ZillowVERIFIEDPentz Homes Keller Williams Classic Realty N.W. It is hard to know who to use as a Realtor, this may help from the many choices. At 11am on 4/20/20 was the set closing date for the sale of my house. Nate Pentz (Pentz Homes) calls and tells me that there will be no closing at 11am. A short time later he calls back and says there will be no closing on 4/20/20 at all and in fact they don't know when they will be able to close. Nate Pentz told me the buyer knew about it on Wednesday, 4/15/20, 6 days earlier. I had already moved out of my house on 4/19/20, stored my belongings unnecessarily for what turned out to be 6 weeks (didn't move back for many reasons). Throughout this buying and selling process the many problems that occurred could have been easily avoided with an active advocate that kept me updated with the changes and vital information happening from day to day from the other agent, mortgage co. and title co. This could easily be done over the phone with minimal time invested. There were no regular, frequent updates to me as to the status of the sale and buying transactions. I received important information several times when it was too late to be helpful, and in this example was a detriment. Nate Pentz was paid very well. I called Nate Pentz after I had moved into my new home and told him I wanted him to pay for my expenses and hardship due to his failures (me moving out of my house for 6 weeks before I had to) and I would do what I could. He responded okay, I never heard any more from him. A week after that, I called Keller Williams Classic Realty N.W. I spoke with the Broker in charge of that office and Pentz Homes, Greg Hartos, and told him what I had told Nate Pentz. He said to give him 2 days, I never heard back from him even though I paid for a sale, a buy and two document storage fees to Pentz Homes (that cost me over $10,000.00). After speaking with a different real estate broker/agent, an attorney and contacting the Real Estate Association it is clear that legal action is required, however it is also clear that legal action is not reasonable because of the cost compared to the gain. The Real Estate Association and in arbitration they will argue that the poor managing did not matter legally because of me allowing dates to be changed in order to get the sale of my home completed, and not having to start all over.
