ZillowVERIFIEDWe worked with Matt to sell our home in Manchester. When we first started the process, we felt that Matt would be the right person to guide us and get us the best outcome from the stressful process of selling our home. The listing descriptions and photos all looked great and we were excited to get our home on the market. Our son is special needs so scheduled showings would be a challenge for us. Instead, we focused on Open Houses twice a week. This went well for a time, but then as the weeks dragged on it became apparent to us that Matt's team started to lose enthusiasm for our listing. It felt like we had to strongly encourage them to be available for the weekend Open Houses, even offering to show it ourselves if someone from the team wasn't available. After the 30-day mark, Matt requested that we have a review of how things were going, at which time he suggested we cut our price by $25k to drive more engagement and get more offers. We politely declined and asked Matt to work some additional angles to get us an offer. Which he did and shortly after we had two offers: one cash offer below our asking, and one offer at our asking price. Success! We accepted the full price offer and were ready to move forward with our lives. Unfortunately from there things became extremely difficult and this is where we needed Matt's guidance the most and where we felt most letdown. Without getting into excessive detail, once we accepted the offer we felt that Matt's focus turned from being our ally to simply getting the deal done at all costs. When the buyers asked for concessions, we felt pressured to accept them in order to keep the deal together. The final and most stressful issue occurred after the buyers took possession and would not return our security deposit, ultimately a situation that could have been avoided had Matt been more involved in the process with us to the very end. The brokers at Reinhart were excellent to help us resolve the situation, but ultimately it would have been best to avoid it entirely.
