Coldwell Banker Realty

To say Carol is amazing at her job is an understatement to the highest degree. I worked with a number of agents in the area when looking for a house to purchase and she was better than the next best agent by almost double in terms of local knowledge. She is just one of those people who obviously loves their job and her talent at it comes from that. Even though I did end up being able to get a house in the area she is the first agent I would use if I ever get the ability to move there.

Patty has been working with me to locate an antique home on a limited budget in a competitive seller's market. Throughout this process, she has been a consummate professional. I can always count on her to be friendly with listing agents and home inspectors. She's willing to travel to New Haven, Middlesex, New London, and Windham counties and has taken the time to do market analyses for me to determine if renovation expenses would result in an increase in the house's value and a recoupment of my investment. Patty is never judgmental about my taste in homes and provides good advice on pricing and negotiation. I can't recommend her highly enough.

Working with Cathy was an incredible experience. She helped us through every step of selling our home and finding our new one and was consistently professional, knowledgeable, and incredibly responsive. Her expertise and guidance gave us confidence our offer would stand out in a competitive market and her negotiating skills were exceptional. Beyond her professionalism, she is genuinely a pleasure to work with. She made what could have been a stressful experience enjoyable, and we couldn't be happier in our new home.

Avoid. Be cautious. Read your contract carefully and understand exactly what obligations your agent believes they owe you regarding loyalty, disclosure, and advocacy. In short: we independently found, toured, and brought a property to Cathy Lynch, then signed an exclusive agency agreement with her for this property. We completed our own comps research and analysis, shared the details with her, and our offer was supposedly aEURoerejected.aEUR? Only months later did we learn that Cathy personally represented her other buyer who purchased the property just 4 days after our aEURoerejectionaEUR? for the same exact offer price we had first submitted. Coldwell Banker later confirmed that Cathy had also been representing another buyer before and during the same timeframe. This had never been disclosed or explained to us. There were red flags throughout the process, including delays, discouragement, and communication concerns. At the time, we interpreted those issues as meaning there was something wrong with the property or that Cathys errors were simply because she was disorganized. We did not understand then that Cathy was also representing another buyer pursuing the same property. We were distressed but trapped in an agreement with her, unable to purchase the property without her, and meanwhile she was helping her other buyer purchase the property. The lack of disclosure and transparency created significant stress and confusion and financial consequences for our family. Beyond the contractual issues, the experience left us shocked and deeply disappointed. When confronted, Cathy showed no remorse, no evidence of how she protected our interests or advocated for us; and she then attempted to recall emails shed previously sent me. I am still in shock at this blatantly unethical and callous experience.

To say Carol is amazing at her job is an understatement to the highest degree. I worked with a number of agents in the area when looking for a house to purchase and she was better than the next best agent by almost double in terms of local knowledge. She is just one of those people who obviously loves their job and her talent at it comes from that. Even though I did end up being able to get a house in the area she is the first agent I would use if I ever get the ability to move there.