About Kenzie Carlstrom
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LICENSE
Awards
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2026
TOP AGENT
Bend, OR

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View All Listings2026
Bend, OR

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Kenzie was amazing. She handled everything so efficiently. When we signed with her, she had crews out to make everything look perfect for the pictures and video. After the buyers inspection, she helped find people to make requested repairs. She is friendly and easy to work with.
Kenzie did a great job helping prepare us and our home to achieve the best outcome we could get. She was responsive and answered all our questions. Her knowledge and connections helped make this experience a positive one.
As first-time home buyers in Bend, we couldnt have asked for a better realtor than Kenzie. She was incredibly patient, responsive, and made the whole process streamlined. We truly felt like she had our best interests at heart and worked tirelessly to help us land our dream home in Old Bend. We trust her fully, and she was always honest and up front with us. I would not hesitate to recommend her as your agent!
Kenzie is very knowledgeable about the Bend neighborhoods, pros and cons of each. She is competent in home repairs and remodeling so quick with resolutions to questions on condition of homes we visited. All recommendations on inspections regarding multiple home systems were excellent, we will be using those companies in the future. She is quick with any correspondence to address our questions and concerns . Most importantly she is a very pleasant person and had our best interest in mind.
Kenzie and her team were absolutely amazing to work with the purchase my first home! I can't recommend her enough. She is an expert in her field and it shows in every step of the home-buying process. She always made sure to be available for any appointments and questions. Her assistant Kelsey was also very helpful and I appreciate her attention to detail. I spoke with other realtors before going forward with Kenzie and none of them were as kind and understanding as Kenzie was. She wasn't aggressive or pushy and I greatly value that. I would happily work with her again in the future and I will recommend her to family and friends.
This was my partners & Is first time going through the home buying process and I wouldnt go through this with any other realtor. Kenzie was very proactive in finding homes that fit our budget and our preferences. She got us into every home we wanted to see quickly. She helped guide us into making the best decision for us & our future. It was a stressful undertaking, but Kenzie made it fun & exciting.
Kenzie was nothing short of exceptional! Her communication was clear, timely and thorough without ever being overwhelming. She made the entire process seamlessly smooth. I greatly her appreciate her knowledge and professionalism and would recommend Kenzie without reservation.
Kenzie is hands down the best realtor I could ever imagine working with. Shes incredibly professional, motivated, and detail-orientedaEUR"she went above and beyond at every step of the process. From start to finish, she was fast, responsive, supportive, and completely on top of every little detail. Selling a home can be emotional and challenging, but Kenzies steady guidance and expertise made all the difference. I cant recommend her highly enough.
Kenzie is the most pro-active and most communicative and organized realtor Ive ever worked with in my 15 house transactions. She is super nice and energetic. She is adept at negotiating and holds her ground and explains what are reasonable buyer and seller requests versus not. She sends out calendar invites for all important events and transactions so we could keep up on all the rolling balls. She knows the market well. She helped us price our house to sell fast in a buyers market while other houses in our area have been sitting for months and dropping their prices. We sold in 10 days! Highly recommend her!
Kenzie Carlstrom is a rockstar! Working with Kenzie was not only educational and productive, but fun! She has an infectious energy and a true passion for real estate. We were impressed with her knowledge not only of contracts and transactions, but the condition of homes, what it would take to do repairs, and expert advice on neighborhoods and properties. She is honest, super responsive, listened to our needs and wants, humored our crazy ideas, and gently kept us on track and moving forward when we sometimes went sideways. We are thrilled with our new home and are so grateful to Kenzie for negotiating a great deal for us. We would not hesitate to work with Kenzie again and highly recommend her!
My fiancA(C) and I approached Kenzie to help us find our first home together. We were in a bit of a time crunch and I was skeptical of us finding exactly what we needed within our budget. Let me tell you, Kenzie knocked it out of the park! She went to work immediately for us and found us a home that checked all of our boxes. She was efficient, highly communicative, extremely knowledgeable, and very hands on with us. Her negotiating skills were strong and professional and she made our entire journey feel stress free. Were eternally grateful for Kenzie and will always refer her to our friends and family who have real estate needs!
Working with Kenzie was undoubtedly the best part of purchasing my first home in Bend, OR. Her knowledge and professionalism were oustanding and she made every step of the process feel both empowering and educational. From finding a home, connecting me with a broker, scheduling a house cleaning before move-in date, going over documents over coffee, I enjoyed every aspect of working with Kenzie. Financial sustainability and not feeling "house poor" were top priorities for me, and with Kenzie's help I was able to find a home in a great location that I love that was also solidly within my budget. I never once felt pressured to make a decision I was uncomfortable with and felt free to ask questions without judgement. As a female first-time solo buyer, I can't recommend Kenzie enough!
Kenzie was a dream to work with. Knowledgeable and was the perfect guide for us through the process. Should I sell again in the area, she will be my go to. I cannot recommend her enough.
We had an amazing experience working with Kenzie to find the perfect short-term rental property. From the very beginning, she was incredibly patient, knowledgeable, and always available to answer our questions and guide us through the process. Finding the right home took time, but Kenzie never pressured usaEUR"she fully supported us every step of the way, ensuring we felt confident in our decision. Her expertise in the short-term rental market was invaluable, as she not only understands the buying process but also has firsthand experience as an STR owner herself. If you're looking for a realtor who truly cares, is always there when you need her, and has deep knowledge of the short-term rental market, we highly recommend Kenzie. She was an absolute pleasure to work with, and were so grateful for her help in finding the perfect property!
Kenzie was an outstanding choice for my first time buying a home. She was always quick with a response, very quick to call back on the rare occasion she didn't answer the phone, and extremely informative. She would find different ways of explaining something if it still didn't make sense after the first explanation. She fought tough with my lender to get me a better rate and was happy to provide other contacts when it didn't look like I was going get the best rate. Will definitely be contacting her if I choose to look into buying an other house.
If I had to sum it up, it would be that Kenzie is a real estate rockstar! Ive worked with several agents before but one of the things that stood out to me early was Kenzies drive to get to know us and then match us with ideal places that fit what we wanted. She has a fantastic understanding of the local area and is incredibly responsive, and repeatedly demonstrated her industry knowledge, communication and negotiation skills, far beyond my expectations of an agent. I would 1000% recommend anyone to work with Kenzie, and will be referring everyone I know!
Kenzie is the kind of realtor everyone hopes for, and would be lucky to have. Her intimate knowledge of the Bend housing market is substantial having lived and owned here for years. She knows someone for everything, making not only the loan process and contracting process easy, but was able to answer our endless questions easily as well. We looked at a lot of houses, and Kenzie was always willing to be candid and straightforward about her thoughts on a particular house or piece of land. She goes above and beyond, helping us with every aspect of the home buying process. Even after we'd closed on our home and not in the state yet, she was willing to come by check on the house (and even farm animals on the property)! I mean, who does that? Well- Kenzie does. Not only a great realtor but a truly great person as well. Can't recommend enough and if anyone is moving to the Bend, OR area she can/ will do her best to help find you a home.
Kenzie was incredible in helping us find our dream home. We had a very specific list of things that we wanted and she took all of that into account in helping us find what we were looking for. She responded to all of our questions promptly and set up property tours the day we requested them. Her knowledge of the local area is unparalleled and is a wealth of information. We can't recommend Kenzie enough, she is the agent you need.
Kenzie is a HERO of a real estate agent. If you are looking for someone to get the job done, Kenzie is your gal. If you're even slightly interested in looking at a place, Kenzie will have you in the house as soon as you are available. She helped educate me throughout the entire process (I was a first-time homebuyer) and never made me feel small or dumb for needing to ask a lot of questions. She was so supportive and we ended up being able to find the perfect spot. Plus, she was a champion in helping with the negotiation process. I would, without hesitation, recommend Kenzie to anyone looking to purchase or sell a home.
Kenzie is an absolute gem in the world of real estate. Her knowledge of the real estate market is unmatched, and her dedication to her clients is truly commendable. My selling process was quite the unique one (divorce, court appearances, and witness statements) and Kenzie was there every step of the way offering her support while going through such a difficult time in my life. She went above and beyond to ensure that every detail was taken care of, always keeping me informed and guiding me along the way. Kenzie's dedication and hard work resulted in a quick sale at a great price. Her passion for real estate and commitment to her clients truly set her apart. If you're looking for a top-notch realtor, look no further than Kenzie!
From day one of working with her, Kenzie was 100% committed to helping us find a home. Despite an aggressive timeline, and limited budget, she was extremely supportive and committed in helping us find a home in Hood River. When our confidence waned, she was always realistically optimistic with us, ensuring us that the place we we're looking for would come. Due to her expertise, knowledge and local connection, Kenzie was able to help us find an incredible off market home which, over the past year we've been here, we have fallen even more in love with. My wife and I cannot recommend Kenzie enough!
As first time home buyers, we could not imagine anyone better suited to be our partner throughout this process than Kenzie. She listens to her clients and what they are looking for, but has a great ability to see the vision in certain spaces that others wouldnt. There is nothing she is unwilling to do to find you the perfect home; from looking off market, door knocking, social media posts, etc. - she pursues every avenue! The process of purchasing a house can be overwhelming and stressful and Kenzies unwavering positive attitude was invaluable. We're not sure how she does it, because we know how insanely busy she is, but when youre working with Kenzie you feel like you're her only client. She is incredibly responsive, very patient, and we trusted her implicitly when it came to writing an offer and negotiating. We are so grateful we found our lifelong realtor! Andrea & Bryan
Kenzie is not only an unbelievable realtor who works incredibly hard, but most importantly she is such a great person. This was my first experience buying a home, and Kenzie was so kind and patient the entire time. Initially my partner and I went in with an idea of what we were looking for, and while Kenzie worked extremely hard to help us find what we were initially looking for, she always stayed super open minded, and her priority was helping us find a place that was right. We had a budget in mind, and her goal was always to help us find a place under budget. Long story short, we ended up finding our dream home. This home wasn't in the location we originally thought we wanted, but Kenzie led us with such grace and we ended up finding a home that was perfect for us in a location we couldn't have even dreamed of. We thought we wanted something, and ended up finding what we needed and what felt most right. I don't have enough good things to say about Kenzie. Kenzie got to know us as people first, got acquainted with our taste and style of living, and very quickly had a great idea of what we were looking for. You could tell that her goal isn't just to get you to sign as quickly as possible, she wants to make sure that you love what you find, and if you don't love it, there is no settling. If you're looking for a realtor that will work her butt off for you, is extremely responsive, and kind, then Kenzie is your girl. Could not recommend her enough! Kenzie, thank you for everything! :)
Kenzie was so great to work with in the process of purchasing my first home. She gave me a very detailed walkthrough of what all the process will entail, met me at my needs, and went above and beyond to show me various properties and write up a winning offer on a home I am truly excited to now own. Her knowledge of the local area, current market, and real estate as a whole truly makes a difference in working with her as a real estate professional. I could not recommend Kenzie enough whether you're looking to buy sell or invest.
Kenzie was amazing to work with. We had quite the journey to find the perfect place. She got to know us on a personal level so she could help us select exactly what we wanted. We had a few setbacks but she stayed positive and knew she could find what we were looking for. She is always upbeat and positive which goes a long way in a very competitive market.
I can't speak highly enough about our experience with Kenzie as our realtor. Kenzie brings so much to the table she is more than just a realtor, she is effectively a home buying advisor and made us realize how many blind spots we had without her. From the moment we met Kenzie at an open house, we knew we needed to work with her. Kenzie's expertise and passion for her work is beyond apparent. Her knowledge of Bend and the housing market here was truly impressive, in a competitive bidding war market she has an incredible sense of what a house should and will sell for. You need her on your side to get the house you want here, trust me. She also makes the process fun, she is so great to be around you will genuinely enjoy every home walk through with her. She offers honest feedback and points out issues with properties that we did not even notice. What stood out most was Kenzie's dedication to our search. She wasn't just there to show us houses; she actively engaged with us throughout the entire process. Kenzie took the time to understand our needs and preferences, ensuring that the properties she presented were not only within our budget but also aligned perfectly with our vision for a dream home. She had access to housing market information that the public does not and was able to help us scope out all options, including reaching out to homeowners without houses currently on the market. Kenzie's proactive approach was a game-changer for us. She went above and beyond, energetically searching for listings, and her keen eye for potential DIY projects vs. risks within the homes we visited was invaluable. This not only expanded our options but also gave us a realistic view of the possibilities each property held. When it came to negotiations, Kenzie's assertiveness and commitment were truly impressive. She was aggressive in securing the best possible deal for us, navigating the intricacies of the real estate process with finesse. Her dedication didn't stop there; Kenzie worked tirelessly to ensure the seller not only considered our offer seriously but also accepted it. It was clear that she had our best interests at heart. What sets Kenzie apart is her ambition, kindness, attention to detail, and her commitment to educating us as first-time homebuyers. She patiently walked us through every step, including putting is in contact with all her go-to contractors and lender. From understanding the nuances of housing builds and repairs, to HOAs vs. CC&Rs, to explaining the intricacies of the paperwork, Kenzie's guidance was invaluable. In summary, if you're looking to buy a house in Bend, you are doing yourself a disservice if you don't work with Kenzie. She set the bar on the moon in terms of what a realtor does and my husband and I can not say enough good things about her. We can't thank Kenzie enough for quickly turning our dream home into a reality!
This review is a bit overdue. We sold our house this last July and Kenzie was nothing less than AMAZING!! She represented the buyer, however, I felt like she was representing us as well. We had some issues with the title company not moving as quickly as we needed and Kenzie personally took care of it. If she wasn't involved we would not have closed on time. I cannot thank her enough. She is truly the BEST!! :)
I worked w/ Kenzie for over 2 years before buying my house. She was incredibly diligent and patient during this time and always helped me see the bigger picture for properties I was interested in. When it came time to make offers, her knowledge was invaluable and she was incredibly prompt and responsive. During the process after my offer was accepted and before, during the negotiations, she was always helpful and proactive; foreseeing issues and likely snagging points. I'm incredibly happy w/ Kenzie and the work she did for me!
Kenzie was an absolute DREAM to work with and is the BEST real estate agent ever. I've been in touch with Kenzie over the past year and have loosely talked about wanting to buy my first home/investment property in Bend. She's always kept me in the loop on available properties, and she has always 100% catered to what my "wants" were. When a property became available that was (literally) too good to be true, and I decided to jump on it, Kenzie made the process so easy, painless, and fun. This was my first home purchase, and despite all of the things that go into it, Kenzie was so on top of it and managed the process for me in such an effortless way. Not only that, but I really trusted her to have my best interests in mind at all times, and she somehow managed to get us from offer accepted to close in less than 3 weeks. I could not recommend her enough, and if I could give 10 out of 5 stars, I absolutely would. She is an absolute ROCKSTAR at what she does!
Kenzie was AMAZING! She was very helpful in narrowing down what i was looking for. She listened to my concerns and appropriately gave constructive feedback while also validating my feelings/concerns. Her knowledge of the area was top notch which was so helpful to me since I had just moved to town and didnt know anything. She excels at her job, and its clear she very passionate about it. She is also so personable, its easy to feel comfortable in her presence and engage in conversation. 10/10 recommendation!
Kenzie's attention to detail, competitive strategy, communication and expertise were evident at every stage that I worked with her (which was especially important being from out-of-town). When Kenzie called me about a property, I knew I would love it because she truly listened and honoured my vision. There were times I felt defeated in this market and she would give me a pep talk, reminding me that I WOULD find the one. In the end, she was right, I found exactly what I was looking for :)
I must start with Kenzie is a rock star at her craft. My girlfriend and I found her via Instagram and we were quickly able to establish a great connection with her. We gave her what our needs were in a home and showed us over a half a dozen of them. We found what we wanted and she made the deal happen as quick as humanly possible. Kenzie is a positive light in your buying process with the most upstanding professionalism. I highly recommend Kenzie as your realtor if you're looking for an agent that will get things done with full transparency. Thanks again Kenzie!
Kenzie was simply amazing, she was patient with us and helped guide us through purchasing our first home. She took the time to answer all of our questions, which there were plenty of, she ensured that we knew all of our options, and gave us insight so we could make the best decision for us. The process can be tedious, but it went so smoothly because of Kenzie and all of her help plus her recommendation of our amazing Mortgage Broker (Harleigh Knoll at Root Mortgage) Kenzie was so knowledgeable about the local area, gave us updates constantly, checked in on us, took us on countless home viewing (7 in one day). This girl is a trooper and I will recommend her to everyone I know and will definitely use her for any future real estate purchases.
Kenzie did a wonderful job finding us the perfect place to call home. She has her finger on the pulse of the market- which allowed us to make decisions confidently with her input. Kenzie is a real go-getter and her knowledge of the gorge is unmatched. Thanks so much, Kenzie!
After years of looking for a property in the Gorge, Kenzie gave us a tour of our DREAM property! She was able to carve out time last minute to help us be the first to see a property that had been off the market for over 50 years, which allowed us to quickly prepare a competitive offer. We immediately fell in the love with the property but also with Kenzie as well. She is extremely knowledgeable, punctual, humble and kind. Here we are, over a year later and that property we toured with Kenzie is one we call home. Every time we go there, it is in a pinch me moment and Kenzie helped make that happen. Grateful is truly an understatement.
Kenzie is an amazing realtor that goes above and beyond every step of the way. To get my home ready to market she took care of getting the house and windows cleaned, staging and the photography along with minor repairs and painting. She worked endlessly with open houses and scheduling showings. Her positive and enthusiastic personality is contagious and made the process enjoyable and with a lot less stress than I had experienced in the past. Kenzie is very professional and knowledgable with the process and having grown up in the Columbia Gorge she knows the area very well and has a lot of connections. I would highly recommend Kenzie to everyone who is looking to buy or sell. She is a joy to work with.
We hired Kenzie, through a referral, to sell our home in OR. We had bought and sold houses without representation before, and contemplated an FSBO sale again. I'm so glad (understatement) we decided against that and made the call to Kenzie. This was a complicated scenario with buying and selling at the same time in two different states, 2000 miles apart. As clients, we were admittedly neurotic, stressed, nervous, and impatient. We had a lot riding on the transaction on top of our life being very hectic. We could NOT have done this without Kenzie. She spent hours calling local agents, marketing online and print, running multiple open houses, and getting us through the stress of a buyer backing out at the last minute. She came in early for open houses to help clean and made our home look fantastic in photos and in person. This was one of the most stressful stretches of our lives and Kenzie helped us through it calmly, professionally, and compassionately. Thank you doesn't really cut it, Kenzie. We appreciate all you've done for us!
We were considering selling our home by ourselves, but then we met Kenzie. We had asked her to come look at our property to give us a home value estimate and by the end of her visit we were surprised that we were changing our minds. Kenzie was so delightful and we could feel the dedication and love she has for her work, honoring the people she works with and their beloved property. Weve sold several homes before with realtors and on our own, but Kenzie offered us something weve never experienced beforeaEUR| FULL SERVICE that made the process easier and more enjoyable. She took care of window washing, help with landscaping, house cleaning, staging, and photography. This allowed us time and energy to focus on all the things we needed to do to prepare for our new adventure of moving to Costa Rica. Kenzie is a heart-centered realtor who will take time to get to know you and your property, go above and beyond, and is truly enjoyable to work with. Give yourself the gift of teaming up with Kenzie!
Kenzie is an absolute joy to work with. She is energetic, enthusiastic, positive, professional, and extremely responsive. Being from the Columbia Gorge originally, she knows the area, and the market inside and out. Because of that, she was often able to share in-depth historical context of different neighborhoods, as well as knowledge of future development plans, in some cases. We were relatively selective in our search, which in a tight sellers' market posed a challenge. But Kenzie is unflappable and she indeed helped us find the right house within our timeframe and budget. In short, she is the best in the biz. I wholeheartedly recommend working with her!
We just bought a house in Hood River after more than a year of searching and Kenzie made this happen after getting word that a property owner in the area where we had just had an offer rejected was thinking about putting their home on the market. She contacted them said she had buyers ready to go on their house, and 32 days later, we're sitting on our couch in Hood River! And since she made the deal happen off-market we saved on selling side fees. Beyond this particular transaction, Kenzie is bubbling over with enthusiasm and a can-do attitude and is willing to go the extra mile to sleuth out information that could be of value to her clients. Kenzie has a long history in Hood River and her love for her town shines through--she knows so many properties, can connect you to different people in the Gorge (lenders, contractors, future friends)! She also works on the Washington side of the river. In the year+ that we worked with Kenzie we saw her mature professionally and she has a bright future ahead of her.
As a local loan officer I've had the privilege of working with many real estate agents in both Oregon and Washington and Kenzie was an absolute delight in every sense of the word! She was extremely responsive, highly professional, and did an amazing job representing our mutual clients. I would recommend Kenzie to anyone in the Columbia River Gorge as an exceptional agent that will go the extra mile for you!
Kenzie is the best realtor you could ask for. She is very motivated, hardworking, quick to respond to any inquiries or issues. She knows the area and the market extremely well, and has many contacts that can be of assistance to the buyers that she is representing. Kenzie advocated for us as clients on every front, even ones that werent her responsibility, helping us keep a very unscrupulous lender in check. The Columbia river gorge is a small community, and we look forward to seeing Kenzie around, and being able to confidently recommend her to our friends when they are looking to buy or sell.
Found me my dream spot and worked incredibly hard to find it after being outbid on previous offers. Ensured the deal closed on time and with zero issues. Would recommend to anyone looking for a spot in the gorge.
Kenzie is very aware of the Gorge area and helped guide us through our vacant land purchase. She was able to connect us with people in the planning office to get us answered to our questions. She helped us think through our approach to creating an offer and even worked with us during her vacation. She's followed up even after the transaction was complete. We highly recommend Kenzie!
Kenzie was an absolute dream to work with. She was extremely responsive - anytime we found a place we were interested in, she would get us in to look at it in less than 48 hours - sometimes even the same day! Had it not been for her go-getter approach, we would not have been the first people to see, offer, and have our offer accepted on the home we purchased with Kenzie. Additionally, Kenzie was really there for us throughout the process. During our inspection period we got married! During that time Kenzie was our eyes and ears at our follow up inspection; even crawling into our now-homes spidery crawl space! Kenzie is super well connected, she has a stellar reputation, and an upbeat, personable and passionate personality. Anyone who has the opportunity to work with Kenzie is going to have an amazing experience ??
Kenzie was the perfect agent for us! She's very knowledgeable about the area we were looking in, and, very tuned into the area market. Her response time was terrific and during a bumpy portion of the negotiations, I always felt she was advocating the best deal for us. Also, she didn't hesitate to confer with colleagues to confirm her hunches during the entire process. I would easily recommend Kenzie to anyone looking to buy or sell real-estate.
My wife and I sold a property on the east coast and wanted to do a 1031 exchange for something out here in the gorge. We got in touch with Kenzie through the Zillow app. She was incredibly helpful and informative. The property was really hard to access in the winter time, but she immediately wanted to meet us so we could try and see it and drove us close to the property in a snow storm. She even offered to cross country ski with us to look at it. When it came to the actual purchase, she was very helpful with the 1031 process (we had never done one before), getting in touch with our agent and the 1031 people without us asking. We closed in just a few weeks and I really think the process went so smoothly because of her. We couldn't recommend her highly enough. Chris Pothier
We chose the Jen Dillard team at the Hasson Company Realtors to help us find a new home because of their local expertise in a small, dynamic market. Kenzie was an absolute pleasure to work with. Her knowledge of the area was fantastic! Anyone can find MLS listings, but Kenzie was familiar with commutes, neighborhoods and local flavor, and was able to find the perfect home for us. She understood the market and helped us make an acceptable offer in our best interest. Most importantly, she was incredibly engaged in the process, and when we had issues with scheduling of the appraisal and delays in closing, she was an expert in helping to move things along. She even drove a few hours the day before closing to get us keys and negotiate early occupancy so we weren't "homeless" for Thanksgiving. Kenzie and her whole team were super easy to work with and very professional. I highly recommend Kenzie to anyone interested in purchasing a home in the beautiful Columbia River Gorge!
I would highly recommend Kenzie Carlstrom to anyone looking for a realtor in the Hood River area. My wife and I have had the pleasure of working with her on both the sale of our house and during the purchase of our new house. Saying she is a go-getter is an understatement. She answered every call and handled any situation efficiently and gracefully. When it comes to selling a house, her and the Hasson group team do a remarkable job with handling staging, landscaping, touch-up work, you name it. And it is all included in the selling agent commissions so no extra cost to the seller. Kenzie and her team will definitely get you top dollar on your home if you are selling, as they are experts in the area. As a home buyer, they are extremely savvy and know how to tailor your offer to nearly guarantee it will be accepted. Out of 5 stars I give Kenzie and her team 6.
Kenzie is a true professional. She went above and beyond to find us our perfect spot and then get it across the line. No small feat. We couldn't be happier. All emails, texts and calls were responded to promptly. She clearly has a broad understanding of the area and how to find her clients exactly what they are looking for.