ZillowVERIFIEDTired of ?good enough? products and services? I am! Looking for the best Realtor who ?does more??and makes you feel like your needs are first priority? I was! Luckily, I found Renne Storms & Anna Udrescu both from Gulf Pointe Properties. As housing is being snapped up in South West Florida, I would never have time to begin the entire process on my own. My Wife and I had no idea about every step of the process whatsoever when I first started taking a look at homes in Florida, or what to expect throughout the process. I also work in the service industry and am very aware that it is wildly important to ensure that: (1) your clients have the necessary information to make informed decisions (whether small or big, like purchasing a house); and (2) that their expectations are established appropriately and met. Renne and her team exceeded in both aspects. The amount of effort and time they put into walking me through the process is unbelievable. From the first day that we met, they spent their entire evening walking me through the ?big picture.? From there on out, they were always available to provide me with the information that I needed (or didn?t need, but needed for the sake of my sanity) ? every decision that we made, small or big, mattered to them. Not only did I feel like I had all the information I need to make those decisions, but I also felt like I was in good hands. Especially because we didn?t know this area. I didn?t know all of the questions I should be asking (or do?s and don?ts, for example) and they would proactively provide this information, which made me feel like I was walking through this process with eyes wide open. From an expectations perspective, I don?t know how Renne & Anna does it ? and to the fault of everyone else I worked with ? they set my expectations really high and not unrealistically high because they would meet them. Obviously, making an informed decision is the most important part of buying a home. But personally, as being ?emotionally? invested as well in buying a home, having someone who properly set, managed, and came through with: expectations was such a lifesaver and made us feel so at ease throughout the entire process. I?m not sure what to expect, what?s good/bad, etc., and they were always so candid and provided their own perspective of different aspects of each home that she thought would be relevant to my decision making based on what they had learned about us. I truly appreciated their input and relied on it heavily. This is an invaluable quality to have as a service provider and not everyone has it. It is crucial to keep those around that do. It?s easy to push paper and get the signatures, but they are really focused on making sure people are satisfied through the process and with the outcome. This process is very stressful. Yes, there are a number of things that people can do to make it easier. But as you can see, based on the above, Rene and the team at Gulf Pointe Properties went above and beyond (as I?m positive they do with all of their clients) and truly made us feel like we had a confidant/partner throughout. I?m one of the first of my friend group to buy a house in Florida so there were no ? ?well what do you think? or ?what feedback did you have in your experience? talks ? except with Renne Storms and that?s not in their job description, and it truly makes me consider them not just an agent, but a friend. Overall, I would strongly recommend Renne Storm and the team at Gulf Pointe Properties to anyone looking to buy or sell a home, especially if they are first-time homebuyers in Florida. I would trust them with my eyes closed and their attention to detail and level of time/dedication to their clients is outstanding. I cannot say enough about my experience with Renne and Gulf Pointe, They set the highest standards, and truly practice ?service above self.? You won this customer! Looking forward on teaming up again in the near future. Again , Thank you Renne, Anna & Gulf Pointe Properties. Ross & Yesenia Rivera