Note: Reviews may include other agents on their team
What clients say about this agent....
Alexandria T.
Review for Member: Kristopher Shook
ZillowVERIFIEDIn November 2024 we sold our home. Kris Shook was the agent who represented the buyers for our home. Unfortunately, we have never experienced such carelessness and unprofessionalism in a real estate agent. We received an offer on our home on 10/24 from his clients, which we accepted. We ended up being set for 11/15 as the closing date. On 11/12 I received a phone call from our real estate agent stating that Kris Shook mistakenly thought 11/12 was the closing date. I was informed he had invited a cleaning crew into our home on behalf of his clients purchasing our home, while we were at work. When we found out that Kris Shook illegally allowed people into our home, we were kind enough to allow them to finish as it wasnt the buyers fault, it was the agents. When we returned to our home 4.5 hours later, people were still cleaning and standing on items in our home. All of our belongings in our refrigerator and freezer were thrown away and the heat in the house was set to 72 degrees when it was left it on 66 degrees. The absolute disregard for our home and our belongings was astonishing. Our home was treated as if it wasnt ours until 11/15. The aEURoeShook Home GroupaEUR? states that they place aEURoeimmense valueaEUR? in their relationships with clients and business partners. The most interesting part of our experience with Kris Shook is that we never received something even as little as an apology. Our own agent offered us a Costco gift card to attempt to replace items that were thrown away, which we declined as it was not her mistake to make right. I hope that by others seeing our story maybe it will ensure that this doesnt happen to them. Kris Shook did nothing but make the home selling experience difficult, miserable, and certainly unforgettable.
Roger F.
Review for Member: Kristopher Shook
Outstanding support, communicative at all levels, responsive to issues and concerns. Great team effort.
Carolyn H.
Review for Member: Kristopher Shook
I had land to sell in Washington State. And, it was only on the market for two days before my realtor, Justin Smith, called me and told me that he had a buyer! When land sells that quickly, the price is right and the advertising is "right on!" Thanks so much for the "Quick Sale!"
PilarOrtega F.
Review for Member: Kristopher Shook
ZillowVERIFIED Easy to deal with, professional , affordable and thorough. Everything was well planned and executed. They sold our house fast. Except work and highly recommend
User3202378
Review for Member: Kristopher Shook
ZillowVERIFIED Helped me sell a house in Federal Way in the spring of 2021. I could tell when I interviewed Kris that he had the energy, expertise, and marketing team to get the job done well and he kept an optimistic outlook regarding pricing in the seller's market at that time. We got several early offers and he coached me through the process. I have no regrets and would recommend his services to anyone.
Winginsue
Review for Member: Kristopher Shook
ZillowVERIFIED We dealt with Marqui Makupson as our realtor. Kris Shook also worked with us in choosing which offer we should accept. They did an excellent job of coaching us on how to prepare our home for showing. We had and accepted an offer within 5 days of putting the house on the market. We got more than we expected. These guys did a terrific job. I highly recommend them.
Chris F.
Review for Member: Kristopher Shook
ZillowVERIFIED I would highly recommend Shook Home Group to potential buyers and Veterans. By far the most professional and dedicated experts out there in the market. They worked with us consistently and never gave up on us in this hot market we have here in Pierce County, WA. As a result, I am writing this review in my dream home in Dupont equipped with a man cave. Kris and his staff are extremely knowledgeable, friendly, and patient. And the communication between his team and clients was great. I used a different realtor to sell my house in Olympia and regretted not using Shook Home group to do it, cause I know I lost money on the deal. In closing, I am 110% a real customer of Shook Home group, a veteran, and also a home owner thanks you them. Use Kris and his team and ya cant go wrong. They ll keep fighting for ya until the end. Peace.
Chrisfluellen85
Review for Member: Kristopher Shook
ZillowVERIFIED I would highly recommend Shook Home Group to potential buyers and Veterans. By far the most professional and dedicated experts out there in the market. They worked with us consistently and never gave up on us in this hot market we have here in Pierce County, WA. As a result, I am writing this review in my dream home in Dupont equipped with a man cave. Kris and his staff are extremely knowledgeable, friendly, and patient. And the communication between his team and clients was great. I used a different realtor to sell my house in Olympia and regretted not using Shook Home group to do it, cause I know I lost money on the deal. In closing, I am 110% a real customer of Shook Home group, a veteran, and also a home owner thanks you them. Use Kris and his team and ya cant go wrong. They ll keep fighting for ya until the end. Peace.
Mmanoff24
Review for Member: Kristopher Shook
ZillowVERIFIED WOW!!! Kris and his entire staff are amazing! They guided me through the entire process of listing and selling my home with care. Their expertise in writing the listing, taking photos and securing the best price for my home removed all the possible stress one can experience in selling a home. I actually received more money at close than I expected.....what a wonderful way to start my retirement!Kris and staff.....thank you for the wonderful experience!!!Michael ManoffHoodsport, WA
Matthew G.
Review for Member: Kristopher Shook
ZillowVERIFIED It was great working with the Shook Home Group from start to finish. Kris Shook did an amazing job with us from the start, taking at least twice as much time as other realtors during the interview to explain the sale process and answer our questions. He was extremely responsive throughout, quickly answering all our text messages, calls, and emails, as well as checking in on us at least weekly to see how things were going and if we needed anything. Heather and the rest of the Shook team ensured the photos and video were very well done and helped our home stand out above the rest with over 1000 views and more than 60 saves on Zillow in the four days it was on the market! His team worked around our schedule to ensure selling our home would fit into our busy life with two kids and work. Kris has a long and extensive background in various aspects of the real estate industry, which really paid off when we decided on our list price and during final negotiation. We ended up with four offers on our home and accepted an above asking price offer with great terms! Thank you so much to the Shook Group! We would absolutely recommend them to future homeowners looking to sell.
Vncraker
Review for Member: Kristopher Shook
ZillowVERIFIED Kris did an exceptional job helping us to purchase our new home. Despite shopping for a home out-of-state, Kriss team was amazing at helping us look at homes. They provided video walk-throughs with commentary on each home we were interested in. The Tacoma market is very competitive, but with Kriss expertise, we were able to easily find our new home. We couldnt be happier with the service and would definitely recommend them to someone searching for a new home.
Wisuna58
Review for Member: Kristopher Shook
ZillowVERIFIED Could this transaction have been any easier with results that far exceeded our expectations. I THINK NOT! Thanks to your professionalism, marketing skills and a team approach this transaction far exceeded anything we could have imagined.We want to thank all of you in helping us to achieve this portion of our retirement goal.When we first signed up on a random website for a Sellers Agent we had no idea who would walk up to our door. Fortunately it was you. I felt like we rolled the dice and hit the jackpot. You proved us right.We have already recommended your firm to several friends without hesitation.
Schoephoerstera
Review for Member: Kristopher Shook
ZillowVERIFIED The Shook Home Group is an AMAZING team! I d give them more stars if I could. Two of my very close friends had the pleasure of working with Kris and Heather in the past and recommended I contact them when I decided to sell my home. I met with Heather to discuss the process, and after our first meeting I decided that I did not need to interview any other brokers. Heather had a way of explaining things that was very easy to understand, and she kept it real. I had a certain price point in my head that I was hoping to get for my home. She showed me that the comps in the area weren t quite that high and recommended a lower asking price to gain more interest in my home. Since they re the professionals, I went with their suggestion. They have a great marketing plan! I was in awe of the way their efforts put my home in front of so many eyes. After my listing went live, my phone was blowing up with requests to show my home. After two days on the market I had an above asking offer, and by the end of the open house weekend I had received multiple over asking price offers. At the end of the reviewing date, I had accepted an offer $25,000 above listing price! The Shook Home Group is more than just brokers. Annie and Howie (Admin & Transaction Coordinator) were instrumental on making sure that the road to closing was smooth. There was constant contact from them as documents were gathered and shared, and photos were taken. The 3D tour thing they got going on... is SUPER COOL! I don t think that the sale of my home could have gone more smoothly. With the right broker, team, and tools, they were able to get my home from listed to check in hand in 30 days!Thank you Heather & Team!Tony
Jester7479
Review for Member: Kristopher Shook
ZillowVERIFIED Our realtor Tommy was amazing! We are first time buyers and very inexperienced with the whole process of buying a home and Tommy helped us the entire way step by step. I am active duty military and move around every few years, always into base housing. This time we decided to purchase a home and were going to be stuck in a Navy Lodge hotel until we closed escrow. Tommy helped us find a great house in just a few days and pushed our closing date as soon as possible. The whole process was easier than i thought thanks to our awesome realtor. Thanks again Tommy and everyone at Shook Realty! You guys are AWESOME!!
Cherrilu5
Review for Member: Kristopher Shook
ZillowVERIFIED I have purchased multiple homes and sold one from Shook Home Group as well as referred friends who have also purchased homes from this group. The Shook Home Group is my group. They have such an amazing team that made me feel like I was a priority the entire process. I had so many reservations and fears about selling and buying in this market, but Kris and Heather and their team explained every step until I understood and felt comfortable. There isnt any other team that cares more about their clients needs than this team.The Shook Home Group can be your team too! I highly recommend them and will never use any other team.
Jigscalbes
Review for Member: Kristopher Shook
ZillowVERIFIED Outstanding services received from the entire team. The state of the art marketing and selling capabilities resulted in a quick sale of our property - sold in two days.
Jayson S.
Review for Member: Kristopher Shook
ZillowVERIFIED Awesome agent! He was always available whenever we have questions. He made sure we got the house that we wanted. Gave honest opinions of the houses we looked at. He was there in every step of the way! We love him! So if you guys are looking for a dependable agent get him ??
Jeffreypmelton
Review for Member: Kristopher Shook
ZillowVERIFIED I always felt that Realtors received too much money for what they do ....... until I met Heather and the Shook Home Group. Her assistance along with her team to sell my House, price it right, prep it, figure out what I need to do to get ready for the open house and advise to me on the offers were beyond what I excepted. Heather and her group are there to help you with anything you need she even recommended a handy man to help me remove my hot tub. Overall Heather and the staff followed through with every step in the process, even with the closing on my new house and getting the keys. I always felt that she and the staff genuinely wanted to make my experience a painless one. A got a full price offer on my house and met a great person and team that can help you in so many ways all you have to do is ask. I am grateful to have been able to work with the Shook team and would recommend them to anyone. I wish them great success helping people live their dreams.
Jim S.
Review for Member: Kristopher Shook
ZillowVERIFIED Awesome job. Went out of his way to make it happen. Worked with us when it was convenient for us after our working hours and in the weekend. Constantly informed us of the status durning the purchase process.
Gina S.
Review for Member: Kristopher Shook
ZillowVERIFIED The Shook Home Group worked with us to sell our home in Steilacoom and they were outstanding. We had a great experience and we couldnt have been more pleased!!Stephan Childers constantly communicated with us through voice, text as well as video texts and was immediately responsive to our questions throughout our decision process of selling our home. When we met him and Heather Shook at our home, they showed us a very thorough presentation providing objective data regarding how many homes they sell, how long their listings typically stay on the market, and providing tons of info on comps in the area. They took extra steps to make the process smoother. The Shook Home Group have a fabulous photographer/videographer to showcase our home online, which created much more foot traffic and brought in serious buyers. We could tell they put a lot of work into their listings because when we saw our listing we were blown away.Heather and Stephen were very enthusiastic and motivated but always calm, listening to our every request for information. We moved out of state upon placing our home on the market, but we were always kept informed.The Shook Home Group s hard work and knowledge of what it takes to sell a home really paid off - our listing looked amazing and knocked out the competition. Their marketing team is top notch and cant be beat! Their use of internet technology allows them to gather area data about comp homes as well as prospective buyers. The Shook Home Group is innovative and is reinventing the role of Realtor to excel in the age of online realty and uses those technologies to their clients advantage. They are far beyond their competition, your house will be listed where it will be viewed, not in a magazine. Our house went under contract ABOVE our asking price. Heather and her team kept us informed and walked us through every step of the closing process. It couldnt have been a more pleasant experience and I think youd be hard pressed to find a better group to work with you.Thank you to Stephan, Heather, Burgandy, and Howie. We had a great experience and we couldnt have been more pleased!!
Kathylenz
Review for Member: Kristopher Shook
ZillowVERIFIED Alex Herbig was our listing agent for the sale of our home. We found him to be exceptionally ethical and truly acted as our advocate during the entire process. He was reliable in answering calls and keeping us informed at all times. He was patient in explaining new technologies and current regulations in the real estate process. Our home sold is a matter of days at above asking price, not typical for this area!Alex and his team at the Shook Home Group always brought a fresh marketing strategy to sell our home. We have already recommended him to several neighbors who are considering selling, because of his honesty and professionalism.
Kevanben
Review for Member: Kristopher Shook
ZillowVERIFIED Kris and Heather were caring, professional and knowledgeable throughout the whole process when my wife and I purchased our first home. It was a very positive home buying experience and we have Kris and Heather to thank for that. I would recommend them to anyone looking for a new home!
Cindy K.
Review for Member: Kristopher Shook
ZillowVERIFIED Not only are the Shooks personable and professional, they took a very personal interest in the selling of our house. Heather was detailed in every activity she performed, logging all efforts to work with our bank (who were completely uncooperative). Heather was able to verify to them the communications she made and the date and time and the non-responsiveness from them. Because this was a short sale she had to make tremendous effort to obtain cooperation from our bank whom we thought would be open to the two up front cash offers we got. Because of the delays of our bank it took almost a year to sell. We NEVER would have been able to wade through the red tape and noncooperation from our bank if it were not for Heather. She went out of her way to meet with us to sign final papers as we live miles apart however she never once showed that she was inconvenienced and was estatic as we were when the final buy was complete. THANK YOU KRISTOPHER AND HEATHER SHOOK. We thank you for helping in a very distressed time, all the while keeping a smile on your face and encouragement always. I feel I have not only been associated with one of the most professional people in the business but developed a friend as well. Thanks just doesnt say enough.
JamilRoberts
Review for Member: Kristopher Shook
ZillowVERIFIED Kris and Heather were great, Kris drips everything to show homes, give feed back, and make the process fun, and trusting. We love our home, and have been in it for 18 months. Thanks Kris and heather, we will buy again with ur agency
User68012682
Review for Member: Kristopher Shook
ZillowVERIFIED I had been through the gauntlet of agents before I met with Kris and Heather Shook. After our first meeting both my wife and I felt the difference they could deliver. We had them over to our house and they did an amazing job taking photos and evaluating the property. I felt like we had a partner in accomplishing our goals. Their buying agent Michael Douglas helped us find the home we were looking for and went above and beyond to ensure it was the right choice. We were able to sell our home and buy another home within 2 weeks of each other and avoid having unnecessary costs. They were professional, friendly and helpful throughout.
Mickieg14
Review for Member: Kristopher Shook
ZillowVERIFIED Lance was my dedicated agent and took excellent care of me. Since I live out of state Lance showed my niece several properties I had picked out, thus saving me time when I flew in to see the onrs left on the list. Even though I worked mostly with Lance the entire Shook team, especially Kristopher and Heather, made sure that I had a great experience.
User96638557
Review for Member: Kristopher Shook
ZillowVERIFIED I loved the team approach! I felt like I had a whole group of people helping me sell my house! If one person was unavailable I had several others who were familiar with my situation and waiting to assist me.
Aaron G.
Review for Member: Kristopher Shook
ZillowVERIFIED I was a first time home buyer and did not know what wanted in a house. Kris and Heather were very patient and very helpful walking me through the process and looking at a lot of houses to figure out what i wanted. Very knowledgeable and helped to spot potential problems with houses that i did not see like water damage, potential electrical problems and heating issues that could arise saving me potential issues down the road. Would highly recommend them.
Tom8390
Review for Member: Kristopher Shook
ZillowVERIFIED I have been very pleased with the Shook team. They have been on top of the situation and and have kept me informed of changes.A very good experiences.Tom
P10pacific
Review for Member: Kristopher Shook
ZillowVERIFIED Kris & Heather are the best ever! They walked me thru the whole process of being a first time young buyer. Giving me advice and reassuring me along the way. I made them take me to several homes but Kris found my home it never made it to a listing or got a sign in the yard. It was on the market for twenty minutes or so... amazing the level of service they give to their clients and make them feel like family!
Sabrinajones58
Review for Member: Kristopher Shook
ZillowVERIFIED Heather and Kris assisted my husband and I with the purchase of our VA home as well as the sale of our other home. They are highly service oriented, were very patient with us and worked with our crazy schedules. We mostly worked with Heather during our process and found her to be direct and willing to give her honest advice. Our experience was very positive, enjoyable and as stress-less as buying and selling a home can get. We 100% recommend working with Shook Home Group, whether you are buying, selling or both! Save yourself some time and headache and go straight to the best, youll have a world class experience with Heather and Kris. Sincerely, Mr. & Mrs. Jones from Puyallup WA.
Belfairanimalhospital
Review for Member: Kristopher Shook
ZillowVERIFIED Kris, Heather, and the rest of the Shook Home Group were great to work with. They worked very diligently to help make sure our buying experience was as easy as possible for us. They also made sure that we knew exactly what to expect, what we were getting, and helped give advice on if they thought it was a good deal for the area. I would very highly recommend working with Kris and Heather for any of your real estate needs!
User5381903
Review for Member: Kristopher Shook
ZillowVERIFIED We absolutely loved working with Kris and Heather Shook! They made us feel like their only clients. Their response time to emails or phone calls was so quick!! Any time we asked about looking at a house they made it happen within hours! We were so fortunate to have worked with them! We never felt pressured into a house we werent 100% about!
Megan H.
Review for Member: Kristopher Shook
ZillowVERIFIED Heather truly cares about her clients, putting their happiness before the bottom line. She is incredibly patient, very detail-oriented and client-focused. In our case, Heather spent several weeks helping us find just the right home to fit all of our needs. If you are looking for a real estate agent you can 100% trust, be sure to choose Heather Shook.
Robertsjamil
Review for Member: Kristopher Shook
ZillowVERIFIED Kris dropped everything to help us day and night. He knew what we wanted and made it happen, and never gave up. We did have some bumps but he always reassured us we would be fine, and we were and love our new house.
Mutsubay5
Review for Member: Kristopher Shook
ZillowVERIFIED Kris in particular, was more than willing to work with me. I was previously warned that by attempting to use VA, it would be difficult to find a competent Realtor. Kris and his team work very hard to help me find just the right home for me. The team was always willing to suggest interest homes that they had found as well as reviewing those that I found. I highly recommend Kris and Heather Shook for all your real estate needs.
Tina L.
Review for Member: Kristopher Shook
ZillowVERIFIED I have worked with many Realtors....Heather is Ppofoundly a tremendous Advocate, and knowledgable resource for buyers and sellers. Kris and Heather are both a joy to work with, and you will certainly find yourself referring them out to others that need that same professional touch.
Zuser20140612085348698
Review for Member: Kristopher Shook
ZillowVERIFIED I had the pleasure of working with Heather & Kris from the lender perspective-in having a short sale processed and approved. Sometimes things don't always go as planned, and this team never gave up and worked so hard for their seller to get the short sale approved. They got tough when needed but always remained professional - that as a lender, we wanted to help in every way possible as we heard the passion in their voice as they represented their seller. Kudos to the Shook Home Group for helping their seller so that they could sell their home! Julie F.S.
Nicholas R.
Review for Member: Kristopher Shook
ZillowVERIFIED I was actually recommended to them by friends and I am so glad that I choose them. They have both been amazing to work with and I'm ready to start the process of buying my next home with them.
User2874683
Review for Member: Kristopher Shook
ZillowVERIFIED Kris and Heather are super wonderful people who are very dedicated to helping families buy and sell their homes. I went thru a lot of agents before finally finding a couple I could trust with such an important life step. I will be using them again and comfortably recommend Kris and Heather for your real estate needs.
Francie2011
Review for Member: Kristopher Shook
ZillowVERIFIED Kristopher and Heather have been wonderful with marketing our home and hosting open houses. They have been responsive to our requests and have gone the extra mile to make sure our home is seen in many venues and media sites. I recommend them highly.
Denise S.
Review for Member: Kristopher Shook
ZillowVERIFIED Kristopher & Heather are an amazing team! They work extremely well together by recognizing their individual strengths and using them to their fullest. Their outlook on life AND business is extremely refreshing. They emit a very positive aura and make everyone around them feel comfortable. They welcome new ideas and opportunities to ensure they are on top of their game.
Cherrilu5
Review for Member: Kristopher Shook
ZillowVERIFIED I recently purchased my third home. I have not ever connected with past real estate agents because it seemed that they were simply looking for a sale and not what was in my best interest. Kris and Heather Shook, however; listened to what my husband and I were looking for and did not pressure us to buy a home. Instead, they were both very patient in helping us search for the right location and home. They even helped us weigh the pros and cons when we could not decide between two homes. In addition, they negotiated not only everything that we asked for, but also the things that we did not consider, which they knew as the experts, would be in our best interest. The end resulted in us purchasing a perfect home that fits our needs so we can raise our new family with peace of mind. I highly recommend Kris and Heather and I will always and only refer them to friends and family.
Sharon G.
Review for Member: Kristopher Shook
ZillowVERIFIED My husband and I brought a home in may 2013 Kris and Heather did everything to help me and my husband (he was out of the usa at this time) The best people ever. God Bless you both.
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