Note: Reviews may include other agents on their team
What clients say about this agent....
Myladyscowboy
Review for Member: Ken Crotts
Zillow
ReviewDO NOT USE... if I could put negative stars I would. He doesn't even deserve 1 star. Ken is very unprofessional He has lied to me regularly, including our initial conversation. Ken told me that he had multiple people asking about my home specifically, and insinuated these fictional buyers would purchase my home for more than anyone else. I sadly believed him. He didn't try to sell my house, rather used it to try and get contacts to sell other properties. He even said that to a couple he brought to my house, before they ever said "No" to my home, he was offering them other properties. He impropperly & fraudulently marketed my home, offering VA & FHA financing on the MLS, knowing it wouldn't qualify for those options. Even though it was supposed to be listed a cash conv only. He instead told me it would help sell my house leaving those on there, knowing it wouldn't clear VA or FHA guidelines. He is wasting my family's time, other agents time, and the buyer's time. His follow-up on the showings was terrible, as well as his follow-up on the low-ball offers we received. He tried to convince me to sign an offer for $50,000 below our listed price, knowing it wouldn't meet my family's needs.. Just enriching himself. He called me a liar when I was able to connect with an agent, representing a potential buyer, that he said he was unable to get ahold of. He doesn't care about what this was doing to my family, and our health. He expected me to show my home until 8pm at night while I am raising my 2 young grandchildren. He said he would cancel my listing. He said removing my listing from the MLS would take it off the market, yet the form he sent me to sign would only take it "temporarily off market" for a time period of between 7-45 days, leaving him in control of my home. He doesn't look out for the seller, he talked more people out of making an offer on my house than he got me. The net sheet he sent me on one offer, left out one of the commission lines, which made it look like the offer was worth more to me than it really was. If I had accepted it, he would have come back and said "oops I missed a cost" and it would have made myself and my grandchildren homeless. He refuses to let me out of his contract, even though he hasn't held up his end, simply so he can still use my house as a marketing tool to make him money, and do nothing for me. My house is still up on websites he controls, so he is still able to generate contacts. He tried to make me feel guilty about the money he's spent, which is the cost of doing bussiness for any agent, except for the little over $200 he spent for a dump run, that he offered to cover He didnt explain anything he sent me to sign. He snuck in his commission that is 2% higher average. For that kind of money you'd expect someone that is working for you, not out for themselves. And the commissions aren't even split evenly. When I told him I was not happy with him and wanted no further dealing with him, or his company, he refused to cancel the contract. Instead decided to hold me hostage, but not do anything with the offers recieved on the house. He expects you to uphold your end of the agreement, but when he is called on to uphold his, there is always a reason or excuse. I trusted him with a generational asset, and protecting me and my family. He has failed in that trust that was given to him, and his company. My family has owned this house since it was built, And it is my grandchildrens inheritance. He has treated this house, and us like a commodity to be exploited for his own gain. I hope any part of this will help you see through his misleading "advice", half truths and outright fabrications.
Randyhickenbottom
Review for Member: Ken Crotts
Zillow
Review Ken made our house sale effortless! We cant be more happy with the quick sale and processing of the transaction. Ken and his entire team made us feel comfortable and reassuring at all times during the sale of our house! We thank Ken Crotts reality group! You all are awesome!
Wjmay001
Review for Member: Ken Crotts
Zillow
Review Ken and Marie helped me sell my house from across the country with ease. They kept me updated and got me the best price. I would recommend them to all
Mike
Review for Member: Ken Crotts
Zillow
Review Ken and Marie are true professionals. My family and I are extremely pleased with Ken and Maries professionalism and assistance in the selling of our home. This was a out of state sale for us and Ken and Marie went above and beyond to make the selling process very easy and stress free for us, while keeping us informed every step of the way. I would highly recommend his services to anyone looking to sell or purchase a home. Respectfully, The Aubrey Family
Mikejaubrey
Review for Member: Ken Crotts
Zillow
Review Ken and Marie are true professionals. My family and I are extremely pleased with Ken and Maries professionalism and assistance in the selling of our home. This was a out of state sale for us and Ken and Marie went above and beyond to make the selling process very easy and stress free for us, while keeping us informed every step of the way. I would highly recommend his services to anyone looking to sell or purchase a home. Respectfully, The Aubrey Family
Anne I.
Review for Member: Ken Crotts
Zillow
Review Ken and Marie were great!! They always answered all of my questions and helped to resolve a couple of small issues in a very pleasant manner. I highly recommend them.
Jane A.
Review for Member: Ken Crotts
Zillow
Review Great team, sold my home in two weeks! Walked with us though the process! Listing our second home with them also! Very responsive to any questions! I would recommend to anyone buying or selling a home!
Angelinachristian3
Review for Member: Ken Crotts
Zillow
Review Ken Crotts & Company were professional and honest when listing my house. Not huge listing fees and the photographer did a fantastic job. There was multiple phone calls between myself the buyers agent and the title companies and they were handled quickly and professionally. I would recommend and use his company again. I would recommend instructions on their online realtor listing app as it was a little confusing when scheduling views. Bottom line my house sold fast and at asking price couldn't ask for better.
Ron C.
Review for Member: Ken Crotts
Zillow
Review Terrible experience. Ken was amazing at the pitch to get he house listed. I chose him from about 40 brokers that called about wanting the listing. Really good pitch about strategic marketing, about how the previous broker didn't know how to sell the house, etc, etc. Listed for 6 months. I think I talked to Ken on the phone maybe TWO times after the getting the listing. Very few open houses and I had to always ask about getting them scheduled. 3 price reductions and no real consultation about anything. Outside flyers always ran out and I had to ask to get them restocked. After I found out a broker came to show the house, I had to go and open blinds and wipe the floors and get the house "in-shape" after a broker complained about how dark the house was - the blinds were all closed! Also, he was originally affiliated with John L Scott when he sold me on his services and thought that network would be great. A few weeks later he went out on his own and had me convert - he never warned me that would be happening when it was obviously in progress. That's highly deceptive and quite unprofessional. Look, I know selling houses is hard and I don't blame Ken for not selling my house, but I don't think the sales pitch that was made to me was what was delivered. Very little effort to to sell my house was made compared to what he told me in our first meeting. Also, I always felt like I had to poke them to get updates, nothing was proactive, always reactive. Not a quality you want in a realtor. Oh well, lesson learned.
JeffRogers8
Review for Member: Ken Crotts
Zillow
Review Ken and his team did an outstanding job on a very challenging transaction for us. Their expertise and professionalism was apparent any time a new issue arose. We really appreciated the fact that someone was always available to take our call and if they did not have an immediate answer they were going to get it.
Jeff R.
Review for Member: Ken Crotts
Zillow
Review Ken and his team did an outstanding job on a very challenging transaction for us. Their expertise and professionalism was apparent any time a new issue arose. We really appreciated the fact that someone was always available to take our call and if they did not have an immediate answer they were going to get it.
Kristinakeenan16
Review for Member: Ken Crotts
Zillow
Review We had a great experience selling with the Ken Crotts Company. We had an awful selling experience with another realtor prior to listing with Ken. We'd had our home up for 4 months with our previous agent, had 4 sales all fall through for various realtor oversights or buyer issues. We took our home off the market and decided to wait.We were pretty much hopeless, when we actually got a cold call from one of Ken's agents. We ignored it for a few weeks before getting another one. We checked his reviews and they spoke for him! We took a huge chance by listing our home again. Two days later we had multiple offers, ALL for over asking. We never even had to do an open house. It's now 37 days later and our home just closed with no issues or delays. We were completely hopeless before and now we are so grateful that Ken and his team reached out. I would love to offer special kudos to Marie, the transaction coordinator, who is very on top of it and responsive.
Kristina K.
Review for Member: Ken Crotts
Zillow
Review We had a great experience selling with the Ken Crotts Company. We had an awful selling experience with another realtor prior to listing with Ken. We'd had our home up for 4 months with our previous agent, had 4 sales all fall through for various realtor oversights or buyer issues. We took our home off the market and decided to wait.We were pretty much hopeless, when we actually got a cold call from one of Ken's agents. We ignored it for a few weeks before getting another one. We checked his reviews and they spoke for him! We took a huge chance by listing our home again. Two days later we had multiple offers, ALL for over asking. We never even had to do an open house. It's now 37 days later and our home just closed with no issues or delays. We were completely hopeless before and now we are so grateful that Ken and his team reached out. I would love to offer special kudos to Marie, the transaction coordinator, who is very on top of it and responsive.
Zuser20150908152253794
Review for Member: Ken Crotts
Zillow
Review The worst home selling experience ever! Ken Crotts was rude, a bully and very unresponsive. He was great when he got the listing and rarely available afterwards. His buyers agent and executive secretary were polite. They were the primary contacts throughout our 2 month listing. During our last open house, Ken's in-experienced buyer's agent allowed an unidentified man to wonder around upstairs unattended with no agent. When I returned home, I found missing jewelry (that was hidden in my closet (including my husbands wedding ring) and other sentimental pieces. I heard a lot of "we're so sorry this happened to you", but in the end they would not accept liability for our loss. They told us to claim it on our insurance. Save yourself a lot of grief and do not hire this firm! Ken is more interested in doing conferences and blowing a lot of hot air then selling your home.
Mkbruce2
Review for Member: Ken Crotts
Zillow
Review The Ken Crotts Team is full of professionals who bring knowledge of the industry to every client. Through all of the transactions that my Team has worked with them on it seems like they have seen every scenario. The knowledge that they bring to their clients through every transaction is extremely valuable. I would recommend Christie Nelson and Ken Crotts for your Real Estate Needs.
Chuck W.
Review for Member: Ken Crotts
Zillow
Review Beware. Ken was great on our first meeting, but failed miserably on every other interaction. The only good thing I can say about him is that the photographer he hired was amazing and did a great job photographing my house. Negatives: *He did not communicate with me nearly often enough or let me know what was going on after viewings. I called him at 4pm on the day my listing went in the MLS and he did not call me back until the next day. Really? He couldn't swing a 5 minute phone call?*He asked his assistant who had never been to my house to write the marketing description. (I ended up writing it.)*He asked me what price I thought we should list the house at - and we looked at comps on his phone - he was not prepared or knowledgeable. That's his job! He wanted to start the listing in the high 500s and I said let's start in the 620 range. We ended up selling at 610 less than 2 weeks on the market. *Agents texted ME to set up the viewings. Not at all impressed. I would not recommend him. He got 3.5% of the sale - which was over $21,000 and I don't feel he earned it at all. I got an email from one of his workers thanking me when the deal was done - not a handwritten card or thank you gift. from him. I was very disappointed.
Kathy V.
Review for Member: Ken Crotts
Zillow
Review Ken Crotts and team did a great job on selling our house in Maple Valley. He got us top dollar after a bidding war and negotiated no inspection for us. He made this transaction go quite smoothly.
CellyGillum
Review for Member: Ken Crotts
Zillow
Review I has already had my house on the market through another Realtor and after a month, and 2 offers falling through, I had pulled the house off the market and decided to make it a rental. Ken contacted me and I was very reluctant to go through all the hassle again but he assured me that he would sell the house quickly. The house went back on the market and within a week was in contract and closed with no issues within a month.
Ms. E.
Review for Member: Ken Crotts
Zillow
Review We were so happy to have such a knowledgable realtor that was working for us! Both Ken and Marie are professional and were so helpful. If you want someone who really cares about YOUR transaction, choose this team!
ROBERT W.
Review for Member: Ken Crotts
Zillow
Review When my wife was transferred to a different state selling our WA house via a short sale was not considered as a possibility and we accepted the finality of foreclosure. When Ken called and suggested that a short sale would work for us we weren't optimistic. Six months of hand-holding and form filling later we closed without a hitch even though we were in So Cal.They have been professional, answer emails a.s.a.p. and represented our interests throughout the process. R & T Wallach
Gborland
Review for Member: Ken Crotts
Zillow
Review Ken and Marie were very helpful in selling my house. I know it was a challenge because of it being a short sale and having to deal with all the intricacies and processes with not only the buyers situation but also the bank involved. I was informed throughout the process and any complications that arose were handled in a very timely, professional and respectful manner.I have great respect for Ken and his team and will recommend him to anyone for any real estate transaction.
Tespalding
Review for Member: Ken Crotts
Zillow
Review Ken and his team were fantastic throughout the entire process. From offer date to close and move out was only 27 days, so coordination of everything was critical. This was my 10th home sale, Ken and his team exceeded our expectations throughout the entire process, I definately would use them again.
BobHall0
Review for Member: Ken Crotts
Zillow
Review I was VERY pleased with Kens team, i was kept a breast of every step in the process. I didn't think i could sell my home after buying it at the peak of the market in 2007 but even with the down turn Ken was confident i could. Kens team has the best system for attracting buyers i have ever seen, if you want a truly great experience go with Ken Crotts and Co.
Larryandnancydouglas
Review for Member: Ken Crotts
Zillow
Review I can't say enough about this team! No matter what went wrong, they remained positive and focused and helped me navigate the process with compassion and professionalism. I would not hesitate to recommend Ken Crotts & Company for either side of a real estate transaction.
Nancygarrett6474
Review for Member: Ken Crotts
Zillow
Review I am very pleased with how smoothly the entire selling process of my home was. They put together a very nice photo gallery and kept me informed every step of the way ! Their advertising brought an amazing amount to interested parties to my door, and offers/negotiations were handled very timely and professionally. I highly recommend Ken Crotts to anyone needing a realty professional.Nancy G.
User491278
Review for Member: Ken Crotts
Zillow
Review I was very happy with how Ken helped me initially to prep my home for sale. He and his team did a great job of giving my family recommendations on small details to address with the house that would make it more appealing to potential buyers. Because of his market knowledge and attention, we were able to get our house under contract within about a month, and had a standing backup offer as well. I had no expectations that my house would sell for a profit in the slow season, having only purchased the home one year prior (purchased with the help of Ken Crotts & Company as well), but Ken was able to help make that happen. I was very impressed with the team's patience; first in working with the fact that we had a dog at the house that made it difficult for short-notice showings, and then in working with us as we moved cross-country shortly after listing the home. He definitely went the extra distance in guiding us through the process, providing necessary information to help everything move smoothly, putting in a little extra leg work in our absence, and explaining his thoughts on various issues (list price, etc), without me ever feeling like he wasn't listening to my own thoughts on these matters. Kudos to Ken for working with us as a team! I definitely recommend Ken, Marie, and everyone else there for when you need to purchase or sell your home.
Pattyalcorn
Review for Member: Ken Crotts
Zillow
Review Ken and his team provided a streamlined process to selling our home. We felt part of the team and not just a number. They kept in constant contact and on top of all the details during the process from start to finish. We started the sale of our home doing it ourselves but realized it would be in our best intetest to list our home with an agent. We were lucky to meet Ken and trust him and his team to take charge in selling our home. They were professional, efficient and delivered what they promised ...a quick sale for the best possible price. Thanks Ken Crotts team.
Skoos1159
Review for Member: Ken Crotts
Zillow
Review We hired Ken after letting our previous broker go, our house sat on the market for almost three months with little traffic generated. After hiring Ken we received a call from him a day and a half later and Ken advised us he had two offers. We went with the first offer and our house closed a month later. We attribute this too the great pictures and marketing provided by Ken and his team! Would not hesitate to recommend Ken and team to any of our friends and will definitely use their services again if we are ever looking to buy or sell a house!
Dmarlow37
Review for Member: Ken Crotts
Zillow
Review We were very impressed with the level of service provided by Ken Crotts & Company. Ken, Marie and Jenna were a pleasure to work with from start to finish. Throughout the listing, sale, and closing process of our rental property, Ken was great in helping determine the best strategy for getting us a top price offer, selling QUICKLY- and without a lot of tedious and costly work to the property. He and the team were very responsive in every aspect of the real estate transaction. They were knowledgeable, thorough and were great communicating with us every step of the way. Ken's experience in the Real Estate industry really shined- He and his team were honest, kind and fair- and those characteristics earn 5 stars from me. I will recommend Ken Crotts & Company to anyone I know that needs help in Real Estate. I will also use him again when I sell my next rental property!
Gary C.
Review for Member: Ken Crotts
Zillow
Review Great agent. Very knowledgeable and personable. He goes the extra mile to ensure that your concerns are addressed and questions are answered while navigating the home-buying experience. I would highly-recommend him to anyone.
Chelcey M.
Review for Member: Ken Crotts
Zillow
Review Ken and his crew are phenomenal in what they do. This is yet the best real estate broker I have met. If you want superb job done to a 100% satisfaction, be rest assured Ken Crotts and his team can handle all the buying and selling challenges you may be experiencing. Give them a try and you won't be disappointed
Bev
Review for Member: Ken Crotts
Zillow
Review Ken and his crew are phenomenal in what they do. This is yet the best real estate broker I have met. If you want superb job done to a 100% satisfaction, be rest assured Ken Crotts and his team can handle all the buying and selling challenges you may be experiencing. Give them a try and you won't be disappointed
Changabang
Review for Member: Ken Crotts
Zillow
Review Just sold two homes in Issaquah with the help of Ken Crotts and team.One transaction was complicated with buyer funding and a lot line in the wrong place. Ken had all the answers and was able to negotiate both issues with the ease and experience of a professional.
Orderingstuff7
Review for Member: Ken Crotts
Zillow
Review I am so thankful to have found Ken and his company to market our property. Working with him, Marie, and Jenna was a very positive experience on a sale of family property. It was an emotional sale and they did everything to make it easy for me. We have four long term renters and they were so very impressed with the high regard they gave them and the consideration for them when the units needed showing. One very elderly and sharp renter told me after the sale that she would recommend them to anyone and I picked a good one!I was impressed with the efficiency and quickness of Ken's action after our initial meeting and his keeping me informed. Ken is in Kent, the property was in a city south of Kent, and I am in Olympia. I never had to leave my home which is amazing, even to sign the final papers. And I never expected to sell the property so quickly!
Jbosstn
Review for Member: Ken Crotts
Zillow
Review My experience with Ken and his 'team' is not as positive as the rest of his reviews. First of all I believe Ken truly thinks he found the buyer of our home, he did not, buyer was found from a listing I posted on Zillow prior to signing up with Ken. Ken or a member of his team, was a no show no call for a appointment to take photos of my home for the MLS listing. Left me hanging around waiting until I called him, then rescheduled for another day. Buyer repeatable called me personally to say that Ken was non responsive to requests from buyers agent. Have no proof this actually happened, just reporting what I experienced. Never had the 'SOLD' sign hung on our John L. Scott for sale sign, even though our closing took 4 months, per our request. One positive note was that Ken listed the home at $30k more than I had it listed for on Zillow, I changed my price on Zillow after Ken suggested it, and we received that price. So I suppose that in itself offset the 6% fee. If you enjoy listening to people tell you how great they and the people that work for them are, then Ken is your guy. Personally he gives me the feeling of working with a used car salesman. Very talkative, in a way that takes your focus off the subject at hand, selling my house. I had no problems with any of the members of his 'team', they were very helpful and responsive to any of my requests.
Elisha M.
Review for Member: Ken Crotts
Zillow
Review We met ken Crotts as the listing agent for the log home we were purchasing, he made him self available to show us the property and land when our buying agent was out of town and walked us through the details of purchasing a unique property. When we decided to sell our log home this summer, Ken Crotts & co was our first choice as our selling agent! Unique properties take finesse and knowledge and Ken delivered! Marie was timely with her updates, a pleasure to work with and gave us the confidence we were in great hands. Our home sold on the exact day we wanted it to at a price that reflected the hard work we put into it. We highly recommend Ken and Marie to anyone who wants a smooth process, professionalism, results and a dedicated team!
Davidbailey7
Review for Member: Ken Crotts
Zillow
Review Ken and Len have been working diligently to help us with a very complicated off-market purchase over the last 4 months. As of today, we close on our beautiful new lake front home. Their knowledge and expertise is second to none on how to get these things done. We used Ken to sell our current place which sold in 1 day and Len to help with the purchasing of our new place. I really like this approach. I can't speak more highly of Len Brandt and how he handled a very difficult agent during the process of buying our new place. He has more patience than I and was always there to answer even our silliest of questions. Marie at Ken's office was an absolute rock star in keeping us informed on all the minutia through the entire process. If you need an experienced team - then look no further. These are the guys.
Jroder1
Review for Member: Ken Crotts
Zillow
Review Ken listed our home and provided great support all through the sales process. We sold our home in less than 3 weeks for a fair offer. His team was always there for us. Their help and expertise was essenital in getting us through all the inspections.We highly recommend them and plan to use them again in future.
User5109540
Review for Member: Ken Crotts
Zillow
Review Ken came to our distressed property and gave us advice as to what to do to get it ready to sell and what was not needed as well. We didn't waste our time or money doing more than the buyer would appreciate. The house actually sold on the 2nd day of listing, the buyer had a few hurdles to jump, but that wasn't Ken's fault. Negotiations went very quickly and we got exactly what we needed to make the sale worth it. Marie was constantly "on it" during the closing process, making sure no time was being wasted with regards to seller's financing and title processing. Jenna was also always helpful to get information quickly and provide status when needed. We will always recommend Ken Crotts & Co. to our friends and family looking to buy or sell their home.
K C.
Review for Member: Ken Crotts
Zillow
Review KEN CROTTS AND COMPANY ARE VERY KNOWLEGABLE OF THE REAL ESTATE LISTING AND DID EVERYTHING IN REASONABLE TIME THEY ANWSERED ALL MY QUESTIONS AND WERE THERE TO HELP EVERY STEP OF THE WAY. THANK YOU KEN CROTTS AND CREW. KEN STUART
Cindyj56
Review for Member: Ken Crotts
Zillow
Review Not only wa sKen of great help and strong advocate on our behalf, his support, particularly Marie was extremely helpful and we received compliments from the title complany about how wonderful she was to work with. They noted we were lucky to have have her looking out for us throughout the process. Could not thank Ken Crotts and Team enough for the smooth process we experienced!!
R A.
Review for Member: Ken Crotts
Zillow
Review We were very happy with the service from Ken Crotts and Co. they were always available to answer any questions we had. It was a pleasure to work with them in selling our home & would recommend them to anyone.
T A.
Review for Member: Ken Crotts
Zillow
Review We were very pleased with the services of Ken Crotts & Co. Everything went so smoothly from the first meeting to list our home. We were always able to get our questions answered promptly . They made selling our home a pleasant experience from start to finish. We would recommend them to any of our friends.
Pauladdis67
Review for Member: Ken Crotts
Zillow
Review Ken & Co were professional, knowledgeable & supportive from day one. Our condo sold for the listing price very quickly. I would recommend them to anyone.
Heather N.
Review for Member: Ken Crotts
Zillow
Review We were short selling our home and used Ken upon recommendation from friends who had used him for a short sale in the past. We were so nervous about the process and he and his team walked us through everything and made sure we always knew what to expect and were kept apprised of every update. We would without a doubt recommend and use Ken and his team again in a heartbeat.
Audie B.
Review for Member: Ken Crotts
Zillow
Review It was easy to see the difference that Ken brought to the table, both with his behind the scenes and the obvious upfront differenses. I would recommend Ken Crotts to anyone needing or wanting the differences you get when you have the skill and experience that only comes with many years of top level performance.
Rowena S.
Review for Member: Ken Crotts
Zillow
Review Ken and his team has been very helpful throughout the short sale of our home. What would of been a stressful situation became an easier time with their expertise in Short Sales. I have sent lots of emails and they have been quick in responding back. With a process like this they have always been prompt. My wife and I are very thankful for all that Ken and his team has done and we highly recommend them to those who needs to short sale their home or just a regular home sale. Thank you for all your help.
Barb
Review for Member: Ken Crotts
Zillow
Review Ken Crotts and Co did an excellent job pricing and selling my home in just 8 days with multiple offers! Marie provided outstanding customer service and they both kept me informed throughout the entire sell process . I would highly recommend! Thanks Ken and Marie!
Zuser20140626112525243
Review for Member: Ken Crotts
Zillow
Review Ken Crotts and Co were great to work with. They kept me update every step of the way. They helped me through the parts of selling a house that I did not understand. I have moved out of Washington State while I was selling my house and they made the process of being thousands of miles away easy and convenient.
KWarfel
Review for Member: Ken Crotts
Zillow
Review Ken and his team very helpful selling our house in Kent, Wa. 98042. They kept us informed on activity and potential offers, as well as managed the contract and closing. I would recommend Ken Crotts to anyone looking sell a house.
