Answers by Geena Becker

First, you’re absolutely right to expect consistent, proactive representation — especially during the critical early days of a listing. Illness happens, and we’re all human, but your home sale shouldn’t come to a halt because one person is unavailable. Here’s what you can (and should) do: 1. Have an honest but professional conversation Let your agent know — kindly, but clearly — that delays in showings are unacceptable. Express that you appreciate their situation, but you need assurance that there is a backup system in place when they cannot personally handle showings. 2. Request a contingency plan — immediately Every strong agent or team should have a system for handling showings, inquiries, and negotiations even if one person is out. That could be: A co-agent who steps in seamlessly Licensed team members or showing partners A brokerage manager temporarily covering If your agent doesn’t have that infrastructure, that’s a red flag. 3. If necessary — escalate or request reassignment You hired a brokerage, not just an individual. You are well within your rights to request that someone else cover showings or even assume the listing altogether if momentum is being lost. Timing and consistency are everything — especially with today’s buyers who move quickly. Bottom line: Compassion is appropriate — but so is advocacy for your financial interests. A great agent has both empathy and a plan. You shouldn’t have to choose between being understanding and getting results. If this is happening to you, don’t wait — speak up now so you don’t lose valuable buyer activity.

You shouldn’t feel trapped between keeping the peace and keeping your stomach intact. A great agent isn’t just knowledgeable — they should also make you feel comfortable during one of the biggest decisions of your life. Handle it kindly, but protect your own sanity. You deserve to enjoy the process.