Note: Reviews may include other agents on their team
What clients say about this agent....
Michelle M.
Review for Member: Melissa Berens
ZillowVERIFIEDMelissa did a great job of coordinating the staging needs, supported with local contractors, and had an awesome photographer and video guy to make the house stand tall! Lots of negotiations and creativity when we needed it. Melissa always goes the extra mile, is grateful for the business, and is accountable for her part. She is also quite funny, which I appreciate, but serious when it is needed, of course. This is my 2nd house purchase/sale with Melissa, so that speaks volumes about my trust and faith in her!
Batres250
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was awesome!! From the beginning of the process, she was a great help in finding and buying my new home. From the start, she made the pre-approval process fast and easy. Then., took all the homes that I was considering and organized them so that we could go looking at each house, and helping me determine the pros and cons that I had for each property. Once I found the right one, she would make sure I did not miss any communication with the builder/lender, so I was able to stay on top of the paperwork. Any questions, I had she would answer same day, sometimes late at night. Any issues, concerns or fixes I wanted on the property, she would ask on my behalf and get them resolved. She was always on top of things, making sure the process moved along as planned. Would definitely recommend!!
Zuser20160723112020568
Review for Member: Melissa Berens
ZillowVERIFIED She was great!! She was very patient with all my questions and helped me fill out forms!!! She got me my asking offer on my house. I would use her again and I highly recommend her!!
Keithnutter23
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was great to work with throughout the process. She was responsive and never made us feel like any question was too small or too frequent, which we appreciated as first-time buyers. When we ran into a non-standard legal situation tied to the property, she helped us navigate it with patience and professionalism. We would recommend her to others looking for an agent in the Charlotte area.
Hackworth J.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was incredible to work with and asked all the right questions to make sure I picked the place I wanted. She was extremely helpful during the closing process and making sure everything was right and nothing was left undone.
Yolanda R.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was simply phenomenal! My situation was unique to say the least and she helped me navigate through one of the most difficult and gut wrenching times in my life. I was dealing with a difficult separation in addition to selling my home; there were days I just didn't think I would make it through; the process was grueling from start to finish due to a few factors but Melissa was there for me every step of the way, encouraging me, giving me words of support and keeping my head in the game! I appreciate everything she did for me and her unrelenting efforts in getting my house sold! I can't thank her enough! She is truly a one of a kind agent!
Adam K.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was excellent from top to bottom in terms of her knowledge, communication, execution and advocating for us throughout the process. I strongly recommend her! We will work with her again when the time comes.
Jessica J.
Review for Member: Melissa Berens
ZillowVERIFIED This is our second time working with Melissa, and like the first time she was able to get the house and deal that we wanted. She listened to what we needed for my mom and helped us find the home and negotiate the price in this competitive market. Melissa always made herself available for us and had great suggestions for local vendors.
Paula H.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa is AMAZING! Very knowledgeable, prompt in communicating and definitely an AMAZING advocate. My condo had been for sale for about a year. Once she came on board I had an offer in 2 days. It was a beautiful experience.
Lilyzhlb
Review for Member: Melissa Berens
ZillowVERIFIED Melissa is very professional, easy to communicate, very efficient and responsive. She focused on key issues for our purchase of the condo to protect our benefit, had a very good communication with seller's agent, and feed back to us with helpful information. We were very happy and comfortable to work with her.
Caitlin E.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was so helpful in assisting us finding our new home in the Charlotte area. She was always fast to respond, and was a pleasure to work with. We would recommend her to anyone looking for a new home.
Jennifer G.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa berens was amazing I would definitely recommend she was on top of everything all the time she made sure we got are dream home its amazing to see a Realter fight alongside of you every step
Mcperry1028
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was excellent about responding quickly and helping with every step of the process in both selling and buying my homes. She made sure that all deadlines were met and was very helpful in finding experts in areas necessary like general contractors and inspectors. Would highly recommend!
Steve S.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa is Awesome! Super positive, and knowledgeable she goes beyond to provide a great home buying experience. Super responsive and was always happy to answer all of my questions. Really like that she negotiated for me and never back off of getting the best deal for me. Would highly recomend Melissa to anybody buying or selling. Thanks Melissa your the best!
Drakedits
Review for Member: Melissa Berens
ZillowVERIFIED I would give Melissa 6 stars if I could. I was renting a townhome and it was unexpectedly listed for sale. We had to act quickly and Melissa was on it! She negotiated a good price, coordinated inspections and hooked me up with a great lender. She's responsive and knowledgeable and works hard with a smile on her face. I can't recommend her strongly enough!
Crystal H.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was amazing throughout our entire experience of buying and later selling our home. From the very beginning, she guided us with expertise, patience, and clear communication, making what can be a stressful process feel smooth and manageable. When it came time to sell, Melissa handled everything professionallyaEUR"from marketing the home effectively to negotiating with buyersaEUR"helping us achieve a good outcome. We truly appreciated her dedication, responsiveness, and genuine care for our best interests throughout both transactions. We would wholeheartedly recommend Melissa to anyone looking for an agent who can guide you confidently through both buying and selling a home!
Jpupel
Review for Member: Melissa Berens
ZillowVERIFIED Melissa is the ultimate professional. Although we didn't end up buying (so far), she guided us through the process expertly...and really used her negotiating skills to make sure we didn't end up with a really bad purchase. You can't go wrong with her.
Justin O.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa is a nice, charming realtor who showed up on time and helped us see the big picture about the purchase decision. With a tight turnaround, we were able to close on time. What I didnt enjoy: It felt like Melissa was more focused on getting the deal done than on checking all the details and mitigating risk. I felt her preferred loan officer was pushed on us harder than I expected or wanted. Maybe that was to ensure the deal closed quickly, but it didnt feel like it was done with our best interests in mind. After qualifying us for a 30-year mortgage, that loan officer sent a one-sentence email saying we didnt qualify for a 15-year mortgageaEUR"which didnt match my own calculations. Multiple other lenders later confirmed we did qualify for a 15-year mortgage. That could have cost us thousands of dollars a year. When the home inspection flagged the window and chimney, I had to pursue specialized inspections myselfaEUR"these werent encouraged by our agent. The window needed replacement (a costly, custom job) and the chimney required multiple services. Because I pushed for those inspections, we secured several thousand dollars in credits. I believe a good realtor should flag and pursue those concerns proactively. I also called the insurance company for a CLUE report to check for prior claims. My agent said it was a good idea only after I did this. The report revealed a prior water damage claim that hadnt been disclosed. When I raised concerns, Melissas responseaEUR"aEURoeWhat are you concerned about?aEUR?aEUR"felt dismissive. My family advised mold testing, and the home tested positive for elevated mold levels, for which remediation was estimated at $5,000. I cannot recommend an agent who charges an administrative/transaction fee on top of a 3% commission. Some agents add these fees mainly because the market allows them to, not because the service provided justifies the extra cost. Finally, her team offers prizes for 5-star reviews, which in my opinion could influence the distribution of ratings.
Kelly R.
Review for Member: Melissa Berens
ZillowVERIFIED We loved working with Melissa. She was on the ball, helped us navigate a fair price, and was able to guide us to neighborhoods we loved. Thanks Melissa!
Robson S.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa Berens provided me with the best service I could have asked for. Currently living out of state, I was very fortunate to find her profile, and after the first call, I knew I had found the right professional. With extensive suggestions, feedback, support, and collaboration from others, I was able to repair, paint, and get my home ready to be listed. If you've recently vacated your home and decide to list it, Melissa will help you with everything and close the deal. She is friendly, experienced, and delivered excellent results. I wish Melissa and her future clients all the best.
E T.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was my agent during what proved to be an unusual, prolonged, and challenging home buying experience. Through it all she was dedicated, available and attentive to all the details. She went above and beyond when the situation called for it, and I am grateful for her expertise and for the care that she shows her clients. Thank you Melissa!
Liz L.
Review for Member: Melissa Berens
ZillowVERIFIED This is the second time we've had the pleasure of working with Melissa, and without a doubt, we'll continue to work with her in the future. She helped us purchase our second property with another builder, and when it came time to sell, she had our house under contract with a full-price offer in just 3 days. Her local knowledge, combined with her excellent communication skills, made the entire process smooth and stress-free. Melissa is incredibly responsive and easy to work with. I highly recommend her to anyone in the area who needs to go under contract quickly!
Matt B.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was excellent and we would highly recommend her. She understood what we wanted and was patient with us while we waited. We eventually bought a new build and we couldn't have been more grateful to have her as our realtor. The purchase agreement, loan origination, closing proceedings, and finished product all had issues and we would've been overwhelmed without her help to guide us through the process.
Kimgrierlo
Review for Member: Melissa Berens
ZillowVERIFIED Melissa did an absolute amazing job in assisting us with our new home purchase! We called her on a short notice and she not only accommodated our schedule; she delivered expert advice and recommendations that made the process flawless. I cannot thank the entire team from beginning to end for providing not only great service but most importantly knowledgeable support! When you trust the person the process works. Melissa has set the bar and the bar is high!
Leslie W.
Review for Member: Melissa Berens
ZillowVERIFIED If you need a smart, professional, connected, efficient realtor who is down to earth, easy to talk to and has a great personality, then call Melissa. I relocated from Florida to North Carolina, and she made my house search and purchase so smooth!
Trisha R.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa did an extraordinary job helping us purchase our home. She was very patient during our search as we waited for the right property in our neighborhood to come on the market. Once we saw our house Melissa provided expert guidance and strongly negotiated on our behalf throughout the due diligence period. She assembled a top-notch team, from a mortgage lender to a general contractor, and closing attorney that worked together seamlessly and brought us to the closing table in just three weeks. She didn't miss a detail and was extremely proactive. We love Melissa and she will be our Realtor for every transaction going forward.
Keno819
Review for Member: Melissa Berens
ZillowVERIFIED Melissa B. helped me a lot to buy my first house in the States! Great work! She recommended several contractors to help with the acquisition. Thanks Melissa!
Froseadam
Review for Member: Melissa Berens
ZillowVERIFIED Melissa is wonderful! We recently closed on the house and she helped us from start to finish throughout the entire process. We moved from out of state and she helped navigate the process and all of its intricacies. She is very down to earth, accessible, and caring about all of the different aspects of finding and purchasing a home. She and her team were fantastic.
Ggmarchwind
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was great! We found an amazing house. Her team was super. She referred us to very able closing attorneys and construction company for renovations. When there were problems a call to Melissa solved it. I highly recommend her.
Amani Z.
Review for Member: Melissa Berens
ZillowVERIFIED If I could give Melissa a 10 star review, I would! This was my first time buying a property & Melissa was with me every step of the way aEUR" I truly felt like her daughter! She is knowledgeable, easy to get in touch with, and a wonderful negotiator. She makes sure we get the biggest bang for our buck! Thank you so much Melissa, you were so awesome!
User086329
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was very responsive and knowledgeable about the Charlotte area. She communicated well and although we decided to hold off on our move for now, I would not hesitate to work with her again in the future.
Fkwprq4jnk
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was timely, clear and did not hound us throughout the process. She allowed for great autonomy and the appropriate amount of guidance. Thanks for your help for us and our move!
Vbar531
Review for Member: Melissa Berens
ZillowVERIFIED I recently had the pleasure of working with Melissa Berens to find our new home in North Carolina. Moving from New York, my family and I were looking for a fresh start, and Melissa made the entire process smooth and stress-free. From our very first meeting, Melissa demonstrated exceptional professionalism, deep knowledge of the local market, and genuine dedication to finding the perfect home for us. She took the time to understand our needs and preferences, showing us a variety of options that met our criteria. Melissa's expertise was evident as she guided us through each step of the home-buying process. She was always available to answer our questions, provide valuable insights, and address any concerns we had. Her attention to detail and commitment to our satisfaction were truly remarkable. Thanks to Melissa's hard work and unwavering support, we found a home that exceeded our expectations. Her enthusiasm and positive attitude made the entire experience enjoyable, and we are incredibly grateful for her assistance. If you're looking for a reliable and dedicated real estate agent in North Carolina, I highly recommend Melissa Berens. She is a true professional who will go above and beyond to help you find your dream home. Also, gave us such lovely gifts after closing!
The S.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa did an outstanding job finding my family and I our dream house. I'm in the military and first home buying was a very nervous step for myself and my family but she helped us through the entire process. She saved us from so much heartache and saved us a bunch of money. She never gave up on us. She even fought for us making sure we got we deserved. I think everyone should use Melissa as a realtor because you will be amazed by the work she will do for you. Our number one priority was finding a save place for our family and she made sure of that. Please if you're a first time home buyer and or ready to buy another home please use Melissa and you will not be disappointed! Thank you so much for everything Melissa. -Caleb
Ichoop19
Review for Member: Melissa Berens
ZillowVERIFIED Melissa did an outstanding job assisting us with purchasing our home. Melissa was knowledgeable, and an awesome advocate when we needed her. Melissa made the entire experience comfortable for us. Thank you!
Martender666
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was very organized and responsive. Our house was hard to price because it was unique and she made an effective assessment. We wanted to list on an expedited schedule, and she made it happen. The on-line representation of our house was excellent. When we had questions, comments, or requests, we could depend on Melissa for a quick response. When we received an offer, she was very helpful in helping us think through the counter. We especially appreciated Melissa's integrity, pragmatism, and communication skills.
Shashi C.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa did a great job assisting us with the purchase of a condo. From doing research on the properties to loan approvals to title transfer, she was with us every step of the way. Highly recommend her!
Jenni A.
Review for Member: Melissa Berens
ZillowVERIFIED We can't even begin to tell you how incredible Melissa was throughout our process. It got a little complicated and she was calm, full of knowledge and super helpful. We will tell EVERYONE we know buying to use her.
Chambers L.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was a delight to work with! Shes got your back and pays attention to what you need and what you want. As a first time home buyer, I was very stressed about the whole process, including the search for a home. She really helped combat that stress by answering my many, many questions and making time to see prospective homes in a timely manner.
Ccurren10
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was terrific to work with. She was very easy to get a hold of any time of day and scheduled house tours for my wife and I multiple times a week. She is very knowledgeable of the area and market trends. My wife and I both work full time jobs and she was very accommodating to our schedule. She would search MLS for houses on our behalf, and even found one that had a listing glitch where the property didnt show up on our MLS map. She sent us the link and set up the tour for the day the house came on the market and we were under contract two days later. Highly recommend working with Melissa.
C M.
Review for Member: Melissa Berens
ZillowVERIFIED I had the pleasure of working with Melissa Berens for the past 3 months in my first ever home search. For most people, home buying is a stressful process. But this was not the case for me as working with Melissa was a pleasure. Melissa is the most professional, knowledgeable, and personable realtor I have interacted with (this is the first time I have bought a place for myself, but not as a whole - and I have interacted with many realtors in the past). Personally, her kindness and caring nature meant our memories of home buying were filled with laughter, comedy, and joy as we toured properties with her. I looked forward to every showing because of how fun and enjoyable the whole process was - even the houses that were definite "no's". Melissa was so patient with us as we figured out what we really wanted - and helped us find a forever home that will stay with us for generations to come. Professionally, the tours, closing, and entire purchasing process went through without one roadblock thanks to her experience and sharpness in making sure the details are taken care of. Melissa knows the real estate industry, and Charlotte/SC inside and out, from single family residences, to condominiums. She always knows the right questions to ask, and what to look out for. In addition, for the 3 months I worked with her, I was always able to reach her if I had questions. I had the confidence of knowing I was represented by one of, if not the best in Charlotte, and her reputation as a top-tier professional certainly precedes her in any interaction with an outside party. If you are reading this and looking for a realtor, Melissa Berens has my highest endorsement - and I almost wish I could go back and do it all over again with how enjoyable the process was. Personally, and professionally, Melissa was a pleasure to work with. I certainly have no doubts who I will reach out to next time I am looking for a home! If you are reading this Melissa, Thank You, from the bottom of my heart. Thank you. This will be the first of our many collaborations!
Lydiahamiter
Review for Member: Melissa Berens
ZillowVERIFIED Melissa did an amazing job! This was our first home buying experience and she provided exceptional guidance without being overly pushy. Her experience and amazing connections provided a seamless experience. Cant recommend highly enough!
Karin W.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa is a pleasure to work with. My purchase experience was exceptional from showings, going under contract and throughout the closing process. She went above and beyond and handled everything while we were out of the country, it was truly the easiest purchase experience we have ever had. I highly recommend Melissa Berens and look forward to continue working with her on future needs.
Acscott1220
Review for Member: Melissa Berens
ZillowVERIFIED Melissa made the process so smooth for me! As a first time homebuyer, the thought of buying a home is really intimidating, but she explained the process well & I felt comfortable asking her the aEURoedumb questions.aEUR?
Moveit2loseitstudio
Review for Member: Melissa Berens
ZillowVERIFIED I had previously made real estate purchases and dealt with realtors in the past. This time I didn't hire a realtor at first because I didn't want to deal with the headache of getting my son out of a contract like I had to do when purchasing some of my home in the past. Ironically, the first agent we met with who showed us some houses I had selected would have fallen into this category: aEURoeI would have had to fire her because she was very disappointing to us in so many ways! Not extending an invitation to shake hands with me or my son, not interacting with us appropriately, not giving me information about her business or the organization she works for, and a host of other aspects that I felt she handled poorly. So, when I saw a house on Zillow and went to see it, I knew it was perfect for my son. So, I contacted someone using the Zillow website, and they assigned Melissa to meet us at this location. Melissa was well-prepared; she shook my son's and his girlfriend's hands and gave me information about herself and the company she represents. I figured she had made it to second base with me! Melissa earned my trust over time, drafted the contract for this house, and connected my son with a Phenomenal loan officer. She bargained until 11 p.m. to get us the best offer on this house. Melissa had all the crucial key subcontractors and companies in place to ensure our loan went smoothly. She knew an appraisal company, an HVAC company, and a window company who had to come out to look at something we were concerned about before purchasing this home. Our to-do list was getting done fast so we could close on this home faster. We began working with Melissa on December 10th, 2024 and closed on the house on January 11th, 2024. It took only one month for my son to sign the paperwork at the lawyer's office. Please keep in mind that we had to take time off for Christmas and New Year, which could have been completed in three weeks. Additionally, my son did not have an approval letter when he began the process. Finally, if you need a realtor, look no further than Melissa. She is pleasant, knowledgeable, well-experienced, and a fantastic negotiator. She has a broad staff to assist you in closing your dream house as soon as possible. Go, Melissa!! We Thank You, aEURoeThe AndrewsaEUR?
Michelle M.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa just rocked it! She immediately took an active role in my house-hunting mission; it was not easy due to living in NY and relocating. She was integral in the hybrid closing model we used, knowledgable in all areas, and gave me very trusted and important advice. Melissa scheduled 4 houses for me to look at in Rock Hill, SC on my first weekend down, and house #3 was THE ONE! Had a contract within 24 hours. She was available at all hours and always made me feel like I was her only client. She is the BEST!
Catriona L.
Review for Member: Melissa Berens
ZillowVERIFIED Melissa did a fantastic job helping us find our home and I wouldnt hesitate to recommend her. We were not easy clients as wed just relocated from the UK and were new to the market, had a million questions and no idea what we wanted! She was patient, laughed with us as we adapted to the change in environment and worked tirelessly to get our dream home across the line!
Nanaadjepong N.
Review for Member: Melissa Berens
ZillowVERIFIED It was a pleasure working with Melissa on the closing of our townhome. Melissa was very attentive to our needs and helped us navigate the closing process without hassle. She was quick to respond to every text or e-mail I sent her which helped to move the process along. I highly recommend her to anyone looking for a real estate agent.
Elschramke
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was an indispensable part of our home buying experience. We had no idea what we were doing and she walked us through every step and got us in touch with everyone and everything necessary to complete our first home purchase. She was willing to answer any question we had day or night and always got back to us right away. We couldnt have done it without her! She made our experience as pain free as possible, and I would recommend her to anyone who is looking to find their first home.
Zuser20150902070210283
Review for Member: Melissa Berens
ZillowVERIFIED Melissa was great! We sold and purchased a home with her, the whole process was very comfortable. Melissa and her team took care of us, would highly recommend!
