Rabia Alizai

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ZillowVERIFIED

We first worked with Rabia to buy a condo in Sunnyvale, and later again to sell it. What started as a professional relationship quickly became a genuine friendship. Though shes well-known in Sunnyvale, we took her far beyond her usual territoryaEUR"touring homes across the Peninsula, South Bay, and East Bay during peak COVID. We were exploring very different options and had a long list of must-haves, but Rabia was always patient, thoughtful, and supportive. She has a huge network, and no matter where we looked, she knew someone who could offer helpful insights. Since we were also considering renovation projects, she helped us estimate all-in costs and plan within budget. When it came time to sell, her team handled everythingaEUR"touch-ups, staging, and strategyaEUR"and helped us sell above comps in our community. The whole process was smooth and stress-free. Were incredibly grateful to Rabia for helping us find our forever home. We wouldnt work with anyone else and recommend her wholeheartedly.

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ZillowVERIFIED

Vivian is the best realtor we could have asked for! We've had the pleasure of working with her on three separate occasions now, purchasing two homes and selling one, and every single experience has been absolutely seamless and positive, thanks to her expertise and dedication. Vivian has a remarkable way of making the entire process feel smooth and manageable. She is extremely helpful, anticipating needs we didn't even know we had and always going the extra mile. When we were selling our home, Vivian took charge of coordinating everything (from minor fixes, to painting, to staging, etc.), which made the process so much less stressful for us. Her communication is top-notch. She kept us informed every step of the way, was always quick to respond to our questions (no matter how frequent), and made herself incredibly available, working around our busy schedules. We always felt like a priority. Vivian truly listened to us and understood what we were looking for. We couldn't be happier with the homes she helped us find, and the sale of our previous home exceeded our expectations, both in terms of the process and the outcome. If you're looking for a realtor who is knowledgeable, proactive, communicative, and genuinely cares about her clients' success and happiness, look no further than Vivian. We wholeheartedly recommend her and wouldn't hesitate to work with her again!

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ZillowVERIFIED

Zero star! Do not reach out to Rabia to sell your house, you would miss the good market timing and lose $$$$! Our house went to the market when the stock price was still at record high, and similar properties with reasonable listing price went into contract with only one-week open house and were sold at the good price. The properties in our community were usually sold with one or two-week open house, however, Rabia made a lot of mistakes leading to pretty low traffic and no offers when the market was still hot. We missed the good timing to sell the house when hiring Rabia as the listing agent and lost a lot of money! 1. Lack of Basic Communication: owner review is the standard process that every listing agent needs to go through with you before the property is put on the market. However, even when I literally asked Rabia to do so, there was no owner review process. No discussion regarding the listing price, descriptions, or photos before the property was put on the market. She set the listing price pretty high, causing the views and showing data pretty bad. Additionally, I was not informed before changes were made to the open house schedule. A potential buyer was trying to make an offer, however, Rabia could not adapt to the situation, she just literally followed her Wednesday schedule and set up the open house on Wednesday when someone wanted to make an offer at that time!!! 2. Mismatched Expectations: The back-and-forth discussions on the next steps resulted in delays, including a late offer review date, which may have led to missed opportunities for potential offers. 3. Incomplete or Incorrect Information: When the property was initially listed, key details such as HOA coverage (e.g., water), one attached and one detached garage were missing, requiring later updates. Additionally, the incorrect monthly HOA on the flyer created confusion among buyers. The APN number is incorrect in the listing agreement. 4. Lack of training to her assistants: It is supposed to be Rabia to educate her assistants. However, I feel I am doing her job! In the second week open house, her assistant still does not know the HOA covers earthquake insurance while this information has been communicated to Rabia. But Rabia does not communicate to her assistant. The second assistant does not even know the basic facts you can just simply find in the Redfin. I would say since Rabia has a large pool of listing properties, there must be some properties sold well. She advertised a lot for those properties, which has more to do with the good market timing and the property itself. But when I actually work with her, I could not believe I am working with a top agent. A lot of basic mistakes and miscommunication. I would never recommend her to anyone buying or selling houses!

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ZillowVERIFIED

We are so glad we asked Vivian to be our Realtor. Her advice on the remodel at the time of sale, the scheduling of the Listing, and her precise advice on negotiations with the buyer, all of which she has a lot of experience in, made things go smoothly. Even when we had to make difficult choices, she always showed us the best options and made what would normally be a very stressful process a lot easier. I would definitely refer Vivian to others!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

As first-time homebuyers, we couldnt have asked for a better agent. Vivian was patient, guiding us through every detail and supporting us at every step of the process. She always responded quickly to our questions, had good knowledge of the market, and never pressured us into making decisions. Her communication was clear and easy, making the entire experience smooth and stress-free. We truly appreciate her help and would highly recommend her to anyone looking for a great real estate agent.