ZillowVERIFIEDSuzanna helped me, for the better part of a year, search all over Madison for the perfect house for my parents, who were seeking to move from out-of-state. This situation was exciting for me, but also put a great deal of pressure on me, since my parents would likely be buying a house without seeing it themselves. Suzanna seemed to have a great appreciation for the unique positions we were all in, and she navigated these challenges with us with empathy, care, and calm. Suzanna holds impressive knowledge of the housing market, and as a Madison native, she has a valuable perspective on the city and its neighborhoods. She was planful and methodical, gathering detailed information from my parents about what they were looking for, and she helped them sort through preferences that were non-negotiable, versus those that were flexible. We visited SO MANY HOMES, and she kept careful track of what my parents liked or didn't like about each one... so much so that she quickly started to be able to predict their reactions and opinions to any given house, before even showing them photos or doing a video tour. Suzanna stayed in close touch during the whole process, and she kept our hopes high, even when we faced disappointments. She was encouraging and positive, while also being pragmatic and honest. It's easy to come across in a certain way for short periods of time under favorable conditions. Suzanna's character and values shone through in every interaction, every time, working together through a stressful and emotional 8 months. That's a real test. Not only did we end up with a beautiful home for my parents (it's literally perfect), we also met a truly amazing woman. I cannot recommend her highly enough!