Note: Reviews may include other agents on their team
What clients say about this agent....
Tatiana L.
Review for Member: Karen Russo
ZillowVERIFIEDWe had a highly disappointing experience working with Karen Russo as our listing agent. Throughout the entire process, it felt like she did the bare minimum just to get the sale moving rather than actually working to get us the best result. As a seller's agent, she provided no guidance or initiative. We expected professional recommendations on minor improvements or staging tips that could enhance our home's appearance and market value, but she offered absolutely nothing. She charged a top-tier commission rate for what ultimately felt like baseline administrative work. The only reason we didn't part ways with her midway through the sale was because we were locked into a binding contract. If you are looking for an agent who is proactive, helpful, and provides value that matches their fee, I would suggest looking elsewhere.
Robert O.
Review for Member: Karen Russo
ZillowVERIFIED Karen was a godsend to work with. We recently moved from Maine and navigating both a sale and a purchase was a lot of work. Karen was instrumental in our success, helping us understand the process in Mass and finding a house that fit our needs. The best realtor I've ever worked with. I will be recommending her to everyone I know.
Courtney
Review for Member: Karen Russo
ZillowVERIFIED Karen was fabulous to work with. We met her at an open house and she was the listing agent. We felt extremely comfortable with her expertise and went into the purchase unrepresented. If the particular house had not worked out, we would have continued to work with Karen as our buyers agent. She was great at communicating with us during the process. I would definitely call her in the future if the need arises!
Elizabethlacombe1
Review for Member: Karen Russo
ZillowVERIFIED We had a wonderful experience working with Karen! She truly knows the market, communicates clearly, and always follows up promptly. She is professional, friendly, and genuinely looks out for her clients' best interests. Karen took the time to understand our needs and helped make what could have been a stressful process feel smooth and manageable. Were so grateful for her guidance and would highly recommend her to anyone looking to buy or sell!
Phong N.
Review for Member: Karen Russo
ZillowVERIFIED Karen did an outstanding job helping from the beginning to the end of the process. She drove quite a distance sometimes for showings. What I like most is that Karen cares. She responds speedily to email, text, and phone calls pointing to the right directions with questions and concerns, making the process less stressful. Highly recommend Karen to anyone, especially to friends and family.
Douglas R.
Review for Member: Karen Russo
Karen was outstanding , explanations at every turn a real personnel touch
Anne L.
Review for Member: Karen Russo
It was comforting to know that Karen and her colleague Lisa Hugo were always available and answered all my questions in a timely manner. Everything went smoothly!
Michael R.
Review for Member: Karen Russo
ZillowVERIFIED We had worked with two other realtors before being matched with Karen to help us find a home in Worcester. She met us a couple times later in the evenings for showings as well as made the time to travel with us to a couple different homes on the weekend! When our offer was accepted on the home, she was very communicative between us and the seller's agent and made things go smoothly. In addition, she helped ease our worries about buying an old home with her experience and knowledge. And she was kind enough to make and leave us one of her art pieces!! Thank you Karen and we would highly recommend her to anyone.
Sheacat58
Review for Member: Karen Russo
ZillowVERIFIED Karen is absolutely fabulous, a true pleasure to work with. She is my agent for the sale of my recently deceased fathers home. Complicating matters, my siblings and I are not local and needed a lot of help putting the house on the market for the first time in sixty yearsaEUR"which Karen enthusiastically supplied. Karen at all times went above and beyond the call of duty, helping us to clear out the house and find service providers for a variety of tasks. She was extremely knowledgeable about the neighborhood and the local market and professional in her dealings. She communicated with me regularly throughout the process. We had multiple offers within days of going on the market and are currently headed towards closing. I cant recommend her highly enough.
Rachel H.
Review for Member: Karen Russo
ZillowVERIFIED Karen was THE BEST! The housing market in MA is very competitive right now and my husband and I had reached a point where we were doubtful that we would ever be able to buy, UNTIL WE MET KAREN. She worked with us closely and consistently until we found the perfect place. We were thrilled by her positivity, perseverance, and knowledge of the market. We 100% could not have found and purchased the home we have now without her. She has our highest recommendation.
Ethanjosephhimel
Review for Member: Karen Russo
ZillowVERIFIED Karen was an absolute gift to my wife and I. We moved 1500 miles and we were not able to see our house in person. She worked day and night to accommodate our needs and facilitate the buying of our new home! Karen is the agent for you. She will get the job done. Highly recommend!
Raschelle B.
Review for Member: Karen Russo
ZillowVERIFIED Karen partnered with my realtor to help facilitate our house sale as we went through a divorce. She was adept at understanding and navigating the situation while ensuring things proceeded according to the settlement agreement and keeping us on top of the selling process. I greatly enjoyed working with her and would recommend her without hesitation.
Zuser20151116103945158
Review for Member: Karen Russo
ZillowVERIFIED Karen did an amazing job representing me in a county/city I wasnt familiar with as a buyer. Super responsive, went the extra mile several times to help schedule viewings and explain the home buying process. She was very patient with all my questions and concerns as a first time homebuyer and was a pleasure to work with. I would recommend Karen to anyone buying in the area!
JacquelineHamilton8
Review for Member: Karen Russo
ZillowVERIFIED Karen helped us sell our home fast! She was always so friendly and easy to work with to find out what was next or to expect. She helped us buy our first home years before and sell this one. We were lucky to have her through this process.
Nicole D.
Review for Member: Karen Russo
ZillowVERIFIED Karen was kind, patient, responsive, knowledgeable, and made the first time home buying process seem a lot less intimidating. She was never pushy, and helped me see the beauty and opportunity in the home I purchased. She provided me useful resources every step of the way. Shes also great to talk to! I highly recommend her!
Zuser20150601180915599
Review for Member: Karen Russo
ZillowVERIFIED Karen was outstanding to work with! I felt comfortable from the moment I met her. She was professional, friendly and knowledgeable. My home sold in 3-4 days and I couldn't have done it without her. I recommend Karen to anyone selling or purchasing a home. You won't be disappointed.
Dandorman1
Review for Member: Karen Russo
ZillowVERIFIED Selling the home that has been in our family for 65 years seemed like a daunting task. We found the perfect person for the job, Karen Russo. Professional in preparing and marketing our home but sensitive to our families needs, Karen secured a buyer and completed the deal efficiently and effectively. Her strong attention to detail allowed us to market and close without having to be present. She is a wonderful person and a great agent.
Brian859123
Review for Member: Karen Russo
ZillowVERIFIED Karen did a great job representing us as buyers in Worcester county, a market we werent very familiar with. She was prompt with responses, went the extra mile several times to help us find a place we loved and to move the purchasing process along, and was a pleasure to work with. Id happily recommend Karen to anyone buying in the area.
Ryaneason9119
Review for Member: Karen Russo
ZillowVERIFIED Karen is a gem! We were recommended Karen by friends in the Boston area and we are so thrilled we got to work with her to purchase our new home. She went above and beyond with her communication and sharing expertise. Karen helped us though the entire home buying process, and in a market as crazy as it has been, she made it feel enjoyable! Plus being new to the area we had no idea where to start and she helped us find our dream home and town!We would HIGHLY recommend Karen, if you are looking for an agent stop here and give her a call!
Benjamin P.
Review for Member: Karen Russo
ZillowVERIFIED Karen was fantastic. She was patient with us first-time homebuyers, not pushing us to go with the first house we liked. Her knowledge and experience was reassuring and reliable. From start to finish, Karen was responsive and helpful. And on top of it all, she was friendly and fun to work with!
Jamesedwardmarsden
Review for Member: Karen Russo
ZillowVERIFIED Thank goodness for Karen. She made the process so easy. Always picked up the phone, always nudged me when I needed to send some paperwork, took the reigns with a lot of things, and steered me in the right direction.
Melissa G.
Review for Member: Karen Russo
ZillowVERIFIED I recently sold my home with Karen on Thorndyke Road and she was wonderful to work with. She is very knowledgeable and extremely helpful during the entire process. Responsive and understanding to my personal situation while selling the home. She worked around my schedule and my animals. I felt completely comfortable with my home in her hands and the turn out for my 2 day open house was amazing. She provided people with boot slippers and hand sanitizer to keep my home clean and safe. She created a home preview for me to see how it would be listed, took care of the photography, all inspections, and created checklists for me to simplify the process during a stressful time. I recommend her without reservation for buying and selling your home.
Karenmuheim92
Review for Member: Karen Russo
ZillowVERIFIED Karen is incredibly knowledgeable and responsive. We were moving to MA from another state and didn't fully understand the process. Karen took the time, about two hours, to fully explain the difference from our state's process to MA. She always wanted to make sure I understood and was comfortable with the process. Karen is very responsive. We were on west coast time and called her often, sometimes late in the evening for her, but she always was available and very helpful. We highly recommend Karen!
GRETA T.
Review for Member: Karen Russo
ZillowVERIFIED Karen was absolutely the best agent ever. You would be crazy not to use her. She was amazing. She helped me sell my house and got me into my new house, which I absolutely love. She fast in responding, she listened, she gave great advice. Just a wonderful person.
Rachel E.
Review for Member: Karen Russo
ZillowVERIFIED We started looking for a house in mid-Jan 22 and were closed by the end of March. She is super responsive and had all our offers (3) completed within the day if not within a couple hours. All of our questions were answered and she had some of her own to make sure all our bases were covered which was very helpful as first time home buyers. She also has a very efficient network of people which made finding attorney/lender/inspector easy which definitely allowed for the process to move along quickly.
Dina A.
Review for Member: Karen Russo
ZillowVERIFIED She is the best, made the transaction really smooth given that I'm in the west coast. She listed my condo and in less than a month had closed. It was a worry free transaction. Would definitely recommend her.
Rgreenpainter
Review for Member: Karen Russo
ZillowVERIFIED From the very beginning, Karen took charge and worked closely with my financial goals to sort out a very good offer, refine it, and make it happen. She kept up on all processes and led me through the particulars. From my point of view this was almost effortless though I'm certain of the steady relentlessness of Karens work. Please, put her to work for yourself and understand what complete professionalism looks like.
Bridget E.
Review for Member: Karen Russo
ZillowVERIFIED We are new to the area, and Karen's knowledge was a huge asset to us in the process of finding and buying our home. She is very familiar with Central Mass, the real estate market, and the homebuying process. She was always very responsive to all our crazy questions. She gets things done and really advocated for us throughout the process. I was worried that the search would be long and stressful due to the current market conditions but actually it was pretty quick and painless and now we have a great house!
Lynnhags
Review for Member: Karen Russo
ZillowVERIFIED Karen was great! Her experience and knowledge helped us all through our process of selling our home. Our house was sold within 2 days of listing for more then listed. Would recommend her to anyone looking for a great agent!
Zuser20160625083456148
Review for Member: Karen Russo
ZillowVERIFIED Karen is your go to person if you want to find your home in the fastest growing cities in MA. She is excellent at responding and also is very patient throughout the search process. I moved from WI to MA during the height of the real estate mania, and she still found me the perfect home within my budget that I am very happy with. At no point did she pressure me to accept something I wouldn't be 100% confortable with. I could trust her and rely on her to give me the best unbiased advise. Karen is honest, kind, and always picks up the phone. Thank you for making my move and settling in smooth!
Stacie S.
Review for Member: Karen Russo
ZillowVERIFIED Karen is my go-to choice for central MA realtors. She has worked with me in buying and selling properties for several years. Each time, she has been professional, friendly and knowledgeable. I highly recommend her for both buyers and sellers.
NickBonczyk
Review for Member: Karen Russo
ZillowVERIFIED Karen came strongly recommended to me by one of my closest friends. I am so glad I listened. Karen made the first time home buying process incredibly smooth, especially in the current wild market conditions. Karen really excels in communication. Whether you prefer email, text, or over the phone, she always gets back to you incredibly fast. She really made me feel like a VIP, she is Superwoman.
Jmconkli4
Review for Member: Karen Russo
ZillowVERIFIED Karen has helped us through buying our first home and then this year helped us sell that home and purchase our new one. She is always available for your questions or concerns and really does know her stuff. Karen is down to earth and easy to talk to. She knows what kinds of questions to ask to help you figure out what you want or need in a home. She was patient with us as we looked for quite a long time and was happy to show us anything and everything we requested. She has been a tremendously valuable resource for us through the years and we will continue to work with her if we ever need an agent.
Zuser20160506125927439
Review for Member: Karen Russo
ZillowVERIFIED We partnered with Karen on the purchase of a home as well as the sale of a home and she is 10/10 the best of the best. From start to finsih she made the process very easy and was always looking out for our best interest. Karen is a true profesional who will go above and beyond to get the job done. We will be recommending her to anyone we know in the area that is looking for an agent.
Jessica142410
Review for Member: Karen Russo
ZillowVERIFIED Karen is a wonderful agent! Very flexible when it came to hours, days and times to meet at properties. She is very knowledgeable about the city, areas, and home conditions. She walked us through the process before we started looking or even decided her to be our agent. She would respond to our emails, text, and /or calls. She would schedule showings within hours. My husband and I are very happy with our home and Karen made our process so easy.
DANIEL S.
Review for Member: Karen Russo
ZillowVERIFIED We were first-time home buyers relocating to Massachusetts without local family or friends to recommend us real estate agents. We were very fortunate to receive the referral for Karen! Karen was an excellent listener, and we had several conversations with her regarding our housing needs. We appreciated that she clearly heard and valued our input. Throughout house hunting, Karen was incredibly accessible to answer the many questions we had as first-time homebuyers. She also made a point to come with us on house tours to introduce herself to the sellers agent and point out key details about the houses. She was extremely pr-active in finding new listings within our target neighborhoods Within two weeks of working with her, we found our dream homeaEUR"no small feat in this difficult housing market! We would happily refer her to friends and family or use her services again in the future. Whether youre looking for your first home or your fifth, Karen is an incredible real estate agent.
Zuser20190805055116991
Review for Member: Karen Russo
ZillowVERIFIED Karen is an amazing realtor! From the very beginning when she met with me to go over the home buying process in detail, I could just tell it was going to be a good experience. I worked with her for close to two years, and she stuck with me through multiple job changes and subsequent pauses in searches. Karen takes the time to understand each client's needs and always provides ample time to talk through any and every question. She is also a great negotiator "voice" for the client when communicating with sellers. Finally, Karen has a great multidisciplinary team she works with, including lenders, attorneys, and inspectors and they all provide exemplary services. I plan to recommend Karen to all of my friends!
JELavigne
Review for Member: Karen Russo
ZillowVERIFIED Karen is very responsive, knowledgeable, and extremely customer focused. We are new to the area and her local area expertise was very helpful. We never felt ignored or rushed. Karen worked with us and for us; she listened to what was important to us. Highly recommended and trustworthy.
Zuser20160209154853099
Review for Member: Karen Russo
ZillowVERIFIED Karen was an invaluable partner in our first home buying experience. As first-time buyers, Karen set our minds at ease almost instantly with her experience and knowledge of the market we were looking to buy into. She answered all of our questions (and there were many) and made us feel like we were her top priority at all times when it came to our needs and what we were looking for. When we found the home we ended up buying, she provided a lot of support in terms of how to go about submitting an offer/counter-offer and made sure we crossed the finish line in good shape. Honestly, I don't think we can say enough positive things about our experience with Karen, but it was a transparent, comfortable and rewarding time working with her and we could not be happier with the outcome!
Laurenkab
Review for Member: Karen Russo
ZillowVERIFIED Karens expertise, professionalism and overall mannerism is what any first time home buyer needs in a real estate agent. She will work with you to figure out what you want in a home and never make you feel like you need to put an offer down just to do so. Home buying is a very stressful process but Karen puts your mind at ease because she definitely knows what shes talking about and always works on your schedule. Couldnt recommend her enough and hopefully I will be able to work with her again in the future.
Jwmccarrick
Review for Member: Karen Russo
ZillowVERIFIED Karen was a valuable partner in the listing and selling of our home. She has extensive knowledge of the end to end process, was proactive in setting expectations and patient in addressing our questions and navigating the inevitable twists that come with selling a home. Professional, detailed, knowledgable and supportive all describe Karen. We highly recommend Karen and are grateful for her assistance during the sale and her friendship moving forward.
Dan O.
Review for Member: Karen Russo
ZillowVERIFIED Can not recommend Karen strongly enough. From the onset, Karen was incredibly responsive from the first day to the very last. She was very knowledgeable of the value of the home we were selling and what markets for us to look at. We benefited from her direct and honest approach when it came to valuing our house for sale. In what was a very robust market, Karen responded immediately to our requests for viewings and was able to get us in to every house we wanted to see. What really speaks the most is that after Karen's obligation to us was over, she volunteered to help resolve a situation that arose last minute so we could move into our new home without delay. In closing, Karen is a consummate professional, kind, informed, available, responsive, honest, etc, I can go on and on with superlatives . But after all is said and done I would say she genuinely cared about what was best for us and we benefited from that.
Talene O.
Review for Member: Karen Russo
ZillowVERIFIED When we decided to sell our home and search for a new one, we had no idea what we were getting ourselves into; lucky for us, Karen did. Karen kindly, patiently, and expertly walked us through the entire process. From start to finish, Karen brought professionalism and expertise, as well as incredibly flexibility and kindness- we cannot recommend her enough. She was knowledgeable about the area that we were looking in and encouraged us to consider locations that we hadn't looked at yet, where we ultimately settled.
JoeDoiron
Review for Member: Karen Russo
ZillowVERIFIED Karen was outstanding. As first-time homebuyers, we really appreciated her responsiveness, ability to give great advice and support throughout the process, and help us think through some issues/details we would've overlooked. She was great to work with. We'd certainly work with her again.
Lindaljean
Review for Member: Karen Russo
ZillowVERIFIED Karen is a dream to work with and a go-getter! She sold our condo in Worcester in 2013; was the realtor for the home we purchased in 2013 and sold the same home for us in 2020. We wouldnt go anywhere else. She is super friendly, reliable, professional and knowledgeable. She has a calm and fun presence without being over-bearing or pushy, which is so important to us. We are not fans of the hard-sell sales approach and you will find the opposite with Karen- you will just love her!Linda and Morgan ScottWest Boylston, MA
Kgwortman
Review for Member: Karen Russo
ZillowVERIFIED Karen worked hard to locate a property that fit our specific needs. She was responsive, easy to work with, and demonstrated great local market knowledge. We gave her a very specific and somewhat challenging property profile to pursue and Karen didn't hesitate to take on the opportunity. She kept us informed and found many properties for us to consider. As we narrowed down our selections, she moved quickly to help us obtain our preferred property and advised us on how best to get what we wanted. She was direct, detailed and efficient. We had a great experience.
Kewiekake
Review for Member: Karen Russo
ZillowVERIFIED My boyfriend and I were first time home buyers and had no idea what we were doing in terms of buying a house. Upon talking with Karen I knew that I wanted to work with her. She was so nice and answered all of my questions in the first phone call. We are also new parents and easily worked around our crazy schedules. When it came time for buying the house she was honest with our expectations but also helped us negotiate closing costs and other costs that the sellers should cover. I would 100% recommend her to anyone looking for a house.
Dblum1956
Review for Member: Karen Russo
ZillowVERIFIED Karen helped us sell our Mother's condo unit. She went above and beyond the role of a broker. I am an out-of-state attorney practicing for 40 years and have dealt with countless brokers in my career. Karen is special. She not only sold the unit immediately, she recommended our local counsel, arranged for movers, secured a notary to come to our Mother's home so she need not travel, and provided many other courtesies that truly helped us with the sale. It was a quick and seamless process. You cannot find a better broker.
Lynne C.
Review for Member: Karen Russo
ZillowVERIFIED I worked with Karen in selling my home and in purchasing a new home in a tough real estate market. She stuck with me over a long period of time and a couple of failed deals and helped me locate my new home. She was always helpful, pleasant and responsive. I enjoyed working with her and recommend her highly.
Q B.
Review for Member: Karen Russo
ZillowVERIFIED Karen was extremely helpful and a professional throughout the experience offering excellent advice. I believe she was instrumental in helping us get full value for our home.
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