Intero Saratoga

730 E Evelyn Ave, Apt #327 #
san jose, CA95129

Reviews:

Ranju Phelan

Intero Saratoga

June 11, 2021

ZillowVERIFIED

I admit our transaction had many obstacles but I felt the obligation to write this review for future clients. She has so many good reviews, but keep in mind that she demands it in the middle of the transaction, and you don't want to upset her since you need your agent's help along the entire process. I originally gave her an excellent review when she demanded it after my offer was accepted. But this is my genuine review: In short, we bought a house infested with fleas and with its basement covered with cat feces. Also, she missed the fact that the house we bought was in foreclosure after tendering our offer. (we found that out by googling) Eventually we were reimbursed from the seller in the amount of $2,850 for cleaning the basement but I myself as a lawyer negotiated most of it with the seller's agent without Ranju's help. The seller used our basement as a cat restroom during the free rent back period after the closing and the basement was covered with cat feces and urine making our entire house stink. Instead of helping us getting that cost reimbursed, Ranju was very uncooperative and tried to dissuade us from pursuing the fund. She never visited our house to see the issue but accused me of lying. (I took the video of flea infestation and sent it to Ranju... I guess that was not enough) The house was heavily infested with fleas that we incurred flea pest control expenses ($300) from Orkin and the seller actually left flea bombs she used a day before her move out. Despite all this, I decided not to pursue that fund because Ranju was unwilling to help us with that issue. Without paying a visit to see the severity of the infestation, Ranju said it would easily go away with termite fumigation and it was unreasonable for us to pursue that expense. I did not want to further negotiate against the seller about this expense when my own agent was uncooperative. And I NEVER asked for the entire $5K escrow funds from the seller. There were multiple occasions where she got unprofessionally emotional and snapped at me. She comes off as a real sweet person but her attitude will change as soon as your transaction is closed. Throughout the entire process, she blamed every issue on the seller's agent for being greedy and deceitful. When I asked Ranju for her help, she instead sent the seller agent to my house to directly resolve the issue. He was in fact so helpful and when he saw all the flea bite marks on our family and my dog, he tried his best to resolve the issue between me and the seller. When we finally came up with a resolution without Ranju's involvement (because Ranju never believed me and wanted to be involved ), Ranju accused him of ethical violation for directly speaking with me...For future buyers, if everything goes smoothly, she might be helpful, but if there is any hiccup along the way, she was a nightmare to us. She almost blackmailed me saying I should "appreciate her perseverance in getting the deal done for us despite of all the difficult situation." I am quoting her text. I thought closing the deal despite of all the difficult situation is her job...? But I guess not. Well, it is up to the readers to decide. Now I truly regret not listening to the one bad review below. It takes a lot more anger and energy to write a bad review than it takes to give a good review.

- Ippnhee89

Ranju Phelan

Intero Saratoga

January 20, 2021

ZillowVERIFIED

My home buying experience with Ranju was truly memorable. If I am to describe it in one sentence - "Ranju took great care of me during the home buying process". Working with Ranju was like having a trusted family friend be your real estate agent.I decided to buy my first home and we acted fast. Ranju was quick to setup appointments, gather information and made sure my every concern was well taken care of (and since it was my first time home buying, I had tonnes and tonnes of questions). Believe it or not, I got my home within 5 days from when I made up my mind to buy one. This was all thanks to Ranju's quick pace.She is extremely knowledgeable about the Bay area neighborhoods and provided awesome guidance making sure I select the best neighborhood that meets my needs. It's remarkable to note how responsive she is. She always responded to all my concerns almost instantly. There was not a single task or minor detail where I had to remind her of its completion, she took care of all my requests. She went out of her way several times as well to make sure I have smooth transition into my new home. I purchased furniture from the stagers and Ranju ensured I got a good deal on it. I am definitely going to recommend Ranju to all my acquaintances. I am so glad to have shared my first home buying experience with her and am grateful for everything she did.

- Desaiviraj91

Ranju Phelan

Intero Saratoga

March 17, 2020

ZillowVERIFIED

- Soundarpsg92

Ranju Phelan

Intero Saratoga

November 7, 2020

ZillowVERIFIED

We liked working with Ranju to buy our first dream home. Being the first-time buyer, we had a lot of questions related to the location, property type, construction type, etc., and we are glad that Ranju was always there to help us through this whole process. We liked her honest opinions about the houses we visited, her research to find the right price points and her availability to show us the houses, submitting the offers, and working with the seller agents. In our specific case, the sellers had damaged our backyard, just a day before our move-in date. Ranju then helped us negotiate the terms with the seller to get it fixed immediately, and she even went beyond to find a contractor that could fix it for us. We appreciate her knowledge and time into this, and we see this more than a transaction, it's like a relationship.

- Suneet

Ranju Phelan

Intero Saratoga

January 4, 2019

ZillowVERIFIED

- Theairforcebabe

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