Rainmaker Real Estate

We hired Alex and his team for the sale of our Bay Area home and it was one of the best decisions we made. Alex and his team made the entire process extremely easy even though we were remote and got us the best price for our house. He and his team were extremely diligent and knowledgable about the market and what we needed to do for the sale. Alex showed true professionalism, honesty and integrity throughout the process and I would highly recommend him to anyone that is looking for a realtor. We would not hesitate to work with Alex again in the future.

We bought our home with Yao and very happier with the experience. She made the whole process so much easier than we expected. She pays attention to details we never would have noticed and pointed out things in houses that could have been problems later. She always got back to us quickly when we had questions or wanted to see a property. The whole buying process went smoothly, Yao knew exactly what needed to happen and when. She handled all the complicated stuff and kept us informed every step of the way.

In my many years of experience in this real estate industry, Ive never encountered a buyer (or any authorized representative) who is required to pick up the key in the Listing Agents office, especially when the office is not local. Nor this aEURoespecial requirementaEUR? is communicated ahead of time so some accommodation can be arranged. We got this aEURoerequirementaEUR? right before the closing of escrow, surprisingly! And it was stated like aEURoethis is our policy and our work hour is 9 to 5aEUR?. Does this sound like a government office? I understood that this is an out-of-town transaction for the listing team. It will be easier for THEM. I requested different options, such as delivering the keys to the property, the escrow office, or somewhere close to the property. They just ignored and insisted that its their policy and they need to strictly follow it (Did they disclose this to the property owner when they tried to get the business?). I sent a couple of texts, and emails to Alex (Lead and Listing Agent from Rain Maker Real Estate) to raise the issue but I was completely ignored either. It was a horrible experience. This causes a 1-day delay in keys delivery to the new owner, after the Close of Escrow. Deals will pass, but the experience will last, especially if its a bad experience. It goes beyond the transaction. What I saw here is, is a bit of entitlement, cut corners, or lack of professionalism, if nothing else. I had been expecting a bit more from this team. To customers, make sure to ask if they have other aEURoepoliciesaEUR? that are only in their favor. It is better to know it early than later. LOL

Chandler was incredible to work with as a first time home buyer. He went the extra mile by making sure we understood everything associated with the home buying experience and was very flexible with our erratic schedules. We'd highly recommend him and the Rainmaker Real Estate team.

Chandler was an excellent agent that helped us purchase a dream home in San Mateo. He is attentive, and does a great job customizing his approach according to the desires of his clients. As we worked with Chandler, he got more and more familiar with our wants, even if we didn't communicate them explicitly. For example, we always talked about wanting a garden space, but Chandler was able to identify that we actually wanted the ability to walk around and be with nature. This led us to better evaluating potential homes. The combination of Chandler's friendly personality and his ability to evaluate the market simplified the buying process tremendously. I would recommend any potential buyers in the bay area to go with Chandler, as you won't find a nicer and more shrewd agent than him!