ZillowVERIFIEDIn my many years of experience in this real estate industry, Ive never encountered a buyer (or any authorized representative) who is required to pick up the key in the Listing Agents office, especially when the office is not local. Nor this aEURoespecial requirementaEUR? is communicated ahead of time so some accommodation can be arranged. We got this aEURoerequirementaEUR? right before the closing of escrow, surprisingly! And it was stated like aEURoethis is our policy and our work hour is 9 to 5aEUR?. Does this sound like a government office? I understood that this is an out-of-town transaction for the listing team. It will be easier for THEM. I requested different options, such as delivering the keys to the property, the escrow office, or somewhere close to the property. They just ignored and insisted that its their policy and they need to strictly follow it (Did they disclose this to the property owner when they tried to get the business?). I sent a couple of texts, and emails to Alex (Lead and Listing Agent from Rain Maker Real Estate) to raise the issue but I was completely ignored either. It was a horrible experience. This causes a 1-day delay in keys delivery to the new owner, after the Close of Escrow. Deals will pass, but the experience will last, especially if its a bad experience. It goes beyond the transaction. What I saw here is, is a bit of entitlement, cut corners, or lack of professionalism, if nothing else. I had been expecting a bit more from this team. To customers, make sure to ask if they have other aEURoepoliciesaEUR? that are only in their favor. It is better to know it early than later. LOL
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