ZillowVERIFIEDAfter some major snafus with the original Zillow real estate agent I was working with almost cost me the purchase of the Manhattan home of my dreams, Laura helped my house purchase go through. Laura was initially very friendly, engaged, and responsive. Communication dropped off as the sale went through, however, and Laura never followed up with several of the things she told me she would do...and eventually she stopped responding to me altogether. Promises made about connecting me with local resources went completely unfulfilled (e.g. handymen, branch trimming - things she reassured me about in response to the home inspection, "Oh I know someone who can take care of that for you cheap!"), and I've had to navigate finding everything I need to fix up my new home in a totally new city & state completely by myself. Which is fine & what I would expect moving to a new area - but why the false promises about linking me to services she has "inside knowledge" of as a local property manager? Was it just to get me to go through with the purchase and avoid negative blowback from the seller's realtor (who she badmouthed & scapegoated after her relative missed a deadline that almost allowed the seller's realtor to FORCE me to make the purchase)? My lingering impression is Laura was much more concerned about avoiding a "bad review" of her real estate work (as the original agent who botched my home purchase is a relative of hers who works with her) than actually caring about me as a person or meeting my needs as a homebuyer. My experience purchasing my home was made 1,000 times more stressful as a direct result of working with Laura & her team. I am not a first time homebuyer, and the next time I purchase a home I am planning to do so WITHOUT a real estate agent because of how awful this experience was. I *LOVE* my home and am grateful Laura helped pull the sale through, but I was left with a sense of fake niceness & false promises - an unfortunate & disheartening initial introduction to Manhattan, which I have otherwise found to be quite caring, genuine, & compassionate. I am SO grateful my experience with Laura Ebert & her office has not been indicative of my broader experience with Manhattan.