ZillowVERIFIEDMy family recently helped my 97 year old grandparents move to a retirement community, and I was tasked with selling their home in East Fayetteville. Even though I'm a small business owner, and moving into my busiest time of the year, I thought for a day or two about putting a sign in the yard and offering it for Sale by Owner. Its a strong sellers market right now I reasoned, why not give it a whirl and try to save my grandparents some money? Luckily I abandoned that idea after reminding myself that there are so many moving parts to a real estate transaction, most of which I know nothing about. Instead of going that route, I called Lisa Darling with Keller Williams . Ive known Lisa personally and professionally for years, so I was not surprised when she had a solid offer on the house in only three daysaEUR"its just the kind of enthusiastic salesman personality that she has-- and its a sweet house! But so much more goes into completing a real estate transaction than simply finding a buyer, and through the process, I moved quickly from being appreciative of Lisas sales acumen to being truly grateful for her huge servant heart. Every step of the way, Lisa made sure to take care of any task required, even if it was a tiny one. If she needed something from us, like a key, or a document, she would come to me to get it, instead asking that I come to her. After we held an estate sale for my grandparents extra things, she repeatedly offered to help finish the job of getting the house clean and empty. When the walls needed to be spruced up with paint and the carpets cleaned, Lisa lined up the workers, and also met them at the house, so I didnt have to, and she was continually working around my schedule with everything, which often meant communicating with me way before or after regular business hours. She was flawlessly responsive with communication, keeping me apprised of everything happening at all times. When the inspection revealed a surprise issue with the condition of the homes roof, Lisa navigated me through the process of filing a claim with my grandparents homeowners insurance, and she even laid the groundwork for me there, calling the agent to get the ball rolling! When that process threatened to cause delays in the closing, she knew what to do to keep the sale on track, and perhaps even more importantly, she knew what to SAY to keep me from feeling stressed about it. There is an emotional toll in selling the family home of elderly loved ones, and Lisa was keenly sensitive to that. I now realize that my friend who could sell aEUR?ice to eskimoaEUR? and is a driven sales professional, is also passionate about understanding the emotional needs of her clients and tending to those needs as well. I believe its her mission to make peoples lives better through her work as a realtor! I'm so thankful that I called her and so grateful to her for making the task of getting my grandparents house sold as painless as possible.