Note: Reviews may include other agents on their team
What clients say about this agent....
Robin G.
Review for Member: Barb Cullen
ZillowVERIFIEDIve worked with Barb Cullen for 25 years and four transactions aEUR" buying two homes and selling two aEUR" and theres a reason I keep coming back. Barb combines deep market knowledge with a clear, thoughtful strategy that takes the stress out of what can be an overwhelming process. Shes honest, responsive, and genuinely invested in getting the best outcome for her clients, not just closing a deal. When it came time to sell my most recent home, I never felt like I was guessing aEUR" Barb knew exactly how to position the property, price it right, and navigate the process from start to finish. If youre looking for a realtor you can trust completely, look no further
Jan M.
Review for Member: Barb Cullen
ZillowVERIFIED Working with Barb has been such a pleasure! She quickly understood what we were looking for and really bent over backwards to help us find it. She is willing to dig into challenges and help her clients get all the needed info to make decisions. Absolutely wonderful buying experience!
Brittany M.
Review for Member: Barb Cullen
ZillowVERIFIED We were so thankful to have Barb as our agent. We were inexperienced with buying real estate, but her knowledge and expertise helped make the home buying process so much easier to navigate.
Shea60
Review for Member: Barb Cullen
ZillowVERIFIED Barb and her team are the best. They helped me sell my condo and purchase a new home. Barb was always quick to get back to me with any questions I had. With selling the condo a few issues popped up and she went above and beyond in helping with them. She made the whole process as stress free as possible.
Peng C.
Review for Member: Barb Cullen
ZillowVERIFIED Barb and Jayden have been exceptional real estate agents for us, especially as newcomers to the Boston area. They possess deep insights into the dynamic housing market, guiding us to secure a home with great potential, all within our budget. Their process was straightforward, offering us constant guidance. Notably, their support extended beyond closing, connecting us with professionals and contractors. Barb's assistance in finding a rental apartment while we were still out-of-state was invaluable. I highly recommend Barb and Jayden for anyone seeking knowledgeable and supportive real estate agents.
Wigm 8.
Review for Member: Barb Cullen
ZillowVERIFIED Barb is one of the best realtors I have ever worked with. She made the process of selling my house so easy every step of the way. She knows all the right people to help you throughout the process. She takes the time to explain everything she is doing, how she comes up with comps and selling price for your home and she does a great job following up with prospective buyers. If you are ever looking for a realtor, I highly recommend Barb.
Robynmackay4634
Review for Member: Barb Cullen
ZillowVERIFIED I was referred to Barb Cullen as an expert realtor in Newburyport based on her reputation, and to say that she far exceeded my expectations is an understatement. I learned that Barb is a longtime resident in the community and it shows in her deep knowledge of the local real estate market, and the community which was new to me. She was responsive to all of my communications, including while she was on vacation and when I contacted her for assistance after the sale closed. She provided me with sound, appropriate advice about the property and helped me navigate the sale negotiation (her guidance proved effective!). She also connected me with ancillary contacts needed for the transaction, such as a home inspector and insurer. By sharing her network with me, she facilitated a smooth transaction since I was new to the city and I didnt have contacts needed to complete the purchase. Barb is the consummate professional and she is an absolute pleasure to work with. Of note, when I mentioned to other realtors, while viewing their properties, that I was Barbs client - realtors who are technically her aEURoecompetitionaEUR? - they all spoke so highly of her, unsolicited by me; perhaps the ultimate compliment. Many thanks to Barb for helping me to purchase my new home!
Judith S.
Review for Member: Barb Cullen
ZillowVERIFIED We have been lucky to have you help us sell one house and purchase another. We will be forever thankful for all your help in getting our house ready to sell. Your work ethic was second to none. During this time, you cleaned, painted, lugged trash and old furniture to the dumpster, and packed boxes for us! Your knowledge of the market is amazing. You have wonderful connections to highly effective lawyers, financial experts, home improvement workers, and moving companies throughout the region. We were so impressed with your market knowledge and work-ethic that we returned to you when we were ready to buy again. We then got to see your ability from the perspective of the buyer. We are almost three months in our new house and we couldnt be happier! If anyone in the region desires expert assistance in buying or selling property, they should look no further than, Barb Cullen!
Linda C.
Review for Member: Barb Cullen
ZillowVERIFIED Barb Cullen was very knowledgeable about selling my home and walked me through every step of the way very clearly. She got a very good bid on my home. I would highly recommend her as a real estate agent and she was a pleasure to work with.
Bill H.
Review for Member: Barb Cullen
ZillowVERIFIED As a busy person and having to sell our home this year. I could not think of a better person to work with than Barb. She was in constant communication via text messages, emails and phone calls through out the entire process. She was able to help me negotiate the complex real estate process by giving me feedback on how to stage our house for its best view and gave me insight about recent listings to use as a basis to price my home. The net result was multiple offers at a premium for my home. I'm so happy to have her on my team. Job well done!
User4363028
Review for Member: Barb Cullen
ZillowVERIFIED Barb was simply the best realtor we've ever worked with. She managed the sale of our house from every aspect. Her advice was always spot on and she just always seemed to go the extra mile for us. I found myself saying "oh wow, Barb will handle THAT too!?". You'll be in great hands.
Davidmgrant
Review for Member: Barb Cullen
ZillowVERIFIED Hi Barb I would like to Thank You for all your hard work to make this sale happen. You have been an absolute pleasure to work with and you made things look seamless as you took care of all the details in the background, making this complex process a lot more bearable with your professional knowledge and personal guidance. Definitely will be recommending you to anyone for all Real Estate transactions in the future. Best Regards David G - Beverly
Jason A.
Review for Member: Barb Cullen
ZillowVERIFIED Barb was truly incredible to work with in selling our home. She was extremely knowledgeable about the market and was very thoughtful about pricing our home just right (and timing the listing) in a rapidly moving market. She is really detail-oriented and was very thoughtful about the pre-sale "punch list" and staging in terms of what would actually be helpful/a good investment. She went above and beyond at every step of the process. We were moving on a very tight timeline and with little notice due to family circumstances and she somehow made it possible for us to sell our house in one weekend and drive out to be with family the next day after signing our P&S agreement. Her level of service and the amount of time she personally dedicated to us was incredible. With us out of town, she helped us make sure our house could pass the fire alarm inspection and the walk through, figure out what to do with things the movers had left behind and coordinate all the closing items. She is also a very kind person who is just a pleasure to work with. We just can't say enough about how wonderful she is. Anyone would be lucky to get to work with her.
Leo L.
Review for Member: Barb Cullen
ZillowVERIFIED We just sold our investment property that we had for 46 years and had the pleasure to work with Barb Cullen. She made what could have been a stressful and difficult process as seamless as could be. Barb really listened, cares passionately about her job and her calming manner worked wonders for us. I cant speak highly enough of Barb. Her professionalism, knowledge, honesty, integrity and hard work ethics are very much appreciated and respected. She is detail oriented, and went beyond what we expected from a realtor. We are grateful to have found her!
Anniepopoli
Review for Member: Barb Cullen
ZillowVERIFIED Barb Cullen is the "Energizer Bunny" of real estate. Her tireless energy, great instincts and caring nature all combine to make a truly positive experience in selling my home. Barb was always available to answer my questions and concerns as well as to handle last minute emergencies.(Like when my smoke detectors did not work the morning of the fire inspection) Selling a home can be a very stressful time, but Barb took the stress off my shoulders and very quickly and professionally sold my home for well over the listing price! She goes above and beyond for her clients and and you can tell how much loves her job .
Zuser20171018092758471
Review for Member: Barb Cullen
ZillowVERIFIED Working with Barb was a dream! She made my home buying experience extremely easy and enjoyable, and I learned so much from her! She also is extremely personable, and her vibrant personality shines in everything she does! She spent hours patiently answering all my questions, always responded to all my inquiries at warp speed, and with her knowledge, experience, and quick actions, my offer was accepted in this competitive sellers' market. She made me feel like I had someone on my team throughout this whole process, and I always felt confident that I could trust her guidance. Even after I closed on my home she continues to go above and beyond! I was so lucky to have had her referred to me by a friend, and look forward to referring her to others and working with her in the future.
Joel H.
Review for Member: Barb Cullen
ZillowVERIFIED Barb was absolutely amazing. I'm pretty awful at this stuff, and she held my hand the whole way through. She also consistently went above and beyond what I would expect from an agent, and problems were often solved before I even knew they existed. She was always 100% prepared, and was very responsive to my emails and texts. She put me in touch with a mortgage broker, and closing attorney, both of whom were also fantastic. I really can't recommend her highly enough!
Elamontagne4
Review for Member: Barb Cullen
ZillowVERIFIED Barb is extremely knowledgeable about all things real estate - buying, selling, rentals, etc. She not only understands the trends in her market, but also is acutely tuned into the larger real estate trends throughout the country, making her advice that much more valuable and informative.
Don D.
Review for Member: Barb Cullen
ZillowVERIFIED Barb was very professional, honest and super helpful in helping us prep, close and sell my home. She went above and beyond throughout the process and was there for us every step of the way. The communication, even off hours was excellent. We had a solid timeline of events (for the process) and well planned out open houses for great exposure to attract those potential buyers. The closing was painless. Barb also has great recommendations when I needed an electrician in super short notice. Thank you Barb! I highly recommend you and look forward to working again with you again.
Kathleenycoffey
Review for Member: Barb Cullen
ZillowVERIFIED Barb is a consummate real estate professional who goes above and beyond at every opportunity to find the right buyer for your home. We decided to put our luxury, penthouse brownstone in the heart of Back Bay on the market in the middle of summer (the historic worst time for real estate in Boston), and Barb sold our $3.8M condo 20 days shorter than the market average, all during a pandemic. As the property had not been updated in 10 years, it needed a bit of a cosmetic face-lift. Even prior to signing the contract, Barb was generous in reaching out to her extensive posse of contractors and retailers and connected us with people who quickly arrived onsite to make the necessary improvements. Barb consistently held open houses and would document all network and media outreaches she would make to support the success of each open house or private showing. This consistent approach built upon itself week over week until we found the right prospective buyer. It took some patience with the process and some behind-the-scenes negotiations from Barb, but she got it done at the right price at the right time! While being very market savvy and a hard worker are keys to her success, Barb's ability to connect with people in a warm and sincere way, puts her a notch above all the rest. She cares about her clients. I highly recommend Barb for any real estate opportunity. Hire Barb -- it will be one of the best real estate decisions you will make.
Zuser20140917201137250
Review for Member: Barb Cullen
ZillowVERIFIED We are so appreciative of the recommendation to have Barb be our real estate agent. She was extremely professional, supportive, and knowledgeable. She helped stage our home beautifully and really took the time to display our home's full potential to get the right buyers in the door. I don't know if we would have sold our home so quickly if it weren't for her dedication.
Andrewbarnum
Review for Member: Barb Cullen
ZillowVERIFIED We had a unique, antique home that other realtors had been unenthusiastic to help us list. Barb came along and helped us price, position and stage the house in a manner that ultimately ended up with multiple offers over ask, within just a few hours our our first showing! Her attention to detail with staging/photos was evident and certainly made a difference. She was in regular contact throughout the process (still is 2months after close!).
Stephen N.
Review for Member: Barb Cullen
ZillowVERIFIED Barb was referred to us by a fellow KW realtor that we were working with during our purchase of a retirement property. I found Barb to be a complete professional.....prepared, knowledgable and a strong advocate for her client. She maintained a high level of flexibility and professionalism even during these difficult times of the COVID-19 pandemic. The added facet of here skillset was her personal touch. She remained in constant contact throughout our sell cycle. She also ensured our family safety during the COVID-19 pandemic. I cannot overly express our level of satisfaction with Barb Cullen and Keller Williams. I would strongly recommend Barb if you are considering a real estate transaction.
Samantha K.
Review for Member: Barb Cullen
ZillowVERIFIED Barb is an excellent realtor to work with. She was able to sell our condo for a considerable amount above asking, after helping set up the condo for viewing. She worked with us and the buyers on our contingency of finding a home, which changed multiple times. She was equally as helpful in finding a home for us to purchase. We were quite particular which required her to go above and beyond to find something that met all of our requirements.
Neversleeps
Review for Member: Barb Cullen
ZillowVERIFIED Barb was recommended by our Savannah realtor who also works at Keller Williams. And boy did he connect us with a WINNER! From day one she guided us through the quick sale of our home, offered great advice, and was always available to answer any questions big or small. She always seemed to be one step ahead and offered solutions to situations that arose during the sale. This is the kind of person you want on your side when buying or selling a home! Thank you Barb for everything you did for us!
Cpr1906
Review for Member: Barb Cullen
ZillowVERIFIED Barb Cullen is an excellent and thorough real estate professional who knows the local market extremely well. Barb made everything to do with our home purchase work seamlessly. I wouldn't hesitate to work with her again on either buying or selling a property in Newburyport.
Adrian945
Review for Member: Barb Cullen
ZillowVERIFIED Very Happy. Very Competent. Put my interests above the interests of closing a deal, which is what made me totally relay on Barb. If a sell or buy again, I would only work with Barb Thanks Barb!
User6636502
Review for Member: Barb Cullen
ZillowVERIFIED We had a great experience with Barb while buying our home. She guided us expertly through the buying process. She was super responsive, offered great advice, advocated on our behalf and was a pleasure to work with. I'd highly recommend Barb!
User16865763
Review for Member: Barb Cullen
ZillowVERIFIED Barb did an amazing job helping our family find our first home. Our circumstances came with some challenges, and she was able to help us navigate them expertly. When we finally found the right home, her insights into how to make a winning offer were invaluable, and she was tenacious in getting the job done for us. Highly recommended.
KarlaMiller4
Review for Member: Barb Cullen
ZillowVERIFIED Barb was amazing to work with as we got ready to sell our home. She was professional, personable, and had great ideas on how to get our house show-ready. She was honest and realistic, and our house sold in a very short time, which was the timeline we needed. I highly recommend Barb Cullen if you are looking for a realtor. She is the best.
Peter S.
Review for Member: Barb Cullen
ZillowVERIFIED If you're looking to sell your home look no further than Barb Cullen. She is simply the best. She sold our home in record time this Spring and we couldn't be any happier. Her professionalism, attention to detail, and local knowledge were exemplary. She was instrumental in guiding us every step of the way towards a smooth closing. I highly recommend her to anyone.
Zach10
Review for Member: Barb Cullen
ZillowVERIFIED Simply put, Barb is an A+ real estate agent!!! We worked with her to buy our forever home in Newburyport and couldnt be happier. Moving here from out of state, it was very important to us to have an agent who was top notch, had excellent communication skills and a deep connection with the local community/market. Barb hit on all marks. Additionally, she really listened to what we were looking for and found us the perfect home. Barb is a true professional and we would strongly recommend her.
User2554565
Review for Member: Barb Cullen
ZillowVERIFIED Our first time selling a property couldnt have been easier with Barb at our side. She will not settle until the deal has been made! Barb is super responsive and extremely approachable. Her experience in real estate coupled with her determination in acting as our agent sealed the deal. Barb will make it her dream to achieve yours!
Zuser20160409094440623
Review for Member: Barb Cullen
ZillowVERIFIED Over the past several years I have had the great pleasure of working with Barb Cullen who sold our home, offered advice while looking for a rental, and most recently helped us to purchase a home. In each situation she has gone above and beyond and has amazed me with her aptitude to meet me where I am. She is a creative and cleaver problem solver, and her clear communication skills combined with her savvy negotiating skills make her a rock star Realtor. The first time I worked with Barb, we hired her to replace our original Realtor. She immediately understood the necessity of a quick sale and that we needed to get as much for the property as possible. That said, she was honest in her assessment of what she thought we would get and advised us wisely to enter the market at a certain price point. She worked overtime helping to stage the property often using her own personal items to make the home, which was empty at the time, feel warm and inviting. After each open house and showing she immediately followed up not only with us, but also with each potential buyer. There was never a moment when we felt she was unreachable. She always made us feel we were important and no question was too small to ask. She sold the house quickly and was able to negotiate a sale price much higher than we expected. When I was looking for a rental in a difficult and scarce market she assisted me and also introduced me to other realtors who specialized in rentals. She kept me in mind and contacted me with each lead she had. In the end she gave me valuable advice when I was negotiating my lease and was the first to bring me a sweet housewarming gift. Most recently she helped us in a very complicated and difficult purchase of a short sale property. Before I say more, it must be stated that most realtors wouldve probably thrown in the towel on this sale. It was all-consuming and beyond frustrating. Not Barb. When we were at our wits' end and thought nothing was possible to make the sale a reality she came up with a solution. Each obstacle we encountered she took on as a personal challenge to help us overcome. Without her we never would be in our wonderful home today. The property was a short sale and on top of that we decided to use a 203K-renovation loan. Basically this means hoops, jumps, and paperwork till the cows come home. To make things even more complicated we were trying to take our family summer vacation during the purchase period. Bad timing and it could have been fatal to the sale if Barb had not been our realtor. Deadlines were coming fast, and with multiple contractors' requirements needing to be met, she went above and beyond holding night meetings with them and driving to their homes to pick up required paperwork. Despite us being miles away, she always kept us in the loop and made us feel confident and comfortable in the decision making process. Once the sale did go through she has proven to be an invaluable resource connecting us with tradespeople who have been excellent to work with. Barb Cullen is the definition of a hardworker who puts her clients first and values their time, money, and personal needs. She is a brilliant and honest businesswoman who gets the job done right. Even if it takes a bit more of her time and elbow grease she does not shy away. She ensures each job is executed professionally, punctually, and to the highest standards.
Lisa S.
Review for Member: Barb Cullen
ZillowVERIFIED Barb is incredible! She is super smart, buttoned up, knowledgeable and by far a superior realtor in Newburyport and surrounding towns down to Boston area. We have felt 100% confident in Barb listing our house and would recommend her to all friends and family, if they want to sell their house!
Sharonb60
Review for Member: Barb Cullen
ZillowVERIFIED It was fate that we met Barb at an open house. She is incredibly professional, thorough and meticulous about all details. She not only helped us buy our dream house, but she also sold our house for us...in 2 days...in a town she had never sold a house in before. She is all about relationships and not missing anything which is why she is so good at what she does. Follow through and constant communication was our experience with Barb. For us she was best to work with hands-down!
Kalaurence
Review for Member: Barb Cullen
ZillowVERIFIED Barb was invaluable in the sale of our home. Her knowledge, insight, support, and guidance gave us peace of mind throughout the entire process. Barb was also a lifesaver in that she helped us find a short-term rental for our transition period. We would use Barb again in a heartbeat.
Jeffrey B.
Review for Member: Barb Cullen
ZillowVERIFIED My wife and I started our search to buy our first home by interviewing real estate agents who were vetted by my brother, who is also an agent down in Virginia. My wife and I had fallen in love with a home that was off the market, but felt we should mention the listing to Barb during the interview (which took place at 8pm, she was super flexible), even though we thought it was an unlikely proposition. Barb immediately picked up the phone and called the sellers agent, who said that the contract literally just fell through!! Barb asked if we had been inside the house, which we hadn't, and suggested that we go over that evening. With very little lighting, we walked the house with flashlights. Long story short, we put in an offer that evening (as did someone else) and with her professional guidance, we won the bid!! Happy ending right? There is more.. Because the house had no railings off the deck and there was paint chipping on the exterior, the home failed inspection. Barb negotiated with the seller to have the railings installed (which they did) and offered to personally come to the house with a can of paint to cover up any chipping (which she also did). In the end the home passed inspection and due to some unforeseen home repairs, Barb was able to renegotiate our final offer, which worked out very well in our favor. Barb was professional, personable, a fierce negotiator and extremely knowledgeable. She even stopped by a few months later to drop us off a Christmas treat. We would recommend Barb to any person who is looking for great and personal experience. 5 stars across the board.. truly a great person!
Ricardo S.
Review for Member: Barb Cullen
ZillowVERIFIED Professionalism, I swear, was only the beginning. Barb went over and above to help my wife and I make our dream home a reality. She showed us other places in our price range in the area in which we wanted to settle, giving us honest pointers on what the benefits were, what the obvious and not so obvious pitfalls were. All the while never once dissuading us from the one we had our hearts set on. Finding a home is such a personal and emotional experience. We always felt safe in Barb's hands. There were complications with the sale - aren't there always - but Barb handled it, tenaciously pursuing the lowest possible price the seller was willing to give in to. Thank God, because now we have a gorgeous home for our little girl to grow up in, more than what we could've ever hoped for.
Zuser20150216121217821
Review for Member: Barb Cullen
ZillowVERIFIED I can not recommend Bard Cullen highly enough. She is an above-and-beyond-the-call-of-duty realtor who guided us through a series of 4 real estate transactions with untiring expertise, understanding and problem-solving skills that have impressed us every step of the way. From recommending a staging company, to finding renters for our newly-purchased rental properties, Barb has turned every twist and turn in the adventure into a win/win situation for all parties. We could not have gotten unstuck without her and we could not be more pleased with how it has all turned out. If you're looking for an outstanding realtor in the business not just of selling houses, but of helping people move, Barb is the one you should call.
Jnpottery
Review for Member: Barb Cullen
ZillowVERIFIED Working with Barb was a wonderful and very smooth process. Her relationship with other RE colleagues led to our buying a property that we thought had gone to another buyer! Responsiveness to questions and guidance through the maze of the purchase process made for a less stressful experience. We would recommend her to anyone looking to buy or sell in the area.
Bwn75
Review for Member: Barb Cullen
ZillowVERIFIED It was an absolute pleasure working with Barb Cullen in the sale of my home. Her extensive experience in real estate transactions and the market provided us exactly the guidance and advice we needed to have the house go from on-the-market to getting an offer within 2 days! She managed home maintenance tasks for us which was critical as we were moving out of state and I completely trusted Barb to oversee the transaction for us. She was also willing to do a thorough vetting of buyer offers to enable the transaction to close on time. I would recommend she be used with highest regards!
AidenSeraphim
Review for Member: Barb Cullen
ZillowVERIFIED I cannot say enough good things about Barb Cullen. If you are looking for a realtor with a heart then Barb is your go to. She has the perfect combination of knowledge, intuition, patience, assertiveness, and care to each clients unique needs. Did I mention patience! We used her to sell our house in Newburyport and got a full asking price offer our first day on the market. Through all of the ups and downs of the negotiating process Barb was present, attentive and extremely professional. I highly recommend that you give her a call and experience how she can support you through one of the biggest "life changing" experiences a person can go through. Don't wait, call her now!
Latherinealayton
Review for Member: Barb Cullen
ZillowVERIFIED Barb is the greatest! We came in to the Newburyport market with zero local knowledge and little focus with regards to a neighborhood... Plus, a long must-have list and a tight budget... Not easy clients! From day one, Barb was professional, courteous, shared insider knowledge, direction, counsel, advise, and friendship (she even watched our three little ones I the minivan and in houses while we looked around. Her knowledge about the market, advise for negotiating and pricing is top-notch. We feel very lucky to be working with Barb - and we cannot recommend her more highly!
Vegas3554
Review for Member: Barb Cullen
ZillowVERIFIED This is to commend Barb Cullen for her tenacious, professional attitude in the way she handled our complex real estate transactions. We recommend her wholeheartily for any and all matters in the world of buying or selling private or commercial properties.
Laurieknight58
Review for Member: Barb Cullen
ZillowVERIFIED We bought our forever home with Barb's assistance two weeks ago. Barb took the time to learn exactly what we were looking for and sought out homes she felt would fit our family and lifestyle. We honestly loved working with Barb because she made you feel more like a friend than a client. It seemed as important to her to find us the perfect house as it was to us. Barb is very dedicated and I would recommend her to anyone and everyone looking to buy or sell a home!
Nicole C.
Review for Member: Barb Cullen
ZillowVERIFIED My experience with Barb Cullen is top notch! She is extremely professional, knowledgeable (very locally knowledgeable as well), hard working. She goes above and beyond expectations. She asks intelligent, pertinent questions, questions I didn't even think to ask which showed me how much she does her due diligence!! Also she is very accessible and responsive. I can't say enough! We are beyond happy with Barb.
Ccrabold
Review for Member: Barb Cullen
ZillowVERIFIED In working with Batb we found her to be very professional and knowledgable without being at all pushy. She did her best to answer any and all of our questions in a timely fashion and was so easy to work with. I would definitely use her services again for any real estate needs and recommend her highly.
Zuser20140606182606595
Review for Member: Barb Cullen
ZillowVERIFIED Barb was excellent to work with. She made the purchase of our home the smoothest transition yet for us (it's our 4th). She is well informed, knows the market and is always there to answer questions. We were confident that she had our best interest in mind. I highly recommend Barb Cullen!
Zuser20150325060813086
Review for Member: Barb Cullen
ZillowVERIFIED Barb is very professional and a pleasure to work with. She responds to inquiries in a timely manner and follows up. Barb is very pro-active and would send regular emails with properties that fit my criteria, and has extensive knowledge of the area. Lisa
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