Jeff Chen

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Working with Kelly was the best decision we made as first-time homebuyers. She learned what mattered to us, kept us within the price range we wanted, and guided us through each stepaEUR"search, offer strategy, escrow, and closingaEUR"without ever making it feel overwhelming. A moment that really earned our absolute trust was right before we submitted our offer, when we were inclined to go higher, but Kelly walked us through the comps and the sellers situation and advised us not to overbid. Our offer still won. That single decision saved us money and showed exactly who Kelly is: an advisor who puts her clients interests first, even when it means a smaller commission. She celebrated our closing with a doormat (of a cat that looks just like ours!), a fancy toolkit, a thoughtful card, and champagneaEUR"just one example of how she goes above and beyond. If youre looking for integrity, expertise, and genuine care, work with Kelly.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

If you're looking for an agent who is communicative, knowledgeable, hardworking, resourceful, and honestaEUR"look no further than Kelly! Even when we paused our home search after a few disappointments, Kelly remained incredibly patient and supportive. When we picked things back up, she worked tirelessly on our behalf. Her responses were always prompt, and she was wonderfully flexible and helpful when scheduling house tours. As first-time homebuyers, we had a lot to learn, and Kelly guided us through every step with kindness and clarity. She took the time to explain the entire process, did thorough research, and even reached out to others to get answers for us. When we encountered an unexpected issue just as we were getting ready to close, Kelly went above and beyondaEUR"making numerous phone calls to contractors and city offices, talking with her colleagues, and did extensive research to help us make the best decision and feel at ease. Were truly grateful to have had Kelly by our side throughout this journey!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

The Chen Team (Jeff and Eva) did an amazing job selling our family property. During an emotionally trying time and a house that needed a lot of work, Jeff and Eva stepped in and orchestrated their team of contractors to meet an aggressive deadline/market window and delivered an impressive marketing campaign that helped maximize the sale of our house. We were very satisfied with the outcome and highly recommend this team for all your real estate needs.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Kelly is so amazing, I cannot recommend her enough. As a first time buyer, I had little knowledge about real-estate purchase and how the process works, and it felt very daunting. But luckily, I met Kelly. Kelly is very knowledgable and understood exactly what I was looking for, and demonstrated exceptional communication skills throughout the entire process, whether during the weekdays or on the weekend. She always communicates promptly, thoroughly, and thoughtfully. Furthermore, her attention to detail ensured that every step of the home purchase was meticulously handled, leaving no stone unturned. Besides, she is also extremely patient, compassionate and caring. Her empathetic approach made me feel valued and supported, transforming what could have been a stressful experience into a joyful journey. If you're looking for a dedicated, detail-oriented, and genuinely caring real estate agent, I highly recommend Kelly. She helped make my dream of owning a home a reality, and I am incredibly thankful for her expertise, kindness and assistance.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

As first-time sellers, we were nervous and did not know where or how to begin the process of selling our house. But luckily, we were able to find and get Kelly as our agent. We met Kelly a few years ago at an open house in our building. Kelly created an inviting and warm atmosphere to the unit she was selling at the time. Ever since, we knew that she would be our selling agent when the time came for us to sell our condo. Not only is her knowledge and attention to details helpful in navigating us through the process, but her professionalism and calm demeaner helped soothe our fears and worries. Kelly guided us through every step. In our initial meeting, Kelly laid out a solid, cohesive plan to ensure we stayed on track, answered all our questions, and kept us apprise at every moment. We cant express enough how happy and delighted we are to have Kelly as our selling agent. We highly recommend Kelly to anyone who is looking for the best real estate agent in the Bay Area.