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Remax Select Realty

300 Chapel Harbor
Pittsburgh, PA 15238

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Reviews:

Ella Serrato

Remax Select Realty

July 31, 2014

ZillowVERIFIED

When looking to purchase our first house, we reached out to Ella due to her local knowledge and negotiation skills. We were not disappointed. On our first meeting, Ella explained the entire home buying process in detail an was open to any questions we had. Initially we had an idea of the area we wanted to live in and Ella was very accommodating, offering advice and suggestions. Any time anything became available, Ella would send us the details and set up a showing. She was very attentive, listening to what we liked and didn't like and she would incorporate that into future viewings. Ella was very patient with us through the process. It took us a while to find what we wanted and after expanding our search area, we found the house that we wanted. Although outside of her initial area of expertise, Ella was very knowledgeable and understanding. She was great through the negotiation and offer process. She worked literally around the clock for us from answering questions to updating documents. If I ever had a question for Ella, I knew I would be getting an answer within a few hours. She went out of her way to make our experience as easy as possible, guiding us through every step. Even when we had a minor miscommunication with the owners regarding appliances, Ella took it personally and went out of her way to remedy the situation. I would definitely recommend Ella to anyone looking to buy a house. Our experience was great from start to finish and working with Ella made it seem more like a family friend was helping us.

- BenKerlik

Ella Serrato

Remax Select Realty

May 3, 2018

ZillowVERIFIED

- Davidcbc

Ella Serrato

Remax Select Realty

January 14, 2020

ZillowVERIFIED

Recently, Ella worked with us on both selling our previous house and buying our new house. Previously to work with Ella, we heard a ton of excellent comments about her performance as a realtor (from friends and from reviewers), but to be honest, she completely exceeded all our expectations. We wish we had worked with her in the past, and we will work with her again in the future for sure. There are an endless amount of reasons why working with her is an unforgettable experience:1. She explains to you every step of the process (sale or purchase) in detail, using layman's language, clear and concise. You won't feel lost during all the bureaucratic process at any time.2. She addressed all our questions and concerns with infinite patience. Even when we asked her the same thing over and over again. She made sure we understood everything until we felt comfortable to continue to the next step.3. She always replied to our messages, emails, and calls promptly (almost immediately). She was always available for us, no matter the day or the time, even on weekends.4. She was very proactive during the process. She anticipates what's coming next and provides you with multiple options to remediate the problems, so you can make decisions in a timely way.5. Ella has many contacts with high-qualified contractors, that either will serve you for getting accurate quotes of the repairs during the negotiation phase (when purchasing), or will help you with promptly home repairs (when selling). She even was in charge of contacting those contractors, negotiating the best quote prices, etc. Excellent!6. We had a particular situation during the buying process, after searching for a house for months we found one that we really wanted. We did all the process, and with only a couple of weeks before the closing, we start doubting about a condition of the house. Ella was very supportive, and contrary to many realtors who would encourage us to continue with the purchase since we were almost closing, she instead understood our concerns and gave us a piece of advice as a friend, not as a realtor, regardless the fact that we would have to start from scratch in our searching process. Thanks Ella for your patience!7. Thanks to Ella is bilingual, the communication with the seller was very easy.8. Ella is a great negotiator. She made the seller include all the items that appeared in the inspection, even those minor non-structural repairs that can be considered "cosmetic" improvements.9. Something that we love about Ella, is that she really does her best to learn your preferences about your desired home, and in the end, our relationship became friendship rather than just a client-agent relationship. She demonstrated true concern about our needs. We don't have enough words to thank Ella for being supportive, efficient, patient, professional, and a really good friend. She is the best realtor in town, and we recommend anybody interested in buying or selling a house to work with her.

- Ojrlopez

Ella Serrato

Remax Select Realty

October 29, 2018

ZillowVERIFIED

- Onefifthst

Ella Serrato

Remax Select Realty

March 31, 2022

ZillowVERIFIED

- Aranaman

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Remax Select Realty

Remax Select Realty

Remax Select Realty

Remax Select Realty

Remax Select Realty

Remax Select Realty

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