Note: Reviews may include other agents on their team
What clients say about this agent....
Mmd9401
Review for Member: Casselyn Tertell
ZillowVERIFIEDCasselyn helped me with my purchase in Clarendon Hills. Honestly, I could not be happier with how the home purchasing process went while being represented by her. I knew at all times she had my best interest at heart, and I could call her with any of my concerns/questions. She always listened attentively while finding the best solution to any situation. I knew my daughter and I were in the best hands working with Casselyn, as all my home purchasing concerns seemed to be put at ease from her extensive knowledge base, great negotiating skills, and punctuality to respond at all times. You will truly be at a disadvantage if you don't call Casselyn today for your home sale needs. I will never work with another agent to buy or sell a home.
Tpaluch212
Review for Member: Casselyn Tertell
ZillowVERIFIED Deserves zero stars. Terrible experience w/Casselyn & Compass. When we talked to her about hiring her, her sales pitch was not true from start. She said aEURoeNo one can sell your home like I can. I will be at showings to show buyers & agents your home. And if I'm not available I run a team of 30 agents so Ill make sure someone is here for all showings.aEUR? First 25-30 showings she did not show up to a single one. Nor did anyone from her aEURoeteam of 30 agentsaEUR? When I asked her about it she then showed up to next 2-3. Also after I asked her about it showings suddenly went from 2-3 per day to 1-3 per week. We asked her pre-hire aEURoedo u have time to sell our home& show us a new home? She said yes. She showed us 1 home in 3 months. She never sent us any home that would fit our needs. Compass sent an automated email alert but when we asked her about a home she had no clue what we were talking about so we had to send her a link. Shes paid to send them to us. The 1 home she did take us to was 6 days after we asked her to see it bc she was aEURoeswamped busyaEUR?. We tried to put in an offer that night and agent said sorry they are contingent. She took none of the blame. Was aEURoe100% the other agents fault.aEUR? She took at least 3 vacations to her lake house in the short time we used her. Couldnt show us a home bc she took a vacation that was more than a week even tho we had a short time left to find a new home before our closing. Then when me/my wife looked at a home alone while she was on vacation she got angry and sent the seller a nasty email. We lost the home bc of that email. She then denied the context of the email to us not knowing the recipient sent us a screenshot of the email. It was extremely rude. Everyone needs a vacation/time away but she leaves and will not tell you and when things go wrong shes quick to find someone to blame. Shes perfected the victim role and blame shifting. If its a male not giving her her way theyre labeled as a aEURoetoxic alpha male.aEUR? A women is dismissed as being dumb and not knowing as much as her. We saw firsthand how she treats coworkers, colleagues, buyers, sellers, and clients and its not good! We allowed our sale to go through but released her from helping us buy our new home.
Subarashii99
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn forms power teams and executes both on the buyer side and the seller side. She was able to problem solve on multiple fronts, including by connecting to other parties that are helpful in the process of buying or selling a home
Kristina M.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn is wonderful to work with! She listed our home and had it sold within 10 days! She also helped us purchase our new home. She is very knowledgeable of the area and market!
Jkreim
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn is a very aggressive realtor who gets properties sold. When issues arise, she is first one on it, making things right. Casselyn listed 2 properties for me, in the middle of the "plandemic" and got contracts on both properties very quickly, resulting in quick sales!
Mbdean1229
Review for Member: Casselyn Tertell
ZillowVERIFIED We had an incredible experience with Casselyn as our realtor. She is incredibly knowledgeable and extremely attentive throughout the entire home buying process. She always had our best interest in mind and we felt completely taken care of from day one! We will definitely use Casselyn in the future and would recommend her without hesitation!!
Zuser20170621111536483
Review for Member: Casselyn Tertell
ZillowVERIFIED We had a lovely experience with Mallory and Casselyn. Both realtors were knowledgable of the market, efficient and responsive. They gave us great perspective and feedback on each space we viewed during the process of finding a new home. We highly recommend both realtors!
HollyWest0
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn helped us find our condo in 2016, so it was a foregone conclusion that shed help us sell and find our forever home in 2020! Casselyn and Mallory possess intimate local knowledge. Theyre extremely responsive, assertive, and persuasive sharp negotiators. Their photographer is first-rate and the photos of our property blew our competitors out of the water.
ChristinaFrancy
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn & Mallory are amazing! Professional, knowledgeable, and they both have the utmost best communication skills. They are always available via phone, text or email. Both of them bring different yet important skills to the table that are we were able to take advantage of such as local knowledge of the market, interior design and home staging advice and negotiation skills when we were in a multiple offer situation. Our home was a tough sell because we are located on a busy road but Casselyn & Mallory were able to find the perfect buyers who we know will love this home the same way we did. Don't hesitate to call this wonderful team of brokers! You won't regret it.
Nikkigiancola
Review for Member: Casselyn Tertell
ZillowVERIFIED Truthfully, without Casselyn, I would not have been able to handle the home buying process. My fiance and I were very overwhelmed,as this was our first time buying a home. We were not sure what we wanted and nervous. Casselyn took care of us and made it so easy. She was patient, encouraged us to ask her any questions we had, and helped guide us in the right direction. She noticed things about homes that we never would have, and she also made sure to take note of different aspects we liked in each we visited. She always answered texts and emails right away. She knew our timeline and went out of her way to be available when we could be. Both of us can not recommend Casselyn enough! Call her!
Jay F.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn was a dream come true in our real estate adventure! From the the start she was friendly, honest and professional. She was always there to answer texts, emails or phone calls. Her communication skills are commendable! Casselyn helped us sell and buy within 3 months! We had multiple offers on our sale and her negotiating skills are top notch. She helped us find our dream home! Casselyn is a straight shooter, an incredible professional, and a fun person. Shes also got an awesome team that works with her. Mallory, her interior decorator was a huge help! Thanks Casselyn!!
Emilykate 8.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn did an amazing job representing me on the purchase of my new townhouse. A few years ago she represented me when I sold a condo, and when I was looking to purchase again, I knew right away that I wanted to work with Casselyn again. She is very knowledgeable about the local market and brought things to my attention regarding certain areas that I wouldn't have even known to inquire about. She was always readily available via email, phone, or text (both very early morning and late at night) during the offer/negotiation process, so I knew she was working hard to get me my dream home. Whenever I need an agent in the future, or if I have any questions about the local market, I know I will be reaching out to Casselyn.
Wiltom1000
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn was a referral by an ex-coworker that knew I was interested in moving. My wife and I delayed getting the process started because we really didn't know how to get started; we were scared. We finally called Casselyn who set up an appointment within a few days. Within a week, our home was listed with a full price offer just 2 days later. Mallory Slesser, who was also there every step of the way, helped keep us on track of getting all docs signed, inspections done, and with showings. We didn't expect our place to sell so quick. Now we needed to find a new home. Between Mallory and Casselyn, we were sent at least 200 properties to review. One thing I want to note is that they really listened to what we wanted and didn't waste our time with properties we wouldn't be interested. Additionally, as we went to view potential new homes for us, they made several notes on the things we didn't like so they could modify/improve the search criteria. We had 5 weeks to find a home, make an offer, close, and move in. We were nervous and didn't believe this timeframe was going to work. It did. We found the perfect home at a great price in a beautiful neighborhood and was able to close on it the same day we closed on the home we sold. The Casselyn group was able to recommend a list of finance options and legal representation for us. We chose form the lists and couldn't have been happier with the experience. This team listened, took quick action, worked nights and weekends for us, held us accountable so that we didn't delay the process, and never hit us with any hidden fee or upcharge to a service. They made the process easy. If we decide to move again, we won't hesitate to call Casselyn and Mallory at the Casselyn Group.
Mccann602
Review for Member: Casselyn Tertell
ZillowVERIFIED It is always great to work with Casselyn. This is the 2nd home we have bought with her and the 1st one selling. Smooth transactions and very knowledgeable in her field, highly recommend.
Kristina M.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn was wonderful to work with! She was so helpful with knowledge about the area and she was very flexible with times to see houses we were interested in. I would absolutely recommend Casselyn to anyone!
BrookeCam
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn was so incredibly helpful in both our sale and our purchase! She really knows the area well, and is a great negotiator. She also feels like she could be your close friend! Love her whole group!
User14172299
Review for Member: Casselyn Tertell
ZillowVERIFIED I could not be more impressed with my buying experience with the Casselyn group. Casselyn was with me from the very beginning when I just entertained the thought of buying to the end and I feel like a gained a friend as well as a new property that I'm very happy with. If you want someone who gets to know you to figure out what you are looking for and then goes out and finds it for you, then look no further. She is a wealth of knowledge on things other than just buying the property. She can help guide you down a very confusing path and you will not regret it. I trusted her implicitly and Casselyn did not disappoint.
Swishapekka99
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn and Mallory handled both my rental and the home I purchased - they made the transition between the two seamless and free of road blocks. They're very accommodating and extremely patient. As a first time home buyer their expertise, knowledge, as well as their willingness to hear my concerns helped me a great deal in being able to find a home and close on it very quickly. An absolutely dynamic team. I would not hesitate to recommend them to anyone.
Lovehej11
Review for Member: Casselyn Tertell
ZillowVERIFIED OUR HOUSE SOLD IN ONE DAY WITH 5 OFFERS ABOVE ASKING! We just had to start with that, since we were blow away at how well the sale went, based on Casselyn's suggestions. My husband and I were beyond impressed with Casselyn of The Casselyn Group. This not my first time selling/buying, but it was my husbands, and both of us felt very informed and that our needs (as well as our wants) were heard and met. It really meant alot to us to feel like top priority and that Casselyn worked around our timeline with our 10 month baby as well as one on the way. Go with The Casselyn Group for a seamless process.
Ben C.
Review for Member: Casselyn Tertell
ZillowVERIFIED We've used The Casselyn Group for 5 home purchases and sales since 2013, and we couldn't be happier. Don't look anywhere else - The Casselyn Group is simply the best! When my wife and I bought our first home we went through 2 or 3 grumpy, uninterested realtors that expressed almost no interest in actually helping my wife and I out. At the time we could only afford a $110k home, so I don't think most realtors saw value in us. Casselyn gave us service as if we were buying a 500k home. Over the years the Casselyn Group has always taken care of us, for our primary living home, and for investment properties. They're such a fresh, active, and responsive team, and they really make looking for a home fun. When we were selling homes, she helped us get top value, too. They also have great vision. They're really good about seeing a home as it is, but they've always given us great ideas in how we can turn it into a more valuable home - that vision is invaluable.
Crudman9
Review for Member: Casselyn Tertell
ZillowVERIFIED We were beyond thrilled with the work of Tge Casselyn Group! We sold our house quicker than expected because of their hard work and knowledge of the market. They are extremely easy to work with and exceeded our expectations in so many areas. I would highly suggest using them!
Pamela C.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn and her team fit our needs perfectly. They were very helpful in offering suggestions before we listed. We followed all of her suggestions and she got the job done. She was easy to work with and the home sold in a reasonable amount of time. Great Experience.
Kleino23
Review for Member: Casselyn Tertell
ZillowVERIFIED The Casselyn Group was great to work with! They were very responsive and attentive to what we were looking for in a home. They definitely alleviated the pressures and nerves of being a first time home buyer. We felt comfortable and educated every step of the way. Cassie was always willing to work around our busy schedules for viewings and had a great approach to contract negotiations. I would highly recommend the Casselyn Group for all your buying and selling needs.
Amybisaillon
Review for Member: Casselyn Tertell
ZillowVERIFIED Elizabeth Fitzgerald of The Casselyn Group went above and beyond other realtors I've had to help me buy my dream home. Her knowledge of the local market allowed me to get the best price for my home and close on time and with ease.
Zuser20150414064852457
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn was a referral from co worker. As we have never met before and I must say she is hands down the best realtor I have dealt with in my past. Throughout this process she was very attentive, responsive and willing to help me in any way possible. As we grew into a buyer/realtor relationship I now consider her as a friend. I would definitely recommend her to anyone that is in the market of selling or buying. I am really happy that Casselyn was referred to me.
Rodriguez M.
Review for Member: Casselyn Tertell
ZillowVERIFIED As first time homebuyers my husband and I were extremely pleased with Casselyn, who was recommended by two family members of mine and from our first meeting with her it was obvious why. Casselyn was extremely knowledgeable, flexible, honest about a house's pros/cons, always defending our best interests during negotiations and was never intimidated. During our home buying journey, Casselyn was very involved and always available to us (she always retuned our calls within an hour/s if unable to pick up). Always very insightful and realistic, Casselyn would envision a home in every house we saw along with its potential. We would highly recommend her to anyone and everyone.
Irene Q.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn helped sell my old house and buy the one I live in today. She is amazing! Casselyn is very knowledgeable at what she does. She always responded to my e-mails and text messages. I highly recommend her.
QiaraJohnson
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn was such a pleasure to work with! I was a buyer with cash and financing on docket and ready to close as soon as my dream home was in front of me. I worked with 3 agents prior who lacked communication and follow up, oftentimes responding days later to my request a property and that doesn't fly in a sellers market. I was referred to Casselyn from a dear friend and from the first call I was optimistic. Casselyn was always on time and maximized my experience by carefully orchestrating all of the agents/ properties each time we scheduled viewings. When the mortgage company failed multiple times over, Casselyn's expertise and experience shined brightly. Many times she would make the calls and requests that wouldn't normally be the agents burden. She is persistent and concise. Casselyn also would make suggestions that negatively impact her bottom line however result in your highest good. It's a no brainer to work with her from soup to nuts. I look forward to utilizing her services for as long as she works and I exist on the planet! Extremely said but that's how great her customer service is.
Jeremy N.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn was very professional, attentive and personable. She made us feel like we were a priority at every phase from start to finish. She showed our home over 30 times within a week of putting it up on the market including a open house. We would call Casselyn first to help us find or sell home if we ever are looking in the area again.
Brandonlasee
Review for Member: Casselyn Tertell
ZillowVERIFIED Was verry professional and knowledgeable with all our questions, and stuck with us until we found what we were looking for. Definitely went the extra time for us to find the house we wanted.
Shernandez143
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn and her group met all our needs and always made themselves available when we had any questions or concerns. As first time home owners, we couldn't have asked for a better group to work with! - Brandon & Araseli
Alana W.
Review for Member: Casselyn Tertell
ZillowVERIFIED We sincerely cannot recommend Casselyn enough. She went through multiple homes with us over a year+ of us searching for a historic home. She knew what to look for, guided us with the "manageable stuff" versus the "stuff that looks simple but will be a money pit". I was consistently impressed by her knowledge, quick and friendly responses, and resourcefulness. She negotiated well, strong, and fairly with the seller. We always, ALWAYS felt that we had a very strong advocate in Casselyn. Even when our deal got tough, she never gave up and always had one more trick up her sleeve to make it happen, and it did! I'm now sitting in a home I've always dreamed of and I have no doubt that I wouldn't be if not for Casselyn. Know that in her you will find a fantastic advocate who is patient in your search and will pull out the stops to get you into the home you want and she'll do it all while staying positive and professional. She's amazing.
Zuser20140321204605690
Review for Member: Casselyn Tertell
ZillowVERIFIED We were first time home buyers and Casselyn made our experience AMAZING. In my opinion one of the most important things for purchasing a home is having an agent that is responsive, attentive, and knowledgeable, Casselyn is all these things and more. Being a first time buyer I had a LOT of questions. Over the past three months I have talked to Casselyn almost every day and she has always been quick to answer the phone and happy to help. When it came time to negotiate Casselyn knew exactly what number we should start at in order to put us in a good bargaining position for hitting our target. She also attended the inspection and helped us write our letter to our attorney for what we wanted to request from the seller, anything we needed help with Casselyn made it clear and easy. Something else I really enjoyed is she always had great input for how we could improve upon each potential house to make it more marketable in the future. She really knows the business! I also wanted to add that we attended over 20 showings, most of which Casselyn secured in less than 48 hours. Amazing experience, I know who we are calling when we go to sell, we would recommend her to friends and family.
Gini B.
Review for Member: Casselyn Tertell
ZillowVERIFIED My business partner and I have bought two properties through the Casselyn Group. We worked with Casselyn's partner, Liz. She has been a huge help to our new 'flipping' business! Liz is constantly on the lookout for properties in our price range and desired areas, is helpful and knowledgeable about lining up our 'team' of inspector and attorney, and is encouraging and enthusiastic as she shows properties. We are very pleased to consider the Casselyn Group as our 'go to' agency!
Lake2742
Review for Member: Casselyn Tertell
ZillowVERIFIED The Casselyn Group sold my house the first week it was on the market. In addition to that, we received multiple offers. Cassie and Liz were very helpful in helping me stage my house and gave me very beneficial suggestions as to the changes I should make. Before I used The Casslyn Group, I had listed my house with another realtor and we never even had a serious buyer come and look at it in the 6 months it was listed. The Casselyn Group were very professional and confident that they could sell my house and they did! I highly recommend Cassie and Liz. They are very professional, knowledgeable and sincere. They are aware that the house they are selling is still your home and they are very respectful to that.
Adriana A.
Review for Member: Casselyn Tertell
ZillowVERIFIED I worked with Casselyn when I was new to the Chicago area. She helped negotiate the sale for our first home and we were so impressed by her skills we purchased a second home from her. Casselyn will be our life-long realtor. I highly recommend The Casselyn Group! They are a dynamic, results oriented company who will deliver results!
Holly766
Review for Member: Casselyn Tertell
ZillowVERIFIED We had a fantastic experience with The Casselyn Group. From start to finish, Casselyn was professional and fantastic to work with. We came into the process with absolutely NO knowledge about buying a home, and she thoroughly explained each step to us. She was never "pushy" and we felt she was always honest with us. She was very patient with us and we always had a lot of fun working with her. Cassselyn has a large network and knows practically everyone, which is an incredible asset when looking to buy/sell a home. We highly recommend Casselyn and her team to anyone on either side of the home-buying/selling coin, and look forward to working with them for years to come.
Ekhabich
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn is amazing. Her knowledge and expertise is far above and beyond other realtors I have met in the past. She was extremely helpful in guiding me through the entire process of selling my first home. She was always available when I had questions and would respond right away. I don't think my home would have sold so quickly if I didn't have Casselyn representing me. I will definitely recommend Casselyn to anyone looking to buy or sell a home.
Ina E.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn is smart, attentive, and hardworking. Our home buying experience last year was seamless and stress-less. I highly recommend working with Casselyn as your broker.
Brent K.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn was a pleasure to work with. She was extremely responsive, often times responding to emails within minutes of asking her a question, even if it was late at night. She was great during the negotiation process, and got us a price exactly where we wanted to be. It was a pleasure to work with someone who was realistic and understood the process, especially as I was a first time home buyer. I would recommend Casselyn to anyone!
Neary K.
Review for Member: Casselyn Tertell
ZillowVERIFIED Casselyn sold our home and found us our dream home. She was great as our selling agent. She coordinated a professional photographer and made amazing brochures for the home. She gave us tips on stages, pricing, and so many things I can't remember. She hosted an open house. Our property sold very quickly. She was great during the negation with the buyer. When looking for our new home Casselyn took us to a variety of towns to see a variety of houses - because this is what we wanted. She seemed to know what we wanted before we did. She found us an amazing home and again negotiated a great deal for us. She also had many good recommendations for us for lenders, inspectors, etc. I would highly recommend Casselyn and would definitely use her again if I ever need to buy or sell a home.
Karenlee918
Review for Member: Casselyn Tertell
ZillowVERIFIED We found Casselyn from a previous sale in our neighborhood. After interviewing other prospects, it an easy decision to work with Casselyn. She put together a game plan and made suggestions based on what our specific situation was. This was our first time selling, and her communication skills were impeccable, keeping us in the loop and answering all of our questions promptly. Truly a professional on every level, Casselyn exceeded expectations throughout the entire process. Don't hesitate to contact her - Highly recommended!
Maricela O.
Review for Member: Casselyn Tertell
ZillowVERIFIED I went to Casselyn to buy a home and 2 months later I am settling into my new home. I am truly grateful to have found someone like Casselyn. Her assistance and guidance through the entire home buying process made things a lot less stressful for me. Her knowledge is impressive and she went beyond my expectations of what a realtor was able to do for me. I highly recommend Casselyn Feinstein.
