Note: Reviews may include other agents on their team
What clients say about this agent....
Bob I.
Review for Member: Lan Bowling
ZillowVERIFIEDLan helped us close on a wonderful home within a month or two of working together. Wed gone years without having luck, and it was clearly thanks to her hustle and know-how. Thank you, Lan!!!
Ji-Yeon H.
Review for Member: Lan Bowling
ZillowVERIFIEDLan was an excellent realtor to work with. She showed us multiple places and even went to homes without us to check them out. She always gave her honest appraisal of different properties and focused on what we wanted. She even gave us help and advice with renovating the home we were leaving, which was very kind of her. We strongly recommend working with Lan.
Morenoave
Review for Member: Lan Bowling
ZillowVERIFIEDI highly, highly recommend working with Lan Liu Bowling. I truly believe that she got us more money for our house than any other realtor could have gotten. When we decided to sell our house, we interviewed one of the most famous firms in Palo Alto and Lan. We went with Lan because it was obvious that she knew the market and other agents very well and that she would be personally involved in all major decisions regarding our house. We were very happy we made that decision and as expected she was super involved. She and John managed upgrades to our house that probably added 10x the value of work done. And she was there for both major and minor decisions, sometimes multiple times a day. All her vendors loved working with her and gave us extraordinary pricing because she brings volume to their businesses. When selling our house, the relationships she had with other agents made them trust the property she was selling. I realized after working with her that an agents reputation and connections with other agents is integral to getting the best price or getting an offer accepted. Lan acts with integrity, has strong relationships with other agents, and will get you top dollar for your house. Our house went for way over asking- far more than we expected. Having sold a house with her, I would never consider working with anyone else.
Helen K.
Review for Member: Lan Bowling
ZillowVERIFIEDWe have worked with Lan and John for over 15 years and they have been the most supportive and trustworthy agents we could dream of! A few months ago, Lan and John sold our proudest new construction and the most complicated transaction ever. Selling our new home came with complicated conditions, an uncertain schedule, high-profile buyers, difficult terms, and a very tight timeline. At times it felt overwhelming, but Lan and John were our constant source of calm and confidence. They worked tirelessly and proactively with us and the buyers/buyer's agent, and communicated every step of the way. They genuinely cared about us and the outcome, and truly treated us as if they are working for their own family. We felt supported and protected, even when things become stressful. This sale happened because of their dedication, skill, and heart. If you want an agent who truly goes above and beyond in the most challenging situations, Lan Bowling is exceptional.
Hadi K.
Review for Member: Lan Bowling
ZillowVERIFIEDWe have been honored and pleased to work with Lan and John for over 20 years on multiple homes in Palo Alto, Menlo Park, and Los Altos. They have always exceeded our expectations, providing outstanding service and genuine care. They are more than realtors--they look after our homes as if they were their own. We just completed a transaction in fall 2025, and we cannot thank them enough for everything they have done. During this time, we were in the midst of final inspections while the house was being opened and shown. The stress was mounting, but Lan kept us on track, managed the process seamlessly, found us the best buyer, and successfully secured the deal. Lan and John are truly amazing, and thank you both for the many years of support and partnership. We could not recommend them more highly.
User6417306
Review for Member: Lan Bowling
ZillowVERIFIEDWe have been honored and pleased to work with Lan and John for over 20 years on multiple homes in Palo Alto, Menlo Park, and Los Altos. They have always exceeded our expectations, providing outstanding service and genuine care. They are more than realtors--they look after our homes as if they were their own. We just completed a transaction in fall 2025, and we cannot thank them enough for everything they have done. During this time, we were in the midst of final inspections while the house was being opened and shown. The stress was mounting, but Lan kept us on track, managed the process seamlessly, found us the best buyer, and successfully secured the deal. Lan and John are truly amazing, and thank you both for the many years of support and partnership. We could not recommend them more highly.
Melyao
Review for Member: Lan Bowling
ZillowVERIFIEDWe met Lan and John many years ago at many open homes that we visited, and were surprised by how much deep knowledge she had accumulated of the Palo Alto neighborhoods and how heard and respected we felt by a realtor - without any of the pressure that often comes from realtors at open homes. We never leave open houses impressed by realtors, but Lan left such a positive impression on both my husband and myself. Many years later, when we decided to sell our Palo Alto home, we still wanted to do due diligence and not go by instinct alone. My husband and I are big researchers and interviewed 2 realtors - we are 100% happy and relieved that we chose Lan for her work ethic, diligence, attention to detail, and high standards she cannot help but impose on herself! We moved out in September and wanted to put the home on the market ASAP, but wanted to implement many upgrades and work we wanted to give to the next owners. I could not believe how much we were able to get done in 1.5-2 months, and Lan committed to working with us intricately and was involved in every aspect, every decision, and every follow up. She managed the timeline with such precision and efficiency that there was no lagging and no wasted time, and she was always available, accessible, and super responsive to all our questions via text/email/phone. My husband and I made sure to be at the house daily to ensure everything was done well, and we were impressed to see that Lan would visit every day to manage the quality and timeline of the work independently of us. When she spotted some work that she felt could have been done better, she did not let it go, and on her own volition, made improvements until she was happy with the quality, even when we would have let it go. She has high expectations for quality, efficiency, and implementation, which we highly valued. When it was time to sell, Lan made sure the staging was the highest quality to match the style of the house and again called for the highest precision of staging. We were putting the house on the market during an unpopular time of year, but Lan turned that disadvantage into a huge advantage. She thought for weeks about the best pricing and worked closely with us to ensure that everyone would be happy and on the same page. Lan has a reputation of setting records in Palo Alto, and we believe our home was no exception - our home was sold right after open house. During the time of sale, we were most impressed by Lans ethics. She shared our values in wanting to make the sale as fair and generous as possible to both the buyers and to us, and Lan has the ability and the EQ to strike that impossible balance. She could have made the sale more worthwhile for herself, but we observed that she opted to instead make sure the buyers were very happy. We are deeply grateful for Lan always prioritizing the best interests of her clients and even her non-clients over her own personal gains. After working with Lan, we do not feel that any other realtor would have paid so much attention, worked as hard, or been as involved, detail-oriented, and diligent as Lan and John. We can say that nothing fell through the cracks throughout the entire process, and we do not feel we would have had a better outcome with any other realtor. Should we need a realtor in the future, we would entrust Lan completely for the job, and without hesitation.
Papcl
Review for Member: Lan Bowling
ZillowVERIFIEDLan has helped us with buying a house before, but recently we had our first experience with her selling one. She literally took care of everything and made the process so simple and streamlined for me and my 87-year-old father, and got us an unbelievably good outcome as well. Conscientious, responsive, tenacious, trustworthy aEUR" Lan is everything you want in a realtor who partners with you to get it done. Could not recommend her more highly!!
Lixy75
Review for Member: Lan Bowling
ZillowVERIFIEDIt has been a true pleasure working with Lan Liu Bowling as our real estate agent. From the outset, she demonstrated the highest level of professionalism, execution, and attention to detail. She guided us through each stage of the process with care and thoroughness, ensuring that we were well informed and confident in our decisions. One of the aspects we most valued was her diligence in reviewing the sellers disclosures with us. She took the time to explain the details, highlight important considerations, and answer our questions thoughtfully. Her timely and proactive communication meant that we were always up to date and never left uncertain about the next steps. Beyond her role in the transaction itself, Lan went above and beyond to support us with practical needs. She helped connect us with reliable local resources, including a landscaper and an electrician, which greatly facilitated our transition into the new property. Her professionalism, rigor, and dedication were evident at every step, and we are deeply appreciative of the commitment she brought to her work. We would not hesitate to recommend Lan to anyone seeking a highly capable and trustworthy real estate professional.
Q X.
Review for Member: Lan Bowling
ZillowVERIFIEDMy wife and I are thrilled to share our experience with Lan and her partner, John, our exceptional real estate agents. From selling our previous home to finding our dream house, they have been nothing short of amazing. When it came to selling our previous home, Lans patience and expertise shone through. Despite a slow market, she remained dedicated and secured a fantastic price for us. Her ability to navigate challenging conditions while keeping our best interests in mind was truly impressive. Lans guidance in buying our dream house was equally invaluable. She ensured we found a property that perfectly aligned with our expectations and requirements, leaving us with no buyers remorse. The house we purchased is in an ideal location, excellent condition, and situated in a wonderful neighborhoodaEUR"all at a price that was more than fair. Its everything we hoped for and more. Our search for the perfect home took nearly a year, and throughout the process, we faced frustrations as no suitable houses seemed to fit our needs. However, Lans advice to remain patient and not settle for less was crucial. She never pushed us toward imperfect options, always prioritizing our long-term satisfaction. Her attention to detail was remarkableaEUR"she thoroughly analyzed our requirements and was upfront about any drawbacks, ensuring we made informed decisions. We attended numerous open houses under Lans guidance, each time learning more about what we truly wanted in a home. Her dedication to showing us a wide range of properties and her insightful feedback helped us refine our search until we found the one. Lans support extended beyond just finding a house. She assisted us with mortgage and insurance matters, making the entire process seamless and stress-free. We didnt have to worry about the details, as Lan and John handled everything with professionalism and care. Overall, Lan and John are the epitome of professionalism and dedication in the real estate industry. Their commitment to their clients is unparalleled, and we wholeheartedly recommend them to anyone seeking a top-notch real estate experience. If youre looking for agents who will go above and beyond to meet your needs, Lan and John are the perfect choice.
Moo1maiden
Review for Member: Lan Bowling
ZillowVERIFIEDLan Liu Bowling and her partner, John M. Chung, provided exceptional service by preparing our house for sale and seamlessly guiding the process of selecting a buyer and completing the escrow in a timely manner. After we showed the property to Lan and John, they advised us on a plan to prepare the house for sale. They focused on cost-effective repairs that would increase the value of our home, staying away from costly remodeling. Lan and John have a team of excellent contractors and coordinated all of the work performed to prepare the house for sale. Their understanding of the market and selection of a competitive list price resulted in high interest from potential buyers and multiple offers. When it came time to select a buyer, Lan sorted through the multiple offers and presented us with a qualified buyer with a no-contingency offer well over the list price. Most importantly, Lan and John bring a high level of integrity and are trustworthy from start to finish.
Modfeardroid
Review for Member: Lan Bowling
ZillowVERIFIEDLan is by far the best real estate agent I have ever worked with! From the very beginning, she demonstrated exceptional knowledge of the real estate market, guided me through every step of the process with ease and professionalism. With me in Southern CA and the property in San Jose, Lan worked tirelessly to prepare my house for sale and suggested improvements to enhance the appeal. What really stood out was her commitment to ensuring that I felt comfortable and confident throughout the entire transaction. My sincerest thanks to Lan and John for their hard work and dedication, everything went smoothly, and I am thrilled with the outcome.
ShabtayMatalon
Review for Member: Lan Bowling
ZillowVERIFIEDI had the experience of buying and selling several investment properties in the Bay Area, and worked with several top notch realtors in the past. When I decided to sell my rental in Los Altos, I approached my past realtor, but found out that she retired. So she suggested that I contact Lan Bowling. I didnt think that Lan or anyone would match the credential of my last realtor, but Lan has proven to me beyond any doubt that she is simply the best to hire now. Lan Liu Bowling, with her team mate, John M. Chung, provided a top notch service. Immediately after I showed the property to Lan, she advised me on a plan on how to prepare the house for sale. She knew what kind of repairs and minor remodels would pay off, and which ones do not. Lan and John were willing to undertake any of the remodel supervision, to basically off load me, but being retired and having some of my own professionals who worked on my rental for decade, I handled some of the prep work by myself while Lan handled the rest. We jointly completed the house preparation on time on a very tight schedule and Lan took over to supervise the staging and handle the advertising. Her advertising was of top notch quality and generated a lot of interest. Through this stage, Lans vast network and connections was extremely valuable. She was very proactive, connecting with potential buyers. During the offers day, she worked the phone. She managed to flawlessly handle the communication with buyers agents and we had a contract in our hands that same day, in less than a week since the house was listed. She clearly demonstrated during the negotiations that she makes recommendations that purely represent my interests, and none of her own. Lan and John also made sure that every paperwork was handled meticulously and precisely, (as we say "all the t's were crossed and i's were dotted"). This was a key element in having the sale close escrow w/o leaving any room for hiccups, and to my full satisfaction. And last, Lan and Johns responsiveness was always prompt, and they mastered the art of knowledge how to collaborate with me as their client. In summary, Lan and John are simply the best agents to work with. I was so lucky and to have the opportunity of hiring them as my agents, representing me and selling my property.
Jason X.
Review for Member: Lan Bowling
ZillowVERIFIEDThe flawless reviews speak for themselves, but I can attest that working with Lan was a joy! We were first-time home buyers and looking in the Peninsula. Everything has been said before: her knowledge and experience is invaluable, she has recommendations for every type of contractor and vendor which has really helped us settle in to our new home, and she responds quickly to help keep your already-very-anxious nerves at ease. I think her greatest strengths, though, are her tremendous EQ and negotiating ability - every part of me believes that we would not have won our home without the relationship she built with the selling agent and her guidance for us throughout the process. I view Lan as a friend and will always root for her success :)
Zuser20140419081822351
Review for Member: Lan Bowling
ZillowVERIFIEDI recently had the pleasure of working with Lan Liu Bowling as my real estate buyer's agent, and I couldn't be more satisfied with the outcome. Initially, I worked with another agent who pushed me to offer hundreds of thousands more than what a property ultimately sold for. When I switched to Lan, the difference was astounding! Not only did she help me save hundreds of thousands of dollars, but she also ensured that we found a house that was perfect for us and below our initial budget. The impact of working with a skilled agent like Lan versus a less effective one can be nearly half a million dollars. Her expertise and guidance were invaluable in protecting us from purchasing overpriced properties or homes that wouldn't have been suitable for our family. Her patience and commitment to finding the right deal taught us the importance of waiting for the best opportunity, which was crucial in securing such a great outcome. Lan is meticulous, holds high moral standards, and maintains exceptional overall standards. I highly recommend her to anyone in need of an amazing and professional real estate agent. Her dedication truly made a difference in our home-buying experience. The difference between a good and bad realtor can be significant, but the difference between the best agent and others is massive. If you want to work with the best agent, work with Lan.
Daniel C.
Review for Member: Lan Bowling
ZillowVERIFIEDLan was incredible in buying our home in Los Altos. She is tenacious and if you want it, she will make sure you get it. She knew the area well and her experience and relationships helped seal the deal. I dont think we would have been able to get our home without her. She has a rolodex of contractors and was also able to help arrange light renovations to start immediately after closing. Couldnt have asked for a better experience.
David C.
Review for Member: Lan Bowling
ZillowVERIFIEDAs a first time home buyer, Lan was exceptional. She walked through the the entire seller's disclosure with us. Provided us with feedbacks on the house we were interested in. Negotiated with the seller for us and got us a very good deal. I would definitely work with her and her team in the future if I'm buying or selling another house.
Sijie H.
Review for Member: Lan Bowling
ZillowVERIFIEDIt was my first time buying a house at Bay Area. The market here is challenging for buyers. I was very lucky having Lan helping me. She gave me good suggestions. She wanted me to buy a house that I can be happy for long term. She always points out issues about the house layout or location if I didnt notice. This is super important and helpful. She also acts very quickly and she is very good at communicating with other agents. I would highly recommend Lan if any of my friends need an agent.
Elizabeth C.
Review for Member: Lan Bowling
ZillowVERIFIEDI had the pleasure of having Lan as my real estate agent. I was so fortunate to meet her many years ago and she helped us purchase our first home in an extremely competitive market. She was so amazing in her methodology of helping us purchase and secure our first home that when we were ready to purchase a new home, we called Lan right away. The market was competitive as usual but Lan, who is so determined to help her clients get their dream home, was on top of the purchase and bid process every step of the way. You are in amazing hands with Lan!
Varlaroj
Review for Member: Lan Bowling
ZillowVERIFIEDWeve purchased and sold several homes over the years, but have never had to do so during such a turbulent time in our personal lives. Not to mention also during a dramatic softening of the housing market. Lan and John were there for us the entire way. Always listening, always working, always supporting. Not sure how this wouldve looked without their partnership. Happy to say that we sold our home within our target price range, and within our expected timeframe. Thank you, thank you, thank you, Lan and John, we will forever be grateful! Highly recommend Lan and John to anyone looking to purchase or sell a home, no matter how challenging the circumstances may be! ????????
Gh202134 H.
Review for Member: Lan Bowling
ZillowVERIFIEDI originally listed my property with another agent a year ago but was not sold. When I decided to re-list, I was very much in distress due to prior year experience. That was when I met Lan and John. They listened very attentively to my expectations and worries, as well as get a full understanding of why my home did not sell the first time. Then they strategized and developed a go-to-market plan which catered specifically towards my needs. Long story short, they were able to quickly put my home on the market within 3 weeks of our first meeting and secured multiple and competitive offers within 1 week of listing date! Over the past years, I had interviewed, interacted, and worked with many agents, however, no one compares to Lan, not even close. To summarize, the following attributes are what impressed me the most about Lan and John:1) Knows the Market and Superb Pricing Strategy: Lan has a keen eye on the Palo Alto market and knows when/how to grasp and ride the market momentum. For example, Lan planned way ahead to allow the flexibility in our listing date. Her strong network amongst agents equipped her with the right aEURoeinsider informationaEUR? on the market to enable her to make the executive decision on pushing our listing date 1 week earlier which turned out to be the best strategy. Additionally, her pricing strategy is logical, clear, and right on point. We all know that even in this hot market, if a property is not priced right, it will just aEURoesitaEUR? in the market. Her pricing strategy struck a perfect balance amongst my (sellers) expectation, current competitors pricing, and overall market level. 2) Strong Marketing Strategy and Exceptional Negotiation Skills: In todays competitive real estate market, how to market a home competitively has become one of the most important factors in securing a successful sale. Lan had demonstrated her strong competence across all aspects of property marketing: Staging, Photography and Listing. I had a very disappointing experience with staging during my previous year sale. After hearing my concerns, she worked very hard with her designer/team to ensure my house gets a complete make-over! Her photographer is also exceptionally good, who knows how to capture the best light exposure while accentuating strong attributes of my house. Lastly, when Lan and John developed the marketing verbiage, they know how to emphasize on my propertys unparalleled/inherent competitive advantages, not the plain vanilla laundry list of attributes that every house might already have. When it comes to negotiation, Lan struck a perfect balance of pull vs. push strategy. She is a natural strategist who knows how/when to leverage. That is exactly why she successfully secured multiple, highly competitive offers for me.3) Always Put Sellers Interests and Expectations First: Even though my property is on the lower end of Lan and Johns typical real estate portfolio, they probably ended up spending more time in helping me strategize and getting the property ready. John worked tirelessly in helping to pull all disclosures/documents together and I found him to be extremely reliable and responsible. I always feel like as if I were the only client to them, since all my questions, concerns, worries were always get addressed very promptly regardless how late or inconvenient it might be. For example, even though Lan had a dental surgery already scheduled weeks before, she still decided to pull up our listing date which ended up causing herself more inconvenience since she had to work through the dental surgery while in pain! When she learned that I had bad experience with open house last year, she purposely strategized and organized in such a way that significantly reduced foot-traffic and only attracted people who are serious buyers. Finally, she worked so meticulously that she even caught the mistakes made by the buyer agent when reviewing offers, which saved me money! Overall, Lan and John make a great team that any seller can possibly have. Throughout the whole process, I had no doubt they have my best interest in mind, and that they will fight the battles for me, regardless. All because Lan takes a strong pride in what she does and sets an exceptionally high bar for herself. To Lan, their commission is only a very small piece compared to the property value she is representing. In essence, she is competing with herself, her past records. I have no doubt she will deliver great results. I also found Lan to be very humble and grounded. She is the embodiment of aEURoeunder promising but over deliveringaEUR?. I consider her not only as my agent, but my trusted advisor in all aspects of real estate needs. I will recommend Lan and John to all my colleagues and friends unhesitatingly.
Amy P.
Review for Member: Lan Bowling
ZillowVERIFIEDWe succeeded the first time we made an offer! I just can't say enough good words about Lan. We feel so lucky and grateful to have worked with Lan as she helped us win in a competition without overbidding in this crazy seller's market.As a buyer agent, Lan never pushed us to make an offer, actually quite the opposite, she convinced us to skip a few houses that we really liked (or even loved) after seeing the open houses. She always gives her most honest and professional opinions, and lets us know what to buy, what not to buy and most importantly she explains why. We never regretted listening to her suggestions, and we have learned a lot from her through the whole process. She's very ethical and a person of integrity: actually for the deal we closed, we wanted to bid more at some point but she stopped us from doing it, and in the end, she is right! She always puts the interests of her clients first.Lan has fabulous communication and negotiation skills, which is the key to close any deal. She's also very responsive and hardworking. If you are looking to buy a home, we definitely recommend you to talk to her. And if you decide to work with her, trust her suggestions and you will never regret having her represent you.
Zuser20140425161402653
Review for Member: Lan Bowling
ZillowVERIFIEDWhen we went through the procedures of selecting a selling agent, we considered the following: (1) the reputation, (2) network, (3) knowledge, and (4) market understanding. Lan impressed me with all of the above through our very first phone call. Lan's name came as a few friends' recommendations. We originally had hesitations as to if Lan would be interested in helping sell our house as it is not an high end house in Palo Alto. Lan is a very popular agent in the area. However our concerns were ceased after our very first phone call. I am very impressed by Lan's professionalism, understanding to the mid town market and her practical way of valuing a house to be priced at the right level. We originally planned to interview a few agents before we decide. However, after the phone call with Lan we have made our decision. Lan brings in a strong team for remodeling, marketing, staging and other miscellaneous matters. The whole process was very smooth. Lan worked our best interest and presented our house with great confidence. We are very pleased about the entire process and will recommend Lan to anyone. Two more things I would like to point again: (1) when selecting a listing agent, please select the one who has been selling the houses in the area, not buying because any realtor can help buy a house. It is the best agent that list the most houses in the area. This never goes wrong. (2) when picking a selling agent the agent with the best confidence on your property matters a lot. I know it is an overall decision tree process when picking an agent. Our experience is to have a few key points and check the box. Lan definitely has the highest scores among all.
Brad L.
Review for Member: Lan Bowling
ZillowVERIFIEDMy husband and I had a very pleasant experience working with Lan and John to sell our home. Since it was our first time selling a property, we initially expected the process to be very stressful, not to mention it was during the COVID pandemic. However, Lan and her team were very professional and very experienced. Lan helped us lay out the clear steps to prepare the home, and the workers she referred to us were all exceptionally good. The sale process was very fast and smooth. We felt very grateful. Although our home is in the value range lower than many properties Lan deals with, we had no doubt that Lan spent no less effort in helping us, if not more. Throughout the process, we feel Lan is honest, candid and a person of integrity. Lan and her team gained our full trust to best represent our interest in the market. We are now in the market of buying a home with Lan.
Ziyangm
Review for Member: Lan Bowling
ZillowVERIFIEDLan was our buyer agent, for our purchase at Palo Alto. Lan is very much experienced, highly reputable, and extremely caring. In this hot market, Lan was able to help us buy a house after making only two offers. Although I know Lan is one of the best agents in PA, I didn't work with Lan initially because I was afraid that she has many big-budget clients and might not pay the most attention to my case. After a fruitless half year of house hunting, I decided to change and asked Lan to be our buying agent. My initial worry was not necessary, because Lan treated our case very seriously (and all other clients' cases, I think). She would make lengthy discussion with us about every details of a house, and try her best to win the bid. It is not by luck that we were able to buy a house at the second offer with Lan. Hope my review is helpful for potential buyers.
Tiantong321
Review for Member: Lan Bowling
ZillowVERIFIEDWe're very lucky to work with Lan to purchase our home in Palo Alto. She is the best agent we've worked, and always very professional in giving us suggestions. She knows Palo Alto very well, and can speak pros and cons in almost every listing. She respect our thoughts and preferences, but she is also not hesitated to share her opinions. Her knowledge helps us quickly narrow down where we would like to buy the house, which is very helpful in this pandemic environment. We're also very impressed by her strong negotiation skills, which made it possible for us to buy our new home within only a couple months. We highly recommend her.
User3147503
Review for Member: Lan Bowling
ZillowVERIFIEDLan and John were very helpful when my family sold our property in Palo Alto in September. The property was built in the 1960's so it needed some work. Lan's team helped get the property in great shape for showing. Lan was always proactive in communication to provide good strategies/advice during the entire process. The property was successfully sold within one month of listing for a price that we were satisfied with. All these were very challenging during the current pandemic.We were very impressed by Lan and her team. They are dedicated and professional. We highly recommended her team to anyone who's looking to buy/sell in the Bay Area!
Luke H.
Review for Member: Lan Bowling
ZillowVERIFIEDLan and John were very helpful when my family sold our property in Palo Alto in September. The property was built in the 1960's so it needed some work. Lan's team helped get the property in great shape for showing. Lan was always proactive in communication to provide good strategies/advice during the entire process. The property was successfully sold within one month of listing for a price that we were satisfied with. All these were very challenging during the current pandemic.We were very impressed by Lan and her team. They are dedicated and professional. We highly recommended her team to anyone who's looking to buy/sell in the Bay Area!
Krzysk48
Review for Member: Lan Bowling
ZillowVERIFIEDLan sold my Palo Alto house during COVID-19 outbreak and exceeded our expectations. Below is a summary describing why I believe Lan is the remarkable professional and why I strongly recommend Lan as the real estate agent.Excellent knowledge about local real estate market; Lan leaves and works in Palo Alto (and near by cities) for many years. She sold and bought properties for my family and friends for over last 20 years. Provides guidelines and resources to the home seller during the whole sales process, ensures efficient sales process. Excellent responsiveness and communication: closely staying in contact during the whole sale process.Remarkable negotiation skills achieved by understanding selling property, knowledge about the local market, professional integrity, respect to buyers and dedication to her customer (property owner).Excellent interpersonal skills so it is pleasure to work with her.
Jaeman
Review for Member: Lan Bowling
ZillowVERIFIEDI highly recommend working with Lan and John. Both of them were pleasant to work with and were extremely professional. Selling our property during COVID-19 outbreak was not at all easy, but Lan and John were able to navigate the situation without any hiccups.
David M.
Review for Member: Lan Bowling
ZillowVERIFIEDWhen we bought our first house in Palo Alto we had used a different realtor, and through this experience we realized how important it was to have a strong agent to represent us. During the purchase of our second home, we were fortunate enough to meet Lan and have her represent us. She is the most professional, responsive, and knowledgeable realtor we have ever worked with. Throughout our partnership with Lan of more than ten years, she has helped us smoothly complete many transactions in both selling and buying. Lan has a very comprehensive knowledge of the Palo Alto real estate scene and provides a lot of detailed analysis regarding house locations, the type of neighborhood, and recent sales. She also has strong negotiation skills and will always do her best to obtain the best selling and buying prices for her clients. Lan is smart, honest, and hardworking. She is a very well respected agent in Palo Alto and uses her strong relationships with the agents within her network to assist her clients. We know she has many clients, however she has always made us feel like we are the only one.Lan has been an absolute pleasure to work with and we would highly recommend her and her wonderful team member John to anyone looking to purchase or selling home in Palo Alto. They will make your dream come true, just like how they did for us.
Ford H.
Review for Member: Lan Bowling
ZillowVERIFIEDLan helped one of my friends purchasing her home in 2013, she's been recommending Lan ever since I started looking for home in PA, I'm so glad I took her suggestion and had a wonderful experience working with Lan.Lan has comprehensive knowledge of PA real estate. She shares her insights on location, price, investment value, and house condition in the most open manner. She makes sure we understand different areas of PA, matches our requirement with our budget. Buying with Lan is more than buying a home, we are also confident of the ROI.Lan is super professional and responsive. She syncs with us when new houses are on the market, responds to our texts/phone calls really fast. There was a time I was anxious of our purchase, Lan always makes herself available even on weekends and at nights, to talk over our situation. I really appreciate her help and patience.Lan is of great help even after closing. We are planning rebuilding the house, which we had never done before. Lan guides us through the process, shares her experience, introduces us to her contacts. She provides us with a lot of useful information, making the process much less intimidating. And she is still super responsive after closing! Working with Lan and John is a great experience, I highly recommend them!
Neera V.
Review for Member: Lan Bowling
ZillowVERIFIEDBuying a house is such a huge decision. There are so many things to choose from, and so few things are in your control, that to a regular person it feels like a high-stakes gamble.To do that while the adults in the family are both working and the kids are in school, is a gargantuan task, if not impossible.We managed to get it done only because we had an agent as informed, accomplished and, above all, as determined as Lan Liu Bowling.When we first met Lan, we were immediately aware of how perceptive and intelligent she is. What surprised us after she decided to take us under her wing was how persistent and tenacious she is. Once she takes you on, she will not give up until you have a house that you can be proud to own.She can look at a property, or even a person, and gauge them to an astonishing degree. She did that for all the properties she looked at with us, and in almost all cases, the houses went at the prices she estimated. She knew what all the trade-offs were. How, for example, even if the house was exceptional, the location was average, or if the location was great, the protected trees in the patio were a hidden future cost. She knew all the nuances which might increase or decrease a house's value, and how to compete as a buyer without millions in the bank in a seller's market. And she did this without pressuring us into decisions we didn't want to take. She gave us the best advice, but still supported us if we chose to overlook it. As she came to know us, she tailored her recommendations to what would best suit our family, and after a surprisingly few offers, managed to grab us a house which was almost ideal for our situation.Besides that, Lan is so experienced and well-known in the real-estate industry, she knew most of the selling agents and knew their strategies. She also hooked us up with any services we needed. For example, we went with the loan agent suggested by Lan, and she came through with flying colors, closing our deal in 2 weeks! We used the services she suggested, and all of them gave rates that were well below any quotes we could find when we tried ourselves. She, and her wonderful team member John Chung, looked after us all through the roller coaster ride of acquiring a house in Palo Alto, one of the most hard-to-get locations on the planet.Lan is an amazing agent with a formidable talent in doing what she does, and we are so lucky that we decided to go with her. If you are thinking of buying a house and are still unsure of the challenges involved, please consider calling Lan.
Ytaku
Review for Member: Lan Bowling
ZillowVERIFIEDI purchased a house in Old Palo Alto in late 2018 where Lan was the listing agent. Based on my interaction with her and my own due diligence in connection with that transaction, I decided to engage Lan and John Chung to sell my house in College Terrace in Palo Alto in early 2019. I had asked about Lan's reputation from other agents, and I had asked one leading Palo Alto agent who I should engage (on both the buy and sell side) if I didn't engage that person -- and Lan's name was on a very short list of names that were mentioned. I think that reputation and credibility matters quite a bit in negotiations, especially in a market like Palo Alto.Lan has exceptional knowledge on the Palo Alto market. Lan responds quickly to emails and texts and seems to be always available to chat. Lan works closely with John Chung (who is excellent in his own right) on transactions. Unlike other agents who hand things over to a team of other people, Lan rolls up her sleeves and is directly handling various things with John. For example, Lan arranged for various service providers, like handymen, plumbers, gardeners, roofers, cleaners -- to deal with various items in connection with the preparation for the listing.On my sale transaction, I can honestly say that I don't think the transaction would have been completed without Lan. There was a "busted" deal and a re-list of the property. Lan guided me through the situation with a level head and went out of her way to follow up with a potential buyer that eventually completed a purchase.
Vanessahui0721
Review for Member: Lan Bowling
ZillowVERIFIEDI really appreciate Lan and John's outstanding work helping me sell my townhouse. She is very professional and the top agent that I worked with. I am very impressed of her knowledge, skill, and all the experience she has. LAN's team is the best!
User6417306
Review for Member: Lan Bowling
ZillowVERIFIEDThis is the second time we came to Lan and John for their services. Since we had such a wonderful and satisfied experience with them a few years ago when we sold our first house. We have a strong trust and faith in Lan and her team, we go straight to Lan again for selling our house this time.As always, her services and professionalism is exceptional. The most important of all, she knows the market of Palo Alto so well, and she has a sharp eye where the market is and going to be. That takes years of experiences and knowledge, and you can hardly find from other agents.Lan is also an amazing negotiator. When it is time for bidding and negotiation, she knows where the market stands and she is confident and patient enough to wait for the right buyer without settling on an easy sell.We are lucky to have Lan and John as our real estate agent. In fact, we can really feel that they take care our house as if it were their own.If you are ever going to sell or buy a house in Palo Alto. Lan and John are highly recommended!
Niandong W.
Review for Member: Lan Bowling
ZillowVERIFIEDWhen we decided to buy a home in Palo Alto in early 2012, we decided that we needed a great realtor - not just a good one - who knows the market very well and has the capability to get the property we want. We have lived in Palo Alto for quite a few years, and we know it's not easy to get a property here. So I started by asking for friends' referrals first and then interviewing (literally) them one by one. Lan was strongly referred by a long-time friend. They bought their dream home in Old Palo Alto neighborhood thanks to Lan's services. So I set up a time with Lan to talk in her office. It was quite early in the morning (8 am), yet Lan showed up on time and we went over the market, our preferences, the budget, etc. She was very confident, knowledgeable, patient, professional and attentive. My first impression for her was really great. I left with the sense that she is THE agent that we needed. And boy, am I glad that we had Lan as our buyer agent. In the next month, Lan and her team showed us quite a few listings and we got to know each other better. Finally, on a Friday morning, we visited a place that would eventually be our new home. We decided to submit our offer - the first one. In the next 72 hours, Lan worked very closely with us to compile the package, communicated with the seller and their agent, counseled us for the bidding strategy and presented the offer to the seller on the following Monday afternoon. There were eight offers - not uncommon for Palo Alto - and our offer might not be the highest. We prayed... The seller accepted our offer. It sounds unbelievable but we had our first and only bid accepted in the white-hot housing market in Palo Alto, where reportedly one property received 38 offers this year - there's only one new owner in the end - and you would wish you were the lucky one. Lan seems to master the skills to win the deal for her clients in such a super competitive and nerve-wrecking market as Palo Alto. But she's not done yet. She followed up with us meticulously to make sure that our financing would be closed on time. We didn't exactly sail through as expected but in the end, we were able to close the home a couple of days ahead of time. She was always available - via emails or over the phone - whenever we needed her. And she was always there for us. I can't say that for everyone ( and I have worked with a lot of professional service providers at work and for personal purposes ) - and we had bought a home before - but Lan is simply the best, the most competent, the most professional realtor/agent that I have ever met and dealt with. One last note: I don't keep her as a secret. After our purchase, I recommended her to another long-time friend, and they also happily bought their home with help from Lan, and they said the same thing about Lan. Way to go, Lan!
Himlaya
Review for Member: Lan Bowling
ZillowVERIFIEDWhen we decided to buy a home in Palo Alto in early 2012, we decided that we needed a great realtor - not just a good one - who knows the market very well and has the capability to get the property we want. We have lived in Palo Alto for quite a few years, and we know it's not easy to get a property here.So I started by asking for friends' referrals first and then interviewing (literally) them one by one. Lan was strongly referred by a long-time friend. They bought their dream home in Old Palo Alto neighborhood thanks to Lan's services. So I set up a time with Lan to talk in her office. It was quite early in the morning (8 am), yet Lan showed up on time and we went over the market, our preferences, the budget, etc. She was very confident, knowledgeable, patient, professional and attentive. My first impression for her was really great. I left with the sense that she is THE agent that we needed.And boy, am I glad that we had Lan as our buyer agent. In the next month, Lan and her team showed us quite a few listings and we got to know each other better. Finally, on a Friday morning, we visited a place that would eventually be our new home. We decided to submit our offer - the first one. In the next 72 hours, Lan worked very closely with us to compile the package, communicated with the seller and their agent, counseled us for the bidding strategy and presented the offer to the seller on the following Monday afternoon. There were eight offers - not uncommon for Palo Alto - and our offer might not be the highest. We prayed... The seller accepted our offer.It sounds unbelievable but we had our first and only bid accepted in the white-hot housing market in Palo Alto, where reportedly one property received 38 offers this year - there's only one new owner in the end - and you would wish you were the lucky one. Lan seems to master the skills to win the deal for her clients in such a super competitive and nerve-wrecking market as Palo Alto.But she's not done yet. She followed up with us meticulously to make sure that our financing would be closed on time. We didn't exactly sail through as expected but in the end, we were able to close the home a couple of days ahead of time. She was always available - via emails or over the phone - whenever we needed her. And she was always there for us. I can't say that for everyone ( and I have worked with a lot of professional service providers at work and for personal purposes ) - and we had bought a home before - but Lan is simply the best, the most competent, the most professional realtor/agent that I have ever met and dealt with. One last note: I don't keep her as a secret. After our purchase, I recommended her to another long-time friend, and they also happily bought their home with help from Lan, and they said the same thing about Lan. Way to go, Lan!
Andy
Review for Member: Lan Bowling
ZillowVERIFIEDWhen we decided to buy a home in Palo Alto in early 2012, we decided that we needed a great realtor - not just a good one - who knows the market very well and has the capability to get the property we want. We have lived in Palo Alto for quite a few years, and we know it's not easy to get a property here.So I started by asking for friends' referrals first and then interviewing (literally) them one by one. Lan was strongly referred by a long-time friend. They bought their dream home in Old Palo Alto neighborhood thanks to Lan's services. So I set up a time with Lan to talk in her office. It was quite early in the morning (8 am), yet Lan showed up on time and we went over the market, our preferences, the budget, etc. She was very confident, knowledgeable, patient, professional and attentive. My first impression for her was really great. I left with the sense that she is THE agent that we needed.And boy, am I glad that we had Lan as our buyer agent. In the next month, Lan and her team showed us quite a few listings and we got to know each other better. Finally, on a Friday morning, we visited a place that would eventually be our new home. We decided to submit our offer - the first one. In the next 72 hours, Lan worked very closely with us to compile the package, communicated with the seller and their agent, counseled us for the bidding strategy and presented the offer to the seller on the following Monday afternoon. There were eight offers - not uncommon for Palo Alto - and our offer might not be the highest. We prayed... The seller accepted our offer.It sounds unbelievable but we had our first and only bid accepted in the white-hot housing market in Palo Alto, where reportedly one property received 38 offers this year - there's only one new owner in the end - and you would wish you were the lucky one. Lan seems to master the skills to win the deal for her clients in such a super competitive and nerve-wrecking market as Palo Alto.But she's not done yet. She followed up with us meticulously to make sure that our financing would be closed on time. We didn't exactly sail through as expected but in the end, we were able to close the home a couple of days ahead of time. She was always available - via emails or over the phone - whenever we needed her. And she was always there for us. I can't say that for everyone ( and I have worked with a lot of professional service providers at work and for personal purposes ) - and we had bought a home before - but Lan is simply the best, the most competent, the most professional realtor/agent that I have ever met and dealt with. One last note: I don't keep her as a secret. After our purchase, I recommended her to another long-time friend, and they also happily bought their home with help from Lan, and they said the same thing about Lan. Way to go, Lan!
Papcl
Review for Member: Lan Bowling
ZillowVERIFIEDIf you need help navigating the real estate market in Palo Alto, look no further than Lan. Here's why:1) She knows Palo Alto _amazingly_ well. Think that 2-story halfway down the block on this obscure street might be your thing? Lan will give you a detailed historical rundown on it, and also mention another couple of properties in the same category that you should think about.2) She gets to know what you want and is incredibly tenacious in finding it for you. We've bought two houses in Palo Alto with her help, and in both cases my first reaction to her suggestion that we look at them was like, huh? But once we looked more deeply, we realized that she had found us something that fit our needs to a T. It's a rare skill to understand the requirement and not the feature request, and Lan has that skill.3) She gets the deal done right. Every one of the reviews on Lan has mentioned her negotiating skills and her professionalism, so I don't need to say much more, other than to add one more vote of confidence on this front.4) Her relationship with you does not end with the transaction. After buying the houses, I've relied on Lan over and over through the years for advice on what to do (when renting, renovating, etc.) and who to trust (for termite inspections, gardening, roofing, etc.). I'm immensely grateful and feel lucky to have had her as a trusted advisor all these years.Lan is as good as it gets, so if you're even thinking about buying or selling in Palo Alto, stop reading reviews and give her a call!
Drcaroleho
Review for Member: Lan Bowling
ZillowVERIFIEDI recently bought a home with Lan Bowling's help in the Palo Alto area. She was referred to me by a very close friend who also purchased a home with Lan's assistance. My friend shares my needs for working with a realtor who is an intelligent and proactive individual, professional, easily accessible by email and phone, and personable. Lan exceeded all my expectations when I first called her. She immediately displayed curiosity and interest in getting to know me. She was a great listener who immediately wanted to understand our needs before making any suggestions. In fact, after my first contact with Lan, I decided that it was too early to buy a home for us (partly with her advice) and instead continued to rent for about a year and a half before getting in touch with her again. My husband and I were first time home buyers, full time working parents of 3 kids under 5 years old when we decided to seriously look for a home and contacted Lan again. We were somewhat anxious to find the right home and didn't have much time to spend on this very important process. Lan was absolutely wonderful in helping us look at options, both accompanying us to open houses that we were interested in looking at and also suggesting many homes on the market that she thought would be of interest to us. After each visit, we would discuss by phone or in person what we liked about it, what we didn't like about it, and how many of the things we didn't like could be addressed with her high level estimate of how much it would cost us to address these issues. She was always so sensitive to our time and schedule with work and child care, and was always accessible by phone or email even off business hours. When we found the home that we wanted, Lan helped us with the inspections, the negotiations, and final transactions. She addressed every detail and went above and beyond to help us with some of the updates we made to the home both indoors and outdoors. She has wonderful taste and has seen so many homes that I was grateful that she was willing to give her opinion on everything at all hours of the day! Even after buying the home, she periodically continues to check in and has also been available when we have had home maintenance issues or questions that we depend on her expertise for advice. Over the time we have known Lan, she has become a friend of ours as well and we would trust her again fully if we were to buy or sell a home in this area.
Xvjie
Review for Member: Lan Bowling
ZillowVERIFIEDWe have known Lan for many years and found that she's very experienced, knowledgeable, and professional. She has been in the real estate industry for many years and has become very familiar with the housing market in Palo Alto. She introduced us to the different areas within this city and provided us with many details for each house. She has incredible negotiation skills as well, and helped us find a great house at a great price. Additionally, she has also helped out my friends in finding their current homes. We recently bought a new house in Palo Alto and her skills in negotiation were so strong that we were able to pay much less than the listing price and what the appraisal report showed as a fair market value. Furthermore, she is very considerate and takes care of her clients so that even when she has already done so much for us, she had also introduced us to a loan agent where we got the lowest interest rate. On top of that, she also has many connections which benefited us greatly, such as recommending a general contractor, technicians, roofers, and much more.If anyone asks us, we would highly recommend Lan as the agent for you. With Lan, you will definitely find your perfect home.
Jiedanzhu2307
Review for Member: Lan Bowling
ZillowVERIFIEDLan and John are one of the best agents we have worked with. We highly recommend her team to our friends given the following experience, and specially, we really like their faith in building customer relationship, before and after closing the deal. 1) Lan knows Palo Alto very well. She provides a lot of helpful insights and helps us understand each area of the Palo Alto. For houses in the same area, given the significant listing prices difference, she shares a lot of detail analysis, e.g location, house history, neighborhood, building quality and recent sales with data support. The numbers and analysis are very useful to help us make a decision2) Lan is patient and responsive. She never pushes us to close the deal. We have been looking with Lan for more than 6 months, every week we synced about the market and even talked about houses not fit for us (since we are curious understand why this house is priced low and what happen to the market). Lan is nice and shares her thoughts patiently. She would wait for us to decide whether we want to move forward, and she would make sure we understand we can pull off the offer in the last minute. 3) Lan has a strong problem solving skill and demonstrates strong leadership in closing. We had some problem with our financial process, Lan jumped in right away to arbitrate the communication with the sellers and financial agents. Eventually with her great help, we were able to close on time. 4) After we close the deal, Lan helped us on the renovation and shared a lot of knowledge with us (we are totally new to renovation). We are very grateful as very few agents would truly provide help after closing the deal, especially in person. We are very happy to work with Lan's team! Thank you Lan!
Xiaoyun Y.
Review for Member: Lan Bowling
ZillowVERIFIEDLan was recommended by couple of our friends, and she and Jon helped us close a house last week at Palo Alto. She is very responsive, decisive, willing to try from different angles. I never encountered an agent can care about the house than a buyer. And Lan is the person! What's really striking me is that our offer was accepted for the first house we liked at a reasonable price, since our previous experience was we got house after trying 10 times. And Lan is very sensible about the house market at Palo Alto, very accurate about the selling price of a house in this area.I would highly recommend Lan and John to whoever wants to buy a house at Palo Alto, it was a fantastic experience working with them!
Ivylime
Review for Member: Lan Bowling
ZillowVERIFIEDWe just successfully sold another house with the assistance of Lan and John who in my opinion are the "A-Team!" They worked together seamlessly to execute a creative Marketing Plan that resulted in an impressive flow of potential buyers. I felt like I was the only client they had due to the personal and attentive service we received. They are true professionals that led the process extremely well and have tremendous respect from other agents.
Linazhao128
Review for Member: Lan Bowling
ZillowVERIFIEDWe just closed a house this week in Palo Alto, CA. Me, my husband, and my close family still can't believe we can get the beautiful house in a prestigious area in one of the hottest market in bay area. Our dream comes true all because of Lan's help. In a crazy market with low inventory and rising demands, it is very very hard to get a house. Not to say for a family like us, a young couple purchasing the first home with a tight budget. But still we always know we only want to buy in Palo Alto. We have a school-aged daughter, so good neighborhood and school system is always number one consideration for us. Also, this is the biggest investment we ever have, so we want to invest smartly. Looking back the past 2 decades, the house prices in Palo Alto always rise faster in bull market and dip slower in bear market, comparing to other places in bay area. When we met Lan, we told her we wanted good neighborhood and we wanted good investment. Lan said, no problem, she will take good care of us. And yes, she did. She tried very hard to use all her connections to find the right house at the right price for us, she never asked us to place bid with unreasonable price, she analyzes all the different options with us every week, and she is available to chat anytime. And here is the result, we only placed offer once, and we got our dream house, very beautiful house on very beautiful street, great schools from elementary to high school, AND within our budget. This is almost impossible, but Lan did it. The loan process is also smooth, we went through the whole process in only 21 days, Lan worked with our loan agent closely to get it close on time. Every loan agent we talked with heard about Lan, and they all said very good things about her, one banker even said, "You may not end up working with me on your loan, and that's ok, but do have Lan be your buyer agent, you can't find better one." And she's right. Lan, thank you so much.
Kkuse20
Review for Member: Lan Bowling
ZillowVERIFIEDLan is very professional and knows the Bay Area market very well. Without her, we definitely cannot get the dream house with much lower price than market value in such a competitive market. She is not push at all. When we lost our patience and confidence, she was still patient and kept encouraging us. I would recommend her for sure :)
Elliottsopkin
Review for Member: Lan Bowling
ZillowVERIFIEDWhy would anyone write a review of a real estate agent? Maybe, because they are so good, so competent, so effective -- thats probably reason enough.Lan Bowling, Sophia Xu and John Chung form the most formidable real estate team imaginable. They have a few specialties:o They listen.o They are respectful of clientsand customers.o They follow through.o They are attentive to detail.o They focus on the task at hand.o THEY GET THE JOB DONE.We highly recommend these ultimate, A+ professionals.cheryl & elliott sopkin
User56445924
Review for Member: Lan Bowling
ZillowVERIFIEDWe had our eyes on properties in Menlo Park for a while and by observing the transactions in the area for a couple of months, we found Lan and John. We noticed that in one of the recent transactions in this competitive market, the purchase price was very reasonable and Lan was the buyer agent. It appears to us that Lan is the type of agents who would care and protect the financial interests of her clients and we decided to approach her to see if we could work well together.During our interactions with her, we were impressed by her attitude and dedication. Even though we did not have the most abundant budget for the area we were interested in, Lan advised us to fight for the opportunity in the best area possible, instead of persuading us to target less expensive areas (even though this would be an easy money for her). Lan was doing very well as a real estate agent and we were sure shes got a lot of clients who have much deeper pockets. But we were not given any less attention from her. When we text messaged her at late night, we would often get immediate responses from her. When the right opportunity came, Lan helped us secure the deal within our budget among 7 other offers by utilizing her extensive knowledge of the local market and deep connections. We would not have gotten this house without her.After we entered into the contract, Lan further shared with us a team of professionals (termite control, painter, handyman, contractor). We found these professionals to be superior as they offer a good combination of price and quality of service. We are sure that when the time comes to upgrade our house, we would ask Lan to represent us again. And we would recommend Lan and John to anyone without hesitation, especially for the areas they specialize in.
Wonwonsonia
Review for Member: Lan Bowling
ZillowVERIFIEDWe met Lan and John through friend's referral and cannot be happier with the whole experience.We were looking to upgrade our townhouse to a single-family house and move to a neighborhood with great school district to raise our two girls. Throughout the experience, Lan and John has provided us with well-informed advice that came from years of experience. When selling our townhouse, they not only shared professional advice, but also shared with us a wonderful team of professionals (painting, carpeting, staging, etc) that gets the job done well and on schedule. With their help, we were able to close our house so quickly and without hassle so we can focus on hunting for our new home.When it comes to buying, Lan has once again proven that her expertise and experience is a huge asset, especially in a seller's market where we always have to compete with 6-10 offers. She has profound knowledge on the market and she gave us sound analysis on the location, price, and comp, and we know we're in good hands when her prediction always turned out to be right. Oftentimes we came to realize that she already did so much legwork without us asking (or think of asking). When we finally got our offer accepted for our new home, we know we couldn't have done it without Lan's help.The level of care and dedication that we received from Lan and John is beyond measure and we wrote this review with huge amount of gratitude.