Note: Reviews may include other agents on their team
What clients say about this agent....
Vojko T.
Review for Member: Jennifer Rouse
ZillowVERIFIEDI had an amazing experience working with Jennifer during my co-op purchase! She was incredibly helpful, knowledgeable, responsive, and patient throughout the entire process. She truly went above and beyond to make sure everything went as smoothly as possible. I would highly recommend Jennifer to anyone looking to buy or sell a property!
Jessika D.
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer is top tier when it comes to local knowledge, communication, and dedication to getting her clients settled into a place that they can call home. She effectively navigates through any challenge, deflecting and filtering anything that could negatively impact the experience of her clients. I am so thankful that I connected with her. Without her expertise and her genuine caring spirit, I wouldnt have found my dream place. Thank you, Jennifer!
Sarah
Review for Member: Jennifer Rouse
ZillowVERIFIEDI have known Jennifer for 7 years. Jennifer is very knowledgeable in regards to the area, the market and comps. She has been my realtor for rentals and sales. I highly recommend her. She will continue to be my realtor for my unit in Queens.
Colin J.
Review for Member: Jennifer Rouse
ZillowVERIFIEDI was a first time homebuyer and Jennifer was the perfect agent for me! She answered any question I had and she went way above and beyond what I could have hoped for. In our initial conversation, I explained what I was looking for and she was able to find a spot that checked all my boxes. She listened to all my concerns during the negotiation process and helped me to become a happy first time homebuyer!
Nikola R.
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer did an amazing job with helping us acquire our condo and our one family home. She guided us through the process of getting both properties was very efficient up front help this locate a loan made a difficult arduous process seamless! We highly recommend her and will work with her in the future.
Olivia L.
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer was an incredible agent. She has great knowledge of Astoria and the NYC market in general, and was always patient with me when I was unsure about certain aspects of what I was looking for. She always communicated information in a timely manner, oftentimes going the extra mile to make sure questions I had were answered as soon as possible. She helped immensely throughout the closing process and even recommended a loan officer to me. I can't recommend her enough!
Kristina S.
Review for Member: Jennifer Rouse
ZillowVERIFIEDWe had a fabulous experience working with Jennifer Rouse Maclay. Jennifer moved at the speed of light and does not stop until the transaction is completed. She quickly responded to our request to secure a new tenant. She came immediately, took pictures immediately, and listed immediately. She coordinated many tours for potential tenants and followed up with them and us - all in a very timely manner. She sent us applications, coordinated conference calls, followed up with questions to possible tenants aEUR" all while she was supposed to be on vacation. Because of her commitment and dedication, we had a new tenant in very quickly. I have truly not met many people with her work ethic, focus on detail, and thoroughness. As this was one of our first real estate transactions in New York, it was fabulous to be guided by such a knowledgeable realtor and it was a real pleasure to work with Jennifer. Her professionalism was exemplified in every conversation and text. Jennifer was truly amazing, and I will highly recommend her to my friends and will definitely utilize her services for any future real estate transactions we have.
Jodi A.
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer is awesome! I found her through a listing for an apartment I was interested in, though she wound up showing us a few in the same building. I wound up taking one that hadn't been listed (I always appreciate getting access to a place the public hasn't seen yet). She's very responsive, personable, knowledgeable, and not at all pushy, which is a quality I KNOW majority of clients really appreciate within real estate. She also moved very quickly on the unit I was interested in -- I had a completed lease within just a couple days, and that was even over a holiday weekend. She negotiated for me and got me a lower rent locked in as well, which was amazing. I highly recommend working with Jennifer!
Aleksandrusa
Review for Member: Jennifer Rouse
ZillowVERIFIEDI had a fantastic experience working with Jennifer on the sale of my home. From start to finish, she was professional and dedicated to achieving a successful sale. The quality of the photos and marketing materials was top-notch, which I believe played a significant role in attracting potential buyers. Throughout the process, Jennifer kept me informed and was always available to answer my questions. Their expertise and guidance made the entire experience good as smoothly as possible.
Contact55521
Review for Member: Jennifer Rouse
ZillowVERIFIEDWorking with Jen was excellent. She represented me on 2 purchases in 2023 and will be using her again when buying in the area. Anyone who needs a realtor who will work for you and get the deal over the line, she is the one.
Robdavies23
Review for Member: Jennifer Rouse
ZillowVERIFIEDI hired Jennifer to sell my 1-bedroom condo unit in Astoria, Queens in summer 2023 and I cannot even put into words how happy I am that I hired her. After interviewing several brokers very experienced in my neighborhood, it was clear that Jennifer had the local market knowledge and the reach to find the perfect buyer, and that is exactly what she did. In a market where at least 5 different brokers told me it would take at least 6 months to sell my apartment, Jennifer secured a buyer in 1 weekend at a price that I never imagined would be possible. Jennifer was there with me every step of the way, always willing to take my call and explain different parts of the process to me. Hiring Jennifer was literally a life-changing experience given how easy she made the process of selling my apartment. I cannot recommend her more strongly.
Sklobocista
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer is a neighborhood pro! I highly recommend her especially if you are trying to buy/sell/rent in Astoria. She is knowledgeable of comparable units, the pros and cons of each building and helped me understand that I deed had a great investment.
Dklein1956
Review for Member: Jennifer Rouse
ZillowVERIFIEDJen is everything you would want in a real estate agent. Knowledgeable, persistent, friendly, conscientious, warm AND she has great follow-up. If she says she is going to do something, she does it - and fast. If she needs to contact the agent for the other side and remind them of things - she always does it. Even more importantly, you dont have to ask her. She assesses where she can be helpful and offers her help. We have had a difficult time getting some things done that were promised at the closing and because of her help, they are getting done. She is also very patient. We started our search about 4 years ago and stopped for 3. She had put in a considerable amount of time but when we were ready to look again, she just picked right up. We highly recommend her and would definitely use her again.
Erderm0
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer did an outstanding job in all steps of the way. She negotiated the price, knew the comps in the area, was responsive immediately, even on weekends, and was very knowledgeable of the process. Her recommendations for an attorney, the bank, the appraiser were excellent. I would highly recommend her. She was awesome.
Anne O.
Review for Member: Jennifer Rouse
ZillowVERIFIEDI am so glad I had the fortune of being connected to Jennifer and her team. They made one of the most stressful processes easy and even enjoyable. I moved cross country to NYC during COVID, and wasn't able to view units before moving. Jennifer and her team were so welcoming, patient, and helpful through all my anxieties. I hope not to move for a long time because they found me an AMAZING home, but I will recommend them to all!
Jakeknopfler
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer is the real deal. Thank you for being a rockstar agent. Leba and I are starting a very exciting chapter in our lives and you were a part of making that happen.
Mkatsaounis
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer was our purchasing agent for a coop in Astoria. She is incredibly knowledgeable, friendly, and helpful. Shes very responsive and goes out of her way to make the process as smooth as possible. She put together a very detailed coop application for us and kept us informed at every stage of the process. Jennifer also suggested a great and reasonably priced attorney to handle the legal end of things. I cant say enough good things about her. She truly cares about her clients.
Zuser20171228123009842
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer helped us find our new home. She is a great listener and communicator, both with us and with selling agents. She's a great negotiator and is also connected to all the people you will need to go through with a successful purchase. We highly recommend her.
Rafihasib2
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer is the best broker I have ever worked with, hands down. She isn't just great at her job, she's a great person--an attentive, punctual, perceptive, empathetic human being who will match you with the right home. I had a time crunch but Jennifer made it work. After giving her my list of must-haves, nice-to-haves, and deal-breakers, she continually found properties that fit my checklist--all in a personal, digestible plain-text email format with helpful commentary that clearly came from her. Ironically, I ended up going with the very first property she showed me--she's that good--but along the way she was incredibly supportive and a fantastic soundboard for where we could be flexible. Speaking of flexible, she was incredibly flexible throughout the process, lining up appointments back-to-back and chauffeuring me between properties in a timely manner. When it came time with negotiations, she always asked the right questions and was frank about how we could land our target number...and we still got it lower! When my scheduled movers unexpectedly fell through, she connected me to another group last-minute that did an even better job. It all seems too good to be true, but she's the real deal. Words can't express how much Jennifer goes above and beyond just being your typical agent. She cares and it shows that shes truly values her clients. Honestly, I never expected to be friends with a real estate agent, but I can confidently call her one of my best friends in the city. If I ever end up looking for another property and selling mine, you can bet I'll be in touch with Jennifer Rouse.
Zuser20180116121051521
Review for Member: Jennifer Rouse
ZillowVERIFIEDWe have Jennifer Rouse to thank for finding our new home! She was so professional, thorough, and responsive throughout the entire process, and she even helped us get around with our infant. Once we were in contract, she stayed in contact with us frequently to make sure everything went smoothly as we prepared for the closing. She also recommended local contractors, painters, and movers when we needed them, and they were all top notch as well. We are so happy that we found her, and HIGHLY recommend Jennifer to anyone who is looking for a new home.
Zuser20161118071619945
Review for Member: Jennifer Rouse
ZillowVERIFIEDI've worked with Jennifer for approximately 4 years on several large development projects and smaller transactions. She is a true professional in her chosen field. She is responsive, a superb communicator and quite diligent in her work. Whether she is working with a seller or purchaser I have found her to be an excellent asset to have working with you and she will goes the extra mile to get a deal done. She let's the transaction happen organically with a gentle nudge when needed. A spectacular realtor!!!
Naoko M.
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer and Joelle were a delight to work with in purchasing my first home! They were knowledgeable, and were very quick and thorough in responding to my questions and any follow-up. Because it was a co-op purchase the documentation was a bit more complicated than I had initially anticipated but they were great in making sure that the papers were in order and were so helpful with the submission. And they were both with me for the closing so truly until the very end. I will be sure to reach out to them again when I need an agent!
Zuser20161123071041143
Review for Member: Jennifer Rouse
ZillowVERIFIEDJen and Joelle were great to work with! Jen has amazing expertise and knowledge around Astoria and Joelle was always extremely responsive and made herself available for all of my appointments and to answer all of my questions. I am a first-time home buyer, and they were patient and just overall really easy to work with. They were a wonderful team and I'd highly recommend them.
Jfd55
Review for Member: Jennifer Rouse
ZillowVERIFIEDWe decided to move out from NY; got all to leave, so we needed to sell our home quick. We prepared the best we could and got familiar to the process; mostly said to be a nightmare. We interview 6 realtors, from there, down to 3; we explained our challenges and goals. Jennifer immediately picked up the situation and was comfortable with all the problems. No hidden agenda, no obscure ideas, no push. We signed with her and had our first business discussion; she guided us and accepted our ideas; basically, we feel like a team member was working with us. The process started fast and furious; cleaning, decluttering, pictures, papers, showingsaEUR| then and there is when you get to know Jennifer; she takes the lead and let you go on with your life; in our case prepare to leave and care for our toddler and dog. She gets on the job with passion at full force but always with a smile, manners and knowledge. She went all the way to help us with everything! Created a perfect working team with the attorney and even helping with painters and people to repair what was needed. By the way, she will guide you on detail of the dos and donts on adding value or not decrease it. She is a master of her trade and even helped us picking the moving company. Ask her anything related to selling and she knows it. Jennifer turned that nightmare into a gentle sail allowing us to focus on other problems. Our deal was quick and well within our expectations. Jennifer was always right on target, on time, friendly and helpful; she communicated with us constantly and kept us informed on all details and steps. We are forever grateful to her for the experience and help. She is, in a word: Professional. Really, she is a real state guardian angel.
Lizpearson916
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer's expertise and professionalism are top-notch! Jennifer is an Astoria local and a property owner herself. She knows a lot about the neighborhood and is able to talk through all aspects of the process from personal and professional experience. When Jennifer does not have an answer she reaches out to the appropriate source and has the answer seemingly instantly. Jennifer is extremely responsive and willing to explain and re-explain throughout the entire process. Her clarity, knowledge and overall ability to ease the client through a complicated process makes Jennifer a great choice!
Zuser20140818161404752
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer is an excellent real estate agent and has been quite patient in showing various potential homes after I met her in the summer of 2014. We were finally successful in finding what would speak to my heart and she helped me negotiate a better purchase price and walked me through the whole process and gave me good referrals for all parties involved, i.e. a mortgage consultant, lawyer, insurance agent. She makes herself available almost 24/7 to answer any questions/concerns and, if necessary, will go to great length to find solutions to any issues that may arise during the closing transaction. I would highly recommend her as anyone's real estate agent.
Morningmischief
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer was a pleasure to work with! She is polite, knowledgeable, prompt, inquisitive, caring, determined, and proactive. She helped me sell the home in Queens that was in our family for over 55 years. She knows the market very well. She did private showings, working around a very tentative tenant, who was worried her cats would escape with all the foot traffic. Jennifer won her over, too, which helped with the sales process. As a first time seller, I didn't know what to expect. Jennifer patiently explained every step of the process to me. Since I live out of state, I had to ask her to take care of several last minute "hiccups" that came up, and she did it as if it was her own home she was selling! If I had done FSBO, I would have left money on the table. I would have listed 15-20% lower, since the house needed work. Jennifer taught me that we were in a seller's market, and to be more aggressive with the asking price. HERE'S THE BEST PART: After 2 weeks of non-stop showings, the offer I accepted was 13% ABOVE ASKING PRICE! So, without hesitation, I would recommend Jennifer Rouse to help you buy/sell real estate in Queens!
Adriana L.
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer Rouse is the THE best Broker in New York City even if her focus is Queens. If she could broker in every State, she would undoubtedly be the best broker in the Nation. No one works as hard as she does. No one has her clients interest more at heart. Her network is extensive and Jennifer provides non stop customer service from start to close. Always accessible, always responsive, always professional. Smart & Savvy. Everyone needs Jennifer on their team! Shes the best. Period!
360estatetour
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer is Amazing!!!! She has been the most knowledgeable Realtor I have met in New York. If you are looking to buy or rent you can not go wrong. Not only did she help us rent our apartment but also found us a home to buy. She was always available to answer questions and make hard pushes when needed. If you are looking for someone who is straight forward and knows the business, look no further! Jennifer is the best!
FrancineHancock
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer is fantastic Realtor she very detailed and quick to respond I can contact her at any time and she responds immediately She been renting my apt for the last 9+years and I have been very pleased with her service
Blairpyle
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer has been great working with. She is responsive, diligent, hard working, friendly and just an overall pleasure to work with. I am about to go under contract on a brand new consturction and Jennifer has made the process very straight forward. I highly recommend her to anyone who is looking to purchase (or rent) in New York.
DANIELLE D.
Review for Member: Jennifer Rouse
ZillowVERIFIEDShe is absolutely amazing and would NEVER use another realtor ever besides her. Truly was so available, helpful and awesome I can't believe I got so lucky to find her my first go around with my home purchase!
Bp402
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer was fabulous. She helped me find a great apartment for my son. She was knowledgeable on all the neighborhoods we looked at. She was always quick to respond and helpful with all our questions and concerns. I would highly recommend her to anyone looking for a place to buy or rent. She will be my first call when I am ready to buy an apartment.
Depe456
Review for Member: Jennifer Rouse
ZillowVERIFIEDJennifer showed me condos in Astoria where I was looking. She was knowledgeable and a good communicator. I would recommend her to any person involved in real estate. In this case I looked mostly in Astoria but I was shown other condos as a comparison..
Jordymercer37
Review for Member: Jennifer Rouse
ZillowVERIFIEDJenn was awesome to work with. She helped me find a great place and I'm really happy with the deal I got. She spent so much time with me and helped me understand everything every step of the way. I would totally recommend her and I will. She know Astoria and Long Island City better than all the other agents. I tried working with another guy with Corcoran and he had no idea what he was doing.