Max Castrogiovanni

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

At first I thought I had landed a sensitive and responsive realtor. She did approach me about signing a contract right away on the first day which I though rather strange. I have worked with a realtor before and it was awhile before i signed a contract because she was really interested in me purchasing a home. Shana went through a lot of market analysis with me which appeared to be very professional. She had some good advise. But before I signed the contract, i shared i was in a really bad spot with selling my home due to harassment of a neighbor. I thought she understood that i also could not sell my home without seeing all of the possibilities in the market. I discussed price for buy, when i wanted to look at houses due to my schedule, etc. I ended up having to prompt her to send me stuff to look at, to set up appointments and to choose a day to go look at the houses. On the very first trip she steered me to look at two mobile homes with high condo fees, saying "she knows i wouldn't like them". Then why would she waste my time in going to look at two mobile homes that i would never even consider looking at? further, the last house was in a terrible area with a dirt yard in the backyard. Then i saw two beautiful homes after prompting her again to send me stuff to look at. in less than 24 hours...i mean literally...both houses were on contract she said. Didn't she know that when she set up the appointments for the house? I couldn't believe her...that was on a Saturday...then...i waited all week...just to see, is she going to send me emails of new houses that she said would come out on the market on Thursdays...silence. no word. I contacted her on Saturday...and she said she sent me emails. She sent nothing to the email she had been sending prior emails. Then she said she "resent" the emails. Then...i tried to make appointments and she told me "i'm all booked up on Sunday". Well...i knew after i shared with her my assessment of my not getting emails, choices are poor, etc...she said she didn't want to work with me anymore. What? because i told her the truth? She was steering me to stuff i didn't even want...and she was slow or nil in assertiveness to make sure i at least got the weekly emails of possible houses to look at. I wanted to sign the contract, but i never did because of the mobile home showings...and the lack of responsiveness and steerage to undesirables. Not listening to the customer is a sure way to lose the customer. I am African American and i thought she was really interested in my getting a new home. But she wasn't and I knew when I contacted her about my concerns, she would drop me. No matter. There are other realtors out there, but Shana Rowan...who may have helped some people, didn't help me. Thank you.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Shawna is an outstanding realtor. extremely attentive, accessible and on top if the situation. she was very informative throughout the entire process on the details especially the more minor details i feel some people in the field forget to mention. She also has a human side which is comforting to see from a person in this line of work. Amazing job from start to finish and im grateful i chose to stick with her to close on my first home.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

I have a GLOWING review for Shawna. She consistently exceeded my expectations and demonstrates herself as an asset to the world of Real Estate Agents. Her approach was focused, knowledgeable, and professional. She asked the right questions to gather a range of potential houses. During walkthroughs, she helped me to focus on how a property "felt" to me; something I've never had the opportunity to do with other agents in the past. This was because she maintained a critical eye on the hard facts of the property, such as structural, layout, and mechanical. This allowed me to relax into the spaces more and know much faster my verdict on a house. Shawna helps you form your vision of a future home, while being a trustable professional in the deep technicals of home buying. She is a go-getter and stays on top of all the parties involved so you don't get hit with the full stress of this detailed and nuanced process. She is 5 Stars Plus.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

As first-time homebuyers, the process of purchasing a home was both exciting and overwhelming. Luckily, we had Shawna by our side, and she made the experience truly amazing from start to finish. She explained every step of the process in detail, making sure we understood everything and felt confident in our decisions. Shawna genuinely cared about what we wanted and what we liked, tailoring her efforts to meet our needs. She went above and beyond in her role, tirelessly driving all over Connecticut to help us look at five houses a day. Since we work during the week, weekends were our only time to house hunt, and Shawna always made herself available, showing up prepared and on top of her game. The most remarkable part of our journey was Shawnas ability to secure us a sellers credit. In this competitive market, many people told us it wouldnt be possible, but Shawna proved them wrong. Not only did she secure a sellers credit, but it was also the largest credit our mortgage company had seen this year! Shawna is truly a gem. Her professionalism, dedication, and care made what could have been a stressful process into a smooth and rewarding one. We couldnt be more grateful for her efforts and expertise. If youre looking for a realtor who will go above and beyond to make your home-buying dreams a reality, Shawna is the one to call!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Jared makes the process easy and was on top of it. From past agents I worked with, he is way more organized, and actually cares about you not the sale. My last agent was more concerned about closing the sale. Jared will be the agent to point out areas of concern and found me the perfect house in the end. He takes the time to learn about you and your needs, not your budget.