Note: Reviews may include other agents on their team
What clients say about this agent....
Adrianne D.
Review for Member: Kelly Jones
ZillowVERIFIEDKelly Jones was an absolute pleasure to work with! Her kindness, patience, and guidance made the home-buying process feel so much less overwhelming. We were admittedly a little aEURoeon again, off againaEUR? with our home search for nearly two years, but Kelly never gave up on us. She was always there to answer our questions, explain the process, and help us when we were ready to jump back in. Were so grateful for her support and highly recommend her to anyone looking for a realtor who truly cares about her clients!
M B.
Review for Member: Kelly Jones
ZillowVERIFIED Amazing and wonderful to work with! I couldn't have asked for a better realtor than Kelly Jones to help me close on our new home in Brea. Since day one, she's been super helpful, responsive, and truly listened to our requests and concerns regarding the property. Throughout the whole process, it felt like I had a good partner working with me as we communicated almost daily. She was there every step of the way, from negotiating the asking price, through inspections, and now closing. If you ever need someone professional, fast, and super responsive, I absolutely and highly recommend her services. Thank you so much for the great partnership!
Graham D.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly Jones is amazing. I can't imagine a better pair of hands to entrust your real estate deal with. Her work ethic is truly astonishing as is her knowledge of the industry. She guided me through the process of buying raw land, and without her tireless efforts and limitless skill I don't think the deal would have worked out. She was always there to answer my questions, dig up info, or just calm me down when things got rough. I can't imagine using a different realtor if I ever need to buy real estate again. If I could give 6 stars I would.
Steven N.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly was wonderful from start to finish! From the very beginning she answered a ton of questions I had and made it clear that we worked on my timeline. Whether it took a week, a month, or a year she would be there to help and answer questions. She followed through wonderfully and was a pleasure to work with in buying my first home. I'd recommend her to anyone looking to buy a home!
Sarahgao20024
Review for Member: Kelly Jones
ZillowVERIFIED I couldnt be more grateful for my amazing talent agent, Kelly! She is truly the most trustworthy, professional, and experienced agent Ive ever worked with. Her quick responses and attention to detail made the entire process so smooth and stress-free. On the closing date, when she handed me the keys, she surprised me with a special gift and a thoughtful cardaEUR"something Ill never forget. Kelly goes above and beyond, and I wholeheartedly appreciate her dedication and kindness. Highly recommend!
Khanh H.
Review for Member: Kelly Jones
ZillowVERIFIED Although I was hesitant with the market, Kelly was patient and very helpful along the process. Throughout the home search and escrow processes, Kelly had my best interest, while being able to explain my options in an easy manner. Additionally she made sure to be very proactive in the communication on all ends, while also being flexible with time to expedite when possible. I couldn't recommend Kelly enough!
JacobHarrison4
Review for Member: Kelly Jones
ZillowVERIFIED Kelly is a rock star of an agent! We had never gone through this experience before and she was incredibly patient, protecting us at every step. Always in communication, 100% honest, and incredibly supportive. Every resource we needed she was there was stellar references too!
Colleendwilliams
Review for Member: Kelly Jones
ZillowVERIFIED Kelly was right on top of every transaction. She always knows exactly what to do and does it to the best of her ability. We always got an immediate and courteous response to every request. This is the second time she helped us get into the perfect home. Kelly is THE BEST!!!
Sarah
Review for Member: Kelly Jones
ZillowVERIFIED First time homebuyers, house hunting in SoCal on a tiny budget. We searched four years through job changes and promotions and paying off debt, always feeling like we were inching closer to landing a house, yet always getting outbid. Then the pandemic hit. We watched home prices skyrocket and it was as if we were starting over. Three years lateraEUR" finally caved and reached out to a buyers agent that had been contacting me after I requested info on a property. The agent immediately began pushing us to bid over our budget ceiling and ignored criteria for what we were looking for. After trying to convince me to drop my trusted lender and go with his, I reached out to my lender for guidance. He offered to introduce me to an amazing buyers agent he knew. Kelly Jones of Russell Realty Group turned everything around for us. Her insight, expertise, and sincere empathy allowed us to actually enjoy the house hunting experience for the first time. We didnt feel pressured to make offers on properties we didnt like. If we went aEURoeLeroy JenkinsaEUR? and suggested an offer too high, she would tell us straight up that the property wont appraise for that price. She would walk me through complex inspection/documentation processes via text any hour of the day, and was reliably prompt to respond. We always felt like she was in our corner. Based on our budget and asks in an insane sellers market, we were probably the toughest clients an agent could take on. I'm very happy (and relieved!) to say that we are scheduled to close escrow on 08/11/23. Kellys knowledge, talent, and negotiating skills won us a property we love for 5% under asking price at at time when similar properties are selling for $50K over list. Throughout the process she always listened to our needs, was thoughtful about properties she suggested, and was honest about issues she observed and how they could affect us. Most of all, Kelly stood by us long after other agents wouldve ghosted us for clients with a bigger budget. Our family will always be grateful to Kelly Jones for bringing us home at last.
Andrea
Review for Member: Kelly Jones
ZillowVERIFIED I am a first time home buyer. Kelly made the experience, pleasant and exciting. She helped me with any concerns I had throughout the process. I would use Kelly again for any future real estate purchases.
Bvermeerinc
Review for Member: Kelly Jones
ZillowVERIFIED Hands down best experience with a Realtor! If you want some one whos professional, timely, and truly cares about you and your experience go no further than here! Not only did she take the time ask what my needs were, she also really helped tailor the listings down for a very targeted set of results helping me find my new place in a very efficient manner.
David C.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly was wonderful to work with. She navigated us seamlessly through the buying process and provided support every step of the way. She is always available to answer any question throughout the buying process. Awesome to work with in every way. She has earned our business and has completed many transactions with us. We highly recommend her!
Cindythuy
Review for Member: Kelly Jones
ZillowVERIFIED As first time homebuyers, we were lucky to get to work with Kelly Jones and her team. She is knowledgeable, professional, and ethical. Home buying can be stressful, but Kelly helped us navigate the process with ease and confidence. She is very responsive and makes herself available for questions. She works hard behind the scenes to help resolve unexpected issues quickly. In a highly competitive market, we were able to close quickly on our dream home. We highly recommend working with Kelly!
Suskay625
Review for Member: Kelly Jones
ZillowVERIFIED From start to finish everything about working with Kelly was great. She listened to what I was looking for, took the time guide me through a process I did not realize had so many layers and always was willing to take the time to explain or just allow me to process out loud. Things got complicated when an appraisal came in lower then expected. She quickly pointed out what had been missed and a new appraisal came back spot on. I can was so fortunate to have found her and am thrilled with my new home. You will not regret anything if you choose to work with her as your realtor. She truly works for and stands by her clients.
Oluwaseun9920005
Review for Member: Kelly Jones
ZillowVERIFIED I worked with Kelly in my search for a condo in Orange County, her knowledge of the area, professionalism & responsiveness were impressive, I do strongly recommend Kelly to others who are looking to get into this property search market.
Carubin1053
Review for Member: Kelly Jones
ZillowVERIFIED Kelly stayed in touch with us continually throughout the whole process and made sure the seller was aware of our benefits as prospective buyers. She knows the area very well and was a pleasure to work with. Highly recommended!
Luis
Review for Member: Kelly Jones
ZillowVERIFIED Kelly is Amazing!!! there are no words to explain how capable and helpful Kelly was during this entire process. I was a first time home buyer and had done research but there was still a substantial amount of things I did not comprehend. Kelly was by my side the entire time answering all my questions no matter what day or time it was. Whenever there was a bump in the processes of buying my home kelly was always there to reassure me everything was going to be just fine. I was very selective in the kind of home I wanted and not once did kelly made me feel like I was asking for too much. She always told me that there is a home out their for everyone and we where going to find my perfect home. Before Kelly I had spoken to 4 other real estate agents that did no pay any attention to me because I was young but Kelly made me feel like she was my friend and i am just so grateful we crossed paths.
Huani O.
Review for Member: Kelly Jones
ZillowVERIFIED We had a fantastic experience working with Kelly! In such a crazy market you want the best on your team, you want someone like Kelly who will strategize and help you achieve your home goals. Thank you so much kelly for all your hard work. We are so thrilled we found you.
Benjamra1
Review for Member: Kelly Jones
ZillowVERIFIED Our experience with Kelly Jones was nothing short of outstanding. From our first meeting all the way to closing and filing, Kelly supported us every step of the way. She encouraged us to reach out to her by phone and text to answer our questions, she set up visits to properties that worked with our hectic schedules, and did everything she could to assuage our stresses and anxieties about the process of purchasing a home. Kelly is one of those rare individuals who has the ability to seamlessly blend a kind of convivial compassion for us as clients along with a tenacious, yet even-tempered professionalism. The result of this was that we felt an immediate rapport and comfort with Kelly, while also knowing from the start that we we had an agent working very hard to get us the best deal possible. We are overjoyed with our new home, and are forever grateful to Kelly Jones for helping our family find a home we absolutely love. We would recommend Kelly Jones to any prospective buyer without reservation. On behalf of my family, THANK YOU Kelly!
Amie H.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly and Russell Realty were incredible in helping us find our dream home. She helped us navigate through the pandemic and setup numerous private showings for us. It was refreshing working with Kelly as she treated us with professionalism and care. She went above and beyond her regular responsibilities to ensure that we were able to complete the purchase in a timely manner. Many thanks to Kelly and the team for finding us our forever home!
Vanessa L.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly was nothing short of amazing! We are first time home buyers and had no idea what to expect. She was super professional, detailed and made us feel at ease with the entire process. We are so grateful to have been connected with her and she will be our first call when we are ready for the next home we purchase! I gladly refer anyone to her and know she will deliver an outstanding experience for them as well!
Oscar A.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly was a pleasure to work with. She communicated very well about every step in the process and fought for me all along. She was very efficient and responsive and handled every item that came up with the utmost professionalism and expediency. This purchase was complicated throughout because of issues with the escrow company as well as negotiations with a bank as the seller. She made me feel comfortable throughout and everything that she said she would or could get done she delivered upon with flying colors. I would highly recommend Kelly to assist and represent anyone with real estate needs as she is very knowledgeable, professional, enthusiastic, honest, hard-working and truly takes pride and care in working with her clients.
Kilowhiskeygames
Review for Member: Kelly Jones
ZillowVERIFIED We are extremely pleased with the service provided by Kelly. Her professionalism, patience, and sensitivity to our needs helped make this real estate transaction the smoothest to date. She is easy to reach out to, has excellent follow-up, and demonstrates a strong knowledge of the home buying process. While leading us on tours, her integrity really stood out as she was quick to alert listing agents of any misleading details or potential safety issues about a property we had visited. Our search spanned the busiest holiday months of the year across a variety of cities and we never felt any pressure; only support and encouragement from our agent. Kelly Jones made us feel like an important client even though our budget and target was well below the average Southern Californian half-million dollar home seeker. I know I will be quick to recommend and refer Kelly to anyone I know who is ready to upgrade or become a new home owner. Thank you for helping my family find a wonderful condo.
S G.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly was awesome to work with. She made a first time experience a smooth process. Who knew the first home we looked at was gonna be the one we ended up owning. She made sure we were always comfortable with the process through your the experience. We will definitely be recommending her to any friends or family members looking to buy or sell their home.
Zuser20150412165922190
Review for Member: Kelly Jones
ZillowVERIFIED I had the pleasure of working with Kelly as a first time home buyer back in May 2018. Kelly was referred to me by my lender as a reputable local agent. My experience with Kelly was very positive. She had a great personality, was familiar with several areas within Los Angeles County, and was very knowledgeable of the real estate process. Within a few weeks, we had found a house that I liked. The house I ended up getting had multiple offers; however, Kelly was able to put together an offer that was appealing, financially reasonable, and ultimately, which won me the house! She provided a turnkey process, and was always responsive to my calls, e-mails, and (numerous) questions. I would recommend her as a realtor and a good friend to know in the real estate market.
Apilny1
Review for Member: Kelly Jones
ZillowVERIFIED Kelly was great to work with - and her communication and availability to us during the process was second to none. She was professional and honest, and we felt well represented during negotiations. In the end we found a great property and she was there along the way to make the process flow easily and with little stress.
Stan6382
Review for Member: Kelly Jones
ZillowVERIFIED Kelly exceeded both my wife's and my expectations in assisting us purchasing our first home. By chance my wife met Kelly at an open house and she was the first realtor to show excitement and create a genuine connection. After having an initial meeting with Kelly, we decided to use her as our buyers agent. In a sellers market it was seeming to be a very challenging task to find our dream home at a reasonable price. Kelly was very knowledgeable and was very patient through the process, never at all forcing us to bid out of our comfort zone or make a quick decision. At the same time, Kelly provided great insight as we navigated through properties that interested us. Kelly was extremely responsive and professional throughout the process and ended up helping us find our dream first home. I would strongly recommend Kelly - we had a great experience purchasing our first home. Thank you!
Michelemonda
Review for Member: Kelly Jones
ZillowVERIFIED There are no words to describe how wonderful Kelly Jones is. She found the PERFECT house in a market where we constantly got shut out within hours of seeing the house. One house had 10 offers, sight unseen. But she persisted and took us to see a house that was in escrow but she had a feeling. She was right!! It fell out and we were right there to swoop in. All her advice from pricing to negotiating repairs (after the seller had said as is) was right on. This was a difficult close but her patience, tact and advice got us everything we wanted. I've dealt with many realtors and I can honestly say that Kelly is not only incredibly personable but one of the most professional and knowledgeable brokers I've met. I highly highly recommend her - she found a house when none was to be found.
Lakerbruin8
Review for Member: Kelly Jones
ZillowVERIFIED We recently sold our home in the Playa Vista neighborhood with the amazing team of Kelly Jones and Jeffrey Russell. This sale would not have happened without this team of hardworking, caring, committed professionals. Kelly is a fantastic agent - she is incredibly responsive and stays connected throughout the sale of your home - letting you know any details or appointments that are pending. She is incredibly upbeat and supportive and helps you to keep a level head through the sometimes emotional process of selling your home. I would highly recommend Kelly Jones as an agent to sell your home. She cares. And it shows.
Zuser20171127205226513
Review for Member: Kelly Jones
ZillowVERIFIED Kelly was very responsive to our needs while going through the entire process of selling our home. She is very knowledgeable in the real estate market not only in selling and buying but also in leasing. Kelly is easy to work with. I felt very comfortable and would certainly let her represent us in other real estate matters.
Silas G.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly made our homebuying experience so easy! She was kind, responsive, and knowledgeable throughout the entire process. I would definitely recommend to others.
Jessica C.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly is very professional and efficient. She recommended us to a great lender and contractor who have the same qualities she has. We really loved working with her and highly recommend her!
Zuser20161028120730215
Review for Member: Kelly Jones
ZillowVERIFIED I have been in the mortgage industry for over twenty years and when we were buying are new home we worked with Kelly Jones as are realtor . I would defiantly recommend Kelly Jones if you are looking for a realtor that will go above and beyond to make sure you get into the home of your dreams. The process of buying are home Kelly was there on every step and made buying are home an amazing experience she kept us informed on the process and worked very hard to make sure we understood everything from the beginning to the end. When my son's are ready to purchase there first home we will defiantly use Kelly Jones as there realtor. Thank you Kelly for all your hard work !!, hard
Zuser20170402113717472
Review for Member: Kelly Jones
ZillowVERIFIED I can't say enough about Kelly. She is professional, friendly, knowledgeable, always on top of things, and believes in what she's doing. This last point is so important. As a buyer, we had a handful of issues come up and Kelly was always available to help resolve them and step us through them. She is what every person needs in a realtor - someone on your side, looking out for your best interest. We couldn't be happier with service and will gladly recommend her to those we know.
Cheynegordon
Review for Member: Kelly Jones
ZillowVERIFIED Kelly offers incredible customer service and has a wealth of knowledge in a very intimidating process. She was thorough and made the home-buying and selling endeavor very easy. Thank you, Kelly!
Donbullard65
Review for Member: Kelly Jones
ZillowVERIFIED Kelly is a great agent and was always available when I had questions. I will be taking a break and resuming my search in a few months but I will be calling Kelly when I'm ready to look again.
Robert T.
Review for Member: Kelly Jones
ZillowVERIFIED Kelly knows her market, listens to the client and provided the professional Real Estate advise and services, that really highlight her expertise. Kelly represented me in a condo purchase where she carefully identified the issues to be negotiated with the seller and provided guidance for repairs, remodeling and referrals to an excellent contractor. Mind you, I am based in Northern California and have to rely on Kelly to represent me in Southern California. She did all that remotely and was very responsive on email, text and phone calls, and had often times worked with me, in the late evenings, ensuring that my concerns and wishes are reflected in the offer and negotiations. I highly recommend Kelly to be your next agent.
Kabiraffonso7
Review for Member: Kelly Jones
ZillowVERIFIED As a first time home buyer, Kelly showed all the ins and outs of finding the perfect home. She was constantly send me new listings for homes in the area I was looking. Once I found my home, She walked us thru the whole process of purchasing a probate home. She will go above and beyond for her clients!
Sandyprice987
Review for Member: Kelly Jones
ZillowVERIFIED All I have to say is Kelly was great! She went above and be you to help me find the perfect home . I am a first time buyer and didn't understand this market . She walked me through the process and found me the perfect property . Thank you Kelly
KimJason1980
Review for Member: Kelly Jones
ZillowVERIFIED I was seeking a promotion with my job ,and wanted to start to look at homes to purchase since relocation was in my near future. I connected with Kelly from a friend and couldn't have been more pleased. She met with me and went over my wants, needs, and dreams in a home. I was impressed with her patience and the time she took with me when determining what was important to me in my future home. She set me up on a search and we met a couple of times looking at homes. She was professional, didn't pressure me into buying a home, and was always available. My job promotion didn't happen, so my relocation didn't take place. I know that I will go to Kelly for all of my real estate needs in the future.
User7663244
Review for Member: Kelly Jones
ZillowVERIFIED Kelly has been amazing to work with. I had contacted her about selling a house I jointly owned and she has been very responsive and knowledgeable every step of the way. Even though I ended up not selling, she has continued to be very helpful and responsive to all my questions. I would absolutely recommend Kelly to anyone needing a realtor.
Psalazar373
Review for Member: Kelly Jones
ZillowVERIFIED Working with Kelly was absolutely amazing! Kelly's professionalism, knowledge of the area, and her technical expertise were key to getting a great deal on our home. She is hardworking and honest and very helpful in answering all of our questions. It was a real pleasure to work with her. Thank you Kelly!
Sandyilp1
Review for Member: Kelly Jones
ZillowVERIFIED Kelly was great! My husband and I were not ready to buy a home yet, but curious as to what would be available in our price range and the area itself. I met Kelly while touring our first house in the Altadena area. She knew we weren't ready, but stayed in touch by e-mail about once a week. It was just enough to know that we had someone we could call when we were ready to purchase. Once we finally made the purchase of our house, she stayed in contact every step of the way. Kelly also referred us to an awesone broker at a lending company that made the financial part of purchasing much easier. And, since we have moved, she continues to stay in touch.
