ZillowVERIFIEDWe met Lan and John many years ago at many open homes that we visited, and were surprised by how much deep knowledge she had accumulated of the Palo Alto neighborhoods and how heard and respected we felt by a realtor - without any of the pressure that often comes from realtors at open homes. We never leave open houses impressed by realtors, but Lan left such a positive impression on both my husband and myself. Many years later, when we decided to sell our Palo Alto home, we still wanted to do due diligence and not go by instinct alone. My husband and I are big researchers and interviewed 2 realtors - we are 100% happy and relieved that we chose Lan for her work ethic, diligence, attention to detail, and high standards she cannot help but impose on herself! We moved out in September and wanted to put the home on the market ASAP, but wanted to implement many upgrades and work we wanted to give to the next owners. I could not believe how much we were able to get done in 1.5-2 months, and Lan committed to working with us intricately and was involved in every aspect, every decision, and every follow up. She managed the timeline with such precision and efficiency that there was no lagging and no wasted time, and she was always available, accessible, and super responsive to all our questions via text/email/phone. My husband and I made sure to be at the house daily to ensure everything was done well, and we were impressed to see that Lan would visit every day to manage the quality and timeline of the work independently of us. When she spotted some work that she felt could have been done better, she did not let it go, and on her own volition, made improvements until she was happy with the quality, even when we would have let it go. She has high expectations for quality, efficiency, and implementation, which we highly valued. When it was time to sell, Lan made sure the staging was the highest quality to match the style of the house and again called for the highest precision of staging. We were putting the house on the market during an unpopular time of year, but Lan turned that disadvantage into a huge advantage. She thought for weeks about the best pricing and worked closely with us to ensure that everyone would be happy and on the same page. Lan has a reputation of setting records in Palo Alto, and we believe our home was no exception - our home was sold right after open house. During the time of sale, we were most impressed by Lans ethics. She shared our values in wanting to make the sale as fair and generous as possible to both the buyers and to us, and Lan has the ability and the EQ to strike that impossible balance. She could have made the sale more worthwhile for herself, but we observed that she opted to instead make sure the buyers were very happy. We are deeply grateful for Lan always prioritizing the best interests of her clients and even her non-clients over her own personal gains. After working with Lan, we do not feel that any other realtor would have paid so much attention, worked as hard, or been as involved, detail-oriented, and diligent as Lan and John. We can say that nothing fell through the cracks throughout the entire process, and we do not feel we would have had a better outcome with any other realtor. Should we need a realtor in the future, we would entrust Lan completely for the job, and without hesitation.