ZillowVERIFIEDI rarely leave negative reviews, but I believe transparency is importantaEUR"especially when someone is making one of the biggest financial and emotional decisions of their life. We hired Kelsey because, at the outset, she presented herself as someone who thrived in challenging markets. She emphasized that she was up for difficult listings, could sell homes quickly, and genuinely empathized with our situation. As a military family preparing for a PCS to another state, we needed someone we could fully trust to manage the sale of our home while we were out of state. She also shared that she had personally navigated difficult listings and multiple agents in the past, which created a sense of understanding and alignment. Based on that, we put our complete trust in her. In the very beginning, things felt okay. The first month or so was slow but consistent, and there were a couple of open houses early on. However, those open houses stopped very quicklyaEUR"within the first one to two months of the listing. The home was listed in July 2025, and after those initial open houses, the agent determined that open houses had aEURoerun their course.aEUR? From that point forward, there were no additional open houses for the remaining months the property sat on the market. As time went on, engagement steadily declined. I frequently had to initiate contact just to get basic updates. Even then, responses were often delayed, vague, or surface-level. When I asked specific, time-sensitive questionsaEUR"about strategy, buyer feedback, or next stepsaEUR"the answers lacked depth and did not help me make informed decisions. There was no sense of ownership or accountability in moving the listing forward. Over time, the strategy narrowed almost entirely to repeated pressure to significantly drop the price, without any meaningful change in marketing approach, increased effort, or a creative plan to address stagnation. Price reductions were treated as the primary solution, without updated marketing, refreshed listing materials, expanded outreach, or a proactive plan to re-engage the market. While we understand that market conditions are not fully within an agents control, we asked thoughtful, specific questions to ensure that any price adjustments would be part of a broader, strategic approach rather than a reactionary move. When we did not immediately agree to reduce the price without that clarity, the agent effectively disengaged from actively managing the listing. As communication deteriorated further, I was eventually forced to contact the brokerage directly after several days of silence, simply to get acknowledgement and clarity. Toward the end of the relationship, I sent clear, time-sensitive messages asking for updates and direction. Those messages were deliveredaEUR"and ignored. That silence was the most distressing part of the entire experience. This experience was not simply a reflection of a difficult market. It was professional disengagement. When a client hires an agent, they are trusting them with a major financial asset. That trust requires persistence, communication, adaptability, and follow-throughaEUR"especially when a property does not move quickly. Unfortunately, that was not the case here. There was no sustained follow-through, no adaptive strategy, and a clear resignation early in the process. In the end, our home remained on the market for a total of 203 days under Kelseys management. After making the decision to move on, we relisted with a new agent, went under contract within 16 days, and successfully closed on the sale shortly after. That contrast speaks for itself.
