Exit Realty Homeward Bound

I have met with John on 2 occasions. The 1st, 10 years ago and the 2nd, a few weeks ago. The reason why I sought him out, 10 years later, is the same reason why I want to do business with him now. John ...

I needed to find a home quickly. What I didnt need was an agent who was representing me in possible home purchase would rush me through viewings of homes I chose. I never got enough time and when I opened my mouth I was cut off. At 70 years of age, and this desire to purchase a home a home my absolute 1st, I need a realtor I can confide in, that will actually listen to me, and not rush me! I'm still looking but Ill have to find another agent thats a bit more laid back, open to conversation and over 10 minute walk throughs.

At first seemed very welcoming and then turned to being dismissive. I am writing to share a concerning experience I recently had with John Farrell, Associate Broker and agent at Exit Realty Homeward Bound. As someone new to the house buying market, I rarely raise complaints about poor service; however, this situation warrants serious attention. Initially, I identified a multi-family house listed in Binghamton that fit within my budget. After submitting an offer on this property, it was swiftly taken off the market, yet Mr. Farrell, who was the listing agent, failed to respond to my offer or provide any communication whatsoever. Subsequently, I discovered the property was in foreclosure, a critical detail that Mr. Farrell neglected to inform either me or my agent. Undeterred, I moved on to explore another similar property, only to find that John Farrell was again the listing agent. Placing my trust in the hope of better communication, I submitted another offer. Two weeks passed without any response from Mr. Farrell or anyone in his office. My agent relayed that even the office assistant had been unable to reach him. In today's worldaEUR"2025aEUR"where almost everyone carries an electronic device, such extended silence and lack of communication are unacceptable. To those who have had positive experiences with Exit Realty Homeward Bound, I acknowledge and respect your opinions. However, personal experience has demonstrated a troubling lack of consistency and professionalism in this instance. It is imperative that businesses maintain high standards of service, especially when they hold active status and deal with clients entrusting them with significant financial decisions. Mr. Farrell failed to update the listing status to appropriately reflect the seller's positionaEUR"whether under contract (U status) or pending sale (P status)aEUR"thus leaving prospective buyers thinking listing is still looking for a buyer. I urge anyone searching for properties in the Binghamton, NY area to exercise caution with the Exit Realty Homeward Bound. If you have any similar experiences, transparency and accountability within the real estate community needs to be shared.

As a first time home buyer I was so glad to have Bob as my realtor. He was always available when I had questions and walked me through every step of the home buying process. I really appreciated the recommendations he gave and they all worked out great. I love my home and I know I wouldn't be here without Bob.

I had a tough situation with a property with a clouded title and some other issues. Bob gave on point and expert advice that helped us make informed decisions about how to move forward. Bob is not in it to just make money, he is a professional that wants his clients to get the right outcome. I appreciate his honesty, integrity and knowledge.