Note: Reviews may include other agents on their team
What clients say about this agent....
Tmpcph
Review for Member: Mandy Friend Gigliotti
Zillow
ReviewAbbey and The Friend Team did a great job. I don't know how my sister & I could have gotten through cleaning out, then selling our parents' home, while living out-of-state, without her help. She had resources and good advice to help us with every step of the way. I can't say enough good things about all the help she and her team gave us.
Usmccoldwell
Review for Member: Mandy Friend Gigliotti
Zillow
Review I did not know what to expect using the zillow app and a random agent but Allison was amazing. I requested a showing through the app and Allison called me right away even though it was late Sunday afternoon. She was able to schedule 2 showings early Monday morning before I had to drive 1000 miles back home. We ended up making an offer and Allison along with her team were all great in making the process of buying very easy. She kept in constant contact with myself and the sellers all the way to closing. She was knowledgeable in the VA loan process and worked great with our lender. We used the attorney She recommended and was another amazing person. I highly recommend Allison and her entire team. She made buying this house the easiest most stress free one so far out of a few. 10 out of 5 stars
Daveritag
Review for Member: Mandy Friend Gigliotti
Zillow
Review On very short notice Jessica jumped in to help us when our realtor let us down . Found us a great downsizing gem. Jessica had great communication with us from start to finish. The agency had great communication through out the process.closing was smooth and painless. Plan on selling my home through this agency.
Zuser20170103143045443
Review for Member: Mandy Friend Gigliotti
Zillow
Review Jessica is an incredibly concerned and responsive agent. She listened carefully to our needs, and toured multiple homes with us! We were lucky to find her! She stuck with us throughout a very long process of looking for houses and bidding. Jess is the consummate professional; patient as well as knowledgeable. She is also warm and friendly, an absolute pleasure with who to conduct business. My husband and I appreciate her professionalism. Even once the closing was set, and final plans have been arranged, Jess continues to communicate with us and share her expertise. In fact, we were so thrilled, by daughter will be both selling her home and purchasing a new one with Jess. She has earned our trust and respect in a big way. \
Zuser20190918131926180
Review for Member: Mandy Friend Gigliotti
Zillow
Review Jessica was outstanding in helping my family and I purchase our home. She gave us the best advice and always there to show us every home we requested to see and walk us through and explain the buying process. She was patient and very knowledgeable of the buying process. She never made us feel rushed. She knew every detail of each home and what to look for in every home and made great recommendations. Jessica understood our home needs and delivered in helping us buy a perfect home and we cant say thank you enough about how professional yet personable Jessica was. She is definitely a buyers realtor. She worked very well with the sellers too made sure that the collaboration went as smooth as possible. I would highly recommend Jessica and any member of the Friend Team to any buyer or seller looking for a great realtor.
Ki S.
Review for Member: Mandy Friend Gigliotti
Zillow
Review She was great through the whole process, made it easy for a first time homebuyer! She connected me with everyone I needed to get the home closed in a timely manner.
Morgan4510
Review for Member: Mandy Friend Gigliotti
Zillow
Review Allison did a great job every time that Ive worked with her! Shes incredibly thoughtful and hard-working. Between her responsiveness and dedication to her clients I cant imagine using anyone else when we go to buy our next home! I would definitely recommend Allison to anyone looking to buy/sell, especially in the finger lakes area as she is an expert!
Morgan H.
Review for Member: Mandy Friend Gigliotti
Zillow
Review I would highly recommend using Allison Koczent. I have always had a great experience when working with her. She is incredibly supportive, knowledgeable, and she really advocates for her client. In the Finger Lakes area, you definitely can't go wrong with using Allison as she is a FLX expert. She knows the market trends and the tricks for getting your offer accepted in the area.
Cthompson399
Review for Member: Mandy Friend Gigliotti
Zillow
Review We used the Friend Team when we bought our house 6 years ago, and loved them then. So of course I contacted them when we had to sell my Grandma's house. Jessica was our listing agent and was amazing. She is super knowledgeable and made the entire process easy!! My situation was a bit unique, as the house was willed to my sister and myself, and my dad was the executor of the estate, so we definitely made Jessicas job hard. But you wouldn't know it. She was on top of everything!!!!!
Emma Z.
Review for Member: Mandy Friend Gigliotti
Zillow
Review Justin was great to work with throughout the process of purchasing our home. We are first-time home owners and Justin let us know what to expect each step of the way. He was always available and quick to respond to any question. Justin made the home buying process relaxed and comfortable for us.
Agoodric82
Review for Member: Mandy Friend Gigliotti
Zillow
Review Abbey and her team did a great job. They helped us through every step step of the process from when to list and what to list for, photos, marketing, showings to sale. Abbey and her team communicated well throughout the process, making sure we were up to date and comfortable. Highly recommend!
Zuser20160117131123541
Review for Member: Mandy Friend Gigliotti
Zillow
Review This is our second house bought through Leslie and The Friend Team! She is an amazing person who truly made us feel that our opinion was her top priority. Leslie also built a great working relationship with us which made the second time around that much easier! YOU ROCK LESLIE!
Bmalzews
Review for Member: Mandy Friend Gigliotti
Zillow
Review The Friend Team and Abbey are incredible! The expertise of all involved in the sale of our home was far above our expectations. They go above and beyond to keep you informed every step of the way. You just dont see that level of customer service anymore. We highly recommend this team for all your real estate needs.
Jmvkickass
Review for Member: Mandy Friend Gigliotti
Zillow
Review Thank God for Allison!Throughout the process of dealing with the finance company, the sellers schedule, the lawyers schedules as well as the appraisers and inspectors, Allison was always the calm inside the storm. She was the glue that kept everything moving forward. I felt bad for all the phone calls she would receive from me at all hours of the day! Never once did a question or a phone call go unanswered. It's nice to know you have someone on your side and Allison was there every step of the way.
Linda S.
Review for Member: Mandy Friend Gigliotti
Zillow
Review Allison was an amazing asset to my home purchase. I bought the home sight unseen and she went out of her way to do a walk through via video chat. She made great recommendations and was on top of everything. Definitely recommend her. Super sweet and conscientious!
Standformation
Review for Member: Mandy Friend Gigliotti
Zillow
Review I was very stressed over starting my home search in the Rochester area, as I was doing this from a distance. But as soon as I connected with Leslie, I knew I was in good hands. She really made the process uncomplicated and more stress-free than I could have imagined. Leslie obviously cares about her clients, is very responsive, and helped me end up with a house I'm so excited to live in. She and her team were a joy to work with!
User4496493
Review for Member: Mandy Friend Gigliotti
Zillow
Review Allison was really attentive and fit our needs perfectly. She consistantly proved she was willing to help day or night. Allison went above and beyond for us and also had a wonderful sense of humor. 10/10 recommending her to everyone I know!
Mjserbland
Review for Member: Mandy Friend Gigliotti
Zillow
Review Allison was very knowledgeable on what we wanted and needed and did her best to get it. We were very happy with all she did for us! When ever we had a question or concern she helped find an answer.
Lauracoplai
Review for Member: Mandy Friend Gigliotti
Zillow
Review Allison was able to get us exactly what we wanted and there were NO issues. She was upfront about everything and if something did come up, she let us know right away so we could take care of it. She was patient in our searches and helped us find the PERFECT piece.
Mrussjr75
Review for Member: Mandy Friend Gigliotti
Zillow
Review She is always willing to show a listing on short notice. She is also very knowledgeable and shares that knowledge with her clients. Allison has even gone out of her way to show us properties me than once upon our request. You can tell she absolutely loves what she does.
Zuser20191001063446892
Review for Member: Mandy Friend Gigliotti
Zillow
Review Investor friendly. Knowledgeable, and kind. Would recommend to new investors, or someone trying to find their own home. She showed me a few different spots I was interested in, and is always responsive. Great person to work with.
LisaBaumgartner
Review for Member: Mandy Friend Gigliotti
Zillow
Review Jess was a DREAM to work with!Highly knowledgeable about the current market and the houses wed be able to see in our designated zip code area and with all our mandatoriesaEUR|no easy feat! She has a great sense of humor, which is NECESSARY in this market and truly became a friend by the end of the process! She responds to texts/calls/emails almost immediately. Highly recommend!
User10473036
Review for Member: Mandy Friend Gigliotti
Zillow
Review We used Jess to both sell our home & purchase a new home. Her knowledge in both of these scenarios was tremendous! Our home was sold quickly & she guided us through that entire process skillfully. While buying a home was a longer process, Jess helped us to find the best options for our family, toured many homes with us & helped us to put in the most competitive offers in a hot market. She was easy to work with, responded quickly & wonderful with our kids who often tagged along. We're so grateful to have had her on our side!
Nicodemusjls
Review for Member: Mandy Friend Gigliotti
Zillow
Review A pleasure to work with. Justin's professional services was integrous, attentive, & fun. I felt supported and encouraged and like he had my back. This was a great first experience working with a realtor.
Deirdre P.
Review for Member: Mandy Friend Gigliotti
Zillow
Review Our experience with Justin Watt was outstanding. He was so responsive every time I had a question. His team was very supportive during the process too. With the current housing market they made a stressful process easy.
Thebove506
Review for Member: Mandy Friend Gigliotti
Zillow
Review This is my 4th time working with the Friend team and second time working with Leslie. Leslie and the Friend team is my go-to team for any and all real-estate transactions.On my latest purchase I worked with Leslie and Jess, they were both super accommodating to my schedule to get into homes and I 100 % felt they had my best interests in mind, hopefully I won't need to purchase another home for some time but if I do I know who I'll be reaching out to. I recommend them to anyone who's unsure about how the real-estate process works and wants to ensure they are being taken care of.
Kbondi613
Review for Member: Mandy Friend Gigliotti
Zillow
Review I dont even know where to begin. Leslie was amazing in so many ways. Leslie somehow managed to answer all the millions of questions we had, and was very patient with us every step of the way. My husband and I were very comfortable working with Leslie, and we knew we were in good hands. We are so thankfully to have had the opportunity to work with Leslie and land our dream home. She made the experience easy and fun!
Caroline K.
Review for Member: Mandy Friend Gigliotti
Zillow
Review Jessica was extremely helpful and pleasant to work with throughout the entire home-buying process! She was excellent at communicating and making sure all of our questions were answered in a timely manner. She made sure we felt comfortable with the process and facilitated a smooth, effortless, enjoyable experience as a whole. She made buying our first home fun! You can tell that she is passionate about her profession and even got us a thoughtful house warming gift. We would 100% recommend Jessica to anyone who is looking for a home.
Zuser20171227171726931
Review for Member: Mandy Friend Gigliotti
Zillow
Review We loved working with Jessica! She was very helpful in helping us find our dream home! She was able to explain to us the home buying process in a way we could understand. She was always warm and friendly during our meetings and very patient with us during the searching process! Would highly recommend Jessica to others looking for a home!
Alice G.
Review for Member: Mandy Friend Gigliotti
Zillow
Review We had a great experience with the Friend Team. Abbey was great from beginning to end. Real estate has changed a lot in the 25 years we lived in our home and Abbey was very patient and responsive to our many questions. She was realistic and honest in guiding us and we appreciated that. With her help, we had multiple offers within 4 days of listing and successfully sold our home. Thanks again Abbey for everything. We are very happy we worked with you. A & J Gordon
Tzrxhjrpz9
Review for Member: Mandy Friend Gigliotti
Zillow
Review After interviewing a few different realtors I decided to go with Abbey with The Friend Team to help with the sale of my house. Abbey was great to work with. She was very patient and along with her team, assisted me throughout the entire process.
Zuser20150809180723582
Review for Member: Mandy Friend Gigliotti
Zillow
Review I have to say thank you so much to Jessica for being such an amazing and helpful realtor. In one of the crazier real estate markets weve ever seen, Jessica was able to simplify and navigate us through the buying and selling process. When we thought finding our dream home was out of our reach, she was able to turn that dream into a reality. Jessica helped walk us through all the steps needed to buy our home, all while guiding us in the sale of our previous home. No matter what the circumstances were, she was able to answer all questions thoroughly and timely. Moving and selling can be a stressful process, and Jessica was able to make it an easy and enjoyable experience. We were extremely satisfied, and would highly recommend her services!
KaraRoth13
Review for Member: Mandy Friend Gigliotti
Zillow
Review Abbey Friend-Vienna was rock-solid through our process of selling our home. She used market insights and a well-thought-out strategy to help us decide when to list and how much to list for. She even helped talk us off the ledge when the stress got to be too much. She not only positioned us to get over 8 offers but over listing as well! We would recommend Abbey and the entire Friend Team - they made it easy and enjoyable to sell our home (and buy a new one with Leslie!)
Dklee3
Review for Member: Mandy Friend Gigliotti
Zillow
Review We met Jessica at an open house not really thinking we could afford a home. She got us qualified for a mortgage and three months later we have moved to a new home and could not be happier. Thank you Jessica for all your help.
Libby A.
Review for Member: Mandy Friend Gigliotti
Zillow
Review Leslie and the whole Friends Team was AMAZING when we were searching for a new home in Rochester while living out of state. She was knowledgeable, responsive, and answered every question we had (which was a lot since we were first time home buyers). She fought for our house for us and luckily, we only looked at four total homes and got our first offer. We couldnt have done it without them!
Becca976
Review for Member: Mandy Friend Gigliotti
Zillow
Review The Friend Team is the BEST! We made the decision to switch real estate companies after unsuccessful years with another agent and moved to The Friend Team. Within just a few short months we landed our next home for our growing family! We couldn't be happier with the whole team. They are attentive, savvy, and professional. Highly recommend!!
Bsande73
Review for Member: Mandy Friend Gigliotti
Zillow
Review Leslie and Tammy took a personal interest in our search for a home in a very challenging market. They were prompt in responding and helpful with suggestions. Crafting a creative competitive offer was key to finding us the right house. Thanks!
Caitlin K.
Review for Member: Mandy Friend Gigliotti
Zillow
Review Abbey was extremely helpful throughout the process of selling our home and did a great job in getting us the best offer for our house. She checked in periodically to see if we had questions and did a great job from the first meeting to closing!
User21108474
Review for Member: Mandy Friend Gigliotti
Zillow
Review We faced a lot of challenges when purchasing our home. Leslie handled everything in stride and assured us throughout the process. She stepped in when we had issues with our bank and always worked in our best interest. She has a great deal of patience and integrity and helped us find a home that really met our needs. Highly recommended!
Ryan G.
Review for Member: Mandy Friend Gigliotti
Zillow
Review Abbey was an absolute rock star from start to finish. From the first consultation Abbey was able to explain all steps of the process in clear detail. She was able to guide through prepping the house for pictures, listing, and through all steps of the offer process. If youre looking for someone to make your home sale process smooth and easy theres no one better than Abbey.
Lilyrwolf
Review for Member: Mandy Friend Gigliotti
Zillow
Review Leslie was, in all ways, a fantastic agent. In addition to being super knowledgeable about the area & process, she was uncommonly savvy and patient. She helped us navigate an extremely volatile market during a historically unsettling time (Covid-era). There seemed to be no question or concern that she couldn't address, and her sense of humor, calm and compassion were abundant. Leslie helped us make all the right moves to land our forever home and feel great about it!
Atyrell1
Review for Member: Mandy Friend Gigliotti
Zillow
Review We loved working with the Friend Team! Tammy and Leslie have the best work ethic. They were very responsive, and checked in regularly. I wholeheartedly give my endorsement, and will definitely use them again.
Nicholas F.
Review for Member: Mandy Friend Gigliotti
Zillow
Review Justin is an incredible Real Estate agent who helped our family buy a new home during the pandemic. Justin was very responsive and very fast at getting us appointments to see new homes. Justin and everyone on the Keller Williams team are great to work with and very accommodating to their clients needs. I strongly recommend everyone to use Justin and the Keller Williams team.
Thekylewalters
Review for Member: Mandy Friend Gigliotti
Zillow
Review A really seamless process from start to finish. I'm honestly not sure it could have been any easier, they take care of everything. Would highly recommend to anyone looking to sell a house.
Aliciamoc3
Review for Member: Mandy Friend Gigliotti
Zillow
Review Abbey was an amazing resource for us in selling our home - even in really difficult times. I most appreciated her flexibility, direct communication, and strategic thinking to make sure we covered all our bases and had the best option for a sale of our home. I would use or recommend Abbey in a heartbeat.
Toroka83
Review for Member: Mandy Friend Gigliotti
Zillow
Review Leslie and her team were so great at finding our family our perfect home! We are so thankful for her and her expertise. We would recommend her and her team to anyone looking to find a home!
Mterzojr
Review for Member: Mandy Friend Gigliotti
Zillow
Review Abbey is a honest, hard working and loyal individual to work with. Her knowledge in the real-estate business has help us tremendously navigate the home selling and buying process. I would recommend Abbey and the friend team for your home sale or purchase.
Dgross052409
Review for Member: Mandy Friend Gigliotti
Zillow
Review Abbey is the best realtor I have dealt with! She is very knowledgeable and so helpful with everything you need when listing your house. The Friend Team walked me through every step of the process selling my old house and buying my new house and I don't think they could have made it easier. I am right back with them now selling another property and I would highly recommend them to anyone I know buying or selling!
Alissa W.
Review for Member: Mandy Friend Gigliotti
Zillow
Review Abbey and the Friend Team were wonderful throughout the whole process from putting our house up for sale to finalizing the sale on closing day. I felt she had a great understanding of the market in my area so the asking price for our home was comparable and gave us a great starting price for negotiations. We had several offers and she walked through each offers pros/cons and allowed us time to feel comfortable with our decision. She was always available for all questions as we were first time sellers and had lots of questions along the way. I would highly recommend Abbey and the members of her team!
Zuser20170127085217699
Review for Member: Mandy Friend Gigliotti
Zillow
Review Abbey was fantastic in selling our house! She helped with sticky negotiations and always went to bat for us as her clients. She sold our home for substantially over asking price and was available any time of day or night to answer questions and guide us during the process. Would absolutely rely on her expertise again should we find ourselves in the real estate market!
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