ZillowVERIFIEDMy family and I were relocating from Colorado Springs, CO to the Augusta area. As we prepared for our upcoming move, we decided that we wanted a change of pace and lots of space. As such, we set our minimum home size at 3000 Sq/ft and minimum land size at 10 acres. Since buying a home is a huge commitment, we were very picky, and needed a realty team that could work in both South Carolina and Georgia. That team was Vikki Crossland and Brandi Cook.These two ladies are amazing... They both worked extremely hard to ensure I was able to see all the properties I found for sale. When you're looking for land, that is a daunting task. Vikki and Brandi both spent literally two weeks showing me homes in South Carolina and Georgia. Compounding this challenge was the distance between homes, ranging from just a few miles up to 90 miles apart. I was always driven to and from showings, showed complete patients, and absolutely no pressure from either of them.Before beginning our search, the reality laws of the area were clearly explained, and they made no attempt to push a realtor agreement on me. Vikki graciously showed me properties within her legal capacity as realtors may show any property to a potential buyer but may not discuss price points or property aspects to look at until they have a signed contract designating them as the buyer's realtor and the buyer as their client. Until this happens, the buyer is considered a customer, not being represented by the realtor. I prefer to work this way, so I may assess the realtor before formally hiring them. As it turns out, they also like to give the buyer the opportunity to spend time with them. This allows them to ensure a good fit for a working relationship.As it turns out, I did sign with the team as Vikki had earned my confidence. And once I signed, it became very clear that both Vikki and Brandi were very knowledgeable realtors that gave solid advice on home prices, potential issues, and area information. Again, consider the wide area we covered...This process started months before I intended to make any offers. This was not an issue for them as this team is focused on helping their clients find a home. In the past, I have had the unfortunate experience of working with other realtors that were only interested in collecting their commission. This team is not like that...Finally, after seeing 50+ homes, meeting my basic specification, it was time to cut my options down and start the negotiations process. The home that I ultimately chose was in Georgia, Brandi took the lead as she is licensed in Georgia. She negotiated with the seller's agent in precisely the manner that I had requested, making educated and experienced recommendations throughout this process, but never moving forward without my express approval. This made the contract negotiation virtually stress free. In the end, a solid, mutually agreeable contract was reached between myself and the seller.Now here are the important parts that really highlights their superiority. I was not in the state for the entire contract period. Brandi represented me at every inspection, fought for corrections, concessions, and loan required modifications with superb results. Since the property was a 2-hour drive from her office, these days were entirely spent working on my behalf. Amazing!!!Unfortunately, the closing did not go as planned... Since I was still not in the state, but in route, driving my family 1600 miles across the country, I gave power of attorney to the lawyer to serve in my stead. What went unnoticed by everyone, except Brandi, the numbers (money) were off. Even though we, the attorney, mortgage officer, and myself initially believed we identified the discrepancy, it was Brandi who proved otherwise. After the closing, she continued to work the issue until it was proved that errors had been made. Fortunately, Georgia law allows for corrections in these matters after closings... Brandi worked with the mortgage officer directly to get bank documents fixed and amended, brought in her legal team to help fix the situation, and is ultimately responsible for saving many people, including me, unnecessary court time. After two weeks of additional effort, everything was rectified, and I received $6K in missing funds do to a computer error. At the conclusion of the event, both Vikki and Brandi attended the amendment meeting to ensure I had full support from my reality team.If you have never worked with a realtor or realty team before, let me assure you they are the exception... They allowed me to choose them, earned every penny of the commission during the extensive property search and contract negotiations. And finally, even to my amazement, continued to work on my behalf after their obligations had been met.I can not say enough about these ladies.-Mr. D