ZillowVERIFIEDMy wife and I were so happy with our experience with Bill and Keenan Real Estate that we recommended my wife's mother contact Bill for her move. So even "highly likely" isn't a strong enough rating - I HAVE recommended Bill to family, and I absolutely would do so again. I'll also add that even our superintendent (we went with a new build) commented to me about how great our Realtor was - a reflection on Bill's knowledge of the build, and willingness and ability to stand up for us. Keenan Real Estate is a family business, and you feel that. I felt Bill to be a friend during our home buying process, as well as a fierce representative for my family when we needed him to be (even when we didn't know we needed him to be.) He quickly went from "Our Realtor (Bill)" to "Bill (our Realtor.)" Bill is highly knowledgeable - not just of the cities and neighborhoods but of building workmanship, of how to install/change something in your home (I'm not handy so his knowledge was extremely helpful) and of things we just may not have considered in general. He was the perfect Realtor for my family. Here is our experience: My family made an out-of-state move that took nearly two years to complete from initial search to move-in. Bill spent a weekend plus taking us out in 2015 (we had a little internet knowledge of the area but nothing more.) He drove us through the different cities, and neighborhoods, giving us information, pros, and cons of each. My wife and I contemplated the move, asked Bill for utility estimates (we like to be thorough), and ultimately decided to stay put and not move. A year later, we reconsidered, reached back out to Bill (because we were so happy and comfortable with our first experience) and Bill happily took us out again. This time we pulled the trigger on a new build (but considered both new and existing.) Builder hiccups tripped us up early in the process (at which point we were back home in California), but Bill climbed the ladder with the builder and gained us some concessions. Bill was our eyes and ears in Colorado during the process (as we stayed in California until weeks before closing.) He caught things during the build that we wouldn't think to question (oddly routed water pipes, surround sound speaker position, etc.) If something was important to us, Bill made it important to him. The builder landscaped the front yard. We wanted to see the landscaping plan, but the builder advised that they didn't have one. Bill didn't relent on inquiring about it - climbing the ladder in an attempt to obtain it. He also provided information on multiple landscapers to finish our backyard (along with numbers for other contractors/handy men as needed.) Bill was always very quick to respond - via phone, text, or email. I was never frustrated waiting for him to get back to us. And if I wanted him to go to the property to send me pictures, he did that promptly as well (I don't believe I ever asked for same day photos but Bill offered them multiple times.) I want to stress one last thing. I said early in this review that Keenan Real Estate is a family company, and I want to reiterate that and how the Keenans made our family feel like theirs. My mother-in-law booked a flight to Colorado to look at homes with Bill. Bill was stranded away from Colorado because of the 2017 hurricanes that hit the southeast coast of the US. Bill arranged for his daughter (also a licensed Realtor as is his wife) to escort my wife and mother-in-law in case Bill was unable to get back to Colorado to meet with her. This was didn't feel like one professional passing off a person to another colleague. This felt like a friend making sure their friend/family took care of us as well as they would have. I have little doubt that this is how the entire company is run. If you're looking to buy or sell, give Keenan Real Estate a call. You'll be happy you did.
