contacts that would ensure that our moves went smoothly. His knowledge, kindness and dedication is unparalleled, if we moved again we would contact Santiago in a heartbeat.
Aaron P.
Review for Member: Santiago Valdez
ZillowVERIFIEDWe have worked with Santiago 3 times now, twice to buy, once to sell and every time he has made what would otherwise be a nightmare of stress and uncertainty to an experience that we felt confident and valued. Even with a large amount of clients Santiago always made time to either take our calls or return them as quickly as he was able. He personally provided us services to make our transitions easier and provided us with contacts that would ensure that our moves went smoothly.His knowledge, kindness and dedication is unparalleled, if we moved again we would contact Santiago in a heartbeat.
Mike M.
Review for Member: Santiago Valdez
ZillowVERIFIEDElizabeth & Santiago were a pleasure to work with. They were very responsive and were able to schedule showings based on our schedule. They even took us to multiple showings during a blizzard with 12" of snow already on the ground. Not only did they review MLS listings based on our budget and wish list, but Elizabeth also searched for additional listings other than MLS. We ended up buying a unit for sale buy owner that Elizabeth found on Craigslist and was not listed on MLS. Overall it was a great experience
Bpbmoving548
Review for Member: Santiago Valdez
ZillowVERIFIEDI really enjoyed working with Santiago and Elizabeth. They were both calm, level headed and delightful to be around. Because I live out of town I was totally dependent on their honesty and integrity. They knew what needed to be done to make the home look incredible for the sale and together with Orlando, the contractor, pulled everything together for me at a reasonable price. I was so grateful for their help the day of the move. Santiago and Elizabeth had offered to supervise the move for me so I wouldn't need to be in town.The movers were extremely (many hours) late but Santiago and Elizabeth were still in good spirits and faithful to their commitment to oversee the move. They went above and beyond and were a blessing to me during a very difficult time!
Stephanie B.
Review for Member: Santiago Valdez
ZillowVERIFIEDI really enjoyed working with Santiago and Elizabeth. They were both calm, level headed and delightful to be around. Because I live out of town I was totally dependent on their honesty and integrity. They knew what needed to be done to make the home look incredible for the sale and together with Orlando, the contractor, pulled everything together for me at a reasonable price. I was so grateful for their help the day of the move. Santiago and Elizabeth had offered to supervise the move for me so I wouldn't need to be in town.The movers were extremely (many hours) late but Santiago and Elizabeth were still in good spirits and faithful to their commitment to oversee the move. They went above and beyond and were a blessing to me during a very difficult time!
Ritaluce
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago really goes the extra mile (or ten) for his clients. The time and attention Santiago gave us is unparalleled. Santiago is professional, organized and efficient, but he let us take all the time we needed -- without ever wasting our time. He treated us like we were his most important clients every step of the way. Additionally, Santiago is a resourceful sounding board for weighing pro's and con's. His actions were responsive and on target throughout the process and even after the sale. He handled some post-closing issues with the seller and then, a few years after our purchase, he helped us with re-fi comps. Another bonus is that Santiago knows not just Chicago, but the surrounding areas, too. Obviously, we will be calling on Santiago when we sell and buy again.
User8586453
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago Valdez is extremely knowledgeable about the Chicago area and housing market. He listens to what the buyer wants, never pushing a property or price . He was prompt in returning calls and arranging meetings. He also has an extensive network of professional contacts to support the buying process at each stage.Apart from his professionalism, Santiago is extremely personable and a pleasure to do business with. I will certainly be looking to him for any further property purchases in Chicago.
User1840271
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago was fantastic. He was always very responsive and guided us through a difficult short sale to a positive outcome. He is knowledgable and just a nice guy to work with. I would definitely call Santiago again if I needed to buy or sell property.
User4247088
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago helped me purchased my first property a condo back in 2006 in the Old Irving Pk area. He made me feel so comfortable during this my first big purchase, I gave him my criteria, budget and he ran with it and came up with a bunch of properties. He was very honest and I did not feel any pressure from him whatsoever. He later sold my condo in 2010 and helped me find a rental unit. Again the whole process was AWESOME! and he made it seem so easy for me. His communications skills are excellent and he was always available 24/7 when I had any questions or concerns. He is highly recommended and is definately my go to guy when I am ready to purchase again.... :)
User7324526
Review for Member: Santiago Valdez
ZillowVERIFIEDI highly recommend Santiago. We met him when visiting an open house that he was hosting for another client. Although we didn't buy the property, we were so impressed with Santiago's responsiveness, thoroughness, and low-pressure approach, that we knew we had found a great realtor. He made the process of selling my apartment as easy and painless as possible for me, facilitating a quick sale in a difficult market. In our buying search, he has been incredibly patient and good humored, which counts for a lot in this business. We feel lucky to have him as our agent!
User3179833
Review for Member: Santiago Valdez
ZillowVERIFIEDI have known Santiago personally for two years. I first reached out to Santiago when I was thinking to try to sell my property. Having bought the property back in 2004, it was worth much less now. I had many questions and could not forsee the difficult and lengthy process ahead. I finally decided to try to do a bank approved short-sale, and the paperwork began. Santiago guided me and always provided me with the necessary forms that I needed and made the process as stress free as possible. We are close to a deal with the bank. He was always available when I needed a question answered. I feel Santiago went well above and beyond the minimum he could have done. I definitely recommend Santiago.
User8368983
Review for Member: Santiago Valdez
ZillowVERIFIEDMy husband and I have had the pleasure of receiving Santiago's service of helping us find our current home and helping us find the best renters for an additional property we own, and we could not be more satisfied with our experiences. There are a number of adjectives that we could use to describe Santiago's services, but we will will limit them to a few, in the interest of time. Santiago is knowledgeable about real estate matters; is thorough when it comes to getting the correct and best information, and he offers us sound advice when we asked him. He has always been diligent about helping us find the ideal property or renter, and he has always been punctual for every appointment. He communicates often and well with us, making sure that he shares all pertinent information and we were comfortable with the information we receive. Not only did he help my husband and I find our ideal home, he also helped my daughter find hers. He is definitely a gem in the real estate business. I have encountered a few realtors, but he is by far, the best one with whom I have ever worked.
Cindy M.
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago is the most impressive real estate professional I have done business with during my 23 years of owning property. In 2010, shortly after moving to Chicago, I contact Santiago about viewing a property that he had listed for his client. I left a voice message, and within a matter of minutes, he called back and suggested we see the property later that day. Given the slow response from other agents I had contacted previously, his immediate call-back was impressive and made an immediate positive impression on me. We met later that day, and although the property was not quite suitable for my needs, Santiago listened to my goals and then gave me the best advice I've had in many years -- he suggested I consider purchasing a multi-unit building. This advice changed my direction and ultimately led to my purchase of a magnificent foreclosed three-unit building near Wrigley Field. I had hoped to become a real estate investor, and connecting with Santiago came at exactly the right time. He is a real estate investor himself, and as a result, he is knowledgeable about investing, selling, and purchasing property. He is tremendously dedicated to each of his clients, and I always feel as if I am his only client. He has an amazing ability to focus his attention on my needs, and I'm certain he treats all of his clients this way.Santiago has helped me purchase a primary residence/investment and also has assisted with selling and renting a former primary residence (a condo). He is actively helping me find and purchase at least two more properties in my target areas. He provides me with data that I can use to judge the desirability of properties, and he openly discusses trends in the market so that I can make smart purchase decisions. I have tremendous respect for him because he understands that today's buyers and sellers are intelligent and can make good decisions when furnished with the appropriate information. I strongly recommend Santiago to anyone who is looking for a dedicated, responsive, and knowledgeable real estate professional. He is one of the most impressive, hard working, and honest individuals I have encountered in my business and personal life.
User0062526
Review for Member: Santiago Valdez
ZillowVERIFIEDVery helpful in selling and for my subsequent purchase of another property, Santiago listens well and has an impressive memory for property details. And he was more than willing to update the sale listing during a very difficult market climate.
Ahmir
Review for Member: Santiago Valdez
ZillowVERIFIEDMy wife and I purchased our 1st home, a 2 flat in 2008. Santiago was very patient and adventurous as we viewed property after property. He made sure that we found the right home for us to start a family. We are still there. I would highly recommend Santiago as your real estate agent as I have done in the past. We are currently saving for an income property and once ready, we will be giving Mr. Valdez a call. All the stars are well deserved. Sincerely,Ahmir Hampton
User2827171
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago, spent extensive time helping to sale a two flat unit and my single family home. Very sharp and knows his stuff. I also laugh when I hear of others who did not use him as a referral and they pay all these fees and nothing happens with the sale or purchase of their home. His also have loan contacts, I would highly recommend Santiago if you're looking to move.Reginald Phillips
User1094190
Review for Member: Santiago Valdez
ZillowVERIFIEDOur experience with Santiago could hardly have been better -- he even played hide and seek with my 3 year old daughter to make viewing homes go more smoothly. Additionally, although we never imposed, he gladly offered to drive us to viewings as we did not have a car! I can easily imagine many realtors who would not have given us time of day. For anybody I know looking for a realtor, I would be happy to recommend Santiago!
User7867731
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago Valdez was our buyer's agent. We were a couple of older, choosy, yet first-time and completely ignorant buyers--a challenge for even the best agent. I can't recommend Santiago highly enough. He was so patient and attentive with us, and so canny about the process and about the Chicago market. He responded so quickly to queries at any time of day or night that I worried he wasn't able to have a life! He was completely unfazed by how much time we took, and he eventually helped us to find the perfect place; he knew we were looking to live in our house for the rest of our years and that this was a *very* big decision for us. If he got tired of us he never showed it, and we never got tired of him--it's very pleasant to spend time in his company. He's very smart and has a great sense of humor and you'll be very glad to know him.I have to confess that I was one of those people who didn't hold real estate agents in especially high regard. Santiago has completely changed my attitude, and made me realize how very important professionalism is in any field. Go with this guy--you'll be happy you did!
User9639457
Review for Member: Santiago Valdez
ZillowVERIFIEDSantigo is an excellent realtor. He is very understanding of his client's needs. He is incredibly knowledgeable about Chicago's neighborhoods. He help me sell my townhouse and buy the house of my dreams for a great deal. So if you're looking for a realtor who is respectful, punctual, friendly, and knowledgeable Santiago Valdez the realtor for you.
Adnan K.
Review for Member: Santiago Valdez
ZillowVERIFIEDIf you really want to buy/sale a property,Santiago Valdez is the right Realtor to see. He will work hard with you to find the right house and to "sale yours at the higher price". I really appreciate Santiago's help when I bought my first condo and I truthfully recommend him. That time, I was looking for something almost impossible; a great location at the lowest price possible and he found it.Then Santiago did the impossible in 2008..He marked my condo properly,and it sold in a matter of weeks,for almost asking price He is an impressive and seasoned professional, in two words; diligent and precise. That is why I always recommend him as the aEUR~All-Inclusive AgentSimply put, he sets the bar by which ALL real estate professionals should be measured! A.Kurtovic
Cardenas91
Review for Member: Santiago Valdez
ZillowVERIFIEDWhat can I say, working with Santiago has been a great experience. He was attentive, responsive, extremely professional, and actually cared about finding the best place for me. He understood our wants and helped us find our home. Thank you Santiago.
User3101585
Review for Member: Santiago Valdez
ZillowVERIFIEDHe helped us get the house we wanted. Always available for us and have helpful advice.He got his job done fast and efficiently.We're very thankful for his help.
User27707528
Review for Member: Santiago Valdez
ZillowVERIFIEDWe had a long search with Santiago, because we were very limited in the area of our search for a new home. It was important to us to stay in our neighborhood, which we are active members of, and we wanted a bigger place than our already large apartment. We were living in 2000 sq feet and looking for a house. Throughout, he was patient and encouraging and saw us through some disappointments more as a friend than as a realtor. We ended up with a huge and beautiful house that is just right for us. We had some rough spots at the end of negotiations that he got us through smoothly. When we ride home at night, we point to the places we lusted after that were much worse investments than the house we bought. And as we come home, we always say "thank you Santiago."
Aaron J.
Review for Member: Santiago Valdez
ZillowVERIFIEDSantiago helped us through a very difficult short sale in Uptown Chicago. He was very patient and responsive throughout as well as knowledgable. I would highly recommend Santiago for anyone looking to buy or sell a house.
User2892998
Review for Member: Santiago Valdez
ZillowVERIFIEDSo this was the deal. My marriage and kids: gone. The economy: tanked. The real estate market: brutal. The last agent who tried to sell my place: deceased by suicide. My enthusiasm for finding a new agent: zilch. The likelihood of me using a masculine Hispanic male in my lily white, suburbanesque lesbian enclave neighborhood: are you joking? I used a real estate finder website and got a lot of email churn, but Santiago quickly stood out from the rest: responding quickly, asking pertinent questions, showing intimate local knowledge and exuding quiet confidence, monklike calm and deeply rooted determination. I chose him, and signed up for the higher commission rate for marketing to the max. My home had a great location, but was really ugly on the outside, a shagadelic condo-hut from the early 70s, and I understood marketing was essential. Santiago was the only agent I came across in 2009 who was on top of social media and used cutting edge digital media technology, and could even explain it. I went into the contract with well-defined expectations of strategies and he followed through on all of them. He set up regular showings at a time of scarce buyers and was there for every single one. He communicated politely and regularly and avoided any misunderstandings and frustrations. He was always unfailingly positive and unflappably calm, as if he had the whole thing figured out from the start. He gave simple, useful advice on how to decorate and even what kind of washing machine I should buy when my old one died. In hindsight, it was all dead-on correct. All that may be easy and obvious in a strong and predictable market, but this was not the case in 2009. He even could say the real estate market would turn around two years later, and was right on that. We were priced just right for the market conditions and were low-balled anyway. I wasnA't optimistic since that was the only bid we were likely to get, but Santiago followed his gut and counter-offered within a few thousand of our asking price. The sale went through at something like 97% of list. It made me understand how important pricing was, since starting too high, a good ego stroke though it may be, could start a falling process like a slinkydink on the stairs. In hindsight it all seems so obvious: strong marketing, attention to detail and all the local and technology levers, total customer and client focus, and a well-considered strategic pricing strategy. But at the time the market was in spinning down into completely unknown territory, and Santiago could stay on top of it all. Once I put it all behind me, the condo sold, my boxes unpacked and my life getting a new start, I realized that Santiago was more than a damn good agent. He was the angel I needed in my life with just the right skills in the right place at the right time, and I shall always be grateful to him.