Betsy Heller

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

I typically dont leave reviews, but this experience left a lasting impression not because I'm still upset, but because it revealed so much about how some people treat others when they think theres nothing to gain. When I was in my early twenties, my roommate and I were in a tight spot. Our lease had ended and we needed to find a new place quickly. Betsy was the renters agent for a unit we were genuinely excited about. She told us the unit was available ASAP and that we were the only people who had submitted an application. At first she was warm, responsive, and helpful. She answered questions, walked us through the space, and encouraged us to apply. We pulled everything together quickly, submitted all the paperwork, paid the application fee ($225) and she told us shed be in touch asap. We were good applicants with stable income and excellent credit and according to her, we were the only applicants. She told us we would hear back either by the end of the day or the following day, so when Betsy went silent, we were simply confused. We did everything right and expected at least basic communication in return. She never followed up. I sent her emails, voice messages and text messages, all of which she ignored. No update, no acknowledgment, just silence. Out of desperation, we called from another number to try to reach her. She picked up, my roommate asked about the property again and she said aEURoeUgh, is this Stephanie?aEUR? and hung up on my roommate. After that, she was completely unreachable. What became clear and whats stuck with me is that Betsy treated us like we stopped mattering the moment she no longer saw us as useful. Her kindness disappeared the second she decided we didnt offer her anything in return. It wasnt just unprofessional, it was revealing. She had no issue wasting our time, ghosting us without a word, and treating us with open disrespect when we tried to follow up. We were respectful, communicative, and serious applicants. But we were young. And looking back, it felt like she didnt think we deserved even the basic courtesy of a response. That kind of behavior may not leave a paper trail, but it says everything about someones character. Now, as a property owner myself, I know this industry is about far more than just closing deals. Most of these agents can sell a house, but it takes integrity, respect, and genuine care to truly represent clients. Betsy lacks all of that. Her behavior showed a complete disregard for peoples time and dignity. Based on my experience, I would never trust her as a listing agent, buyers agent, or rental representative. Because at the end of the day, how you treat people is everything and she is absolutely not the kind of professional anyone should work with.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Betsy went above and beyond in helping our family find and purchase our first home! We had a prior unsuccessful experience with a different agent and were left wondering if we could ever find a home. Betsy was referred to us and she was a life saver. Importantly she got to know us and what is important to our family to guide us to our perfect home. Her due diligence was beyond great and she identified issues in homes that we would have never known about. She saved us time, money, and are forever grateful to her and the team.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Betsy Heller did an amazing job helping our family of four find our new home. She help us purchase a beautiful condo in vista CA and I'm very pleased how the whole deal went. her and her team are wondering in taking care of everything and communicating with us in every step of the way. I have know Betsy for many years before and I knew she was the right person and realtor to help us find our new home. As first time buyers we had no experience in this, so she I was beyond happy we had her by our side.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

To say that Betsy is good at her job would be a massive understatement. She is divine! Betsy turned this overall stressful process of trying to buy our first home into a valuable learning experience & ultimately got us into a home that we love. She took everything we wanted into account when searching and gave us honest feedback. We appreciate Betsy so much! The ONLY bad part about this is that we wont get to hang out & talk to Betsy every weekendaEUR|well miss her!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

I can't say enough about Betsy and her team. We were lucky enough to be connected with Betsy by a good friend who'd recently worked with her. We had been searching for a new home for literally years. With the market being as crazy as it has been since the start of the pandemic we felt fatigued and uncertain. Betsy was the answer. She is so incredibly knowledgeable about all aspects of real estate, from construction to financing, and everything between. Touring homes with her was refreshing and reassuring because she was always interactive and vocal, pointing out details and describing potential options/changes. It was always clear that she was thinking about and advocating for us and what we needed in a home. She is honest and and tough, but ever so compassionate and dedicated to her clients. She guided us through the offer, acceptance, and escrow process with grace, patience, and so, so much warmth. I can't recommend her enough. And, to emphasize how much we enjoyed working with her, I have to say, she is someone I hope to keep in contact with simply because she's and awesome human.