Note: Reviews may include other agents on their team
What clients say about this agent....
Bailey L.
Review for Member: Phyllis Johnson
ZillowVERIFIEDPhyllis and Casey did an outstanding job selling our beautiful home. It was an honor to work with them both. They were thorough and professional. They answered every question we had in a timely manner. It was an honor to work with both of them. My husband and I strongly recommend them for purchasing or selling a home.
Patty S.
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis & Casey were exceptional in representing my Seller Real Estate needs. They went beyond the call of duty to bring buyers to the stage & were efficient & responsive during the negotiation process. They ensured that I received top dollar for my marketed property .I would recommend this team as the highest rated in the Smith Mountain Lake market.
Mike K.
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis spent a lot of time finding the perfect home for me; she stayed with me through the entire process, helping at every step of the way. I highly recommend Phyllis, she truly wants the best for her clients!
Kerie Beth S.
Review for Member: Phyllis Johnson
ZillowVERIFIED We were extremely pleased with the service provided by Phyllis and Casey. From start to finish, we felt confident we were in good hands. Phyllis consistently stepped in whenever we couldnt be on-site, and we were especially impressed by their in-depth knowledge of the process- particularly when it came to navigating permits. We would wholeheartedly recommend these ladies any day!
Abbatello
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis is exceptional. She has both broad and in-depth knowledge of Smith Mountain Lake real estate. This is the second time we have worked with Phyllis and have been beyond pleased both times. We were looking for a lot to build a home and inventory was especially low. Phyllis was able to hook us up with a seller that had not even listed their property. She knew the size, location and direction of a lot we would like to purchase. She made it happen. All of the knowledge she has of the lake is truly exceptional.
Whitetail6
Review for Member: Phyllis Johnson
ZillowVERIFIED What an wonderful experience working with Phyllis and her team. Its been about 2 years since we started seriously looking for property at SML. We have finally achieved our goal. Phyllis worked very hard to find properties that met our requirements and worked tirelessly to make sure everything was taken care of all the way thru closing and afterwards. With her experience and knowledge of the area and local contractors/vendors the process was trouble free and a pleasure.We highly recommend her and will definitely call upon Phyllis and her team in the future. You just cant go wrong them.
Cathy M.
Review for Member: Phyllis Johnson
ZillowVERIFIED Above and Beyond!! I am honestly not someone who posts on social media, BUT....... I simply had to sit down and write a review for Phyllis Johnson of Re/Max. My husband and I were looking to buy lakefront property for about a year, and since we live 4 hours from the lake, it was not an easy task. During that time we had the opportunity to work with two or three other real estate agents. To be honest, we almost gave up on our dream because living 4 hours away made everything seem so confusing and convoluted. Other real estate agents were not listening to what we wanted and were more focused on the quick sale in the competitive market. We did not know where to start with permits and finding builders. We certainly did not want to buy a property, just to find out we could not have a dock or the house we wanted because of permit approval. It just seemed to hard to manage from so far away. Then we met Phyllis! Phyllis was NOT like that at all! Phyllis Johnson was a true Godsend. She is honest, ethical, professional, knowledgeable, patient, extremely accessible, has tons of connections, is funny, kind and also extremely pleasant to work with. Working with Phyllis, in the short span of 8 months, we managed to buy a lot; rescind that contract because the contingency clause for the septic system we wanted was not met; purchased a much more beautiful property; got a permit for a 6 bedroom septic system; got a dock permit; got a dredging permit; got a permit for Rip Rap; and had the two lots we purchased be combined into one large lot. Oh, and found a builder! We did all of that quickly and without confusion. If you know anything about SML and the permit process, you know that is nothing short of miraculous! Phyllis was happy to answer the questions we had about moving forward with our project, even a good 6 plus weeks after our closing! It was truly our pleasure to work with Phyllis. Not only did we find an excellent real-estate agent, but we made a friend as well. My husband and I are so excited about our future at SML. Phyllis truly helped make our dream of building a home on SML come true!!
Mary
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis and Casey are an amazing team! We relocated to SML and they were extremely knowledgeable, helpful and dedicated in finding our perfect home! The process was easy, they helped guide us and negotiated well on our behalf!
Msjen2008
Review for Member: Phyllis Johnson
ZillowVERIFIED We cannot thank Phyllis enough for all of her hard work and dedication. We have worked with Phyllis from selling to buying for many years. She has both years of experience and knowledge of the real estate industry. 10/10 recommend for any of your real estate needs!
Smlcollins
Review for Member: Phyllis Johnson
ZillowVERIFIED When we selected Phyllis Johnson as our representative in our real estate transactions, we got whats called a aEURoetwoforaEUR?. Phyllis and her daughter, Casey, have been completely thorough from our initial inquiry until we signed on the dotted line and beyond. These Franklin County, Virginia natives have guided and stood by us through the sale of our home of 28 years and the search, negotiation and ultimate purchase of a maintenance free villa. Their local knowledge of the process and support options like storage, movers, title company and other contractors made our move stress free. The advice and support we have received have been invaluable.
Lauralauster
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis and her daughter, Casey, are a fantastic team in terms of personality, know-how and determination which my fiance and I greatly appreciated during our home-buying process in the fall of 2019. Despite all the speed bumps that came along they were knowledgeable on what could or couldn't be done to fix those issues (specifically concerning some complications we ran into with how our now property and home is deeded, etc) and were with us every step of the way, even when we had to switch mortgage companies (again, one of the many complications). The long and short for Casey and Phyllis is that these two have the brains and the stones to make sure they can help you navigate every nook and cranny of your home-buying experience. Not that I want to do it all again anytime soon but I hope when that time comes again that I need a great, personable realtor I know who I'm calling on.
Renee P.
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis Johnson is one of those rare people who views her work through a lens of service and care. She saw us through some of the most challenging house sales of our lives as we helped elder members of our family move from their homes into care. She understands the emotionality of these sales and the transitions we were experiencing. I will never forget the patient and loving way Phyliis answered my 90 year old mom's questions. Additionally, Phyllis is saavy, responsive and just plain knows her stuff. She listens deeply and provides information for every question no matter how small. Having served the SML community for so long, Phyllis has a strong network of resources which helped us in a number of ways. And Phyllis and Casey make a great team! Phyllis goes above and beyond and facilitated a number of needs we know she simply did because she thought it would help. I only wish that when the time comes to sell my home in NC, I could work with her. You just can't do better than Phyllis.
Lico L.
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis Johnson is awesome. I am literally in awe of her knowledge, expertise, professionalism, and responsiveness. She handled every detail of our transactions and never forgot to respond or follow up, which I half expected because she was so busy. She went above and beyond countless times, either by making recommendations or offering to perform a task herself. In my experience, she was honest, reliable, affable, and always professional. You wont find a better realtor whether youre buying or selling. PS Thank you, Phyllis, for all your hard work!
Ket302
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis is understanding of all the issues involved in purchasing and selling your home. She is very knowledgeable about the local area and its real estate market. Phyllis will monitor your contract issues and help bring you to an efficient and timely closing.
Persnickityfinck
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis extensive experience, professionalism and courteous demeanor was above and beyond what I expected. She made the entire process of selling my home so smooth and effortless. Her team support her with flawless loyalty and efficiency. You would be crazy to not have this realtor and her crew on your team. 5 stars doesnt even come close!
Klschuck
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis did an excellent job of marketing our home. She is very responsive, professional, patient and knowledgeable of the SML market. Being a native, she knows everyone! Phyllis even sold our sailboat at the last minute when the first buyer stalled and found consignment for our excess furniture. We highly recommend Phyllis!
Josh9395
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis is Amazing in what she does!!! Not only is she extremely experienced, knowledgeable, friendly, generous and quick to respond,She also goes way above and beyond to support you any way she can. My husband and I found her to be exceptional in her field and you can tell she loves what she does. We will continue to highly recommend her to everyone that is interested in buying or selling a home. If you want Awesome- Phyllis is your gal!!
Brad8253
Review for Member: Phyllis Johnson
ZillowVERIFIED Listed and closed within one month! We were out of state and Phyllis stepped in wherever needed to get it done. For example she found and hired the right contractor to complete all repairs identified in the inspection process
Johnwilson46
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis is a great agent! She has in depth knowledge of the market, has a strong buyer base, and pays close attention to all the deails of sale transactions. She follows through, keeps clients informed, and makes transactions painless. I recommend her strongly!
Zuser20160518164157636
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis was a pleasure to work with. I have bought and sold multiple houses and Phyllis is the best, most conscientious real estate agent I have ever worked with. Even after the closing Phyllis continued to follow up to ensure everything was taken care of.
Zuser20171206113700494
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis Johnson is one of the most amazing professionals that you could ever hope to work with! From the moment that you meet her she exudes such sunshine and positive can do attitude, that you feel your home is already sold!Phyllis listened and observed every detail of the needs for our home to be listed and sold. Nothing was ever a problem. She pitched in and helped with everything. Her communication was excellent. She was always proactive in letting me know about showings, feedback and the market. I am not sure that she ever sleeps because she was always available and always made sure that I would know how to reach her, even if she had to go out of town.Listen to her suggestions! In the end just removing one piece of furniture is what turned the tide in the selling of our home. There is a reason why she is one of the top sellers in the area!!
Debpitts1
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis helped us purchase our new home and sell our existing home. She is knowledgeable, professional, and attentive to every detail of buying and selling. She gets it done for you!
User28291698
Review for Member: Phyllis Johnson
ZillowVERIFIED She knew Smith Mountain Lake like the back of her hand. She was exceptionally professional and always responsive to our requests. And if she did not know the answer, she knew someone who did. Anyone looking for lake property cannot go wrong with her.
Zuser20161107105452491
Review for Member: Phyllis Johnson
ZillowVERIFIED I have know Phyllis Johnson for many years and she is the only Realtor I will ever use. During the time I have know Phyllis I have purchased & sold 5 homes. She is right on with what to list a house at, very professional and gives you her full attention. If you want a realtor to really work hard and for your best interest then then Phyllis is the girl!
Zuser20160906171204299
Review for Member: Phyllis Johnson
ZillowVERIFIED I just bought a home in the Smith Mountain Lake area, Moneta, VA, with Phyllis (PJ) as my Buyer's Agent. It was a 7 hour trip (or more) for me to look for homes in that area. I spent one day looking at homes with her two weeks ago, then drove back three days ago to look at one specific home I found on the Listing website. In fact, I made an electronic Purchase Agreement offer sight unseen with PJ's assistance, subject to my inspection two days ago. Before I got there, I had an agreed upon contract by the Sellers. The home was mine if I wanted it. I bought it. It was just what I wanted.I cannot say enough about PJ's efforts, time devoted to me, and her many referrals for people, businesses, and support in that area. I now consider her a good friend. I inundated PJ with emails before I bought the home, and am still doing so. She was excellent in her responsiveness and information provided. Phone calls too.I will recommend PJ to everyone I meet in my new area, both as a Listing Agent and as a Buyer's Agent. She is the Best. A local friend I know in my new area recommended PJ ... he said she was the Best. He is right.
Pfurgurson
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis help us sell our home at Smith Mountain Lake. Not living at the lake could have made the selling process difficult, but Phyllis made sure the everything went smoothly. Not only did she go above and beyond to get our home as much exposure as possible in a market flooded with listings, she checked on our house for us, made sure things were taken of, lined up inspections, offered suggestions, and followed up with me on every showing...and the list could go on! When it came time to accept an offer, we were 1000 miles away on vacation. My husband wasn't comfortable reading the contract on my iPad to docusign it, so she found a Remax agency in the Florida Keys, called them, faxed it there and we picked it up. She didn't have to do that, but she wanted to make sure he was 100% comfortable with the contract. It is with 110% confidence that we would recommend Phyllis to anyone buying or selling.
Mkka3
Review for Member: Phyllis Johnson
ZillowVERIFIED After some research into realtors from the Smith Mountain Lake area we decided to contact Phyllis. She was a great choice! She assisted us on a land appraisal and then showed us numerous homes on the lake. Her professionalism, patience, hard-work, and over all great personality helped us greatly when purchasing our new home. My wife and I now consider her a good friend. I would highly recommend her.
Nicolegrisetti
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis has helped us sell two houses in the last few months. She is always available and looking out for your best interest. I recommend her to everyone. Her experience and desire to do the right thing for all involved whether selling or buying is phenomenal. Words can not express how amazing she was and is to work with. I look forward to working with her to purchase my new home. Highly recommended.
DebraDudleyFaw
Review for Member: Phyllis Johnson
ZillowVERIFIED Being born and raised locally, Phyllis knows Franklin County inside and out. She has made contacts with everyone related to the business from her years of practicing real estate buying, selling and development. I think there is no one better qualified to list your property or help you buy. And a plus, she is a wonderful Christian woman who gives back to church and the community.
STCRINER
Review for Member: Phyllis Johnson
ZillowVERIFIED She helped us sell our first home and then helped us find our second home. She got us a great deal on a beautiful home. I recommend her to everyone I know looking for a home. A+ all the way around.
Pzapat
Review for Member: Phyllis Johnson
ZillowVERIFIED Before I gave Phyllis the listing on my house, it sat on the market for 2 1/2 years. The other two real estate companies took the listing and never seemed to do much to sell the property. As soon as I signed with Phyllis, she immediately started showing the property and generating activity. At one point I asked if I should lower the price to get it sold before winter set in. Phyllis told me to leave the price where it was because the following month is usually a busy time at Smith Mountain Lake. She was right ..... the house sold during that busy time.I highly recommend Phyllis Johnson when you are looking to buy or sell.
Ellisronda
Review for Member: Phyllis Johnson
ZillowVERIFIED Phyllis is so knowledgeable about the SML market. She is always responsive and goes above and beyone to help you. Phyllis is an incredible agent! We would recommend her to anyone!
User3407726
Review for Member: Phyllis Johnson
ZillowVERIFIED I have known Phyllis Johnson for around 20 years and have worked with her many times. She is one of the most knowledgeable and competent realtors in the area. She recently listed a rental house that I owned and helped me work through some issues we had with the house. When a contract finally came in, Phyllis was diligent to keep all the parties (lenders, attorneys, inspectors, contractors, etc) on task to bring the contract to a timely closing. I cannot speak enough about her professionalism and competence. However, I would also like to point out that Phyllis is a kind and good person and she truly cares about her clients. If you are buying or selling, you will be blessed to work with Phyllis! Thanks again, Phyllis!
User453681
Review for Member: Phyllis Johnson
ZillowVERIFIED I would not normally write a letter like this but it is not often that you receive the level of professional attention and service that I recently encountered with a real estate agent that I connected with at the last minute. Over the past few months I purchased two diverse investment properties, one residential and the other on Smith Mountain Lake, and on both occasion I received stellar service. Phyllis Jonson demonstrated amazing availability to me as a buyer, amazing focus on my needs and specifications on the type of properties I was interested in and she worked tirelessly and quickly to find them. I also want to commend her on her attentive listening to my needs and her respectful guidance in the purchases. At no time at all did I encounter sales pressure or bias opinion. This was a great experience. Thank you Phyllis!! Rana Goodrich
