Valery Roberts-Ropp

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

I cant say enough good things about Kelly Anne Lanham. She helped me navigate a very difficult real estate situation remotely on behalf of my grandmother, and she handled everything with professionalism, integrity, and genuine care. When we first connected, several of my grandmothers rental properties had been poorly managed by a dishonest property manager. Kelly Anne immediately stepped in, assessed the situation, and helped us get things back on track. She found reliable tenants to stabilize the properties and then guided us through selling themaEUR"often going above and beyond to coordinate repairs and showings since I was out of town. Her deep local knowledge and strong professional network made all the differenceaEUR"she even managed to sell two of the homes to one buyer for more than our expected price. I truly dont think we could have done it without her. If youre looking for a realtor who is honest, responsive, and exceptionally capable, I highly recommend Kelly Anne Lanham. She turned a stressful situation into a real success story.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Kelly Anne Lanham is one of the most caring, knowledgeable, and involved real estate agents/property managers in Hutchinson. When she sees a need, she addresses it or investigates to find an answer. She will even answer your call, for a lengthy conversation, when she's on a personal vacation! As a property manager, she and her team have developed multiple properties to the great benefit of our local community. Kelly Anne is involved both at the real estate level, as well as the city level, in constantly working to make Hutchinson a better place to live and raise families. I've been aware of her company and involvement for a while, but only recently had the need to call her to assist our daughter. If you choose to work with Kelly Anne, rest assured, you will have a top agent as your partner!

Local Knowledge

Process Expertise

Responsiveness

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ZillowVERIFIED

Update in response to Kelly Anne's response: Never in her response below does she answer the questions, and just deflects/makes false statements about supposed family issues, and emotions. This was a professional matter, and the withdrawals listed on her statement were never deposited to our account. We asked the new property management company if they could make sense of it, and they replied affirming that those withdrawals should match an owner deposit. They did not. Original review stands as follows: We had an extremely disappointing experience with Kelly Anne Lanham and Remax Elite in her role as property manager. She consistently demonstrated a lack of professionalism and transparency in her communication with my siblings and me. Despite multiple requests, she refused to answer straightforward questions regarding the tenants, rent, and the status of the management agreement aEUR" which we had not renewed. Without our knowledge or consent, she entered into new lease agreements, directly contradicting our inquiries. Furthermore, she made inappropriate and unfounded remarks about my sibling, implying internal family conflict where the exact opposite is true. On several occasions, she deliberately excluded one or more of us from email communications. When we transitioned to a new property management company, she withheld funds, failed to provide clear financial statements, and her accounting included questionable charges and documentation that was inconsistent and confusing. Her behavior throughout was unprofessional, and, at times, outright hostile. We are now stuck in leases we did not authorize, and dealing with the financial aftermath of her mismanagement. We cannot in good conscience recommend Kelly Anne Lanham for any real estate or property management services. Proceed with extreme caution if she is involved in a transaction. We have since moved to a new manager who is transparent, kind, responsive, respectful, and gives full access to all accounting at all times through a portal. We have purchased a second property with them and are incredibly happy with their service!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Professional and honest. She helped us sell our home as well as helped us sell a couple lots we had. All were quick sells and val made it seamless and easy.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Valery made everything so easy to where I(Karen) could understand it. Always updating us, asking if we have any question she would answer our questions any time and explaining whats coming up. Im one that gets nervous in dealing with selling and signing papers. Val has a wonderful spirit that I needed of everything will be fine, its okay and very calming. I enjoyed working with her and I would most certainly let anyone needing a realtor Val would be it. Shes great and awesome to work with.