Eric Hague

Like other locations we've been to, this location offers no privacy inside, 2 agents sit side by side in the middle of a too large spartan lobby. Other patrons stand around listening to every conversation waiting their turn. Looks as though they have too little staff for such a large space. An office looked unused and unoccupied. Agent was knowledgeable and explained situation that had brought us in that day. Doesn't look, feel or operate like a typical bank. Perhaps that's on purpose to distinguish its credit union persona from other financial institutions.

I tried to deposit a check via my mobile app, but it was over the limit, so I brought it to Workers after checking off the mobile deposit box on the check. I wasn't sure if Workers would help me deposit it, but I figured I would try. Turns out, they made the situation worse. The lady stamped my check before realizing that she would not be able to deposit my check due to a hold on my account. THEN she drew an X through the stamp! It was all very unprofessional. Then, I removed the hold on my account and brought the check back to Workers, thinking that they would help me since they were the ones who wrote on my check. The lady behind the desk tried to tell me it wouldn't be able to be deposited because of the box I checked, not because of the stamp with the X through it. LOL. So your bank ruined my check AND you won't help me deposit it AND you're trying to gaslight me about it. Nice try. Do with this information what you will, but I will never use this bank again due to the lack of competence I experienced.

Stephanie N., the branch manager, is super pleasant to talk to and work with. She is very knowledgeable and makes great suggestions on loan and insurance options. I really enjoyed my visit to westford branch and hopefully will do a big business with WCU in near future.

Yet another disappointing experience with Workers Credit Union… I was able to do what I needed to, but the ATM was absolutely disgusting. Looks like it hasn’t been cleaned in many months. I would not be surprised if this bank is the next bank to get acquired…

Horrible member service. Recently tried to contact WCU about an issue on my account, called in to the published phone number and sat on hold for 15 min. When I was finally assisted, I was greeted by a pleasant lady who told me she was unable to assist me or reference my account and that I would be called the next day instead by an account specialist. When asked if there was someone whom I could talk to today, she referred me to call my local branch. When asked if she could transfer and I was informed that she could not transfer outside of her dept. Upon calling the local branch I was automatically routed back to the call center and put on hold for another 15 min. After being escalated to a supervisor again I was told I couldn't be assisted, nor transferred nor helped in anyway. Again I was referred to talk to the local branch. The whole time I was on the phone I was reminded me of the horrible circular customer service we have come to expect from corporate cable companies. I expected better from my local credit union and will definitely be closing my membership after 5 years as a loyal member.