ZillowVERIFIEDAs first-time homebuyers, we were in need of a broker who was patient and kind, able to shepherd us through the process with deftness both in the core aspects of his/her job and interpersonally. On our first bid, which I think we all knew was a bit of a pipe dream, Bruno nonetheless handled it as though we had a real shot. In doing so, he allowed us to get a feel for the process and subsequently reassess what would be more realistic for us. On our second bid, for a place that checked all of our boxes and appeared to be delightfully undervalued, we had our offer accepted and went through escrow with great ease, thanks to Bruno and his team guiding us point by point. Anytime something did come up in escrow that troubled us in the moment (e.g. in retrospect relatively minor concerns about HOA rules, inspection results, etc.) Bruno et al were immediately responsive and acted as problem-solvers, strategizing along with us or as a team before calling us back, whichever was most appropriate. For example, when we were thrown a curveball on our final walk-through the night before closing, discovering that the radiant heating in the living room was not working, Bruno et al got right on it that night and came up with a plan to work it out with the seller's broker the next morning. They got the right people in to fix the problem, we never had to take our wallets out, and it was all settled without altering the closing schedule at all. We couldn't have asked for a more professional, helpful team for our first home-buying experience. They worked late for us, accommodating our long- & late-hour work schedules. And they even worked throughout the Thanksgiving weekend for us, coordinating the details of our final offer while we were on the east coast, in and out of family events, as I'm sure they were with their families, too. If you are a first-time buyer, we recommend putting your trust with Bruno and his team. We ended up in the neighborhood we wanted, for a price lower than we expected, while checking all of our most important boxes on the property. That we had an entirely smooth and friendly experience was an added and welcome bonus.