Note: Reviews may include other agents on their team
What clients say about this agent....
Elise P.
Review for Member: Lailan Bento
ZillowVERIFIEDI was interested in purchasing property in Hawaii and reached out to Lailan for help. She was very responsive, thorough, detail oriented and knows the market and HI real estate law inside and out. As a first time buyer, she also went out of her way to help me understand the process and was there to answer all my questions. She helped me create a competitive offer and submit it quickly for the property I wanted. When there were multiple offers on the table, she negotiated and advocated for me - and my offer was accepted! From offer until escrow, she and her team was professional, helpful, cheerful and very responsive. She reviewed all the documentation alongside me, asked clarifying questions and updated the documentation. She and her team scheduled all the inspections and walk throughs and answered any questions I had on the inspection reports. She helped negotiate fixes and other aspects of the purchasing process. Lailans honesty, professionalism, and deep knowledge of the market, practices, and empathy made this a wonderful experience. I also loved that everyone on her team reflected those qualities. I loved working with Lailan and her team and would absolutely recommend her to and hope to work with her again!
Wenmindymao
Review for Member: Lailan Bento
ZillowVERIFIED Lailan Bento ?We were so lucky working with you the second time after we bought our primary home. My husband and I want to thank you, Kelly and Puka helping us completed the current transaction. We are so happy for getting this property that has beautiful ocean view and beautiful sand beach. Thanks Lailan for the spent extra time and effort working with 1031 exchange agent until in the end the transaction went successfully. I also special thank Lailan standing up for us when things were getting unpleasant. With her excellent service, Lailan understands Hawaii Law and regulation very well, and she always does a good job above and beyond to insure her client?s happiness and satisfaction. We felt much better being protected and trusted by you and your company. You are the best agent because of your professional services that you provide. We trust Lailan and absolutely would work with her again in the future
Skip295
Review for Member: Lailan Bento
ZillowVERIFIED My wife and I couldnt be more pleased with Lailan. Everything went perfect and we closed on time! Any issues we had she handled them seamlessly and kept on top of everything, which was huge for us since we were in California. We would highly recommend Lailan. Ive been involved in many real-estate transactions and this was one of the least stressful ones Ive ever been involved with! The staff was also amazing. Thank you Lailan for a job well done.....Mahalo!
Elarionoff
Review for Member: Lailan Bento
ZillowVERIFIED In our process it was a little different?we had tenants we deeply cared about in the home we wished to sell?there were more than enough obstacles for Lailan to navigate through and she was able to gently push the transaction through?
Matt I.
Review for Member: Lailan Bento
ZillowVERIFIED Lailan did an incredible job guiding us through the process of purchasing our property in Kona. She is incredibly knowledgeable of the Kona market and she responded quickly to all of our questions. We are grateful for her assistance in making our Hawaii dream come true and highly recommend her!
Annalsparks
Review for Member: Lailan Bento
ZillowVERIFIED Lailan helped us buy a second home on the Big Island. Lailan is kind, honest, and very responsive, which I find is very important in real estate, especially with this crazy market! Lailan also assisted us in so many other small ways (e.g., endless list of professional referrals) as we learned our lay of the land. I definitely recommend Lailan and her team to anyone looking for a realtor on the Big Island!
Jeffhilgers
Review for Member: Lailan Bento
ZillowVERIFIED We made a substantial effort researching brokers on the Big Island in anticipation of selling our family?s condominium. Lailan and her team were wonderful to work with: Honest, engaged, communicative, and superbly professional! Lailan is highly recommended!
Wenmindymao
Review for Member: Lailan Bento
ZillowVERIFIED Lailan Bento ? is the best agent because of her professional services that she provided to us. With her excellent service we were able to buy a dream home during our two weeks? vacation in Hawaii. Lailan understands Hawaii Law and regulation very well, and she always do good job above and beyond for her client?s happiness and satisfaction, such as she not only answered our questions but also provided the useful information we need like Moving and Trucking after we purchased our home. My husband and I feel lucky to have Lailan as our agent. We trust her and Lailan absolutely deserves for FIVE STARS agent.
MichaelZeiler
Review for Member: Lailan Bento
ZillowVERIFIED I successfully purchased a dream 2nd home in the Waikoloa Beach Resort with Lailans professional assistance. She is a Hawaiian with a deep connection to the island and with the wisdom to guide my purchase. I recommend Lailan with reservation.
Jakestyner
Review for Member: Lailan Bento
ZillowVERIFIED Highly recommended! Lailan helped us every step of the way in the process and made sure that we were taken care. Especially with the current market conditions, you need someone who is experienced and knowledgeable to be successful in getting what you want for the right price. We came across her through similar reviews and on the internet and could not have been more pleased with our choice to use her as our realtor.
Innovacomm
Review for Member: Lailan Bento
ZillowVERIFIED It was a pleasure to work with Lailan and I highly recommend her! She is friendly, personable, professional and went out of her way to ensure my home was sale-ready as soon as possible. She pays attention to detail to create an inviting atmosphere in the home, which resulted in three offers the first day! We did everything long-distance and the entire transaction went smoothly. Thank you so much! :-)
302bossfukunaga
Review for Member: Lailan Bento
ZillowVERIFIED Lailan Bento has been nothing short of excellent illustrating her professional real estate skills and experience while still possessing impressive local values and cultural knowledge. She has proven to me to be a very professional real estate agent and her skills are honed to ensure all sales or purchases proceed as seamlessly as possible yet with the results any seller or buyer would want in a agent! You will not be disappointed in her professional real estate skills and experience! I can only give her my grade of A+++++ which in my books is above excellent which I define as EXCEPTIONAL! Thank you Lailan for ensuring and demonstrating your professionalism in real estate! Mahalo!
Stephanie S.
Review for Member: Lailan Bento
ZillowVERIFIED Lailan and her team were nothing short of exceptional from start to finish during the purchase of our home. She not only listened and understood our wants and needs, but, she cared deeply about helping us find a home that fulfilled them. Attention to detail and a proactive thinker, we were always taken care of and shown true Aloha. Mahalo, Lailan, for making our dream home a reality!
Valerie O.
Review for Member: Lailan Bento
ZillowVERIFIED I have had the privilege of working with Lailan on several occasions. She has helped me sell two homes now with great success and I have also worked with her in locating new properties. She is professional, knowledgeable and must importantly a good listener. Lailan takes the time to really understand your needs rather than trying to ?sell you? what she thinks you need. What I really appreciated is her patience. I was not savvy in the process and she took the time to answer all my questions. Lailan was an advocate for me and did whatever it took to make sure my needs were met. I highly recommend Lailan for your real estate needs. You will not be disappointed.
Anthony T.
Review for Member: Lailan Bento
ZillowVERIFIED Our experience with Lailan as our real estate agent for our Kona investment home was wonderful. We were the backup offer and she made it happen for us. She is knowledgeable, experienced, understanding, patient, pleasant and overall accommodating to our needs. There was no stone unturned in making sure things were done as needed for closing and she made the process seamless. Such a great person to work with overall and I would definitely call on her again.
User831918
Review for Member: Lailan Bento
ZillowVERIFIED Lailan is an amazing agent! We met with her in person to tour homes but went through most of the process remotely. She was there to help us every step of the way and was so much fun to work with. I would definitely recommend her to any of my friends and family. Thank you Lailan!
Butterfliesfly55
Review for Member: Lailan Bento
ZillowVERIFIED Lailan is amazing!! She handled my transaction with such grace, knowledge, integrity and respect. Lailan made me feel at ease throughout our entire process together. So much so that after selling my home, she helped me find another one! I can?t wait to work with Lailan again! She?s a gem- the Real Estate community is lucky to have someone like her.
Charlie C.
Review for Member: Lailan Bento
ZillowVERIFIED Lailan was exactly the real estate professional I needed for my condo search in Hawaii! You cannot find anyone with the local knowledge and contacts that Lailan has amassed throughout her life on the Big Island. When it came to negotiating to ensure I won the bidding war, Lailan came through. The consulate professional the entire time, I strongly encourage others to choose Lailan as their agent.
Ncwhiting
Review for Member: Lailan Bento
ZillowVERIFIED We worked with Lailan Bento to purchase our Hawaiian dream home. Purchasing a home during a global pandemic where we couldnt travel to Hawaii to see the homes in person seemed daunting, but Lailan made it so easy. She worked with us to identify homes and areas that we should target, then she visited the homes and made a video tour of the homes for us. It was just like viewing the homes in person! Once we made an offer, she supported us completely in the inspections and closing process. We highly recommend Lailan! In fact, weve already referred friends to her and they are in the process of purchasing a home as well. Thank-you Lailan for all your great work on our behalf. Purchasing a home with you was a wonderful experience!
Daniel P.
Review for Member: Lailan Bento
ZillowVERIFIED When we sold our property in Hawaii we hired Lailan Bento to help us through the process. From the first day she impressed us with her knowledge and her efforts to sell our home for the best price possible. Since we were not present in Hawaii, we had to trust her and we were absolutely right in doing so. She took care of all the necessary steps to grant a smooth and successful transition to the new owners. We can highly recommend her and thank her for doing the utmost. Robert Edel and Daniel P. Gross Switzerland
Tanya L.
Review for Member: Lailan Bento
ZillowVERIFIED Lailan Bento is an AMAZING, agent. She went above and beyond for us. She is so sweet and great to work with. This was our first buying experience in Hawaii and she made it so effortless. She put us in contact with all the right people to assist in the loan and she was able to keep us on schedule. She informed us the entire way of the process and what was going on. Even when we could not show up for a final walkthrough, she took her time and took a video of the property for us to see. She went above and beyond and we will recommend her to everyone we know buying there!
Tenakeemiller
Review for Member: Lailan Bento
ZillowVERIFIED Look no further for a outstanding realtor. You cant ask for a more knowledgeable, gracious, caring realtor. Our house wouldnt have been sold, but for Lailan and her mom Kelly. Anything that could sabotage a sale happen with us from obnoxious neighbors to tenets who wouldnt move out.
Theresaray0
Review for Member: Lailan Bento
ZillowVERIFIED Lailan is amazing! She really goes the extra mile for her clients. She is always available and is so on top of everything. It has been such a pleasure to have her as our realtor.
Dustiamber80
Review for Member: Lailan Bento
ZillowVERIFIED Lailan helped us sell our home in the middle of a pandemic, she is knowledgeable, responsive and professional. She also has many resources to help get the job done right. I would Defiantly recommend her to buy or sell your home.
Hermie C.
Review for Member: Lailan Bento
ZillowVERIFIED Lailan has provided my family and I stellar assistance in helping us buy a property in Hawaii. My husband and I are from California, and she has guided us throughout the whole process, which made us feel really at ease since we were 1st time home buyers. She is very friendly ,warm, knowledgeable, professional and she gave us plenty of her time Even up to now she offered her assistance . I would recommend her services to all my family and friends without a hesitation.
Jeff87372
Review for Member: Lailan Bento
ZillowVERIFIED Lailan has been a pleasure to work with. She was professional as well as personable. She was always happy to help us with any questions we had was prompt with any replies. We highly recommend her and would use her again.
Whitney D.
Review for Member: Lailan Bento
ZillowVERIFIED Lailan and her team were experts when it came to selling our home and during the escrow process. she would respond to us at night and on weekends. we recommend Lailan if your looking to sell your house on the west side of big island!
Ramblinrose25
Review for Member: Lailan Bento
ZillowVERIFIED We found Lailan to be an exceptional real estate agent. We have done multiple real estate deals over the last few years and she is by far the most competent, pro-active and professional agent that we have utilized. She is on top of things, keeps you posted on developments, moves the process along, and willingly takes the extra steps to get the job done. Highly recommended!
Zuser20180120095636005
Review for Member: Lailan Bento
ZillowVERIFIED Lailan represented us with professionalism and courtesy in our home buying process. Lailan listened to our needs, worked quickly and always very responsive to us. Lailan provided us service while searching, buying and after we purchased our home. We would highly recommend Lailan to anyone!
Bruce K.
Review for Member: Lailan Bento
ZillowVERIFIED I worked with Lailan over the past 4 months to help me find a great Big Island home. This was the conclusion of a 2 year hunt where I must have looked at 400 or so listings or so and realized I needed professional help. Lailan was very patient with me listening to my wants and being honest and realistic about a very different market in Hawaii. Not only did she grow up on the Big Island but has been there her whole life. That is one of the main reasons I selected Lailan as my agent. Local knowledge is invaluable and Lailan has it in droves. In addition, Lailan was instrumental in working with the property owners who were the selling agents to create a fair deal for both parties. What a great job all the way through closing. Easy peasy, 27 days from acceptance of offer to move in!!!! Thanks very much. Bruce K
User8792928
Review for Member: Lailan Bento
ZillowVERIFIED There are numerous RE agents her in West Hawaii. Most consider it a second job. Not Lailan, she works very hard to make things happen. All the time. We have bought and sold several properties using her services. Always outstanding. I wouldnt consider using anyone else.
MaiLan H.
Review for Member: Lailan Bento
ZillowVERIFIED We can not express enough of our gratitude and appreciation for Lailan and her assistance in helping us close on our recent property in Kailua-Kona. Lailan made us feel comfortable, made us feel as if we?ve known her all our lives, while also demonstrating to us her highest regard for professionalism as well as efficient and prompt and effective responses to all tasks, at every step along the way. Lailan got things done for us; there was not a single task up to the closing of the deal that she did not at least attempt for us, even when the we had an inkling of thought that the task might be a little ridiculous. Lailan is, herself, a source of vast knowledge and resources, which she generously shared with us as needed, and throughout our work with Lailan, she was able to link us up to all the right professionals that ultimately assisted us in deciding that our purchase was safe and good. Furthermore, with Lailan?s help, we were able to save 12% off what the previous owner had asked for the property we purchased. We are extremely satisfied with our purchase and extremely appreciative of Lailan, and we happily recommend anyone to Lailan who is looking for a real real-estates agent, who is on your side.
NiranjanTulpule
Review for Member: Lailan Bento
ZillowVERIFIED Lailan helped us buy our first condo in Hawaii recently. Even though I was out of state for the entire transaction, Lailan made sure she was an effective set of eyes and ears on the ground. She went above and beyond by helping me get set up with good property managers and other services.
Mikeupte
Review for Member: Lailan Bento
ZillowVERIFIED Lailan was highly recommended to us. She showed us around and helped us find the right home. She?s worked with us every step of the way to get into our new home. She?s still helping us by providing her local knowledge, giving us names and recommended contractors in the area to take care of a few of the things we needed to do around the new home. She is very friendly and easy to work with. She did a great job getting our needs met and working with the seller?s broker to come to fair solutions and a deal.
Tianyusen
Review for Member: Lailan Bento
ZillowVERIFIED Lailan is very helpful, we would recommend her to our friends. We shopped new property remotely. Lailan, as a buyers agent, gave us a real-time virtual tour using Facetime. The tour revealed more detail of the property and gave us the advantage to decide and secure the purchase early. Other than that, Lailan is an overall 5 star buyers agent and excel in all common aspects: responsiveness; friendliness; knowledge of local regulations, services, weather, and biomes.
Ron78942
Review for Member: Lailan Bento
ZillowVERIFIED Lailan was so great to work with! I would highly recommend her for any real estate transaction in Hawaii and will use her again. She is honest, hard working, responsive, pro-active and a joy to work with. She truly puts her clients best interest in mind and that is why she is the top agent on the Big Island of Hawaii. There are many agents to work with, but we feel so lucky to have found Lailan. Whether you are buying or selling of just want information about Hawaii, if you are fortunate enough to work with Lailan you will know exactly what I am talking about. I can?t say enough good things about her. Mahalo Lailan for all you do! You are the best!
Michelle G.
Review for Member: Lailan Bento
ZillowVERIFIED Lailan was incredible! Within 55 days of putting in an offer, we were home owners. She is one of a kind and made us feel like we were the most important clients she had. She was available, detail oriented, knowledgable and incredibly professional. LAILAN GETS MY HIGHEST RECOMMENDATION!
Teresatree35
Review for Member: Lailan Bento
ZillowVERIFIED Lailan is an amazing realtor! She went above and beyond to make sure we purchased the home of our dreams. She answered all of our questions and oh my we had many. She was prompt on answering the phone and making arrangements on viewing properties. We did not have to worry throughout the entire process because Lailan is confident, efficient, knowledgeable, and reliable. We felt that she had our best interest in all negotiations. She genuinely cared about us and made time for us all hours of the day and night. She makes us feel like you are the only person she is working with. Every time we asked for information working with the other realtors she would stop what she was doing and contact them to get a timely answer! We were impressed with her knowledge of all of the documents, laws, and the buying process as a whole. We Highly recommend Lailan Bento!
Zuser20140909185946363
Review for Member: Lailan Bento
ZillowVERIFIED Lailan did a great job in listing and selling my home. She is a consummate professional as she arranged all the necessary vendors to get the home marked and sold. She is gives clear direction on what to do to get the home sold and negotiated with the buyer to get the best price possible. I cant recommend her more highly as she is one of the best in the area.
A2go91
Review for Member: Lailan Bento
ZillowVERIFIED Lailan Bento handled our recent purchase of a property on the Big Island seamlessly and very professionally. Our many questions and comments were deal with quickly and with integrity. We heartily recommend her services.
Clc2950
Review for Member: Lailan Bento
ZillowVERIFIED Lailan helped my husband and I purchase our dream condo in Kailua-Kona. She was quick to respond to phone calls and emails, and was in constant contact with us, even with the five hour time difference between Hawaii and North Dakota. The entire purchasing process was made so much easier with Lailan?s knowledge and experience. She laid out a timeline of things to expect and things we needed to do/sign, which was really helpful for us. I made a quick trip to Kailua-Kona to look at the condo and meet Lailan. She?s so nice and friendly! We would definitely have Lailan assist us again, and highly recommend her!
Larissa E.
Review for Member: Lailan Bento
ZillowVERIFIED My husband and I were first home buyers from California and were interested in buying an investment property on the Big Island. After doing our research, we chose to go forward with Lailan and we could not have been more pleased with the results. Lailan is very knowledgeable, professional and an honest person. She guided us throughout the whole process, step by step and we really appreciate her for that. We highly recommend Lailan, as she will act on your best interest. Larissa&Andrew
Pasqual2
Review for Member: Lailan Bento
ZillowVERIFIED She was awesome every step of the way. I was a bit apprehensive at first but quickly realized that this girl is on it. She worked very hard to close a very difficult sale.
AmberMann0
Review for Member: Lailan Bento
ZillowVERIFIED We have relied on Lailan for two condo purchases now. Buying property from another state can be complex but Laila?s extensive local knowledge and resources made both purchases painless. She was able to help negotiate great prices and kept us informed every step of the way. If you want a realtor who is a partner in the process, make your first call to Lailan Bento.
VMJ82355
Review for Member: Lailan Bento
ZillowVERIFIED Lailan is the most incredible things in Hawaii!! She made buying a piece of Hawaii property so much fun! My wifes so fired up, now she wants Lailan to help her find an investment property for herself?? Buying something in Hawaii can be quite challenging but with Lailan at your side, problems solved??
Fanfan6704
Review for Member: Lailan Bento
ZillowVERIFIED She is very sweet and professional. Help us to found a nice house in Hawaii . Lead us to went through all things step by step. We become very good friend after purchasing house.
Karengcosgrove
Review for Member: Lailan Bento
ZillowVERIFIED It was a real pleasure to work with Lailan in selling our house in Kailua-Kona. We had already purchased a new home so needed our old home to sell as quickly as possible. She was extremely conscientious, dedicated, knowledgeable, and helpful throughout the entire process and went over and above in so many ways to make our sale happen. She did so many constructive and unanticipated things that we would never expect from a real estate agent. Lailan is truly a hardworking and diligent professional who makes every effort to deliver a seamless sales experience and always follows through, despite having to deal with other much less professional and disagreeable agents. She showed extreme patience, humility and a high level of tolerance when dealing with prospective buyers? agents that really shouldn?t be in the business because they don?t know the meaning of ?customer service?...unlike Lailan! We highly recommend her for any of your real estate needs and would not hesitate to use her again should we find ourselves in need of a kind, competent, efficient, experienced and well-qualified agent. Thank you, Lailan, for everything!
User43181776
Review for Member: Lailan Bento
ZillowVERIFIED Very professional and was very good at communicating. Easy to ask questions and if she didn?t know the answer she immediately tried to get one for me. Will work with her again in future.
Keldbpdx
Review for Member: Lailan Bento
ZillowVERIFIED We couldnt have asked for a better realtor than Lailan. She was extremely helpful, professional and a pleasure to work with. We live on the mainland and Lailan was a huge help in navigating much of the process from afar. Her knowledge of the local market and connections to other professionals were invaluable in making us feel confident in the purchase. We highly recommend her!
Jjbeem6
Review for Member: Lailan Bento
ZillowVERIFIED Lailan was fantastic. Professional, punctual, trustworthy and great personality. She was a pleasure to work with and went above and beyond. We would definitely recommend her to others and will work with her again if we purchase any more real estate on the west side of the big island.
