ZillowVERIFIEDI was randomly assigned to Heidi when I expressed interest in a property listed on Zillow. I was looking to buy a 2nd home to be near my grandson. From the beginning, Heidi went out of her way to accommodate me, since I lived in another state. She volunteered to go by and video a walk-through of the home I was interested in. She did this a number of times for me, always listening closely to my responses to the properties, so she could hone into ones I would be most inclined to see. She willingly included my son in our communications as well. When I was in town, Heidi showed professionalism, knowledge of the market in the area, and friendliness. She was able to answer any question I had, gave me informed and accurate advice, walked me through the process of putting in a contract (3 times before I got the house of my dreams!), and was able to refer me to all kinds of specialists, from mortgage lenders, to appraisers, insurance, etc. She made what could have been a difficult experience an enjoyable and ultimately successful one. I feel very lucky that Heidi was the one who answered my first query.