ZillowVERIFIEDAfter working with another agent for about two months, I was frustrated and disappointed. She always does things last minutes and was not able to capture my needs, interests, and how much I can afford, even after viewing quite a few properties and going over my personal and financial details with her. During the final home searching phase, I even asked her to inquire about this apartment I had just purchased, to see whether it is a fit for me, and she failed me. I then did a lot of research on my own about this property, because I really like the location and state of the property. I found the information she gave me were not accurate and I had decided to reach out to the listing agent, Bill directly. I contacted Bill on streeteasy, he responded almost immediately, and confirmed with me the open house viewing. I saw Bill at the open house, he was very friendly and energetic, and was happy to answer any questions I and other fellow homebuyers had. It was such a great contrast to my agent and considering how she failed to provide me accurate information, I decided to have Bill to also represent me on this transaction (meaning he was a dual agent representing both the seller and buyer).Although Bill was a dual agent on my transaction, I strongly feel that my rights and interests were protected throughout the whole process, from submitting my offer, to communicating with the seller who lives in Vermont, and to final closing. Bill has always been responsive to phone calls and emails, answering questions big and small, from me, the lender, and my attorney, and he is always energetic when he speaks to you. He was reaching out to me almost everyday making sure everything is on track. Even though I am finally closed with my original lender, at one point, the lender almost denied my application after my application was with them for five weeks, it got me so frustrated and worried. Bill jumped in and assisted me in all possible ways in getting my application started with another reputable lender, and everything well very well with them. But I ended up going with my lender because they were able to give me clear to close a few days before and a slightly better rate. Also, thank Bill and my loan officer in getting all necessary documents together such that the underwriter could finally approve my loan application.I was touched on the closing day, when Bill and the seller finally met after three years working together. I then found out Bill was the one who helped transforming the building. You dont find too many real estate agents that are willing to take three years of their time on a building. And it wasnt only advantageous to the seller to be able to sell at a better price, it also means the buyer like me will be able to live comfortably in the building and not have to worry about keep spending money and fixing different parts of the building every now and then.With my personal experience working with Bill on this homebuying process, I will recommend Bill to anyone who are seeking a knowledgeable, professional, humble, responsive, friendly, caring, and energetic real estate agent, and I am sure you will not disappoint.