Note: Reviews may include other agents on their team
What clients say about this agent....
Shamara E.
Review for Member: Kelly Straughn
ZillowVERIFIEDWe bought this home and closed escrow the first week in December 2021. A rent back agreement was in place for the first three weeks and as part of the agreement the seller was required as part of the contract to get renters insurance after the close of escrow. We also had to obtain owners insurance. Kelly did not follow through on having the seller obtain renters insurance and during the leaseback period the home was significantly damaged with pet and human urine, down to and through the sub-flooring. We had to change the floor vents, baseboard, carpet and hardwood, and treat the subfloorIng to remove urine. We also had to clean urine off of the walls and repaint. I am pregnant and we had to live in these conditions with our 1year old daughter while getting the repairs. We asked Kelly to follow up with the seller and she replied it was out of her hands and her seller refused to be accountable for the damages. She also took no accountability for failing to have the seller obtain renters insurance which was clearly written into the contract and brought to her attention. This too she dismissed. I am a licensed agent in California and this is a lack of accountability and extremely poor service. In a hot market it is easy to be complacent, which she is. My husband now have to pursue civil damages if we want any type of reimbursement.
User8832566
Review for Member: Kelly Straughn
ZillowVERIFIED We bought this home and closed escrow the first week in December 2021. A rent back agreement was in place for the first three weeks and as part of the agreement the seller was required as part of the contract to get renters insurance after the close of escrow. We also had to obtain owners insurance. Kelly did not follow through on having the seller obtain renters insurance and during the leaseback period the home was significantly damaged with pet and human urine, down to and through the sub-flooring.We had to change the floor vents, baseboard, carpet and hardwood, and treat the subfloorIng to remove urine. We also had to clean urine off of the walls and repaint. I am pregnant and we had to live in these conditions with our 1year old daughter while getting the repairs. We asked Kelly to follow up with the seller and she replied it was out of her hands and her seller refused to be accountable for the damages. She also took no accountability for failing to have the seller obtain renters insurance which was clearly written into the contract and brought to her attention. This too she dismissed. I am a licensed agent in California and this is a lack of accountability and extremely poor service. In a hot market it is easy to be complacent, which she is. My husband now have to pursue civil damages if we want any type of reimbursement.
User79978751
Review for Member: Kelly Straughn
ZillowVERIFIED We loved working with Kelly she was very knowledgeable and professional always had our best interest in heart would definitely recommend her in the future !!!!
Paige B.
Review for Member: Kelly Straughn
ZillowVERIFIED I highly recommend Kelly Straughn. My house sold after two days on the market with her help. She really helped me navigate the process with her recommendations, expertise, and quick responsiveness to any questions I had.
Lydia J.
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly helped sell my home. She was absolutely outstanding and a pleasure to have as my real estate agent. She answered all my questions promptly and was just a phone call away. She made this experience less stressful and my home went under contract within 24 hours. I highly recommend Kelly Straughn! Thank you for selling my home.. I felt blessed to have you !
Matthowsare
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly has that rare combination, of knowing the market / area, and the actual listening to everything you are looking for in a home. She went above and beyond my expectations, and even my hopes. Not only did she find a home that fit our budget, and needs; she found one in the area, with many of our hope and wish list items as well. I wholeheartedly recommend Kelly Straughn to anyone looking to either buy, or sell a home. She has the connections, knowledge, and heart to go to bat for you.
Dukeballlover
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was a pleasure to work with. My father passed away in March and selling his house was emotional for myself and my siblings. She was professional during the entire process. Any questions we had were answered in a timely manner. She made sure we knew everything that was going on from the beginning. We were informed of showings and received feedback from those showings. She was honest, sincere and made this experience amazing. She knows the area in which my Father's home was located extremely well. I highly recommend her for a realtor. I look forward to doing business with her again in the near future. What a blessing she has been.
Zuser20140710143555840
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly is very knowledgeable and personal. She knows a lot about the areas that we looked for houses in. She provided incite that I did not have. I gave her a list of what I was looking for and she found houses that met my needs. She also showed homes that I saw in addition to hers. Once I settled on a home to buy, she made everything very smooth. She was very easy to communicate with and I would recommend her to anyone I knew that was looking for a home in this area.
VernalizaGoitia
Review for Member: Kelly Straughn
ZillowVERIFIED She is the best. She helped me find my new home and assisted me to get the builder to meeting the deadline and all the way through the closing. I recommend her to anyone in NC.
User76135800
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was so helpful in every way of the sell of my house it went great ! Sold in 2 days.kelly helped me plan and get my house ready to put on the market.
Kmilliam
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly has been an amazing realtor throughout the entire process. She was able to guide us through the listing and sale of our previous home and also through the purchase of our new construction. She is a fantastic and knowledgeable resource and was always available to answer questions, day or night. We felt comfortable with her guidance, attention to detail, and professionalism, and would highly recommend Kelly to anyone looking to buy or sell a home.
Bsloan122
Review for Member: Kelly Straughn
ZillowVERIFIED Very Professional. Awesome to work with. If you are looking to Buy or Sell a home Kelly gets it done! She did an excellent job marketing our home and finding us a buyer quickly.
Matt B.
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly did a great job with listing (photos, staging, etc.) the house and selling the house (very quick). She kept us updated on everything needed and in a timely manner. Highly recommend Kelly.
Bernierminerva
Review for Member: Kelly Straughn
ZillowVERIFIED Mrs. Straughn took the time to listen, answered all questions, showed the step by step procedure of listing & selling my home. She was there through out entire process. She is a savvy business woman, that fight for your bottom line. She is a friendly, knowledgeable, professional with a drive to get the job done - sell your house.
Mleach94
Review for Member: Kelly Straughn
ZillowVERIFIED I would highly recommend Kelly Straughn. She knows our area well and worked quickly to research and provide information about potential homes. When it came to negotiating with the seller of our first home, I could tell she definitely had our interest in mind. Kelly was there every step of the way during our first purchase.
Seanpduffey
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was excellent from start to finish. She spent time in the beginning getting to know our family, what are needs are, wants, interests, etc... From that she was able to put together a profile of the house, location, and variables that we were looking for and would interest us. She was very transparent and honest about her feedback on particular homes and areas of the city as we are new to the area. She was very clear about the process and guided us along the way. Post closing, she had a binder that she kept all of our paperwork in along the way, which we have used already multiple times after we closed on the house. I would highly recommend Kelly to anyone looking for a realtor in the area. Thanks Kelly!
Christy J.
Review for Member: Kelly Straughn
ZillowVERIFIED Words truly cannot express how grateful I am for Kellys knowledge and expertise! Having relocated from out of state, I relied on Kellys knowledge to navigate the purchase of our new home. Kelly made the process so simple, from purchase contract, negotiations, inspections, to closing. Not only was Kelly responsive to my needs, she was able to provide valuable insight throughout the process. I am so very grateful to have worked with Kelly to find our new home! I would recommend Kelly to anyone buying or selling home!
Zuser20161231190409319
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was fantastic, professional and yet personable. Our whole experience with her was nothing but positive. Kelly communicated very well and very clearly to us through the entire process. If you are looking for a realtor who will be there every step of the way with you. One who will keep you informed the entire time, then I highly recommend Kelly.
Lucas049
Review for Member: Kelly Straughn
ZillowVERIFIED Highly recommended, available anywhere any time with knowledge and experience. Kelly showed us a house that eventually became our home. A property that was only on the market a short time became ours because we acted quickly. Kelly guided through our first home buying experience and made us feel comfortable with our decisions.
User6388277
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly Straughn is Awesome!!!!!! She was such a blessing to my husband and I in purchasing our first home. She was knowledgeable, caring and most important she didn't make us feel like we were just another customer, it felt as if we were looking for our new home with family. Kelly is awesome!!!!
L H.
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was extremely knowledgeable about the housing market and was very prompt to set up visits or look up information about the properties. She is very friendly, approachable, and we would love to work with her again when selling some day!
Md A.
Review for Member: Kelly Straughn
ZillowVERIFIED She did not keep her appointment. She mentioned being sick which can happen.... I waited at Hotel paid for 2 days stay after my job interview and this was communicated to her beforehand. I wasted my money and time waiting on her. Someone could have covered for her if she was responsible. To add to the issue she kept on sending me to sign up more with her listings without responding to my need.She spoke nicely otherwise, I wish her well.
Agmoore N.
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly sold our home for us and helped us find the perfect new home! Our experience was great from start to finish because of Kelly. She was always willing to answer questions from us and help us navigate our first home selling experience. She also acted as an advocate for us and ensured that we received all we wanted from our new home. She gave us advice to make our old home market ready with her knowledge and experience. I will never use a realtor other than Kelly and highly recommend her to anyone!
Amanda W.
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly helped my husband & I purchase our first home! She was very professional and absolutely terrific to work with. We started by showing her a house that we liked as well as telling her a few wants for our dream home & not even a week later she compiled a list of homes that fit our wants and needs. She helped us find our dream home and was there for us step by step from the beginning to the closing table. If anyone is looking to buy or sell a home, I would definitely recommend Kelly!!
Zuser20140926083510319
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly did a great job helping us search for and buy our new home. She was very knowledgeable throughout the whole process. She answered all our questions and responded to all our emails promptly. She takes the time to create a personal relationship beyond just the required professional dealings. I would highly recommend her to anyone looking for a realtor on the east side of Raleigh.
Mrsjenmiller05
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly did an outstanding job helping us find our new home. She was very knowledgeable throughout the whole process. Kelly also had great follow through--she answered all our questions and responded to all our emails promptly and thoroughly. We couldn't have asked for a better experience!
User7762236
Review for Member: Kelly Straughn
ZillowVERIFIED Mrs. Straughn was very professional throughout this process. She also has gone above and beyond to make what can be a stressful time less stressful. I would highly recommend Mrs. Straughn if anyone is in the market to sell or buy a home!
Sarah D.
Review for Member: Kelly Straughn
ZillowVERIFIED As someone who works in the real estate industry, I have worked professionally with many local Realtors. I chose Kelly to sell my home because I know her to be honest and knowledgeable. We considered selling our home ourselves, but I'm so glad we hired Kelly instead! She handled everything like a pro. We had multiple offers and accepted an offer above asking. Once we were under contract, Kelly worked hard on our behalf.With Kelly's help, we sold our home for considerably more than if we had sold it ourselves. Now Kelly is helping us find our next home. I highly recommend Kelly Straughn to anyone buying or selling a home in the Raleigh area.
Zuser20160411062108557
Review for Member: Kelly Straughn
ZillowVERIFIED We would use Kelly any time and recommend her to all persons. She helped us in a very short time frame find a home, connect with the people we needed, support up is getting the process completed and provide any information we requested. We plan to use her to sale the home when we are ready.
DianaAndolina
Review for Member: Kelly Straughn
ZillowVERIFIED We have had realtors before Kelly that were terrible. Kelly was available to us to answer any questions that we had during the process and also followed through on every promise that she made. She made the experience of selling our house seamless and now she is assisting us with building our new home!
Ruth L.
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was heaven sent to me and my mom! We have been looking for a home for a long time, and finally got one with her help. I went through 3 different agents before and none can compare. While the others showed us homes that were not suitable for my mother, Kelly took the time and listened to our needs and only showed us homes that met our criteria, something the other agents didn't care to do. Not only that she knows the area very well and also recommended other services to us that we will need to get us ready for the move. She also knows many in the industry that are knowledgeable and will assist with the process. It was a wonderful experience working with her, she made the transition go very smoothly. I ABSOLUTELY recommend her for anyone! She's great!
Zuser20150928092755901
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was heaven sent to me and my mom! We have been looking for a home for a long time, and finally got one with her help. I went through 3 different agents before and none can compare. While the others showed us homes that were not suitable for my mother, Kelly took the time and listened to our needs and only showed us homes that met our criteria, something the other agents didn't care to do. Not only that she knows the area very well and also recommended other services to us that we will need to get us ready for the move. She also knows many in the industry that are knowledgeable and will assist with the process. It was a wonderful experience working with her, she made the transition go very smoothly. I ABSOLUTELY recommend her for anyone! She's great!
Rbjenkins0617
Review for Member: Kelly Straughn
ZillowVERIFIED We had been on the hunt for a home for approximately a year before we decided to contact a professional that could give us more information in the Zebulon tri-county area. Wow did we need her sooner! Within the first week of contact we found the perfect home for my wife and I on the first visit to Zebulon!But, the Lord had other plans and we didn't act fast enough to secure that dreamy home. We decided on many other options from lightly used homes, other new builds and parcels of land to build our own. All of which was over another year long process of decisions and budgeting.After our honeymoon we got back in contact after taking a 4-5 month hiatus from the house hunt. We gave Kelly our new list of prospected houses and were back at it the following weekend. Again, first home she suggested to us was right on the money, everything we were looking for, rest of the homes that day didn't compare. But something was missing that we couldn't put a finger on.For the heck of it we wanted to go back to the same neighborhood of the home she showed the year before, low and behold there were two homes across the street with the exact matching checklist. It was almost like she knew we'd go back to that area if we got the chance. We are now the proud owners of one of those homes and have had the greatest and smoothest closing process out of any of our family and friends. Kelly has the knowledge and know how for the area and if she doesn't know an answer, you better believe she'll find out for you.As if her professional skills weren't enough, in the closing process we informed her of our good news that will be expecting an addition to our family by the end of the year, Kelly surprised us after closing with a nursery gift :') can't thank her enough!!
Kellidarrow
Review for Member: Kelly Straughn
ZillowVERIFIED Update: We closed on our home 0n 07/12/16 and I couldn't be happier with Kelly and her professionalism. Even when I was frustrated with the closing process she was able to talk me off the ledge. You can go wrong with Kelly in your corner.I am currently working with Kelly in my home search. She has been a great help to me as I am a 1st time home buyer and have needed some hand holding.Kelly and been patient and kind with me and I appreciate that.
Camwolfpack80
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was extremely nice and informative. She was very fast in helping our family buy a home. We spoke almost daily and she was on top of everything. She found us the house we always wanted. Just a wonderful experience and would highly recommend her to family and friends.
Zuser20151205143639879
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was amazing from day one. If it was not for her knowledge of the local market and her excellent communication with us we could have easily missed out on our perfect home. As first time home buyers we had no clue what we were doing, but she was there for us every step of the way. Thanks to Kelly we are in the neighborhood we wanted and in a new home that is perfect for our family.
Crane3586
Review for Member: Kelly Straughn
ZillowVERIFIED My wife and I were not the easiest of clients I'm sure. Are credit score was not great and we knew nothing of the process. Kelly was great she went above and beyond working with our busy schedules and our banker to make it happen. I would recommend her to anyone that was looking to buy a house.
Chrisw132
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was very reachable, responsive, and reliable. Her knowledge of the area was particularly useful in researching the comps for our home sale. Her knowledge of processes was second to none. She always explained the processes in detail and provided next step suggestions without fail. Kelly was so nice to work with. We would definitely enjoy working with her again and feel very comfortable recommending her to future clients.
Zotsboy
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was the ultimate professional in the sale of my parents house. The best service from Kelly is that once we spoke about all the details on selling the house, Kelly took over and handled all the details without bothering me every day. Most highly recommended!!
Cheerleadingurl09
Review for Member: Kelly Straughn
ZillowVERIFIED She is awesome! And she made our dreams come true through our dream home! I knew through the entire process I could pick up my phone and text her if I had any question at all. I would recommend Kelly to absolutely everybody looking for a new home!
Gtdixon95
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was awesome.She was quick to return my phone calls .She knows what she is doing.I would recommend her to anyone.When we talked it was like I was talking to a friend.She helped me sell my house when others said that it couldn't be done.She promised me not to worry that she would sell my house and she did.
Thomasbates2013
Review for Member: Kelly Straughn
ZillowVERIFIED It was a pleasure to work with Kelly Straughn. She helped us with a lot of time and dedication to get the house that we were looking for; the right house. It took several houses, looking at the good and the bad and we didn't get the pressure with her to get a home which wasn't the right one for us. She always was trying to be sure that we were buying "our house".Once we found it, she took care of every single detail with the seller's Realtor to complete all paperwork, inspections and any requests to the sellers.I will be telling my co-workers, friends, and family of the excellent and personal service given by Kelly!
Caharrison88
Review for Member: Kelly Straughn
ZillowVERIFIED kelly was wonderful! So helpful and pleasant to work with. She responded quickly to all my questions and concerns. It was an overall gear experience and I will definitely use her again for buying or selling my home!!!
Jamesoncollier
Review for Member: Kelly Straughn
ZillowVERIFIED My situation involved me moving from a rental property to a new house. I am very, very happy with the home buying process with Kelly as my realtor. One of my friends referred her to me and I could not be more pleased with the house I bought and the process that went with it. Kelly helped with pointing out details of properties that were positive and negative with respect to various interests, such as resale value, area growth, etc. Kelly was able to negotiate a deal very effectively and very little was conceded on my end with respect to the final accepted offer.Highly recommend her!
Aknotts84
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly was responsive when i wanted to see a home that popped on the market. I was buying a home and told her what i wanted and within a couple of months i was a homeowner. Everything was very easy and organized with her. Very recomendable!!
User5518932
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly is a super nice and great person to work with. Being new to the area she's helped us from where to shop to go out to eat. She has earned our business as well as our friendship. Don't hesitate a bit to chose her to sell your home or help you find your dream home. She know the area so good you want be disappointed with your selection. Brandon King
Anthony070
Review for Member: Kelly Straughn
ZillowVERIFIED Kelly is great. We have purchased two homes and sold one through her and her current agency. She does an outstanding job working with buyers and sellers, and will not let you down. She works around your schedule, and does her best to get you exactly what you're looking for.
Mleonard4185
Review for Member: Kelly Straughn
ZillowVERIFIED My husband and I were first time home buyers and Kelly made the whole process very easy for us. She was extremely knowledgeable and straight forward with us. We valued her opinions on everything. She was easy to get in touch with and always worked around our schedules. She listened to what we wanted and never tried to sell us something more than what we needed. The whole experience was great. We definitely recommend Kelly to anyone on the market.
Rachgalambos
Review for Member: Kelly Straughn
ZillowVERIFIED I had a wonderful experience working with Kelly. She was quick to respond and take action, and willing to go above and beyond. She was easy to get a hold of whenever she was needed. I wod recommend working with her!
Kcecil17
Review for Member: Kelly Straughn
ZillowVERIFIED If your looking for a realtor that actually cares about you and you can trust look no further. I was blown away by her professionalism and knowledge. The next house I buy or sale she will be my first and only phone call. Mrs. Straughn you gained a customer for life!!
