Note: Reviews may include other agents on their team
What clients say about this agent....
Mark A.
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIEDWe didn't think our property was going to sell. Jeff and his team were sure they could find a buyer. I set a date to turn it back over to the rental manager, and just a couple days later, that buyer walked through the door. Jeff and his team are fantastic. They never wavered, and we were amazed at how the process went. We are far out of town, and they handled everything, many times with us getting a call from Jeff himself. Superstar service - these guys got you. They know their business. If you're looking for THAT team - stop looking right now, you've found them. Thanks Jeff - very happy customers!
Dania K.
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Jeff Russell was a real pleasure to work with. Him and his whole team was extremely efficient, professional and did everything possible to assure our home was sold at the price we wanted within our timeline. We would recommend him to everyone who is looking for a realtor who will execute in all the ways they should. The process was extremely smooth and they kept us informed throughout. Thank you so much Jeff and team !!!!
Catdaddy2rw
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED jeff made the selling of my property(muy facil) easy as pie!!!! i live in another state from where i had own a property. communication with jefff and a great team was excellent.
Isa D.
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED The level of service that the RussellRealtyGrp provides is unbeatable! Jeff is so naturally likable, thoroughly knowledgeable and professional, yet, you end up working with his entire team of equally professional, polite and charming people who make the experience and the process almost easy and close to stress free. I was very impressed by the fact that Jeff had everything organized so flawlessly.
Sarah
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED First time homebuyers, house hunting in SoCal on a tiny budget. We searched four years through job changes and promotions and paying off debt, always feeling like we were inching closer to landing a house, yet always getting outbid. Then the pandemic hit. We watched home prices skyrocket and it was as if we were starting over. Three years lateraEUR" finally caved and reached out to a buyers agent that had been contacting me after I requested info on a property. The agent immediately began pushing us to bid over our budget ceiling and ignored criteria for what we were looking for. After trying to convince me to drop my trusted lender and go with his, I reached out to my lender for guidance. He offered to introduce me to an amazing buyers agent he knew. Kelly Jones of Russell Realty Group turned everything around for us. Her insight, expertise, and sincere empathy allowed us to actually enjoy the house hunting experience for the first time. We didnt feel pressured to make offers on properties we didnt like. If we went aEURoeLeroy JenkinsaEUR? and suggested an offer too high, she would tell us straight up that the property wont appraise for that price. She would walk me through complex inspection/documentation processes via text any hour of the day, and was reliably prompt to respond. We always felt like she was in our corner. Based on our budget and asks in an insane sellers market, we were probably the toughest clients an agent could take on. I'm very happy (and relieved!) to say that we are scheduled to close escrow on 08/11/23. Kellys knowledge, talent, and negotiating skills won us a property we love for 5% under asking price at at time when similar properties are selling for $50K over list. Throughout the process she always listened to our needs, was thoughtful about properties she suggested, and was honest about issues she observed and how they could affect us. Most of all, Kelly stood by us long after other agents wouldve ghosted us for clients with a bigger budget. Our family will always be grateful to Kelly Jones for bringing us home at last.
Kammy M.
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED My family recently grew unexpectedly. We werent quite in the place to buy right now and we were referred to Kelly to help us on our home rental search. We had been pushed around by other companies and were on a time limit in our current home. Needless to say, we were stressed out, big time! Kelly was an absolute saving grace. She listened to our needs and didnt waste our time on places that wouldnt fit our family. She understood what would work and wouldnt work even better than we realized on our own, suggesting different floor plans and locations that actually suited us better than what we originally sought. Kelly was super quick to book us showings and really did a great job walking the residence and pointing out things that she liked or didnt like for our particular family. We worked with Kelly for about 2 weeks before we found the perfect home, and with agent representation, we were approved quickly and without as much back and forth. The best part of this is having both Kelly and Jeff in our court for our future home purchase. They are leading us in the right direction to have everything in order when the time is right. I would absolutely recommend Jeff & Kelly to my friends and family.
Bvermeerinc
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Hands down best experience with a Realtor! If you want some one whos professional, timely, and truly cares about you and your experience go no further than here! Not only did she take the time ask what my needs were, she also really helped tailor the listings down for a very targeted set of results helping me find my new place in a very efficient manner.
Robert B.
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED I had the pleasure of working with Jeff to rent out my home, and I couldn't be happier with the experience. Jeff is full of energy and a go-getter which is what you need to get real results. Overall, I recommend Jeff and his team for anyone in need of a realtor. They are professional, knowledgeable, and will go the extra mile.
Rfteng3943
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED I have had 2 real estate transactions with Jeff and his team. It was all done remotely as I live in Northern Calif. My condo was bought and sold in Pasadena thru Jeff. Minimal disruption to my daughter who lived there and worked from home, constant communications, timely placed on market, 2 weekends of open house and sold at the best possible price.
Rejryan
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Made sure property could be shown while renter was resident. Helped make sure resident left at end of lease. Had professional accurate pictures of the property taken by professional photographer. Got multiple offers for my property. Counseled me on what listing price(s) I should consider. Counseled me on which competitive offer to accept. Helped with problems he had no obligation to help on. Made sure closing went quickly and accurately. In short, Russel Realty did everything in their power to get me competitive offers, and close the sale for the best offer. Not enough superlatives to describe their excellent service!!!
Iven S.
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED We had a wonderful time working with Jeff and his team. He made the process easier than we expected and is very friendly and punctual as well as someone you can really trust. We threw some curveballs at him and he responded quickly with a new set of plans to sell our property at the highest value possible.
Ivenkeith
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED We had a wonderful time working with Jeff and his team. He made the process easier than we expected and is very friendly and punctual as well as someone you can really trust. We threw some curveballs at him and he responded quickly with a new set of plans to sell our property at the highest value possible.
Zuser20150803122135897
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED This is my second property that I intrust it to Jeff and his team, and again all process was easy and stress free to the end with a great result.Property sold for above asking price and Jeff's team was great and handle all keys of the transaction very professional to the end.Jeff and his twenty four years in business become very handy and that is way there is no surplices at the end, that is way you need agent like this on your side.Five stars all the way!
Maybelline7777
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Jeff Russell really impressed me. He is very detailed, an up-to-date realtor with the Los Angeles and Orange County market. I felt comfortable talking to him, and he helped me make the right intelligent real estate decisions. He is a man of his word, and he keeps his promises. I recommend Jeff Russell because he is just a great person, a very caring and hard working realtor. Thank you Jeff for all your input and advice. I appreciate you!
Alba S.
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Very professional always available for questions or concerns. Answer your call in a timely manner pleasure to work with. We will be happy to referral her and her company EXP.
DonEmaculate421
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Jeff & his team is the most professional people (realtors) Ive ever met,I could never not say enough about them.Every step of way went smoothly.They are helpful when we needed a better understanding on a lot key processes.They all have a great sense humor.
Dorisncharles493
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Jenee's is very knowledgeable and always took time to answer all our questions, and we had a lot of questions as we were first time buyers. She is trustworthy and honest.
Amie H.
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Kelly and Russell Realty were incredible in helping us find our dream home. She helped us navigate through the pandemic and setup numerous private showings for us. It was refreshing working with Kelly as she treated us with professionalism and care. She went above and beyond her regular responsibilities to ensure that we were able to complete the purchase in a timely manner. Many thanks to Kelly and the team for finding us our forever home!
Brookeanger13
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED I have always wanted to buy a house in Southern California and started looking early. That alone is very stressful. I came across Sam and she did an excellent job at finding me listings that were exactly what I was interested in! She was extremely helpful and patient with all of my concerns, wants, and needs. I absolutely love working with her. She always came prepared and had all the answers to my questions. She really made the buying and selling process seem like a breeze.
Hartmann17
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED We were hesitant to sell our house during the pandemic but Jeff and his team made everything so seamless and easy. From the amazing photographer to the private showings and ensuing offers, I always felt like I was getting a ton of attention and professionalism. I can't say enough good things about Jeff and I highly recommend him to anyone looking to sell their home. Oh, and they also helped us buy our next house as well and that also went amazingly well!
Dzamora85
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED I cannot speak highly enough about how wonderful Reyna Garcia was in assisting us with our new home purchase! Reyna was readily available throughout the house hunting process, as well as the multiple visits to our future home. I was fortunate to be able to reach out to Reyna at any time with questions or concerns , and grateful that she was thorough in explaining the process of purchasing a home, and advocated on our behalf when we had concerns or questions. There was never a moment when we couldn't reach out to Reyna for advise or just calming explanations as we journeyed through our home purchase!We are so excited for our new home, and grateful to all that Reyna did to make it happen!
Jorge
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED The experience we had with John was above and beyond exemplary!!He is very knowledgable and definitely knows his stuff. He always kept us up to date on new listings and knew exactly what we were looking for. He is literally one phone call away and will always answer or get back to you in minutes. He is a great guy with an awesome work ethic and very happy with his service. Highly recommended.
Becruiz8
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Can't say enough good things about Jeff Russell and his team. His experience, strategy and negotiation skills were top notch. He held our "hands" every step of the way and got our home sold above asking price in less than a week. His team is also fantastic! I'm sure there were others behind the scenes that we are thankful for but a HUGE thank you to Kelly Jones and Joyce Ambrose also. Everyone of the (3) stayed in touch and also responded to my numerous questions and concerns immediately and every step of the way.Thanks to you all for the smooth ride!
Chrischase2462
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED We have happily lived in our house for 21 years. In that time, almost everything about real-estate has changed. We could not have asked for a better set of partners to help us in the incredibly intricate journey of preparing a house for sale, selecting the most effective listing price (oh so complex), modern on-line marketing, managing all the complex legal documents that fly back and forth throughout the process and helping us track the schedule and process -- than we could have had with Jeff Russell's Team Real Estate Alliance.They are incredibly organized and have a true core "team" and also a small sub-army of experts to support the process as needed. Things happen instantly. They are organized!!I don't think I would have survived this process without the calm, clear, constant and highly organized communication we received from this group. I can say that NO call or email I EVER sent wasn't promptly returned. They are PROFESSIONAL, organized, polite and endlessly calm with the worries and fears involved with the process in selling a house. I feel very fortunate that we connected with them. I recommend them highly.
Cathynewton417
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Jeff represented us as a buyer for a home in San Marino. He was recommended to us by a friend and he did not disappoint. He was able to work with us closely through every step of the difficult escrow process and we closed on time! The thing that really stood Jeff apart from the rest was his honesty, good character, and being true to his word. Everything he promised to us, he did follow through on. I highly recommend Jeff to other potential buyers and sellers. Thanks Jeff!
Matt27791
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Claimed to know market, did not. Claimed to be great negotiator, was not. Misrepresented commission during sale, didn't care to correct it at close. Home sold under asking price set by Jeff he claimed it would sell for more with multiple offers - it didn't. Dishonest real estate agent, choose someone else.
KathyWood6
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Jeff and his team were wonderful and help my husband and I get the best deal for our property. We couldn't be more pleased. A professional photographer was brought in, comparisons were provided, and all our questions answered promptly.
Inlehr
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Jeff Russell and his staff had a listing on my condo in Tarzana. They held several open houses and within two weeks I had two solid offers. They were remarkable regarding the speed with which they handle all negotiations and were able to have my escrow closed within 30 days. I was highly impressed with the attention and commitment that were shown by all members of Jeff's team and give them five stars plus for the diligence in which they took care of every problem that arose.
Lakerbruin8
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED We recently sold our home in the Playa Vista neighborhood with the amazing team of Kelly Jones and Jeffrey Russell. This sale would not have happened without this team of hardworking, caring, committed professionals. Kelly is a fantastic agent - she is incredibly responsive and stays connected throughout the sale of your home - letting you know any details or appointments that are pending. She is incredibly upbeat and supportive and helps you to keep a level head through the sometimes emotional process of selling your home. I would highly recommend Kelly Jones as an agent to sell your home. She cares. And it shows.
Rachel T.
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED We recently sold our home in the Playa Vista area and I can honestly say that the sale would not have happened had we chosen someone other than Jeff Russell. Jeff puts his clients first - he communicates frequently, clearly and lays everything out on the table. No secrets. We had some unexpected surprises come our way in the sale of our home, but Jeff stayed focused on getting it sold. He is a true professional. If you're looking for an honest, committed, driven agent in the LA real estate market I would choose Jeff Russell. He'll get the job done and you can rest assured, he's fighting for you. He is knowledgeable about the LA Market and he is quite frankly a good guy. My husband and I feel blessed that we chose Jeff.
CoastalRyan
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED I had went with another realtor that offered me a "discounted commission" and I quickly discovered that "you get what you pay for!" Although we were somewhat embarrased about going with this other realtor initially, we contacted Jeff who was very understanding and made us feel that there were absolutely no hard feelings. Jeff and his team listed my home and they were able to sell my home in a very short amount of time for more than we thought we could get. We strongly reccomend Jeff! Save yourself some time and aggravation, hire Jeff, sit back and relax...
Realhid12
Review for Member: Jeff Russell Realty Group at eXp Realty
ZillowVERIFIED Jeff did not meet my families expectations & is also a very slow responder, we did not like his service & would not recommend to anyone. I would text him and call him he will always respond two days later by saying sorry I am busy in a meeting.
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