Note: Reviews may include other agents on their team
What clients say about this agent....
Kwmanzano3
Review for Member: Mallory Janssen
ZillowVERIFIEDI would highly recommend Mallory as a sellers agent. We recently sold a house in Vancouver that needed a lot of work. Mallorys instincts and expertise helped us determine what needed to be updated to impress sellers. Her extensive contacts in the local housing industry enabled us to get the work done quickly, saving us time and money. Communication was great, Mallory was quick to reply to all questions and was endlessly patient. You feel like you are her only client!
Kate S.
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory really is the Best! We worked with her on our first home in the PNW and she really came through for us on finding just the right property. Especially in this crazy market! Her care and attention to detail throughout the process was wonderful and her willingness to work to find just the right property was great! Especially at the closing she ensured that everything got corrected from the inspection and really eased our mind that the home was perfect. We really enjoyed working with her! Very highly recommend her!!
Nicolasbramirez
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory is fantastic! She was very helpful throughout our entire home searching and purchasing process. We were very picky and looked at a lot of homes in an around Camas before finally finding one that was just what we wanted. She was knowledgable, patient, and supportive the entire time. Highly recommended!!!
Emilykoston
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory did an excellent job selling our house! She was professional, communicative, and responsive. She answers questions quickly throughout the process and provides excellent guidance. The entire experience was smooth sailing and low stress. She worked hard for us and sold the house in only three days, above asking, and even better she helped us close the deal a full week early!
Zuser20160402204627238
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was nothing short of professional, knowledgeable, and patient with our research and buying process. She allowed us to feel comfortable in reaching out to her at any time, any day, to ask some naive and ridiculous questions. A little backstory, I reached out to Mallory two years before we moved to WA from TX, in hopes that we could find some new build communities in a handful of towns. Not only did she provide those new build communities within 24 hrs of our conversation but she kept in contact for the months leading up to our move, not knowing if she would ever gain our business. I share that story to help prospecting sellers and buyers understand the type of agent Mallory is. She is wildly helpful, easy to get a hold of and most of all, not in it for the financial gain and it was evident by my quick story. She was genuinely in it to help us make a huge state to state move in hopes of finding our next dream home. We were a little "green" to the processes of buying a home and some of the nuances that come/came with it. Her help doesn't stop there. As we grew closer to closing, we had tons of moving items in the process and we were growing more and more excited to move in. We did the unthinkable and attempted to close earlier than scheduled, thus scheduling out our inspection, walk-through, and orientation in the same week. In hopes of hitting that "early close date". Mallory did everything she could, got us in touch with all the parties, scheduled the inspection for us, and met us at every meeting. Guess what, we moved in early! I don't suggest this, as it was stressful but this was another reason why we are elated to have been with Mallory during this experience. People throw around the term "...went above and beyond", well Mallory truly embodies that.Overall, I could not be happier with my experience with Mallory, I only wish I could've used her in TX. Mallory, thank you for all you did and continue to do for us. We look very forward in a continued relationship with you, for decades to come. Don't worry, we will hold onto this property for awhile!
Vaishnavigovindrajan
Review for Member: Mallory Janssen
ZillowVERIFIEDWed like to thank Mallory for the amazing job as our realtor with the purchase of our first home. Extremely professional, guided us through the entire process as first time prospective home owners, answered hundreds of questions and repeatedly, was there with us every step of the way and is very trustworthy. She is great with negotiations we had with the seller. Very patient with the many tours of many homes that we looked at, accommodating all our needs and schedules with the extremely volatile house market at the time. Easy to talk to, detail oriented, understands all your requirements, and is very responsive. Highly recommend! Will definitely look forward to working with her again.
Karamarino3
Review for Member: Mallory Janssen
ZillowVERIFIEDMy husband and I purchased our first home this summer, and we are so thankful that Mallory was our realtor. Buying your first home can be overwhelming, but Mallory helped us every step of the way and made the whole process feel like a breeze. She is incredibly professional and knowledgable, and she was quick to respond to any question we had throughout. During the process she educated us on what to expect and always had a lot of insight to share. Mallory was also very accommodating to all of our requests to tour houses (there were several), even when it was short notice! We used the companies that she recommended for our inspection and loan and all of them exceeded our expectations. If you are looking to buy or sell your home we both highly recommend Mallory! You will not be disappointed. Thank you Mallory!
Edward K.
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory did an excellent job. Very knowledgeable about all the little neighborhoods of Vancouver. She had my best interest in mind when it came to negotiating which I'm very thankful for. Especially when putting in an offer from out of state!
Alyssa R.
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory is so helpful and educated. As a first time home buyer I had lots of questions and Mallory was so helpful and really guided us in the right direction. During my home search I was looking out of state so Mallory had to help us with remote home tours and other factors that come with looking for a home out of state. She's great! Highly recommend!
Isaogum
Review for Member: Mallory Janssen
ZillowVERIFIEDOur experience with Mallory was great! She was a big part in us buying our new home here in Vancouer, WA. We were visiting here to aEURoejust lookaEUR? with very limited time. She replied to our requests to meet immediately and on a weekend. Friendly and professional. Even helps you settle in after the final sales. We highly recommend her to anyone looking for a realtor here.
George D.
Review for Member: Mallory Janssen
ZillowVERIFIEDI became acquainted with Mallory Janssen through Zillow after searching for properties in Vancouver, WA. Even though my request was somewhat narrow, Mallory was able to find and show quite a few homes that fit my criteria. Once we found a suitable property, Mallory was extremely detailed and thorough as we worked through the offer and buying process. At one point, when the deal was in jeopardy, Mallory stepped in and negotiated a mutually beneficial solution and we closed on time. Mallory knows the SW Washington real estate market very well; she is detailed oriented and a skilled negotiator. Overall, she keeps her client's best interests in mind. While making a home purchase can be stressful at times, Mallory always maintains a calming and pleasant demeanor. It's without hesitation that I recommend Mallory and would definitely use her again as my realtor!
CaitlinTebbs
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was an amazing help while we were buying our first home! She was always willing to explain things we were still learning about the process and made sure she was available whenever we had questions. I can't recommend her enough!
Zuser20170108153226779
Review for Member: Mallory Janssen
ZillowVERIFIEDMy Husband and I just moved from out of state to Vancouver. Mallory helped us narrow down our options and was very knowledgeable about the area, the market and also about certain things with our house that other less skilled realtors would have most likely missed. We had a unique buying experience, and she had the skills and knowledge to navigate it smoothly. She was easily available and we never had trouble reaching her with our many questions! In addition, she's very honest and can communicate very directly which is a fantastic quality in a realtor when buying a home. We also appreciated her patience with our particular situation which was more unique, which also spoke to her skill and ease in her profession. I would highly recommend her to anyone looking for a home in the Vancouver area!
Jackietingley3
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory helped us through the process of buying our first home and made it easy and understandable. She was able to answer any questions we had along the way and made it such an enjoyable experience for us. She is extremely knowledgable in real estate, as well as familiar with the local and surrounding areas. She was always professional, timely, and responsive. On top of her superior professionalism, she was also very personable and easy to work with. She respected our budget and truly listened to what we liked and disliked about each home we saw so that she could help narrow it down to find our dream home. Not only did she find us the perfect home, she also made sure our offer stood out so that it would get accepted in this highly competitive market. We truly cant say enough great things about Mallory!
Zuser20160315131601634
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory is extremely knowledgeable and professional! She understood our needs in the search for our new home, and found us an amazing home and got us a killer deal on it ! She was very patient with us in the search process and gave us great advice as first time homeowners. And to top it off she left us a sweet welcome home gift basket when we moved in! I highly recommend her !
2GBTG
Review for Member: Mallory Janssen
ZillowVERIFIEDWe found Mallory through Zillow and we are really glad that we did! Mallory helped us buy our first home! She answered all our questions/concerns. She was very prompt about responding back , which made the process easier. She is very knowledgeable and very professional in her craft. We highly recommend her and we will work with her again in the future if we need a Real Estate Agent again.
Zuser20151017114119209
Review for Member: Mallory Janssen
ZillowVERIFIEDWe worked with Mallory to purchase our first home together. Mallory was extremely knowledgable, thorough, and patient as she walked us through the most expensive purchase we have made as a married couple. We had a very specific vision for what we wanted, as well as the area that we wanted to settle in. Mallory was able to succeed our expectations, and did so on a very tight timeline. She was sure to only show us houses in the price range that we were comfortable with, and even gave us guidance on mortgage options which landed us a much lower interest rate, shaving thousands off of our final mortgage loan.She also tempered our stress with the lending process by working directly with our lender and ensuring that our needs were met every step of the way (and she knew more about new home loans than our mortgage originator!). She became our biggest supporter during the closing process. It was Mallorys advocacy that saved us from nearly missed our closing deadline due to lender errors.Mallory is professional, always on time and never unprepared. If you are looking for a high octane realtor that knows local real estate, will negotiate hard to get you the best price, and represents her clients as if it was her own house transaction, then Mallory is the gal! I wouldnt choose anyone else to navigate the complexities of purchasing and selling a home in Clark County. We couldnt be happier with our experience and of course, our new dream home!We will be looking for Mallorys expertise and guidance when we are in the market to sell.
Brandon M.
Review for Member: Mallory Janssen
ZillowVERIFIEDI've both purchased and sold a home with Mallory, and received a seamless and concise experience all the way through. When purchasing a home, I looked at many different houses in the area. Mallory produced a showing of each house in a timely manner, and always showed up on time to walk me through the property and highlight the key features.After deciding which house I wanted to buy, Mallory pursued the deal vigorously, and had daily updates on what was required to move forward. I'd never bought a house before and I had a lot of questions, (many of which might have been obvious) but she always answered every question thoroughly and in terms that I could understand.Selling my house (also as a first time) was just as easy and painless. She explained the process exactly, and I always knew what was going on, what needed to be done next, and what the deadlines were. When my home inspection came back with some issues, and the house was set to close in a matter of days, she provided servicemen that could give me a next-day bid, which greatly helped my sales price. I saved thousands by receiving her bids and comparing them to the buyer's bids. She knows exactly how to feel out a deal, and knows when it's best to bend, and best to stand firm. I'd trust her with any home purchase or sale, big and small.
ChelsaMyers3
Review for Member: Mallory Janssen
ZillowVERIFIEDAs a first time home buyer Mallory made the process not only seamless but stress free and fun. She was so patient and responsive to all of our questions. We couldn't have done it without her!
Chelsea N.
Review for Member: Mallory Janssen
ZillowVERIFIEDWe were connected to Mallory through Zillow and couldn't be happier. She helped us buy our first home and made the process smooth and easy. She was helpful, professional, responsive, and flexible. She gave us a lot of great recommendations for both houses and vendors and it was clear she knew the area in and around Vancouver where we were buying very well. She is well connected to a variety of different services you might need when buying or remodeling a house. As first-time home buyers, we had a lot of questions and she was great at guiding us through the process. I would highly recommend her to anyone.
Codyjdickman
Review for Member: Mallory Janssen
ZillowVERIFIEDFirst time home buyer who was looking for exactly what I wanted. I cant speak highly enough of Mallorys patience and persistence through the whole thing. She knew exactly what I was looking for and made me feel as if I was her only client. Excellent experience and made the whole thing feel so easy! 10/10 recommend
Schnacky30
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory Janssen made my dream of becoming a first time home owner a reality. I had been warned that searching for the "right" home can be painstakingly difficult, frustrating, and ultimately exhausting. And for a first time home buyer, this task is even more daunting, plus not to mention I know I can be extremely picky. Mallory made this search for the "right" home and my first home a pleasure. She found homes that really matched my needs and wants, she was easily and readily available to take my calls and to answer all my questions. I truly trusted Mallory to find me my first house that really matched me. Having such trust with someone is extremely rare, and it made what could have been a daunting process a really enjoyable one.
JeffChao0
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory is awesome! We were living in Southern California with dreams of relocation to Vancouver WA area. Found Mallory online who was great about understanding our housing requirements to locate listings throughout area. On weekend trips up to the Northwest, she available properties and directed us to open houses. In time, we found a great place in a new subdivision, Mallory helped us through a fairly painless sales offer and acceptance process. We closed at beginning of the shelter-in-place period. Forced to use a mobile notary. Mallory represented us at the actual closing and took possession of keys. Shes responsive and dependable. Cant imagine how we would have gotten here without her; highly recommend!
Tdog0192
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was able to get us into a home we loved quickly and with great attention to detail. I've recommended her personally to my own friends and family and I would do the same for you. She not only has a great knowledge of the are, but she is patient, diligent, and incredibly professional.
Zuser20150709094641947
Review for Member: Mallory Janssen
ZillowVERIFIEDWe are highly impressed with the services Mallory provided to us in our home purchase recently. The whole process took few months in choosing a house of our liking, she kept up the positive spirit and paid each house the same attention that she gave to the first house.
Brandon B.
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory helped me so much throughout the entire home-buying process and helped me find my dream home! She's extremely responsive, honest, and knowledgeable about the real estate market. Since she's born and raised in Clark County, she knows all the areas within and will let you know if the prices are fair, or if you have some room to negotiate. I highly recommend her!
Jan H.
Review for Member: Mallory Janssen
ZillowVERIFIEDI found Mallory just by chance when I was browsing Zillow and saw a property I wanted to see. Zillow put me in touch with Mallory and I sure am lucky they did. She was fantastic! In a week, Mallory helped me find my dream home but there was another offer on it. She worked some magic and convinced the seller's realtor to take my offer and they did! I highly recommend Mallory!
Cecelia G.
Review for Member: Mallory Janssen
ZillowVERIFIEDI recently moved and purchased a house in Vancouver. Mallory was my realtor and she was absolutely amazing. What made this experience so wonderful was that I lived on the Gulf Coast and wasn't here to meet with her. Regardless, Mallory sent me listings, worked my children's schedule to show them houses, took care of the inspection, referred me to an excellent mortgage and title company, provided me with information on the area to include utilities, auto registration, recreation, etc. The point is Mallory took care of everything for me and I am most grateful to her. She listened to me in terms of what I was looking for in house and found me the perfect home. I would highly recommend her as realtor as she is thorough, professional, and most importantly, a good person to work with. Thank you, Mallory.
Kevinandanami
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory is absolutely amazing and we highly recommend her! She was professional, responsive, knowledgeable, and resourceful in assisting us with our move to WA from CA. She made herself available on short notice for several days showing my wife and I numerous properties and neighborhoods. When we settled on a unique 40-acre property she connected us with her local bank resource to secure financing where my aEUR~big bank contacts had no suitable loan products. She also connected us with a fabulous home inspection team who delivered a throughout report at a aEUR~Fiends and Family rate based upon Mallorys relationship with them. Mallory is also a skilled negotiator and assisted us with securing a significantly lower buying price and getting repairs where needed as determined by our home inspection report. The entire process was very smooth and executed in just 30 days!
Pete F.
Review for Member: Mallory Janssen
ZillowVERIFIEDI have bought quite a few homes in my life but its been a while. When I started looking and using real estate apps I asked myself do I even need a realtor anymore? I quickly found out that I certainly do and I am so grateful that I was able to have Mallory Janssen as my Realtor. She was so quick to respond to my questions, and really showed her experience and poise during the negotiating process. Her answers and advice were spot on and she was right there on closing day when we needed to make some immediate modifications to close the deal. She helped me get into such a great place that I likely wont need a Realtor for a long time, but if YOU do..... she is the best one out there. Thanks for everything Mallory !!
Rhonda K.
Review for Member: Mallory Janssen
ZillowVERIFIEDMy husband and I recently moved to Vancouver, WA from Alaska. We are previous homeowners, and knew what we were looking for, just needed a realtor. We Google searched top realtors in Vancouver, and Hasson Company popped up. It was a Saturday, and the physical office was closed when we called. We were directed to texting the manager. We received a response immediately, and she let us know Mallory would be contacting us. She called us within five minutes and got the ball rolling. She asked what we were looking for, we let her know our yes/no list. She emailed us a list of homes and we starting doing tours the next day. Her communication was/is outstanding. She responded to text, email and phone quickly. She has a positive outlook on everything, and was honest about everything. Mallory talked numbers with us, allowed us to use our previous mortgage lender, and was very professional with them. Her negotiating skills are impressive. We highly recommend Mallory Janssen for your home buying needs. She is intelligent, friendly, professional and has excellent communication skills! We are absolutely loving our new home!
Jon K.
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was an incredible agent. She was very client oriented and went the extra mile for me at every step. When my lender was going to delay things, she found a new lender and got things closed within 7 days which is unheard of. She somehow convinced the buyer to consider me, even though I was FHA against cash offers...still don't know how she swung this. Even though I'm a bit of a worrier, and this was a super stressful transaction, Mallory helped me keep my emotions in check with a sense of humor. Incredibly transparent and genuine. I spoke with several other realtors, and Mallory blew them away with her professionalism and super pleasant demeanor. Definitely work with her, you won't be sorry!
RebeccaGruner
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was amazing and made the home buying process fun and easy! My husband and I were dreading buying a home in Washington while living in another state. On our first visit out, she took a lot of time going to multiple houses and different areas with us, so we could narrow down the area and see what we really wanted. When we found a house we were really interested in, Mallory took the time to send us videos of the home and get ahold of the listing agent multiple times when we had questions. As we made an offer and moved through the buying process, she helped us along every step, again answering all our questions. She took care of setting up all inspections, too. Throughout the entire process she was amazing with all forms of communication. Even more, she set us up with a great lender and title company. We would highly recommend choosing Mallory if you want an easy, smooth, professional, and friendly home buying experience!
GOKOKOGO
Review for Member: Mallory Janssen
ZillowVERIFIEDWe first started working with Mallory and her Real Estate partner in January of 2018, letting them know that this could be a long process because we had some very specific wants and had no timeline on when we needed to move. Also, we had little knowledge of the area because we lived in another state. Mallory adjusted our original search area to exclude less desirable areas and those too far out. We made four trips to the area, taking up a lot of Mallorys time having her show us properties, as well as finding things online and asking her to check them out.After about 18 months, she sent us a house that really clicked. We flew up to see it and a couple of others, but as soon as we walked in, we knew this was the one. Mallory made an offer that was lower than we would have, but we trusted that she knew her business better than we did, and she was absolutely correct. She helped set up all of the inspections and made sure they were handled properly.Then she really earned her money. The lender my wife and I chose was a complete disaster due to issues on their end. We could get no updates and they ended up being two weeks late in closing. The only reason we were only two weeks late is because Mallory was relentless in pushing our loan agent, eventually getting the agent to commit to a real closing date with the listing agent. We were sure we were going to lose the house after the lender missed the original close, but Mallory was able to get us a two week extension signed just before the contract was to expire. It was a super stressful time for us, given that we had been looking for a year and half and after finally finding the right house, having all of these lender issues, but Mallory made it happen. And on top of all of this, shes a lot of fun. We highly, highly recommend her.
Zuser20190804135127723
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was great to work with. She was knowledgeable and gave me good advice on the price I offered on the house. She followed up quickly on any texts or phones calls I made to her.
Plu
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was very accommodating to work with out-of-area buyer, including, but not limited to, taking me around in a short notice when I visited the area, helping me visit places and video tape them with her assessment, and made great suggestions all throughout the offer stages without any pressures. I would highly recommend her who is very knowledgeable about the area.
Adam B.
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was incredibly helpful throughout the entire buying process. Highly knowledgeable about the area and has a fantastic team to connect you with for any potential needs.I would recommend Mallory to anyone. Fantastic experience.
Adam B.
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was incredibly helpful throughout the entire buying process. Highly knowledgeable about the area and has a fantastic team to connect you with for any potential needs.I would recommend Mallory to anyone. Fantastic experience.
Trina P.
Review for Member: Mallory Janssen
ZillowVERIFIEDI cannot say enough good things about Mallory Janssen. She is professional, knowledgable, and so easy to get along with that it feels like you are working with a close friend. She answered every call or text promptly and no question I had was too small or dumb. She made the entire process easy for me and I couldn't be more grateful.
Trina P.
Review for Member: Mallory Janssen
ZillowVERIFIEDI cannot say enough good things about Mallory Janssen. She is professional, knowledgable, and so easy to get along with that it feels like you are working with a close friend. She answered every call or text promptly and no question I had was too small or dumb. She made the entire process easy for me and I couldn't be more grateful.
Kma523
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was awesome! She kept me informed at every step in the process. She answered every question and worked around my crazy work schedule. She provided honest feedback and was very easy to work with. I would highly recommend her to anyone who is going to be buying or selling a home.
Rpauloren
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory helped in so many ways, making it easy for us to focus our search on the homes that met our needs. Finding a home that was the right size, age, condition, in a good neighborhood and in our price range was not easy, but she was always there with good advice and suggestions. Once we found the right home she went to work quickly preparing the offer and negotiating extras to sweeten the deal for us. She was always on time for appointments, returning calls and arranging showings of homes. When we needed time off from searching, she respected our privacy and when we were ready to start the search again, she went right back to work. If you are looking for a home in Vancouver, Wa. you won't find a better agent to represent you than Mallory Janssen.
Amanda A.
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was exceptional in all ways possible. I would recommend her to anyone buying or selling a home, especially as a first-time buyer.She guided us through the long process, was patient with us in finding the right fit for us, and has even been helpful in referring us to house maintenance professionals when needed. It wasn't necessary, but we also appreciate her responding back to us and being flexible for days/times to ask questions, view houses, and sign documents.
Zuser20141228164608355
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was exceptional in all ways possible. I would recommend her to anyone buying or selling a home, especially as a first-time buyer.She guided us through the long process, was patient with ...
Ataylor0686
Review for Member: Mallory Janssen
ZillowVERIFIEDWorking with Mallory was a positive experience from start to finish. She was professional, timely, and motivated to find us the home that was exactly what we wanted. The home we purchased had an offer on it when we saw it the first time, and she was there with our offer the moment that other deal fell through. She recommended a stellar broker for our mortgage, and we closed on the house in 20 days. She was a great advocate for us, and was available to support us during the entire process. If you're looking for a fierce negotiator, a knowledgeable local, and all-around talented individual, go with Mallory Janssen.
User08257947
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory is extremely professional and knowledgeable. I find working with her fun and easy. She's well organized and always respond to my email or inquiry within a timely fashion. I would highly recommend Mallory to my family and friends who is looking to sell or buy.
Mmforrest29
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory is professional, kindand very knowledgable about the property. If I hadany questions about the HOA she answered them all. Pleasure to work with.
Mckwms2
Review for Member: Mallory Janssen
ZillowVERIFIEDProfessional, competent and knowledgeable. My wife and I would recommend Mallory Janssen to anyone buy in the Vancouver area, she found the right house for us.
Carlos C.
Review for Member: Mallory Janssen
ZillowVERIFIEDWe are very happy with Mallory. We wanted to move to a bigger home now that our family is growing and she helped us find the perfect house. Mallory knows the local market and she showed us the best options for our budget and requirements. She also did a great job marketing our old house: we got an offer a few days after it was listed, and it sold for more than I was expecting. Highly recommended.
Justin K.
Review for Member: Mallory Janssen
ZillowVERIFIEDMallory was awesome! Very thorough and attentive throughout the entire house buying process. Best experience we've ever had buying a house. Would definitely recommend.